Customer Reviews for Westford Auto Sales
(U-Haul Neighborhood Dealer)

Évaluation :

2

There was no 2 wheeler or moving blankets that I requested. No one was at the location. Had to do everything via app. How to get into van was very difficult and not clearly marked. It took me an hour and several callls to uhaul to get into the van. Painful experience!

Évaluation :

1

Everything was done remotes and mameuvering the very slow website was horrendous. I will be renting in person from now on.

Évaluation :

3

Easy but business was closed

Évaluation :

2

Not well lit, not well plowed. Not sure I dropped the key off in the right spot. App for check out was terrible. Needed to utilize chat feature to even confirm that the drop off was registered.

Évaluation :

5

The process of mobile pick up and drop off could be more user friendly/ smoother. The live chat did work well.

Évaluation :

4

Make the pick process easier. It takes so long to finish the pick up and return. It shouldn't take this long with all the technology we now.

Évaluation :

4

Ya did fine!

Évaluation :

3

I did not interact with anyone at this location as the drop off was outside of working hours.

Évaluation :

5

Best

Évaluation :

2

Trailer lock sticks. Add-on equipment wasn't in the trailer. Location "open" times weren't accurate.

Évaluation :

1

When I make a reservation that includes moving blankets, I fully expect them to be in the truck when I pick it up. I wouldn't pay for them if I didn't need them, so when they are not included as expected it puts me in a real bind. This is the second time this has happened: I have now learned that I cannot trust UHaul to provide everything I have reserved.

Évaluation :

1

No one was at the location. I was not provided the necessary instructions and code to access the truck. Fortunately, someone at the general number was able to assist. It took almost an hour to go through this process. The cab of the truck, had not been cleaned and did not smell so good.

Évaluation :

2

Couldn’t use self check in had to call U-Haul and George put back on lock without us knowing

Évaluation :

1

The place was small, unattended and dirty.

Évaluation :

2

The pick up process was very difficult and took 30 minutes as there was no one on site to help us. When we called the number we were given, it seemed we were bothering them and were told just to follow the online instructions. We were late to our destination because the process took so long.

Évaluation :

3

Check the vehicles with additional rigor, such as driver’s side door.