Tell your customers to stay away from this place. The clerks at the store had no idea how to manage U-Haul customers or U-Haul transactions. They were not trained. I am being charged for items I did not order and although I brought the trailer back the same day, am being charged for two days. This is an ongoing dispute that U-Haul can't seem to rectify and the owner and manager at White Oak Mart do not know what they are doing. This is causing me endless phone calls and today I'll dispute the charges on my credit card. If you don't like hassles, don't go to White Oak Mart for your U-Haul needs.joan M.
Customer Reviews for White Oak Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Gas tank was empty at pick up, blankets unfolded and thrown in, truck had broken rails inside and was dirty and had like black mold or something in it.DAKOTA J.
The clerk was primarily running a convienant store and not knowledgable of what was required to drop off the trailer. She said everything was good to go. When I got my final bill, I received an extra $20 charge for being late. I actually dropped it off at 1030 am on the morning it was due when the due return time was 3pm. The final invoice showed it wasn't entered until the following day. Completely unsatisfactory.Clyde B.
Did not receive all equipment, but paid for it. Unable to get refund.Mark W.
Le client n'a pas laissé de commentaire.justin M.
Some form of customer service would be nice for a start.Lesley R.
Le client n'a pas laissé de commentaire.Lawrence S.
Le client n'a pas laissé de commentaire.Cecil C.
Le client n'a pas laissé de commentaire.Sade S.
The representative I talked to on the phone was incredibly helpful and informative!Kyrstin C.
The only drawback is that I didn't get a receipt when I dropped off the truck which left me a little uncomfortable. It might be that UHAUL doesn't give receipts upon drop-off and only through email, though.SCOTTALAN P.
Overcharged me for the rental truck. I returned the truck the same day and was charged for an additional day in rental and insurance fees.JACKIE P.