Évaluations des clients Westside Rentals Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Westside Rentals Inc

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Vanessa B. le

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Le client n'a pas laissé de commentaire.

Katherine C. le

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Le client n'a pas laissé de commentaire.

Murali B. le

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The lady Honda pickup location was not at all customer-friendly. She was too slow, she took more than 1 He. to finish the process. The space we rented was also very dirty. It was an automobile workshop, outside of the workshop dead where couple of U-Haul vehicles. I had to hand over my driving license 4 times to her, I uploaded the driving license front and back at least three times.. too inefficient. Vehicle was also noted great. The return process was excellent.

Stefanie D. le

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Le client n'a pas laissé de commentaire.

Jose F G. le

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Le client n'a pas laissé de commentaire.

Felix B. le

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Poor customer service

Robert W. le

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Le client n'a pas laissé de commentaire.

jacques C. le

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Le client n'a pas laissé de commentaire.

Jose F G. le

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Le client n'a pas laissé de commentaire.

Howard H. le

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Train this location on how to actually rent equipment. I’ve rented or been with others who have rented trucks 10 times in the last three months and this was, by far, the most unprofessional, unorganized mess ive ever encountered. I did the early check in and provided copies of my drivers license and got to the location and was told I needed to take pictures of my ID via my phone AGAIN, myself, not even just having the operator do it. Then we waited several minutes to get the link because the wrong number was in the reservation. Then their computer system froze and what should have taken 10 minutes took 45+. The entire time the owners were bickering back and forth about issues. The daughter tried to help expedite the issue only to be told off by the mom who then after telling her to leave her alone asked her for the exact information the daughter provided. It was a mess. There also was very little room to return the equipment after hours and because they took so long to rent the equipment to us we had no choice but to return it after hours. I will never use this location again and I will be certain to review it so that others do not either. It’s 2019, no location should force people to check in twice because they don’t know how to work the reservation system.

Christina L. le

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It wasn't the location that I had I had a problem with. I booked my truck through the app and when went to pick it up, my reservation ended up getting canceled. I had to wait for someone to get to office and reschedule my reservation. I won't book through the app again.

Vanessa S. le

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Le client n'a pas laissé de commentaire.

Matt G. le

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Le client n'a pas laissé de commentaire.

MARIAN H. le

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Le client n'a pas laissé de commentaire.

ERICA S. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

Tom S. le

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Le client n'a pas laissé de commentaire.

Gabriel G. le

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Le client n'a pas laissé de commentaire.

Venecia B. le

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I feel that the advertisement on the web was false. The business hours for a Saturday was not adhered to; the office never opened. I was forced to leave the truck and not given the benefit of returning the truck directly to a person. Your website needs to be updated if the this particular location is going to be closed on the weekend.

LUIS CARLOS V. le

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Le client n'a pas laissé de commentaire.

Joseph Edward H. le

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Cuatomer service was great. An older lady helped me with the entire process and was very pleasant.

JOSE NOR S. le

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Le client n'a pas laissé de commentaire.

John Howard M. le

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Le client n'a pas laissé de commentaire.

Tiami Lyn T. le

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Maria was THE BEST! we rented from a neighborhood dealer and they were so helpful and kind, also fast and every thing went so smooth. I will be renting from them again when the needs come up.

Drew S. le

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Poor communication. Truck was parked seemingly illegally when I picked it up. No parking available when I dropped the truck off. Very frustrating.

Stephanie L H. le

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Le client n'a pas laissé de commentaire.

Michael O. le

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I would never rent from here ever again the lady was rude didn't explain anything threw the keys on the counter didn't give me a walk threw I had to basically beg for the dolly.Upon returning things it couldn't have been worse I was given no receipt and was told to get the HELL OUT OF HERE.Never go to this place I have video to prove it

Aaron Charles T. le

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Le client n'a pas laissé de commentaire.

Jason- Robert W. le

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Le client n'a pas laissé de commentaire.

Adrienne J. le

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They were nice but had no idea about the self pick up option or the app. So they tried to make me pay again and requested that i complete additional paperwork which was a hassle. they had to call stone and ask someone if i could do the self pick up.

FRANCES ANNETTE N. le

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Older truck, wish it was newer. Ate GAS like crazy. Cruise control would be nice.

DOUGLAS RAY H. le

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The lady that rented the truck to me was very kind and helpful. No issues what so ever. I would absolutely recommend this place to anyone

Maria J G. le

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Le client n'a pas laissé de commentaire.

mike S. le

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Could not reach anyone on the phone.. My Daughter and Son in Law dropped it off, a little hard to get all the information and pix they wanted. I will have one more trip to make in Sept. Thanks for everything.. Mike Senechal

SERGIO D. le

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Le client n'a pas laissé de commentaire.

Maria J G. le

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Le client n'a pas laissé de commentaire.

Donnell T. le

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Le client n'a pas laissé de commentaire.

MATISHA LA SHEA D. le

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Thieves

javier N. le

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Le client n'a pas laissé de commentaire.

YVONNE MICHELE L. le

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Le client n'a pas laissé de commentaire.

MARIA J G. le

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Le client n'a pas laissé de commentaire.

JESUS I. le

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Le client n'a pas laissé de commentaire.

VICKI SUE H. le

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Le client n'a pas laissé de commentaire.

CYNTHIA R. le

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I will never go to this location again. We have bee to this location twice to return equipment. The women in charge was rude and not interested in helping me as a U Haul customer. She merely stated that she was closed. Her attitude was that I was annoying and by helping me I was ruining her day. She told me that she was closed and would not take my return. I told her that I wanted to drop off the trailer and where should I put the unit. She made a disgusted sound and repeated that she was closed. I told her that I could have just as bad an attitude as she had. She repeated that she was closed and waived me away with the return form in her hand. I said well f$&@ you and walked out. I tried to turn around in the parking lot when a man came over to my car and told me that he could turn the car, the trailer was still attached, around for me. I told him he was not going yo touch my car. My husband got out of the car, released the trailer hitch and backed up and then went forward releasing the trailer, hitch and all in their parking lot. We then left the place as quickly as possible. This is the second time we have returned equipment to this site that is suppose to be a drop off location for UHaul. This woman would not allow us to drop of the equipment because she was closed. However, we managed to drop off the equipment in spite of her. The first time she made my disabled husband and 11 year old grandson sweep out the unit before accepting the equipment, this time she is trying to charge me $15 cleaning fee. I will, of course, challenge that charge with my bank. The trailer was clear of all debris and in the same condition as when it was rented in Flagstaff.

EMILY BRYAN G. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER MAUR M. le

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Le client n'a pas laissé de commentaire.

SAMUEL M. le

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Le client n'a pas laissé de commentaire.

KARLA RUBI M. le

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Lady at front desk very nice and helpful.

DAVID B. le

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thank you for your help[ and comments.

ANTWINE C B. le

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Le client n'a pas laissé de commentaire.

ADRIEN P. le

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Although I brought the truck back at the fuel level I received it and I was still charged 5.3 gallons extra($26.50). This may be a common practice and repugnant to say the least. I've since cancel my credit card and will never use this location again.

LINDA CAROL L. le

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Le client n'a pas laissé de commentaire.

WADE S. le

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Great people ... Terrible location

PATRICE C. le

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Le client n'a pas laissé de commentaire.

VICTOR GUY J. le

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Le client n'a pas laissé de commentaire.

ARIEL MICHELLE P. le

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Reservation was pointless had to re due everything there.

LISA MARIE M. le

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Le client n'a pas laissé de commentaire.

JIMMY GAYLE H. le

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Le client n'a pas laissé de commentaire.

GUILLERMO D. le

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Le client n'a pas laissé de commentaire.

MARIA R. le

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Very poor service bad experience wouldn't recommend to anyone took truck with a certain amount of gas brought back at same level they said that it was higher when I took it my error was not checking before taking the truck and signing papers ended up with a 25 dollar extra charge

STEVEN PAUL S. le

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I had to travel over an hour to get the truck I reserved, instead of 5 minutes which was my 1st choice. Why does your website say trucks are available when they are not?

ANGIE P. le

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epic,

MIGUEL F. le

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Le client n'a pas laissé de commentaire.

SHARON KAY G. le

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Excellent job on the phone and service at ALL times

Armando L. le

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Nothing at all. They were great.

SHANE S. le

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Le client n'a pas laissé de commentaire.

STEVEN SHAR L. le

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very friendly staff

CYNTHIA LEIGH D. le

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Le client n'a pas laissé de commentaire.

MARK E B. le

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have the representative do a better job of marking will the gas gauge is at time of rental. mine was Mark from there than it actually was in there for I want the pain more to fill it back to that location.

NEIDA JANET D. le

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Inform the customer there isn't equipment to move furniture such as dolly, blankets/pads, rope. The customer can then decide to rent some if that's an option or go buy some before beginning to move.

LOUANN JEAN S. le

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Nothing at this place. Very friendly and helpful, nice people.

PATRICK BARRETT P. le

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Very poor location. BAD part of town. Hard to understand some people due to accent.

ANDREW A G. le

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Le client n'a pas laissé de commentaire.

SAREN S. le

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I think that good.

NATHAN EDWIN T. le

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Nothing...everyone was pleasant. They were able to help us out with a last minute tow dolly.

KEITH L. le

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Le client n'a pas laissé de commentaire.

Jessica C. le

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Le client n'a pas laissé de commentaire.

MANDY NICOLE R. le

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Le client n'a pas laissé de commentaire.

JEFFREY SCOTT F. le

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Le client n'a pas laissé de commentaire.

JEFFREY BEAU A. le

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I reserved a 14' truck at another location. Was called and informed that a 17' truck at this location was all that was available. This truck rode very rough at 60+ mph. Felt as if the tires needed balanced.

RODRIGO MARCOS W. le

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Le client n'a pas laissé de commentaire.

JOHN DORN B. le

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The A/C was not working in the truck provided and when returned to the store our employee was given a hard time about changing the truck by a rude U-Haul staff member at this location. They did not want to hear about working or checking on the trucks and was quite rude and stated they just take the returning truck customer's word that everything was ok and don't bother to check for themselves. Our employee did speak with a regional manager who handled the situation quickly and professionally but we will NOT pick up or return anything to this location.

DAVID BOBBT M. le

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Definitely send them to this location. The people here were extra nice and helpful .

HOWARD S. le

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Le client n'a pas laissé de commentaire.

ROSARIO ANTONIO M. le

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Le client n'a pas laissé de commentaire.

BRYAN S. le

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The window of the uhaul to be clean.

NICOLE MARIE R. le

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Le client n'a pas laissé de commentaire.

Randy B. le

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Very crowded. There was hardly any room to park the moving truck.

FELIPE S. le

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The lady that was there to except & inspect the truck & trailer was not respective to me as a customer. First she insisted that the amount of blankets (24) were not all there I assured her that they were; she counted them 3 times and was satisfied; then she got in my face about the gas gauge not marking the amount of fuel that was suppose to be. I went ahead and added more fuel even though I thought it was correct.

DAVID DURAN P. le

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Le client n'a pas laissé de commentaire.

mohammad H. le

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Le client n'a pas laissé de commentaire.

Vincent G. le

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more parking space

WILLIAM KEITH O. le

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Le client n'a pas laissé de commentaire.

TERRY ANN M. le

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The only problem I am having is that the amount of my deposit was taken out of my account not the amount I owed for the rental and mileage. I will be going back to the office to get this matter resolved on Monday. Other than the money issue everyone in the office was very nice and professional. Thank You

MONIQUE MARI D. le

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This Location was very unprofessional. The Management staff were EXTREMELY rude. I would NOT recommended this location to anyone, nor would i ever rent from this location ever again.

FERNANDO M. le

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Same services

Gregory B. le

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Great bunch of folks. Very helpful and on the ball.

EDLYNN THELMA C. le

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Le client n'a pas laissé de commentaire.

MARIE LYNN C. le

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Fire the rude Mexican woman that helped us.

robert R. le

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make cash and credit combo possible