The gentlemen there went above and beyond he helped me drill out the lock on my hitch because I couldn't find the key and got it replaced quickly the people were super friendly would highly recomend.
DAVID F
Customer Reviews for Westpointe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Absolutely the gentlemen that helped us out was so kind and patient.
Jennifer BNeed more help.
ROBERT CNothing. This location was amazing and the staff was incredible. Super helpful when we needed someone to be helpful and constructive. I would recommend this location highly
JOSHUA ESimple ez set up on the phone. Ready for me when I went to pick up.
SAMUEL DPersonnel should be on top of things and willing to be helpful. Knowledge of the product would be a good start... how to move mirrors for customers is important.
CHRISTINA MVery helpful
Stanley RUsing Uhaul was a great decision, their equipment and professional service was great.
LUTHER WNothing needs improving at all! I am always pleased with this location's service. (Westpointe)
Candice PHave the trucks full of fuel so you don’t have to guess when you return it and put more fuel in that you started with.
RANDY DThey closed at 4 and we showed up closer to 4:30. We were still greeted by an employee who was very friendly and allowed us to park the trailer inside the gated area.
Dre WOutstanding customer service.
PAUL SNice couple . Would recommend
JAYME BClean? I guess that depends on your definition of clean..
Chad aGood and friendly
Conganige AThe lady running the office has a great attitude, super helpful, and really knowledgeable. You can't find customer service like this anywhere these days. I will continue to use them
GARTH HTruck seemed to bounce up and down a lot between the speeds of 40 to 55. Not sure this is normal or some indication of some type of issue.
John GLady inside was very rude. Accused me of smoking in the rental. (My wife and I both have NEVER smoked). Just very rude and insulting.
DYLAN MEverything about my experience there was positive. Very friendly family atmosphere. Very professional, able to answer any questions to satisfaction. And Exceptionally helpful! He listened to my particular situation and altered the plan to fit MY exact needs! His representation makes U-haul look good. He deserves to be acknowledged for it.
ARTHUR MPersonnel amical
ROBERT MHad an issue with my running lights not working on my truck and they helped me diagnose the problem and showed me how to fix it
LARY WTell them that to lock the pad lock on a truck you have to put the key in it and turn it.
JOEL BProfessional staff, and very friendly!
BRYAN KUsing your app is for the birds. I have used U-Haul off and on for the last 50 years with ease; this time was wrought with technical difficulties to no end. Someone needs to put a lot more work to simplify that process and make it less sensitive.
Richard YEmployee working at the Westpoint location in Mustang Oklahoma was very kind and helpful. They are knowledgeable on the services, vehicles, and product for sale. Truck was ready to go and clean when arriving to pick up reservation.
Otakar KVery clean organized great customer service
ELIZABETH SI have rented from Westpoint for many years. He is always friendly and helpful and works with me to get my project done.
ALLAN GThe team here is awesome! Our family has used them many times for moves and storage rental. They are always great!
JONATHAN AGreat storage and nice employees
Mark S | Expérience généraleVery friendly people.
KIMBERLY KLocation is well established and maintained.
Freddie CChip is outstanding in providing what you requested in a timely manner!
KENNETH TYes, everything went very smoothly with transition into a bigger unit appreciate all the help and patience that staff provided thank you 🙏🏿
JIMMIE L | Expérience généraleFast friendly services!
RODNEY SThey were very prompt in checking the trucks in.
DOUGLAS FFolks here were awesome, very kind and helpful!
KIP HAlways use this location. Easy and friendly
BOBBY NOnly thing I would say is please check the breaks and the steering wheel was really loose
BRENDA MHave used several U-Haul lately and so far this is the best I’ve been to.
BRIAN WHave the validation process working.
MALCHIAH Iguy was great help and friendly! he even got the notice the Uhaul air-condition was not working!!
JOHN YThe truck steering was very loose and had a lot of play. The box leaked getting our mattresses soaking wet.
RANDY HGreat customer service! This location has helped me more than once!
BREANNA SThey are always fantastic!!
TOMMY GStaff very informative and helpful in rental and hook up of trailer
TERRY GThe online check in service was horrible. The people at the facility were great. This whole get verified by multiple people did not work for me and the two customers ahead of me in line. Due to this process I was delayed almost an hour. The truck smelled of cigarette smoke badly and we had to drive with the windows down on a 102 degree day to be able to breathe
Wayne EChip Westpointe was absolutely amazing! Very friendly staff and helpful too! Definitely would recommend to a friend!
Katlyn JGreat experience, great staff.
LARRY AI was charged a $25 cleaning fee, when I left the blankets that I rented returned in the truck. Why would I be charged for something that had to be returned?
JACINDA JAucun
MELCHOR IExcellent customer service! Thank you Chip for all of your help throughout the years! I will definitely call you if I need a truck or storage unit in the future!
Benita B | Expérience généraleI would and have recommended West Pointe Storage to several people. I felt safe, leaving my belongings there and the staff was very professional and friendly. Never had a problem!
Leslie H | Expérience généraleThe owner and staff at Westpointe were always really helpful and accommodating. We rented several storage units, trailers and moving trucks there and we had zero issues with any of them.
RYAN H | Expérience généraleChip is wonderful!! I have had the best experience in renting from him twice now he’s always super nice and helpful and just a real pleasure to rent a unit from and his prices are reasonable and there’s a variety of sizes so no matter what you’re looking for chip will probably have it.
CALIB C | Expérience généraleVery secure and staff super helpful! Best storage area by far!
MARGARET K | Expérience généraleGreat service and felt our items were secure.
Jerry K | Expérience généraleVery clean and tidy. Will work perfect. Thanks
ADAM U | RéservationMy unit had rats in it when I collected my stuff. I'm very upset full of rat turds and there were bad rats inside very unsatisfied.. had to throw stuff away
Luradean T | Expérience généraleGreat facility and staff, very secure never had worries about my belongings being stolen. Staff was helpful and polite. Will return if ever needed
CHRISTOPHER K | Expérience généraleWatch out for their highly trained attack cat. LOL I moved out of my unit when I realized I have not been to the unit in over a year and forgot what I had in there, then realized, I had paid more in that year than what the stuff was worth. Management did a great job.
Jerome R | Expérience généraleWe had a place at this facility for over six years. We were always confident that our items were in a secure, well managed storage business.
LINDA A | Expérience généraleThe staff here is amazing!! Chip and his daughter are super kind, and you feel at ease storing your belongings at this location.
Angela D | Expérience généraleVery friendly staff. Fast and convenient.
Richelle K | RéservationGreat choice for storage! The staff is always so kind and helpful.
Esteban P | Expérience généraleThe staff are very friendly and were incredibly helpful with anything that was needed when we moved in and moved out. I would definitely recommend this location to anyone looking for a storage unit for their personal items from home.
Kurt M | Expérience généraleThey were very helpful at rental time and time of finalizing the rental.
Cindy S | Expérience généraleAlways friendly, courteous and helpful
DONAL O | Expérience généraleChip is the best he's very knowledgeable about not only the Uhaul equipment he has but also his units he has on property. He is the nicest guy when it comes to helping with with any rental needs would recommend this place 10x over. Thank you again.
Calib C | Expérience généraleGreat facilities great staff
Luis R | Expérience généraleWestpointe Self Storage is the best place to store if you live in the Mustang/Yukon area. The storage buildings are always clean and I never have to worry about the safety of my things. The staff, Chip, Sara and Tammy are amazing folks to work with. They provide service with such a friendly, courteous and professional demeanor every single time…even when it is very busy! Such a wonderful family that truly cares and helps answers every customer's questions/needs. Thank you (Chip, Sara and Tammy) for making my storage time there a pleasant and safe one! Take care and continue to get better, Chip!! ~ Brittany
Brittany N | Expérience généraleThis facility is excellent. Chip is adamant about keeping everything at this site clean and secure. He is a superb manager. The only reason we moved out is because we sold all our properties in the area and no longer needed a warehouse, Thanks for all you do.
JAMES J | Expérience généraleI am a returning customer. I believe I've had 3 units in the past few years. Chip and Sara are AMAZING!! So helpful! I've never had any issues with them or the facility. I will be back, i'm sure :)
Jennifer B | Expérience généraleThis place is by far the absolute best rental/storage center I have ever encountered. I am so thankful for these people, making my move less stressful with their helpfulness and professionalism. I had a storage unit here too and they were great. Je les recommande chaudement. Clean, safe, easy access, extremely friendly, I could go on and on. The storage unit cost was better than any other in town. I can't thank them enough for their help in my making my uhaul rentals easy and stress free.
Scott K | Expérience généraleI was very pleased with the decision of moving my belongings to Westpoint Storage. From the moment we went to look and meet the people. Chip, you and your team are fantastic and so friendly, treating us as family and taking care of our belongings. Not once did I worry about the Storage because you were on top of it even if the storms came through I could always expect a email. Thanks so much for the friendliness, chattering with us, and always being there. If ever I should need Storage again, it will be there!! Thanks again, Rocky and Yvette
YVETTE O | Expérience généraleChip and his daughters have been lovely with helping facilitate this transition in my life.
christopher h | Expérience généraleWe have rented a few storages and Uhauls from them over the past 5 years - always been easy, fast and affordable! The staff is always helpful and friendly. I usually find myself sitting in the office an extra 5-10 minutes just to chat with them! This is our go to for storage and Uhauls!!
Janya P | Expérience généraleThis place is amazing great customer service. They are here for you which I love
Jessica S | Expérience généraleEasy access, convenient 24/7 access
Anthony D | Expérience généraleChip is awesome…He makes a point to ensure all expectations are met. Never had less than a pleasant experience. Also, my unit never got broken into. Take the easy W and go here if you're needing a unit. The location of the facility is ideal too.
Ryan M | Expérience généraleThank you SO much! You were great and if we ever need a storage again, you will be the one we go with.
Diane G | Expérience généraleWonderful staff-very helpful-well pleased.
GARY A | Expérience généraleBEST storage we have ever used, from all aspects of the process! Thanks for all your help over the years!!
JONATHAN A | Expérience généraleGreat customer service and nice employees
Kyler H | Expérience généraleChip is awesome sauce!!!! Best customer service ever!!!! Always professional, friendly and caring! He runs a tight ship. Great storage experience. His daughter was kind as well. I always felt that myself and my belongings were safe.
Amy S | Expérience généraleI do a lot of storage and this is the best yet for Chip an Sara do all they can do to help u in all ur needs —- highly recommend these people and this facility
Glen M | Expérience généraleA+ location. I'm sure I will work with these wonderful folks again. They set the bar very high for their competion.
Roberta L | Expérience généraleLove to store my stuff here at westpointe self storage. I know it will be safe
Karena M | Expérience généraleGreat services.
MARIA S | Expérience généraleThe people were so very nice and helpful during a really stressful time. If I ever need storage or moving equipment in the future they will be my first call.
Sabrina A | Expérience généraleThe staff at this facility is incredible! Chip has become like family to me. Thank you all so much.
Shay J | Expérience généraleEverything was great. They were always great every time I needed something. Je les recommande chaudement.
BRITTNEY D | Expérience généraleAlways excellent service have used them multiple moves as well as storage!
KELLI A | Expérience généraleGreat service!
Amy S | RéservationAlways awesome! Nice friendly staff!
Amy S | RéservationI had a great experience! Thanks
Donna D | RéservationEverything was excellent. I will use this facility in the future.
KATHRYN P | Expérience généraleChip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.
MICHAEL A | Expérience généraleChip was great to work with!
TIMOTHY A | Expérience généraleThe facility was outstanding
LARRY K | Expérience généraleVery helpful
Privacy R | Premières impressionsi didnt need the unit afterall and i didnt see a cancellation option
Privacy R | Premières impressionsStuff is very friendly and helpful!
Privacy R | Premières impressionsVery helpful and polite. No hidden charges like other storage companies.
Privacy R | Premières impressionsThe person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.
Privacy R | Premières impressionsWas a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.
Privacy R | Premières impressionsGreat customer service!!!
Privacy R | Premières impressionsChip went out of his way to make sure everything was correct and in place regarding my storage room.
Privacy R | Premières impressionsVery well kept and feels very secure.
Privacy R | Premières impressionsExtremely nice staff and clean location.
Privacy R | Premières impressionsChip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!
Privacy R | Premières impressionsBest customer carrier I`ve ever received from a self storage facility.
Privacy R | Premières impressionsVery great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!
Privacy R | Premières impressionsThis facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.
Privacy R | Premières impressionsThe manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.
Privacy R | Premières impressionsChip was very helpful and friendly.
Privacy R | Premières impressionsVery helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.
Privacy R | Premières impressionsWent above and beyond to get us settled. They stayed late for us to unload and check in our truck.
Privacy R | Premières impressions