Customer Reviews for Westpointe Self Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

This facility is excellent. Chip is adamant about keeping everything at this site clean and secure. He is a superb manager. The only reason we moved out is because we sold all our properties in the area and no longer needed a warehouse, Thanks for all you do.

Évaluation :

5

Vehicle was clean, but the passenger rear tires were bald and showing cords. I didn't realize this until I was on my 3RD TRIP from Enid, Ok. to San Antonio, TX. because U-Haul DID NOT HAVE the 26' truck that I reserved 3 WEEKS IN ADVANCE!!, but instead gave me a 20' truck for a 2 bedroom house with backyard and oversized furniture, and a LARGE MECHANICS TOOL CHEST that I could have gotten WITH 1 TRIP IN A 26' TRUCK BUT INSTEAD HAD TO MAKE 3 TRIPS PLUS AN EXTRA $600 IN FUEL!!! The location pick up was great and great customer service!!

Évaluation :

1

We ordered extra trollies, and blankets and there were none and nobody was aware that we even needed them. The guy there was extremely rude.

Évaluation :

5

I am a returning customer. I believe I've had 3 units in the past few years. Chip and Sara are AMAZING!! So helpful! I've never had any issues with them or the facility. I will be back, i'm sure :)

Évaluation :

5

I tried to rent this truck through your online procedure. I did everything requested online, yet when I arrived at Westport your system failed to work and took over an hour on the phone to get the truck. This is ridiculous and incompetent. I will never use it again.

Évaluation :

5

This place is by far the absolute best rental/storage center I have ever encountered. I am so thankful for these people, making my move less stressful with their helpfulness and professionalism. I had a storage unit here too and they were great. Je les recommande chaudement. Clean, safe, easy access, extremely friendly, I could go on and on. The storage unit cost was better than any other in town. I can't thank them enough for their help in my making my uhaul rentals easy and stress free.

Évaluation :

5

Everything was great. Very easy to reserve, pick up and return.

Évaluation :

1

This location was not occupied, I dropped the unit off and took photos on 31 May at 1133am. I have been contacted by Uhaul to return the unit at a location different than my contract depicted. After 3 different customer service contacts, one was helpful (CO based) and a face to face visit with a more local vendor. I was comfortable with my photo confirming return of the unit.

Évaluation :

3

Staff unfreindly

Évaluation :

5

The uhaul employee I made contact with upon drop off was quite rude. He implied I did not follow the directions for return location, when in reality the return instructions were unclear. Rather than explaining this he was condescending and patronizing.

Évaluation :

5

we rent trailers frequently for work. chip and his crew always go above and beyond what is normally expected to get us what we need to complete our tasks.

Évaluation :

5

Customer service was excellent I have used this location a couple of times now and both times nothing but great!!!

Évaluation :

5

Returning truck by email was a problem had to call customer service to check it back they said it showed it didn't come so I didn't get my 20 credit I been having computer issues but not right since I had already dropped key back in the box people were very nice that work there

Évaluation :

5

The truck was nearly undrivable. Steering so loose and alignment way off. Had we not been in a crunch we would have drove it right back.

Évaluation :

5

I always have an outstanding customer service experience at this location. They are a great team and provide a valuable service to our community.

Évaluation :

5

Everything was very easy from making the reservation, to picking up the equipment and returning the equipment. Great customer service too!

Évaluation :

2

Chip was very rude when I needed truck an extra day. Both trucks I've rented in the past were turds. Steering was horrible and check engine lights on and trash in cab.

Évaluation :

5

very nice people to deal with.

Évaluation :

5

This is the best and friendliest location in the city!!

Évaluation :

5

Very friendly!! Thank you!!!

Évaluation :

5

I asked for and needed a 5x8 trailer. The trailer I got was marked 5x9. The inner dimension was 4 ft 5 inches. I also specifically said I needed a minimum width inside the trailer of 5 ft 2 inches. While inwas able to move what I needed it cost me extra time and fuel.

Évaluation :

5

Everything ran smooth in the pickup and drop off

Évaluation :

5

Great Service.

Évaluation :

5

Just keep providing the same outstanding service you always have. Thanks for being an important part of our community.

Évaluation :

1

When I tried to drop off the truck at designated location I tried to enter the miles. Since the mileage was entered wrong at pickup ( 86 000 miles instead of 83000 miles ) the app said it was wrong . So I went first thing the next morning to different location to drop it off and the guy was rude beyond belief! He told me I was at wrong location, which I tried explaining why, then accused me of resetting the mileage or running it back . I told him that the rep from pickup entered the mileage, but yes I signed off on it . After a couple phone calls he placed my receipt on counter and said here you go . Thankfully he didn't charge me for dropping off there nor extra miles ( I didn't take side trip strictly from pickup to my house to new house to drop off). But he should not deal with customers!!!

Évaluation :

5

Not a thing! We loved our whole experience. Team awesome, truck Awesome, and a great team mascot!

Évaluation :

5

Excellent experience, very professional staff. Thank you for meeting my needs.

Évaluation :

5

Excellent

Évaluation :

3

The lady at the desk was very rude. And doing the online checking/out was awful.

Évaluation :

5

Excellent customer service.

Évaluation :

4

The only reason it was a 4 and not 5 was because the man who answered the phone earlier in the week was a bit rude and seemed put out about answering a couple of questions.

Évaluation :

5

I was very pleased with the decision of moving my belongings to Westpoint Storage. From the moment we went to look and meet the people. Chip, you and your team are fantastic and so friendly, treating us as family and taking care of our belongings. Not once did I worry about the Storage because you were on top of it even if the storms came through I could always expect a email. Thanks so much for the friendliness, chattering with us, and always being there. If ever I should need Storage again, it will be there!! Thanks again, Rocky and Yvette

Évaluation :

5

Nothing. Great customer service and made great suggestion on what equipment would be best for what I was hauling. Quick and easy drop off and pickup.

Évaluation :

4

No one seemed to be on duty when the truck was returned on Sunday afternoon.

Évaluation :

5

Very personable. Treated me like family

Évaluation :

5

You have incredible people representing your company. Thanks for caring about your community.

Évaluation :

4

Pricing is bad.

Évaluation :

5

I have worked with this location twice and they are friendly and very helpful. They made dropping off the truck effortless.

Évaluation :

5

Friendly Atmosphere and Service

Évaluation :

5

Staff was amazing!

Évaluation :

5

Chip and his daughters have been lovely with helping facilitate this transition in my life.

Évaluation :

5

The lady in the office was very nice

Évaluation :

4

The drop off area needs to be widened to accommodate more vehicles.

Évaluation :

5

We have rented a few storages and Uhauls from them over the past 5 years - always been easy, fast and affordable! The staff is always helpful and friendly. I usually find myself sitting in the office an extra 5-10 minutes just to chat with them! This is our go to for storage and Uhauls!!

Évaluation :

5

The business owner is super cool and professional I will always take my business to him.

Évaluation :

4

The steering on the truck was way off. There was too much play in the steering which affected the way it handled and drove. Very dangerous. The app pick up was terrible the app itself was terrible I don't know who designed that but they are didn't make it user friendly at all.

Évaluation :

5

Everything from pickup to drop-off was smooth. Will definitely be back.

Évaluation :

5

This place is amazing great customer service. They are here for you which I love

Évaluation :

5

Easy access, convenient 24/7 access

Évaluation :

5

Chip is awesome…He makes a point to ensure all expectations are met. Never had less than a pleasant experience. Also, my unit never got broken into. Take the easy W and go here if you're needing a unit. The location of the facility is ideal too.

Évaluation :

5

Thank you SO much! You were great and if we ever need a storage again, you will be the one we go with.

Évaluation :

5

Wonderful staff-very helpful-well pleased.

Évaluation :

5

BEST storage we have ever used, from all aspects of the process! Thanks for all your help over the years!!

Évaluation :

5

Great customer service and nice employees

Évaluation :

5

Chip is awesome sauce!!!! Best customer service ever!!!! Always professional, friendly and caring! He runs a tight ship. Great storage experience. His daughter was kind as well. I always felt that myself and my belongings were safe.

Évaluation :

5

I do a lot of storage and this is the best yet for Chip an Sara do all they can do to help u in all ur needs —- highly recommend these people and this facility

Évaluation :

5

A+ location. I'm sure I will work with these wonderful folks again. They set the bar very high for their competion.

Évaluation :

5

Love to store my stuff here at westpointe self storage. I know it will be safe

Évaluation :

5

Great services.

Évaluation :

5

The people were so very nice and helpful during a really stressful time. If I ever need storage or moving equipment in the future they will be my first call.

Évaluation :

5

The staff at this facility is incredible! Chip has become like family to me. Thank you all so much.

Évaluation :

5

Everything was great. They were always great every time I needed something. Je les recommande chaudement.

Évaluation :

5

Always excellent service have used them multiple moves as well as storage!

Évaluation :

5

Great service!

Évaluation :

5

Always awesome! Nice friendly staff!

Évaluation :

5

I had a great experience! Thanks

Évaluation :

5

Everything was excellent. I will use this facility in the future.

Évaluation :

5

Chip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.

Évaluation :

5

Chip was great to work with!

Évaluation :

5

The facility was outstanding

Évaluation :

4

Very helpful

Évaluation :

3

i didnt need the unit afterall and i didnt see a cancellation option

Évaluation :

4

Stuff is very friendly and helpful!

Évaluation :

5

Very helpful and polite. No hidden charges like other storage companies.

Évaluation :

5

The person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.

Évaluation :

4

Was a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.

Évaluation :

4

Great customer service!!!

Évaluation :

5

Chip went out of his way to make sure everything was correct and in place regarding my storage room.

Évaluation :

5

Very well kept and feels very secure.

Évaluation :

5

Extremely nice staff and clean location.

Évaluation :

5

Chip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!

Évaluation :

5

Best customer carrier I`ve ever received from a self storage facility.

Évaluation :

5

Very great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!

Évaluation :

5

This facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.

Évaluation :

5

The manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.

Évaluation :

5

Chip was very helpful and friendly.

Évaluation :

5

Very helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.