The truck smelled like cigarettes and sweat - maybe deodorize it or put air fresheners in it? Windshield could have been cleaner - I spent a few extra minutes cleaning that up inside and out when I filled the tank. Aside from that, the truck ran fine and worked well. Your answer options for "was the equipment clean and well maintained?" should have more than 'yes' and 'no'......maybe an in between like 'sort of'.
Greg T.
Customer Reviews for Westwood Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle. Quick and easy process and at a reasonable price. Merci.
NINTI C.Terrible. Can I please get a call at 440-724-0682? I asked customer service for a manager to call me and no one has called me yet.
Melanie H.Truck ran well and location was pleasant to work with.
Lonnie C.I dropped off after hours.
TIMOTHY L.Do a walk around the vehicle with the customer. We did our own and discovered tail light broken. Also tell the customer the starting mileage! We did a key drop off and the young lady had no access to get that key! And would of been unable to close out the rental if we had not taken a picture of our ending mileage. That should not be necessary!
kelvin W.The staff are wonderful and it's always a pleasant experience renting from this location!
Nicholas S.Van was great could have been swept out. Josh is very helpful.
DIANE K.Clerk was very friendly.
KIMBERLY R.We scheduled and booked a location closer to the house. They did call and we had to drive 17 minutes further to a different location. And dropping off at a different location was going to be another charge. Not convenient but the process was easy.
Dean C.Not the usual Uhual experience - confusion with the reservation, no text asking to review vehicle condition, no emailed receipt, trouble printing hard copy...but eventually got one. Seemed unorganized
ANTHONY F.Very nice.
Kim L.Very good experience, excellent customer service.
KRISTIN E.The gentleman that help me through my rental process was very efficient , knowledgeable, And got me on my way quick with no hassles, Great help.
ROBERT K.Amazing experience, the guys were fast, reliable and respectful.
NESREEN MONTHER N.Yes and no. We drove 600 miles and all was fine. Our return day was Monday 10/5. We got to a storage site which was too small and had to find another. At 9:00am we received a call from someone named Corey telling us the truck had to be returned at 9:00 am? Told him no one said that we had to. He said when we signed the contract we agreed. No where could I find that stated on any of the paperwork as we did all on line. We did not need that added stress. We got the truck returned at 11:00am. The girl that met us was fine and said no problem. Very pleasant about the whole incident. Corey needs to read a book on customer service!
William S.Faster check out.
JENNIFER L.Great experience! Have used this location I'm the past and always a good experience! Your employee was highly professional, courtiois and helpful...have recommended this location to neighbors and friends.....Larry Collins
LARRY C.The person who checked us in at the facility was very kind and helpful.
John F.Everyone was super friendly!! This alone was good enough to make me a repeat customer. I rented a cargo van. The tank was full, van was clean and appeared well maintained. One of the biggest things I was thrilled about was no stale smoke smell in the van. I had rented previously From another location and the smell was horrible, I actually stopped and bought air fresheners.
stacy B.The gentleman who helped us was incitful and very nice.
Theodore G.In returning the truck, the retuning person had terrible customer service skills.
burma S.Schedule a drop off in Hinkley Ohio 2 months ahead online. When we dropped off we found the location closed on a Saturday. Online U-Haul did not inform us that this location was closed on Saturday's. Found another location willing to accept the drop off even though they did not normally take pull behind trailer. This new location was so helpful and understanding. Thumbs down to online communication. Thumbs up to the Strongsville drop off.
Ben B.Truck ran and performed great.
gary F.Had a noon reservation for mobile check in. Arrived and van was parked way back on lot. (Not even visible until I drove way back on property). Key was not available. Had to go to office and note in door stated they were out to lunch. I called a provided phone number at 12:01 and he said they would be back in two minutes. Didn't arrive back until 1223. Very poor service!!!!
scott M.Very friendly with fast and efficient service!
Dolores C.Very smooth
Dale S.Be great if cargo van had coat rack capability. Otherwise it was a great vehicle for our needs . Fair rental cost was a plus as well.
TOM S.Install a larger sign so it is more obvious where the office is located.
paula T.Zero
Dale S.Exceptional service. Van was very well maintained, cleaned, fueled up and ready to go in the lot. Employees were fast and friendly. Called to check availability and then the entire rental process was done on-site in minutes after I arrived. Highly recommended
ROBERT H.What the representive quoted and what i was charge was not accurate. I feel I was cheated out of roughly 24 $. You can stick the original contract and change the terms at drop off. I have filed a claim.
KEEON G.Excellent Rental. New van.
owen J.Helpful and friendly staff. Easy in and out
Kelly S.The van can did have a funky odor.
Peg C.Very professional, friendly, and quick at getting contract completed.
BARRY D.Great experience.
James S.Employee was extremely helpful and nice. I would absolutely recommend this place.
Sean W.This location is perfect for my needs. Will return.
Francisco A.Agent on site was great!
Robin L.Online chat wasn't good, talking with several people with long delays between responses. Using phone to reserve or pick up is misleading in many ways, and took much longer than just going inside to initiate transaction.
Brian K.The attendant was extremely helpful. Have the trucks parked near the entrance so the location is more noticeable.
Mary Pat P.The man who checked us out at this location was rude and failed to explain anything to us. We were told we had unlimited miles and that was not the case when we turned the U-Haul back in. We were very disappointed in this experience and will never rent a U-Haul again, we will be taking our business else where.
Tyler R.The gentleman who helped me was very friendly and quick. It was great!
Julia R.I rented a van to move furniture. There was hay in the back of the van and it smelled like a farm. Additionally, I booked two furniture dolly's with my online reservation. The person who took care of my reservation in person, did not know what a furniture dolly was. When I described it, I was informed they only had one. When I returned the van. I asked he make sure the furniture dolly was not included. He assured me this was already taken off the bill. When asking for the receipt, I was told that management does not do paper receipts, and I will be getting an electronic receipt by email. I received the electronic receipt and it showed a charge for 2 furniture dollies. I reached out to the store multiple times over the past week to have this charge removed, and they never responded. I strongly suggest renting elsewhere.
Greg N.Everything was fine
dan O.