Customer Reviews for Westlake Storage Solutions
(U-Haul Neighborhood Dealer)

2 753 évaluations

1467 Lawrence Dr   Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

(805) 778-1741

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(805) 778-1741

1467 Lawrence Dr
Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 7h pm
  • Sam : 8h am à 6h pm
  • Dim : 8h am à 4h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I did not receive a call the day before confirming my pick up reservation.

JOHN M. 
Évaluation :
5

The person took immediate initiative to help me as soon as I drove into the lot. Also he found I left my house keys in it and immediately call me back to save me a round trip. Absolutely the best customer services. Will definitely rent from this location going forward.

Phillip P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith W. 
Évaluation :
5

I was able to get my truck and get to work quickly.

Edward K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian B. 
Évaluation :
5

These guys are smart, polite and professional. Access to the vehicles is easy with plenty of room. Just keep doing what you are doing. Don't change anything.

Diamond L. 
Évaluation :
1

Truck would not start at end of day, eta for mechanic over 90 per uhaul, advised to purchase battery by uhaul customer service and submit reciept and will be reimbursed. Reciept submitted and still no reimbursement for battery.

Christopher S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cathy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
1

My location got changed last second to this one. It was supposed to be in Simi Valley, I understand that stuff happens but there was no phone call or explanation that this was a possibility of happening. We got a text message and called to see what was going on and talked to a young man that told us that just because we “reserved a uhaul” doesn't mean it will be available, it just means that our information was received and a uhaul was requested and that they could change the location due to unforeseen circumstances. That was not told to us beforehand and was very confusing. Then when we got to the uhaul in Thousand Oaks, the young man and a young lady were there. The place is a mess, doesn't even look like an office. The young man was wearing his hood up (it was 80+ degrees outside) and was very sassy to us. We asked if we could get the mattress bag that we had already paid for and they said they could add one to the order (they were going to make us pay for it) turns out they would not give us one because we had purchased it from the Simi Valley location (and then they changed the location on us). So no mattress bag unless we wanted to drive to that location also. Then we told them we reserved an appliance dolly and the young man pretty much told us we weren't getting one and was arguing with us about it. The young lady said they DID have one available and wheeled it out for us. The young man is a complete punk. Very argumentative, very unprofessional, very rude and unapologetic. I've never had customer service this bad especially when we were the ones being put out over this whole thing. I work at Costco and I know how important customer service is. I'll never be using this location and will most likely avoid uhaul in the future.

Jennifer C. 
Évaluation :
5

Such great and friendly staff also very understanding I will be renting from them more often.

JuanCarlos A. 
Évaluation :
5

Have the equipment (trailer) closer to the office for pickup. I'm not sure this is possible given the layout of the site.

Kenneth E H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICK M. 
Évaluation :
2

it is in the middle of an office complex with no directions as to where it is.

maurice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomasina S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Great guys running the place

william C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
3

This location was closed! Just dropped the vehicle off! I didn't interact with employees nor did I go into the building.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carly F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth V. 
Évaluation :
5

He was such a hard worker and was extremely helpful. The phone was ringing off the hook and the poor guy was handling everything all by himself. There should be two people working because he was doing the job of 3 people. I don't remember his name, but an incredible employee.

Matthew W. 
Évaluation :
3

This was the third location we were directed to and it was nearly twenty miles further away then our original pickup spot. When we arrived they did not have any dollies available and sent us to yet another location for those. Very frustrating.

Debby E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle D. 
Évaluation :
4

Great and friendly customer service. Very knowledgeable and affordable

Darien D. 
Évaluation :
1

The gas gauge is broken or was stuck while I filled the gas tank to deliver the truck with the same gas level as when given to me. I ended up paying $155 in gas which was an overfill because the gauge did not move to the actual gas level until i restarted the truck a few times. I reported this issue to Josephina at corporate, but no refund thus far. How can this get resolved? I'm a frequent user of your monthly storage and rentals. 310-351-8684 - Steve

STEVE A. 
Évaluation :
5

It went well. No need to change a thing.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin W. 
Évaluation :
5

Our unit was infested with rat poop and they refused to call the other unties to notify them or us that there was an issue and failed to rectify the situation or compensate us for damages They keep their storage units so dark and don't have any pest control. They need to be held accountable for the damages done to my belongings. The person we spoke to was very rude and condescending and has still failed to get us the information needed to submit a proper claim.

Cody C.  |  Expérience générale 
Évaluation :
5

All good. Easy pick up and even easier drop off.

jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rana C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

All went well.

Brian W. 
Évaluation :
2

Have vehicles thoroughly checked before renting. My rental I turned in today had to have two quarts of oil added 60 mins. after I rented it and drove off the lot. I was waiting 2 1/2 hours for UHaul Emergency Road service. I missed a Fathers Day party because of this.

John K. 
Évaluation :
1

I NEVER RENTED ANYTHING

benjamin T. 
Évaluation :
5

The staff on Saturday morning was awesome!

Scott L. 
Évaluation :
2

Somewhat friendly employees. Seemed very absent minded about things. The truck itself was very dirty and smelled awful. It looked like it hadn't been cleaned in a very long time.

Jason B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl B. 
Évaluation :
5

Very easy to use

larry B. 
Évaluation :
3

Overall over-the-phone customer service is just terrible.

Devdatt C. 
Évaluation :
5

Excellent service representative, very pleasant and helpful. I liked your self help video on connecting the trailer, but ot didn't show how to disconnect and it was a bit of a problem. The tongue of the trailer was stuck on the hitch and would not lift off. Fortunately the representative was able to give the trailer a strong tug and it opened up the tongue. Just a suggestion.

Alex P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick N.  |  Expérience générale 
Évaluation :
4

Truck was functional, and actually drove reasonably well, but had over 135k miles and a broken sun visor for the driver.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy C. 
Évaluation :
2

Gas was labeled full in document emailed, but it was 1/8 below full. Didn't want to get charged, so I filled it up all the way. Person was not ready when I arrived, so I had to wait 20 minutes for them to deal with something storage unit related.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrett T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Angel Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy S. 
Évaluation :
5

Super friendly, helpful, flexible, and well-stocked, had the exact van I needed, ready to rock! Very happy with these guys.

Lorenzo G. 
Évaluation :
5

Good and fast service.

arnoldo M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD W. 
Évaluation :
4

I was really surprised about my last bill. I believe having a set price above certain amount of miles, would really help the customer save money. People moving already have so many expenses. Big companies should have mile packages that can help people moving miles away.

brasilia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pablo J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian E. 
Évaluation :
5

nothing needed. no problems.

CHARLES W. 
Évaluation :
5

Ryan is always the best......been renting u hauls close to 40 years ow for business

peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saul L. 
Évaluation :
5

Was quick and easy.

Paul L. 
Évaluation :
5

Ryan is always the best

peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah P. 
Évaluation :
5

The guys at this location were very nice and easy to deal with, everything was as promised, no hitches or issues. Will use this location again if we need a rental or storage in this area.

Mark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARMANDO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Guy running this place iwas great!

Edward S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenna K. 
Évaluation :
5

Great find!

Margarita B. 
Évaluation :
5

There was a box similar to a toothpaste box and candy wrapper in car. I tossed and cleaned up. There was no place to charge my phone. Please make sure you note that in vehicle description if it's not already there

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary P. 
Évaluation :
3

I appreciate the fact that this location had available trucks. We called around nearby locations and no one had trucks for same day rental. Overall, it was a positive experience.

Ulises V. 
Évaluation :
5

Shane was great. Very friendly and personably. He explained everything toughly and with a great attitude.

Aaron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TiffanyLee R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRESHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott L. 
Évaluation :
4

Good Service

Glenn M. 
Évaluation :
5

Amazing service and attention to detail!

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
4

the attendants were helpful and very professional and friendly

Joan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seongchul J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
4

Traveled a total of 12 miles, yet was charged for two gallons of gas. Gas needle was exactly in same place as when I rented it.

Richard U. 
Évaluation :
5

Everyone working at this location on Lawrence in Thousand Oaks were friendly and helpful. A very positive experience!

Roger E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
5

Shane at Lawrence Drive in Newbury Park was AWESOME!!!!! Thanks for the great service!!!

Greg D. 
Évaluation :
4

Let customer know of your charging additional fees for gas if you've told them they don't have to worry about gas. Overall experience was still great, would do business with again. Very friendly staff.

Lorena G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard U. 
Évaluation :
3

The location was ok once staff arrived. I'd arranged an early pick up but the last person returned the truck late so no one could put out keys for me. There has got to be a way to notify customers when this happens. As it was, I stood in the parking lot for an hour. Once I reached someone at the 24/7 customer service line, she could not help me with anything related to the Uhaul app. She transferred my call and after waiting for over 20 minutes with no answer, I hung up because staff arrived. The wifi signal at this location is horrible so you have to find a spot to stand in the partking lot to get any service. Pick up was a hassle when trying to use the app. The staff at the location however, was great and very helpful.

Kelly A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

The young man that helped us today did a great job and was really helpful

william T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONRAD N.  |  Expérience générale 
Évaluation :
5

This place is awesome. The team is INCREDIBLY nice and super helpful.

Kristen W.  |  Expérience générale 
Évaluation :
5

The staff was always helpful. Great crew over there. Will definitely recommend to friends.

john F j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carles S.  |  Expérience générale 
Évaluation :
5

Love this place just wish had other options to be open other hours as well.

Tai z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob K.  |  Expérience générale 
Évaluation :
5

great place to rent a storage unit or a moving truck or van ,great staff .i would rent from them again

Patty S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent I.  |  Expérience générale 
Évaluation :
5

James and his crew were super helpful and always took care of our needs. He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out. Best service and very friendly staff.

Walter S.  |  Expérience générale 
Évaluation :
5

Great customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.

MARGUERITE S.  |  Expérience générale 
Évaluation :
5

Everything was great. Everyone working there was wonderful. Thank you for a great experience.

April E.  |  Expérience générale 
Évaluation :
1

Facility is very dirty! Customer service is poor as well.

Doua L.  |  Réservation 
Évaluation :
5

Both Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..

Ursula H.  |  Réservation 
Évaluation :
5

The employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.

Kevin T.  |  Réservation 
Évaluation :
5

Spoke to Chris to cancel my reservation he was extremely helpful very professional

Adriana A.  |  Réservation 
Évaluation :
1

We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.

Bruce D.  |  Réservation 
Évaluation :
3

This is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.

Jill C.  |  Réservation 
Évaluation :
5

Easy, quick move in, clean, helpful

Gina S.  |  Réservation 
Évaluation :
5

This is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.

Marci D.  |  Réservation 
Évaluation :
5

We received excellent first-time assistance and are very pleased with the facility.

Loring S.  |  Réservation 
Évaluation :
5

well done, great team & easy access & check out for truck rental, James is quite good

STEPHEN S.  |  Réservation 
Évaluation :
5

James The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.

TAMI F.  |  Expérience générale 
Évaluation :
5

Very nice staff and easy to move-in and convenient location if unit..

katie c.  |  Expérience générale 
Évaluation :
5

Really appreciated the staff putting in the extra effort to help me out

WILLIAM A.  |  Expérience générale 
Évaluation :
5

The facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.

Jerilyn M.  |  Réservation 
Évaluation :
5

Best storage situation I’ve ever had.

kelly c.  |  Expérience générale 
Évaluation :
1

Very disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.

Brenda B.  |  Réservation 
Évaluation :
1

30 minutes away and found out that the facility wasn't honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .

Brenda B.  |  Réservation 
Évaluation :
5

The staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0

Benson P.  |  Réservation 
Évaluation :
5

The move in to our storage unit went exactly as planned. There were no issues.

Craig H.  |  Réservation 
Évaluation :
5

Great!

AC P.  |  Expérience générale 
Évaluation :
4

Very nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.

Privacy R.  |  Premières impressions 
Évaluation :
4

Clean, accessible. James was very helpful.

Privacy R.  |  Premières impressions 
Évaluation :
1

Westlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.

Privacy R.  |  Premières impressions 
Évaluation :
1

I`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and now

Privacy R.  |  Premières impressions 
Évaluation :
2

Arrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.

Privacy R.  |  Premières impressions 
Évaluation :
5

The storage facility was spotless and the staff was extremely helpful. Would highly recommend!

Privacy R.  |  Premières impressions 
Évaluation :
5

Great customer service!

Privacy R.  |  Premières impressions 
Évaluation :
4

Strangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpful

Privacy R.  |  Premières impressions 
Évaluation :
3

Was informed they do not provide free month of storage so I decided to use another storage company.

Privacy R.  |  Premières impressions 
Évaluation :
4

Nice facility. Easy to use.

Privacy R.  |  Premières impressions 
Évaluation :
3

Experienced some issues communicating with the office in order to confirm the reservation for the storage unit.

Privacy R.  |  Premières impressions 
Évaluation :
3

The hotel I got from my company was too far from this location.

Privacy R.  |  Premières impressions 
Évaluation :
3

Very polite staff and convenient location

Privacy R.  |  Premières impressions 
Évaluation :
5

Very helpful service desk.

Privacy R.  |  Premières impressions 
Évaluation :
2

Very nice people but seemed a bit un-organized

SUSAN J.  |  Premières impressions 
Évaluation :
5

My storage unit was clean and ready to load.

Privacy R.  |  Premières impressions 
Évaluation :
5

My storage unit was clean and ready to load. The staff was very helpful.

Privacy R.  |  Premières impressions 
Évaluation :
1

Reserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTED

Privacy R.  |  Premières impressions 
Évaluation :
1

I requested the reservation to be changed to 5/16/14. This obviously did not change????

Privacy R.  |  Premières impressions 
Évaluation :
3

Wound up not using facility....

Privacy R.  |  Premières impressions 
Évaluation :
3

the facility did not have drive up storage which is what i needed.

Privacy R.  |  Premières impressions 
Évaluation :
5

great customer service and great facilities!

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page