Customer Reviews for White House Garage
(U-Haul Neighborhood Dealer)

Évaluation :

5

Continue your good work!

Évaluation :

5

Great service!

Évaluation :

3

This review pertains to the reservation process - not the physical location. It all started a few weeks back when my mom went back and forth to the Madison, TN location to buy $1000+ of shipping supplies (boxes, bubble wrap, tape, packing paper, frame protectors, etc.). Because of all the money she spent, the manager offered a verbal employee discount for the moving truck. Fast forward to a week ago, when I made the reservation for the truck by phone. Based on the size of my house (I was only asked about square footage, not about attic/basement, specific furniture, etc.), a 20' truck was recommended. Then I was called last minute and told the pickup location had switched to White House, TN. When I arrived there, I called the Madison location 10x about the discount, but no one answered. I was forced to drive down there only to be told that nothing could be done since the reservation wasn't in the manager's name. The best they could do was give me $10 of moving blankets. I then drove back to White House to get the truck. Meanwhile, the movers I hired to load it were waiting for me on the clock at my house. When they were three quarters of the way done, they told me my truck was too small. Either I could go back and get a 26' truck or a 6 x 12 trailer, both of which they thought would be sufficient, but neither of which they could help with because they had another job to get to. So, I had to wait until they filled up the 20' truck, after which I wasted gas driving it 30 mins to Madison to hitch a trailer and 30 mins back to my house. Everything about that place was poorly run, but I'll save that story. At this point, I was denied anything for my troubles and was stuck paying more money for two rentals and two insurance policies when it would have been cheaper to have rented a 26' in the first place. Finding a moving company in Nashville for the small task of loading a trailer on a weekend last minute was impossible. So, with a bad back and no bed or fresh clothes (these were packed), I had to stay an extra night and load the trailer by myself the next day and drive it to TX the day after. Coordinating the unloading process with my mover in TX was a feat because he had other jobs in place that I had to work around. Of course, the kicker is that the trailer was also too small to fit the remainder of my stuff, which means I have to make a SECOND trip to Nashville and drive another truck back to TX. Throughout this entire ordeal, I was never told that a one-way move came with a free one-month storage unit rental at a until AFTER I already reserved a space at a different location. Naturally, I canceled the other unit I had bought, and went with U-Haul's free offer. Fast forward to my arrival at the Harry Hines U-haul 4pm on Sunday. The office was closed, and I had 3 movers there to help me unload 4 bedrooms' worth of furniture. There were no dollies anywhere, I had been on the road since 3am, it was over 100 degrees, and no one notified me that the units had no AC. Now I'm worried that my antiques will warp, crack, rot, etc. On top of that, the unit was way too small once again, so I had to book another unit up the road. Every time I've called U-haul to see how they can make good on this, they try and send me up the chain. Never again will I use U-haul.

Évaluation :

5

They were closed, it was on a Sunday. I used the 24 hour drop off process.

Évaluation :

5

Great job by all. We'll done

Évaluation :

5

Ryan was amazing! Friendly, kind, and SUPER helpful!!! We will definitely come back again and could not recommend them highly enough!

Évaluation :

4

Ensure the comfort conveniences (cup holders) are in good working order for the long drives.

Évaluation :

5

This shop is busy with their own work yet took the time to have truck warmed up, bring around to the front. UHAUL should provide better support to their franchise locations.

Évaluation :

5

So happy they had what I needed! Got me on my way quickly and professionally!

Évaluation :

1

I will NEVER recommend U Haul. You all charged me $300 for 12 hours of use

Évaluation :

3

The website and app didn't work. I spent at least 1 hour trying to rent the vehicle. Another hour ans and a half trying to pick up the vehicle through the app, website and on the phone to pick up the vehicle. And then returning the vehicle didn't work online either so I had to call once again to turn in the vehicle. Don't say it's scan and go if it's not. Also much work needs to be done on the website and app so they will find the orders that have been placed. Overall a bad experience with UHaul. I will try another truck rental next time. The location I picked the truck up and returned it to was not open so I had no contact with them. I do not place the poor experience on them.

Évaluation :

5

Would have like to get the size truck ordered. To much room.

Évaluation :

3

Was told by Columbia location where I had to go for large boxes that would buy back any unused boxes. But White House location would not buy back unused TV box because they do not carry boxes. How am I supposed to know that? No consistency in UHaul dealers and what as t is available. No dolly's available here either. Employee friendliness better but still u helpful when not given items needed by customers.

Évaluation :

1

My rental was botched from the beginning. Somehow... each truck had its catalytic converter stolen from it (hard to believe), which prevented me from picking up my original truck. I then had to drive an hour to get the only apparent available truck in middle Tennessee - it just so happened to be the worst truck possible. The employee at the Melbourne, Florida location even told me that when I brought it to them. Negligence of service and lack of focus caused the Melbourne location to then charge me for an extra day after dropping it off. I was also charged for an appliance dolly that was never provided or put in the truck. They were out of pretty much all the equipment I needed for my trip (this is even after I reserved it and checked in). I mean... there's even more to this terrible service story, but that's all I care to type regardingthat part. For the amount of money one has to pay for this service, I can't believe everything went wrong that did. It was absurd. Try giving a damn about your customers.

Évaluation :

5

The man was very personable and helped me get on the road. It was done in about 10 minutes. Merci

Évaluation :

5

Love being able to drop off anytime...very helpful!!!

Évaluation :

5

N.D.

Évaluation :

5

Excellent

Évaluation :

4

The computers were down and we couldn't finalize the deal. I was a little uncomfortable about that.

Évaluation :

5

Blinker didn't work, had to go get gas like I didn't have enough to get done and he pulled it around and gave it to us with engine light on.

Évaluation :

3

Make the terms of returning equipment clear. The attendant of this particular location said that he would check the equipment in for me on Monday morning but when I took a closer look at the contract, there is a $20 convenience fee. I just rented a trailer in November 2020. I thought it was odd that I wouldn't check it in myself like I was instructed to do at the other location because of the time I would be returning the equipment the location would be closed. This made me look at the contract a little closer, so what sounded like to me just regular protocol now seemed like an attempt to charge me more money. Not saying that the attendant was being dishonest but it was never verbally presented to me there would be an additional charge for him checking the equipment in for me and that there was an option for me to check the equipment back in myself and there would be no additional charge. This location would not be recommended by me not because of poor service but because it's actually over an hour drive to reach from my city.