Évaluations des clients Westwood Mini Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Westwood Mini Storage
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
scott M. le
Had a noon reservation for mobile check in. Arrived and van was parked way back on lot. (Not even visible until I drove way back on property). Key was not available. Had to go to office and note in door stated they were out to lunch. I called a provided phone number at 12:01 and he said they would be back in two minutes. Didn’t arrive back until 1223. Very poor service!!!!
Dolores C. le
Very friendly with fast and efficient service!
Dale S. le
Very smooth
TOM S. le
Be great if cargo van had coat rack capability. Otherwise it was a great vehicle for our needs . Fair rental cost was a plus as well.
paula T. le
Install a larger sign so it is more obvious where the office is located.
Dale S. le
Zero
ROBERT H. le
Exceptional service. Van was very well maintained, cleaned, fueled up and ready to go in the lot. Employees were fast and friendly. Called to check availability and then the entire rental process was done on-site in minutes after I arrived. Highly recommended
KEEON G. le
What the representive quoted and what i was charge was not accurate. I feel I was cheated out of roughly $24. You can stick the original contract and change the terms at drop off. I have filed a claim.
owen J. le
Excellent Rental. New van.
Kelly S. le
Helpful and friendly staff. Easy in and out
Peg C. le
The van can did have a funky odor.
BARRY D. le
Very professional, friendly, and quick at getting contract completed.
James S. le
Great experience.
Sean W. le
Employee was extremely helpful and nice. I would absolutely recommend this place.
Francisco A. le
This location is perfect for my needs. Will return.
Robin L. le
Agent on site was great!
Brian K. le
Online chat wasn't good, talking with several people with long delays between responses. Using phone to reserve or pick up is misleading in many ways, and took much longer than just going inside to initiate transaction.
Mary Pat P. le
The attendant was extremely helpful. Have the trucks parked near the entrance so the location is more noticeable.
Tyler R. le
The man who checked us out at this location was rude and failed to explain anything to us. We were told we had unlimited miles and that was not the case when we turned the U-Haul back in. We were very disappointed in this experience and will never rent a U-Haul again, we will be taking our business else where.
Julia R. le
The gentleman who helped me was very friendly and quick. It was great!
Greg N. le
I rented a van to move furniture. There was hay in the back of the van and it smelled like a farm. Additionally, I booked two furniture dolly's with my online reservation. The person who took care of my reservation in person, did not know what a furniture dolly was. When I described it, I was informed they only had one. When I returned the van. I asked he make sure the furniture dolly was not included. He assured me this was already taken off the bill. When asking for the receipt, I was told that management does not do paper receipts, and I will be getting an electronic receipt by email. I received the electronic receipt and it showed a charge for 2 furniture dollies. I reached out to the store multiple times over the past week to have this charge removed, and they never responded. I strongly suggest renting elsewhere.
dan O. le
Everything was fine
Chad M. le
Wonderful experience!
John R. le
More upset with Uhaul corporate for hanging my rental at the last minute from a place that was a 10 minute round trip to one that was well over an hour. That's an hour picking up and an hour returning. I'll just switch to Penske
Daniel D. le
Nothing to improve. My experience was excellent.
Morgan W. le
Doesnt give deposit back if its in cash
Jenna R. le
Very quick, friendly, and overall positive experience.
Debbie N. le
Just spruce up the office a bit.
HEATHER J. le
Uhaul, lower prices or give discount for short trips.
marsha K. le
Nothing needed. Exceptional service.
jen S. le
Great service - great van - great experience. Would definitely come here again!
john Z. le
I cant think of any improvements because the attendant was out to check the vehicle and check the truck out and was very courteous and likeable.
James H. le
Inside the truck was a little dusty but other than that, great experience. Thanks
Greg B. le
It was awesome
David D. le
The experience was great
Abby B. le
The light back the back of the truck of didn’t work. My pick up location and time were changed from what I asked for. The moving pads I ordered were not given to me or straps in the truck.
Joel K. le
This is not the fault of the pick up location, but U-haul reservations. I changed my pick up date from 8-10 to 8-9 and asked for identical 10’ truck. When I picked it up, the reservation was for a 15’ truck and that was all that was available. Caused confusion at pick up. Staff at pick up location was very professional and helpful.
Charles R. le
Check equipment for safety gear.
David F. le
There needs to be more parking for dropping off ththe trucks. I had to park in driveway as the gate was locked.
Kathleen M. le
Our UHaul Experience was great. Staff at this location are helpful, pleasant, and professional.
VANCE W. le
Offer discounts for future rentals and offer referral discounts and rebates. Or just make it cheaper in general
craig C. le
everything was done well
Dave S. le
The cargo van was the perfect size for my needs, was in great shape, and very easy to drive.
Molly K. le
No complaints. The young man in the office was polite and helpful.
Herb P. le
Very pleased
Robert R. le
.
ROBERT R. le
Josh was great.
cathy B. le
Convenient Panel Van rental
kyle C. le
Everything was really good and convenient. The rental equipment was good (10' box truck) and so was checking in and out. Roll slow, don't mash the gas and it will actually last.
Ed M. le
Everything was perfect.