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DANIEL S
Customer Reviews for Westpointe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The only thing I say could be better is the seats if you have to stop and take power naps the seats are extremely uncomfortable. That's the only thing I did not care for thank you very much.
LOUANNE SThe staff was very nice and informative. Also, when I called and needed extra time with the truck, they accommodated my needs over the phone.
LYNDA BWonderful experience
THOMAS TI made a reservation a month before I needed the truck. The day before, they called and said I would have to pick it up in another town. They then charged me for extra mileage when I turned it in, which is totally unacceptable. I checked the truck in in person and the lady at the drop off point apparently didn't know what to do, so she wrote down the information on a scrap of paper. Hours later a rep called me to see if I was returning the truck. They said they would reach out to the rep at the location. I stopped by later to make sure they had taken care of it. It was 5 1/2 hours AFTER I had dropped it off they still hadn't checked it in, but told me not to worry about it, they would get to it.
Elaine SInstructions weren't clear as you enter the area. Truck was dirty in the cab and in the back of the truck. There were numerous trash items under the seats in the cab. The good news is the truck ran great with no issues at all !
Maria CExcellent customer service! Thank you Chip for all of your help throughout the years! I will definitely call you if I need a truck or storage unit in the future!
Benita B | Expérience généraleNo one was there, I just put the key in the key box. So, the question "were the personnel helpful" there should be a N/A to choose from.
Dawn CThis location was not preferred on my reservation. The owner wasn't helpful since I opted for self checkout. Overall renting was painful and not easy.
JOSEPH KVery professional and top notch
allen cThis is the 2nd time I have dropped a Uhaul off at this location. The man who runs it, is very rude to women. Or maybe just people in general. He speaks to customers as if they are unintelligent, cuts you off when trying to talk, or ask questions. He was that way both times I have been there. I would NOT recommend this location to rent a truck nor drop one off. Rude, Rude, RUDE!
Elizabeth DThis place was great. Took care of us real well.
Daniel HAlways a very pleasant experience with this location.
Mark YThe people there answered any and all questions. It was simple great experience would recommend and will use them again.
lee hI have been renting trailers for commercial use for years from this location. Any issues have been promptly and professionally addressed. Have recommended this location several times
David BThe man running it was rude.
Mark WThe couple I worked with are great and were able to get my needs taken care of me
Dennis DI would and have recommended West Pointe Storage to several people. I felt safe, leaving my belongings there and the staff was very professional and friendly. Never had a problem!
Leslie H | Expérience généraleThe owner and staff at Westpointe were always really helpful and accommodating. We rented several storage units, trailers and moving trucks there and we had zero issues with any of them.
RYAN H | Expérience généraleNothing my experience was outstanding!
Kevin WThe movers were a big help
Tamara SNothing at all! Friendly staff, fast service with anything needed. 5 stars
Eric ROwner/mgmt does not listen to customer. Extremely rude service and need a reminder that they need to listen to voice of the customer. Equipment was fine and no issues noted.
Guadalupe DGentleman was thorough and if needed, I will rent from this location.
Dan BParked the Uhaul, the attendant at the counter walked up to us was friendly and kind, and took care of us with no issues. We didn't even have to enter the building.
joseph kThis location sets the benchmark for superior customer service and they value their return customers!
James FThe gentleman at this location is some what a jerk. While returning the trainer, the location that I would have to have parked the trailer was well out of video of the cameras. So, being worried about someone taking the trailer and me being responsible., I drove past about 8-10 trucks parked for return. I was going to park in an area that was marked as a fire lane but was in camera view. The man came out and was VERY rude when telling me not to park there because it was a fire lane. Now mind you that the driveway up to the business was very narrow, and with all the trucks parked on the side, there would be no way that a fire truck or ambulance could get through. My complaint is that the operator of the business is very rude to customers when trying to resolve the problem. This was on a Sunday evening so the business was actually closed , as I stated, if there had been a real problem at the business, no fire truck could get through to help..
Mike TI've rented from this location several times...always helpful and prompt.
CHAD DThe location and the lady were wonderful. The App was really frustrating. The lady helped me switch from the App to the Website soo that I could get the truck. The App needs help.
TOM HVery kind workers.
Malacai mI chose to checkout on my phone somehow during my reservation so wasn't sure of the process, they went out of their way to walk me through it and make it as painless as possible. Both of the people I worked with were genuine and kind!! So rare these days.
Nora HWe had a negative experience with another company in the past which made moving much more stressful. UHaul was the opposite. We had a vehicle that did not break down, was clean, and transactions went smoothly. I will use UHaul again.
Susan cThe man was super rude. He's definitely not made for customer service.
Adam KNothing!! Well done .
Robert CWas a great experience! 10 out of 10 definitely recommend
Tajani RThe facility and people at the Westpointe location were very helpful and prepared. The App was very frustrating to use for check-in as it was not quick or easy and it was much better to check-in directly with the facility.
Blake Sgreat
Karen LThe older man that works there is an asshole and crook. He has horrible customer service and is very rude and got into a screaming match with me in the parking lot when I dropped off the vehicle. The females and the younger man that work there are great people.
James SPleasant experience
Stanley WI picked up the truck on holiday and the employee of the location came out to speak with me and was very rude
Ja'Miah BPersonnel was great to answer my questions. They were very kind and friendly.
Jennifer DGentlemen that helped us went out of his way to help replace a fuse that was blown in the truck by the trailer!
Charles EVery convenient to my move. Quick and easy process.
NORMAN LStill haven't received my deposit
Spencer JThey were very nice and friendly. The gentleman we were talking with gave us some great places to go for fishing and what areas were safe to live during our conversation. I would and will rent from U-Haul again.
Marsha TStaff was super pleasant and helpful.
Aaron RCustomer service was non-existent.
Robert RFlawless! Friendly, professional, and perfect!
Alex FThey were fantastic!!! Thank you for excellent customer service.
CANDICE PChip is wonderful!! I have had the best experience in renting from him twice now he’s always super nice and helpful and just a real pleasure to rent a unit from and his prices are reasonable and there’s a variety of sizes so no matter what you’re looking for chip will probably have it.
CALIB C | Expérience généraleFor smaller trucks and vehicles there shouldn’t be a certain credit or debit card because I had to pay more money for something I didn’t need nor use.
Anthony FVehicle was dirty (looked like a carbonated beverage exploded over the passenger seat area). Large circular crack in the windshield on the passenger side. Vehicle only had 1/2 tank of gas when picked up. Attempted to contact drop off location several times & nobody answered so I called UHAUL directly. I was being transferred to scheduling and just like the drop off location, nobody answered. Extremely poor customer svc that felt directed towards a disabled veteran.
ANTHONY GAlways renders the best service.
David WChips is a very helpful agent. Good customer skills.
Alexandre NEverything was great & easy to get in & out! Didn't have to wait a long time to get going! Was please, with great & pleasant service! We will use you again! Merci.
Shirley BVery secure and staff super helpful! Best storage area by far!
MARGARET K | Expérience généraleGreat service and felt our items were secure.
Jerry K | Expérience généraleVery clean and tidy. Will work perfect. Thanks
ADAM U | RéservationMy unit had rats in it when I collected my stuff. I'm very upset full of rat turds and there were bad rats inside very unsatisfied.. had to throw stuff away
Luradean T | Expérience généraleGreat facility and staff, very secure never had worries about my belongings being stolen. Staff was helpful and polite. Will return if ever needed
CHRISTOPHER K | Expérience généraleWatch out for their highly trained attack cat. LOL I moved out of my unit when I realized I have not been to the unit in over a year and forgot what I had in there, then realized, I had paid more in that year than what the stuff was worth. Management did a great job.
Jerome R | Expérience généraleWe had a place at this facility for over six years. We were always confident that our items were in a secure, well managed storage business.
LINDA A | Expérience généraleThe staff here is amazing!! Chip and his daughter are super kind, and you feel at ease storing your belongings at this location.
Angela D | Expérience généraleVery friendly staff. Fast and convenient.
Richelle K | RéservationGreat choice for storage! The staff is always so kind and helpful.
Esteban P | Expérience généraleThe staff are very friendly and were incredibly helpful with anything that was needed when we moved in and moved out. I would definitely recommend this location to anyone looking for a storage unit for their personal items from home.
Kurt M | Expérience généraleThey were very helpful at rental time and time of finalizing the rental.
Cindy S | Expérience généraleAlways friendly, courteous and helpful
DONAL O | Expérience généraleChip is the best he's very knowledgeable about not only the Uhaul equipment he has but also his units he has on property. He is the nicest guy when it comes to helping with with any rental needs would recommend this place 10x over. Thank you again.
Calib C | Expérience généraleGreat facilities great staff
Luis R | Expérience généraleWestpointe Self Storage is the best place to store if you live in the Mustang/Yukon area. The storage buildings are always clean and I never have to worry about the safety of my things. The staff, Chip, Sara and Tammy are amazing folks to work with. They provide service with such a friendly, courteous and professional demeanor every single time…even when it is very busy! Such a wonderful family that truly cares and helps answers every customer's questions/needs. Thank you (Chip, Sara and Tammy) for making my storage time there a pleasant and safe one! Take care and continue to get better, Chip!! ~ Brittany
Brittany N | Expérience généraleThis facility is excellent. Chip is adamant about keeping everything at this site clean and secure. He is a superb manager. The only reason we moved out is because we sold all our properties in the area and no longer needed a warehouse, Thanks for all you do.
JAMES J | Expérience généraleI am a returning customer. I believe I've had 3 units in the past few years. Chip and Sara are AMAZING!! So helpful! I've never had any issues with them or the facility. I will be back, i'm sure :)
Jennifer B | Expérience généraleThis place is by far the absolute best rental/storage center I have ever encountered. I am so thankful for these people, making my move less stressful with their helpfulness and professionalism. I had a storage unit here too and they were great. Je les recommande chaudement. Clean, safe, easy access, extremely friendly, I could go on and on. The storage unit cost was better than any other in town. I can't thank them enough for their help in my making my uhaul rentals easy and stress free.
Scott K | Expérience généraleI was very pleased with the decision of moving my belongings to Westpoint Storage. From the moment we went to look and meet the people. Chip, you and your team are fantastic and so friendly, treating us as family and taking care of our belongings. Not once did I worry about the Storage because you were on top of it even if the storms came through I could always expect a email. Thanks so much for the friendliness, chattering with us, and always being there. If ever I should need Storage again, it will be there!! Thanks again, Rocky and Yvette
YVETTE O | Expérience généraleChip and his daughters have been lovely with helping facilitate this transition in my life.
christopher h | Expérience généraleWe have rented a few storages and Uhauls from them over the past 5 years - always been easy, fast and affordable! The staff is always helpful and friendly. I usually find myself sitting in the office an extra 5-10 minutes just to chat with them! This is our go to for storage and Uhauls!!
Janya P | Expérience généraleThis place is amazing great customer service. They are here for you which I love
Jessica S | Expérience généraleEasy access, convenient 24/7 access
Anthony D | Expérience généraleChip is awesome…He makes a point to ensure all expectations are met. Never had less than a pleasant experience. Also, my unit never got broken into. Take the easy W and go here if you're needing a unit. The location of the facility is ideal too.
Ryan M | Expérience généraleThank you SO much! You were great and if we ever need a storage again, you will be the one we go with.
Diane G | Expérience généraleWonderful staff-very helpful-well pleased.
GARY A | Expérience généraleBEST storage we have ever used, from all aspects of the process! Thanks for all your help over the years!!
JONATHAN A | Expérience généraleGreat customer service and nice employees
Kyler H | Expérience généraleChip is awesome sauce!!!! Best customer service ever!!!! Always professional, friendly and caring! He runs a tight ship. Great storage experience. His daughter was kind as well. I always felt that myself and my belongings were safe.
Amy S | Expérience généraleI do a lot of storage and this is the best yet for Chip an Sara do all they can do to help u in all ur needs —- highly recommend these people and this facility
Glen M | Expérience généraleA+ location. I'm sure I will work with these wonderful folks again. They set the bar very high for their competion.
Roberta L | Expérience généraleLove to store my stuff here at westpointe self storage. I know it will be safe
Karena M | Expérience généraleGreat services.
MARIA S | Expérience généraleThe people were so very nice and helpful during a really stressful time. If I ever need storage or moving equipment in the future they will be my first call.
Sabrina A | Expérience généraleThe staff at this facility is incredible! Chip has become like family to me. Thank you all so much.
Shay J | Expérience généraleEverything was great. They were always great every time I needed something. Je les recommande chaudement.
BRITTNEY D | Expérience généraleAlways excellent service have used them multiple moves as well as storage!
KELLI A | Expérience généraleGreat service!
Amy S | RéservationAlways awesome! Nice friendly staff!
Amy S | RéservationI had a great experience! Thanks
Donna D | RéservationEverything was excellent. I will use this facility in the future.
KATHRYN P | Expérience généraleChip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.
MICHAEL A | Expérience généraleChip was great to work with!
TIMOTHY A | Expérience généraleThe facility was outstanding
LARRY K | Expérience généraleVery helpful
Privacy R | Premières impressionsi didnt need the unit afterall and i didnt see a cancellation option
Privacy R | Premières impressionsStuff is very friendly and helpful!
Privacy R | Premières impressionsVery helpful and polite. No hidden charges like other storage companies.
Privacy R | Premières impressionsThe person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.
Privacy R | Premières impressionsWas a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.
Privacy R | Premières impressionsGreat customer service!!!
Privacy R | Premières impressionsChip went out of his way to make sure everything was correct and in place regarding my storage room.
Privacy R | Premières impressionsVery well kept and feels very secure.
Privacy R | Premières impressionsExtremely nice staff and clean location.
Privacy R | Premières impressionsChip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!
Privacy R | Premières impressionsBest customer carrier I`ve ever received from a self storage facility.
Privacy R | Premières impressionsVery great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!
Privacy R | Premières impressionsThis facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.
Privacy R | Premières impressionsThe manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.
Privacy R | Premières impressionsChip was very helpful and friendly.
Privacy R | Premières impressionsVery helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.
Privacy R | Premières impressionsWent above and beyond to get us settled. They stayed late for us to unload and check in our truck.
Privacy R | Premières impressions