The back of the van had not been cleaned prior to my pick up. There was pet (cat) hair [and smell] in the cab and the back section. I had to put a sheet over the passenger seat so it didn't get all over my daughter (who is allergic to cats). If there had been time, I would have taken the van back and gotten another one. It was nasty!Lynn M.
Customer Reviews for Westlake Indoor Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Westlake, OH 44145
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.tim K.
After leaving my things in storage for roughly 4 months (with ownership and myself having the only keys) I finally moved out. I arranged for a moving company to retrieve my things (I hired a moving company so I would not need to miss work). The storage company assured me that they would be there to let the movers in. Day of, the movers called me to inform me that management was not there, and I needed to leave work to let them into the unit. The time ended up costing me a few hundred in extra labor hours. Once the movers unloaded everything into my apartment, I found that I was missing one box - containing two top-end kitchen appliances and a few odds and ends. I have reached out to management multiple times, but they have never responded. At this point, I'm writing it off as a loss - but will never recommend either company again.John B. | Expérience générale
Chris is wonderful!!!! Very easy access and nice that you can park inside while loading/unloading and under the roof while loading/unloading a second vehicle. Nice that you have dollies and carts for our use also. Very clean. I would certainly come back again if I needed storage space. THANK YOU FOR BEING AVAILABLE when we needed you!!!!Jean K. | Expérience générale
Le client n'a pas laissé de commentaire.Cathleen M.
Le client n'a pas laissé de commentaire.Bruce H.
Because this is all done via your phone, this underground location makes it VERY difficult to get a cell signal. If we are to continue to only be able to rent on our phones, better cell service or WiFi needs to be arrangedJOHN G.
Add this location not much the young lady Chris is on top of her game and a pleasure to do business withLisa D.
This storage place stole all my furniture. I did not move anything out. They stole my belongings.Katrina W. | Expérience générale
More lighting during all hours in parking areaJodi N.
Provide a local phone number. This place was hard to findThomas E.
Chris was awesome and made the rental experience a breeze! Highly receommend this location.Robert R.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.Melissa R.
Floors were muddy in front and messy in back. I had to wipe down the cab and dash, cleaning out refuse from driver side slots. A lot of pet hair all over cloth seats. Couldn't get it off. Had to sweep out the back before loading. Before I returned can, I wiped down with Clorox wipes and swept out the back. I recommend you switch to leather seats so key hair can be cleaned upDIANE L.
Enlarge the street sign on Dover Center Rd. (if allowed) and at the minimum, include there a brightly-colored, easily-recognizable U-Haul logo.David F.
It was good. Just didn't like picking it up in a garagejeanne W.
Location was hard to find with GPS. Was not aware building was underground below the local Drug Mart. Also, I was not aware pictures needed to be taken before dropping the keys in the lock box after hours. Knowing would have been helpful so I could accurately give milage, etc. Overall great service and experience!DANI F.
Awful. Location horrible. Owner lies. WORST EXPERIENCE EVER RENTING A TRUCK IN MY LIFE. DONE SO MANY TIMES. BIG FAT JOKE. NOT WIRTH THE gas just finding the place. Nor is it worth the potential accident you can get only turning around to find it. Just to be greeted by a non smiling Chris who lies. And it is absurd. She is put out to help you. Totally put out. NEVER AGAIN. WILL USE A DIFFERENT PLACE ON OPPOSITE END OF EARTH.francine S.
The "virtual pick up" wasn't clear at the time of booking. The office was supposed to be open when I got there (before 5pm), but wasn't. Even when I phoned the office number no one answered.Simon E.
Not much, CHRIS is a GREAT MANAGER and is helpful about what type of vehicle, how to pack specific items. I also use the location for storage for 1 or 2 more months. The facility is always clean. I will ALWAYS RECOMMEND THE FACILITY. Regards Rich Stanislaw (440)915-1338RICHARD S.
This storage facility provides all the benefits of being climate controlled without paying the price for it. Because it is underground, it is never too cold in the winter or too hot in the summer. I would definitely use it again if I had the need.ANN M. | Expérience générale
Very easy transitionPaul S.
Each time, at rental and post rental, that I told by the on-duty employee different costs for the rental and the mileage charge. She kept confusing weekend and week day charges. The diver cab was dirty, discarded food wrappers, empty bottles of soda on floor and used Covit surgical masks on the dash board. The driver and passenger windows were dirty, as were the mirrors, to the point I could not see out the windows or use the mirrors until I stopped and cleaned them (Safety Issue). Finally, half way back to my starting point a message appeared on the console-"Oil Change is needed." I was not sure if I should continue driving, but due to fact it was 10:00PM I continued hoping I got to my destination before the engine seized up.Patrick F.
Le client n'a pas laissé de commentaire.Emma R.
The manager was very helpful.Victor N.
We had a great experience over the years. The facility was always clean and secure. The staff was always friendly, informative and knowledgeable. MerciCAROL M. | Expérience générale
Need some visible signs to locate the office. The office is well hiddenCECILIO C.
Counter person needs wear a mask when a customer enters office.William M.
Improve store signage.mark E.
quicker check-in the following day. dropped off overnightBrian G.
Le client n'a pas laissé de commentaire.ghaassan S.
Le client n'a pas laissé de commentaire.craig A.
Le client n'a pas laissé de commentaire.Stefanie F.
Le client n'a pas laissé de commentaire.TOM F.
Le client n'a pas laissé de commentaire.brian K.
Le client n'a pas laissé de commentaire.john S.
Le client n'a pas laissé de commentaire.Adnan E.
Great customer service and easy access in and out of location! Fortement recommandé!stacey W.
Paid more than expected.Mary M.
Van was clean and ready to go. The staff checking me in was very friendly and made the experience go smoothly.Courtney D.
The vehicle was no clean..a couple of article of clothing was left and it had a very bad smell..I notified the attendant and she apologized..there was another truck there at this time but she said she couldn't rent it to me because it was reserved..I felt she should have offered that truck to me and cleaned the one she first gave me and gave that one to the reserved customer..Robert P.
Very disappointed that I was told vehicle was on FULL so I need to return it that way----I put 5 gallons of gas in the van but only drove it 13 miles...I should have only put a gallon of gas in----disappointed U-Haul did not reimburse me 10 dollars...I use U-haul all the time... Craig Aulisiocraig A.
The on site business manager is always a pleasure to work with...competent, organized and professional.bob C.
Very accommodating and quick!Diane M.
Le client n'a pas laissé de commentaire.donald K.
Le client n'a pas laissé de commentaire.Patrick H.
Chris is a great representative of your team.John B.
Don't do online check in. Awful experience. Took an hour to get truck. On hold for 20 mins trying to contact someone about truck condition. Need to upload photos, was difficult and website was extremely slow and required verification over and over. Stressful and annoying. Won't do it again. Ever.Kate S.
Mobile pick up was painlessFrank C.
Le client n'a pas laissé de commentaire.diana G.
Le client n'a pas laissé de commentaire.Verner M.
Le client n'a pas laissé de commentaire.christine I.
Le client n'a pas laissé de commentaire.Mary N.
When I couldn't get your app to work after many tries with and without help from tech support, the girl I talked to on the phone said she would credit me 50 $towards the rental for all the trouble I had. When I turned the truck in and when I received the final bill, there was no credit and I was never told what happened to it.Barry O.
Friendly and helpful Staff, vehicle in great running condition and everything went smooth.tom N.
Everything was great. Very friendly and professional! I will come again the next time I need a truck.Rob H.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.Thomas D.
Better explanation of the location. It is practically underground and hard to find. There are no signs to indicate where it is. The online pick up process is not very smooth. It took almost an hour to get our truck.! It was very disappointing because we paid for 4 hours and only got about 3 hours use. Apparently my drivers license picture wasn't very clear but it took 20 min for this to be communicated to me . I don't recommend the online pick up!Lisa S.
Very helpfulSusan L.
The service was professional, friendly, and %110 accommodating to my needs as the UHAUL website did not register my reservation the day before no matter how many times I tried. I've used them before and will continue to use them again and again. Good people!JEFFREY L.
Le client n'a pas laissé de commentaire.Margaret J.
They were excellent to me. They even called me to tell me the truck had been returned earlier by previous client so I could take earlierCory T.
Le client n'a pas laissé de commentaire.bill M.
Very Conscientious person at the desk Saturday Moning!Robert J. H.
Le client n'a pas laissé de commentaire.carolyn C.
Painful experience. Requested another van but they said they were all reserved. They were there when I returned mine.Tamer N.
Great Cust service. Tough parking. Overall still an A.Jeff S.
Le client n'a pas laissé de commentaire.heidi S.
Le client n'a pas laissé de commentaire.Abdel-Aziz M.
Le client n'a pas laissé de commentaire.Paul H.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.Mitch U.
Le client n'a pas laissé de commentaire.Kristen T.
I had 3 issues with my experience at U-Haul. 1. The gas tank was at 7/8 full. If I didn't look I would have been out the money to fill it up all the way. 2. We had to park in a garage that was leaking lime. It took me 2 hours on Saturday to clean it off my car. 3. We had the car until 3:00. The U-Haul person texted me to see if I could have it back by 2:00 because she had another person who wanted to rent the van. I busted my butt to get the van back by 2:00. When I asked for a discount she texted back Ha Ha nice try. I would appreciate some compensation for this frustrating and unpleasant experience. If you need to call me my number is 440-655-8201. Thank you. Tom MulleeTom M.
Le client n'a pas laissé de commentaire.james L.
Kris was wonderful. The van was perfect, easy to drive. Got a Dollie but it wasn't necessary. I had no problem putting packages and furniture in. The side door step was very helpful. I parked in security in the underground area, and did have some lime . Came right off with dawn dish soap. Thanks for everything.leslee R.
hard to findRobert S.
I was overcharged 7 miles I took the van with 2887 miles. But paperwork was written up that I took it with 2880. Find it kind of odd also took a lot more to fill the gas tank because of it.Anthony T.
Van hadn't been cleaned after last rental - dirty inside. Not the fault of Westlake Infdor Storage, but extended construction means limited access to the area.Susan B.
The app was very sluggish and was frustrating to use. Rep did not respond quickly and did not appreciate when she asked me to remove articles of clothing and multiple pictures. I am shy in nature and asking this of me made me uncomfortable. I feel like I wouldn't have been subjected to this strange experience if I I had checked in at the desk in person. App needs some work and sensitivity training.Robert J.
Le client n'a pas laissé de commentaire.Karrah M.
Awesome service!Heather S.
Le client n'a pas laissé de commentaire.david S.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.Nolan A.
Le client n'a pas laissé de commentaire.Margo A.
Le client n'a pas laissé de commentaire.Madeline B.
Le client n'a pas laissé de commentaire.Jeff G.
Le client n'a pas laissé de commentaire.Lorraine C.
Was difficult to find. It appears as though I was charged an extra day. I dropped the van off at 4:57pm. The guy inspected it at 5:03.Alice M.
Your customer service rep hung up on me when I had an issue with an incorrect license number in my profile.Vince P.
The cargo van sucked up way to much gas. I am so glad I only went 23 miles. When I hit the gas because traffic was coming I could see the gas needle go down. So I tried it again same thing. I would not recommend this vhicale to anyone.Robert V.
You can't change the location, which is dark and dank. The van had something dripped onto it but the inside was pretty clean.Michael K.
Le client n'a pas laissé de commentaire.MARCUS S.
Le client n'a pas laissé de commentaire.Brian P.
Van was dirty on the outside. And tire oressure signal was on.Jose R.
I stop at U Haul Detroit Rd Avon location the front desk so nice she don't have the Van I want she check and reserved at Detroit Rd ,Westlake location for me ,I don't know Westlake location because no sign except the sign to sale the box,the lady so nice .Pisamai I.
Jason did a great job and was very helpful during my u-haul experience!Dan M.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Jennifer R.
It was very difficult finding this location even using Google maps. The van we rented was filthy inside and out despite it only having 8 517 miles when we picked it up.Nouils T.
Chris at this location assisted me in making my reservation and making sure I had everything I needed for my move. She was excellent. Thanks Chris!ana T.
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