Le client n'a pas laissé de commentaire.
HOLLIE M
Customer Reviews for Westside Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Well done. Everything was in good shape. Turn in was flexible. That is, I was allowed to add a couple of hours. Very happy.
Michael RThe staff is friendly and fast. I will continue to rent from this location. My only thoughts on 'improving' the experience would be to close down the huge location on the other side of K-54.
Richard BGreat customer service will definitely use this location if possible.
JAMES MExcellent care to detail. Thank you!
ANGELA MAlways willing to help out a client!
CORBIN TThe employees were pleasant and helpful! Would rent here again!
Brandy PThe truck we used was very clean. Service was great. Plan to use them again when the need arises. Thank you for being there for us!
CHERYL SNice location will use them again when I bring daughter back from college.
SCOTT HEverything was awesome.
MICHAEL MBe up front prior to booking regarding the truck not having cruise control
JEFFERY HTrailer setup was perfect for our purposes. Everything from pickup to drop off was very easy. Clean and quick access. Will rent from them again.
MATTHEW PFantastic facility! The friendliest and most efficient customer service! Equipment and facility is always clean!
Martha LLe service à la clientèle était génial. Very friendly, helpful, and efficient.
Jeffrey TThe lady at the front was polite but seemed to struggle with requests, we asked to use more than one payment method and she said she wasn’t able to do that, she then wasn’t sure if the truck we got could pull our vehicle and we were also given a truck with bad windshield wipers
Keyla RThank you the process was quick and easy.
Sheldon IThe U-Haul app crashed when trying to get my ( during the scanning of the back of the drivers license). When returning I used the website vs. the because of the previous issues but the website wouldn't let me log in and the one time text code said it was down. Going back to the App I was almost done returning before it crashed and my order/ rental disappeared. Your customer service were fast and friendly in helping me with in both situations. This did add an additional 20 mins of frustration trying to get things to work. Other than that can we rented was good and clean and the area was nice. Merci.
JOSEPH GThe two ladies that helped were awesome!!!! Very friendly and courteous!
EARNEST PThey were fantastic and very friendly. We returned the truck after hours and a few emoyees were still there and were very nice and explained things well. The whole process of the rental and storage was such a good and efficient experience. I only wish the car rental and airlines companies had as efficient processes and people to deal with.
Ted TIt's always a pleasure renting from this location, the ladies there are always so pleasant to talk to and so helpful! I won't go anywhere else for my renting needs!
Bryan WReturning my U-Haul rental at this location was easy. The staff were very pleasant.
Nicolette CQuick rental friendly service.
Mickey SMy experience is always better than expected. The gals there are always helpful to the extent of doing everything themselves. Always polite, friendly, and well informed. When they don't have the requested equipment, they find equipment locally without fail.
William SEverything went smoothly, pick up and drop off.
Kevin BNothing. Great customer service location. I've been going there for years. Thank them for me
KIRSTEN DVery friendly, very efficient, excellent young lady
Richard EThe staff was friendly and very helpful. I was much appreciated.
Wesley MKeep doing what you're doing. Very helpful and patient. 10/10 Customer Service.
Jarrett LNewer trailer and quick check-in.
Marc WVery nice customer service
Rayd AThis location was so clean and tastefully decorated. Liz and Heather were 2 of the sweetest people I have ever met. They pleasant and professional. I will be a return customer!
Kathy A???
William SGood experience!
Rob PUnfortunately the 6x12 Utility trailer rental was a waste of money for me. I was trying to move a lawn mower with a 5 ft wide mowing deck. The actual inside dimensions from the U-Haul website are: 12' x 6'2" (LxW) but what is not specified is that the rear of the trailer has 2 small "walls" on either side of the ramp. This distance was to narrow for the mowing deck to fit through so I couldn't use this trailer.
Scott Rhelpful and friendly staff, will use again
Jeff DAlways great customer service when I've needed to rent a trailer! Keep up the great work
DANIEL CRight turn signal was working intermittently.
Charles MThe staff was excellent at the south Tyler one, I had reserved a few days in advance, got in and checked out for a 6' × 12' enclosed trailer that was most definitely the right choice, thanks so much. Michael Newell.
Mike NHeather was incredibly helpful, I don’t think we ever caught the other persons name but both of them were super nice and able to get us figured out when we realized we had the wrong size truck. 10/10, fabulous customer service!
Kayla WCheck engine light was on. Truck possibly needed an allignment. Sunvisors were missing on both sides. Check in was easy and friendly which made the process smooth.
David MVery expensive.
RAUL RMake the online reservation easier to navigate.
tyler eThe truck we rented was pretty old and it showed. However, since it was only used for a local move, it served its purpose just fine. If we had been moving across the country, I would've considered it unsatisfactory. The ladies that run this location are exceptionally, friendly, courteous, and professional. Check-in and check-out process was smooth and easy.
Tony NLiz is wonderful!
Lori DYou really do get individual attention, and being helped, and the lady was exceptionally nice and cooperative.
Kelly MI was not aware there was an approval process, but luckily it only took a few minutes.. but do be prepared that there is an additional process once you go to pickup the truck. Other than that, smooth process, no problems. Nice value, and easy to move things around. Merci.
John DFast friendly service! We had an emergency and couldn't find a rental due to not having a major credit card so horrible as I do not believe in holding them. U-haul worked with me with no judgment, thank you U-haul!!!
Amy WTrailer dolly light was 3/4 burnt out, one tire was nearly to the wear bar. Location I used has always been top notch. There's a reason I drive past three other locations to use this one.
RYAN PThis the first U-Haul dealer that I have dealt with that was truly very professional, but was also very pleasant to deal with. Very phase of my rent could not have gone more smoothly.
Roger SI will definitely use them again.
Vincent O | Expérience généraleWill be back if I ever need storage in the future. Excellent communication and great to do business with! Merci
Merissa M | Expérience généraleThis is my favorite Uhaul location! Liz and the team are great to work with and provide OUTSTANDING customer service. If you need a storage unit or need rent a truck or trailer for your move, Westside Storage is the only place to go.
Robert J | Expérience généraleThe facility is fantastic. It is very cleaning everyone is very helpful.
Roy R | Expérience généraleI would totally recommend this storage facility. After a year in a climate controlled unit my things hardly even had dust on them. They are not the cheapest but definitely worth it.
Greg B | Expérience généraleBest storage unit in town it is the cleanest and smells real good!
Pamela S | Expérience généraleI required a climate controlled unit and found this facility exceeded my expectations. Very clean inside and out, meticulously maintained, and very knowledgeable and friendly experienced staff. A+++
larry v | Expérience généraleGreat people on site and great storage facility
LeRoy C | Expérience généraleLiz and the team provide excellent customer service! Highly recommend this location for storage and rental needs!
Mark Z | Expérience généraleLiz is always so friendly and helpful. She made everything so easy.
BRANDI C | Expérience généraleSuperior customer service and very clean and convenient facility.
Mark J | Expérience généraleLiz Feiock at Westside Storage was wonderful. She runs and maintains an extremely clean and secure facility. She was always friendly and professional. I will recommend Westside Storage to everyone.
Greg S | Expérience généraleI will definitely be happy to recommend your services. The staff is extremely friendly. thank you very much!!!
Digna B | Expérience généraleThey were courteous and extremely helpful with my moving in to the unit. I would recommend them to people.
Privacy R | Premières impressionsLiz was great! My online reservation didn`t transfer correctly but she remained professional and friendly. The unit was clean and ready for move-in. Everything was smooth. Fortement recommandé!
Privacy R | Premières impressionsLiz was very helpful contacted me with updates on my arrival/move-in. Very professional friendly to me my family during the rental process. Very nice place!!
Privacy R | Premières impressionsIt was a good facility got a courtesy call but found out the facility was all the was across town, so had to cancel and get a storage facility closer to our new home
Privacy R | Premières impressions