The person that helped us was nice and very apologetic for the terrible situation that occurred. He was new to the job and it took us over an hour to get the pickup completed. That, in turn, caused us to be late on arrival and cost us hundreds of dollars in added expenses because of it. If we had been the ones at fault on a time line issue, we would have been out of luck and would have been without the rental. The same considerations should be reciprocated.
Sean R
Customer Reviews for Wholesale Copiers Of Texas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I will do business again at this location. The employees there were very welcoming, friendly, and understood my needs.
Gwendolyn MEveryone is wonderful. Professional, friendly, very helpful and greet you with a smile. They will go out of their way to help you the best they can to get your request. Good honest people.
Deletis RYou charged me for a dolly and it wasn't in there
Ranita BUpdate the system and refund if trailer wasn’t used
Jesus DI worked with Edward and he did an excellent job of explaining everything and preparing me for my trip with the tow dolly.
Randall BSaved us in a crunch, we were confirmed at another location that did not end up having our equipment ready for pick up after hours. This was the only location that was available to accommodate our Sunday night request. Much appreciated!
Katelyn CI never got my refund . And now ur trying to change me more
Breanna TIt was a small challenge because of phone reception; however, overall the process was smooth and instructions provided were easy to follow
Pamela DGot charged extra for I don’t know why had tank where it was an I was under my mikes
Sherricka BEverything is awesome!
Anthony RNothing.
Anthony RThis is not a fancy location, but the staff was efficient and nice and the truck was clean. That's all I needed.
Amy AVery sweet and cozy people. They maintain a very nice business.
Tamara SOnly one small thing maybe you could put the work hours on the phone when we call in to rent. Otherwise everything is awesome. Thanks
renee rNo complaints, very friendly and easy drop off.
Carolyn PThey were 30 minutes from the location I requested and located in a remote area. They did not have the 2 dollies I ordered. They sent us to another location they said had dollies and when we arrived the 2nd location had no dollies. We ended up having to go to Home Depot and purchase 2 dollies for a total of $250. UHaul cost us money and I will go to any lengths to avoid having to use UHaul again. I have had repeated bad experiences in the last couple years. UHaul has really gone down hill. I wish there was another company I could use in the future.
Ross SInteresting site - Mixed residence and business on a few acres of land with a gravel driveway. We went during the day but would probably be creepy going alone at night.
Monike GY'all are doing a wonderful job. Very professional, friendly, with a smile. Will highly recommend recommend to friends and family. We will definitely use them again to any uhaul.
renee rThe staff is very courteous and helpful.
CESAR O1. It's located on a farm with animals roaming the yard. 2. The owner said the 20' truck was in service and could offer a 15' and 5x8 trailer. I declined. Suddenly it's available. The service light was still on. 3. Couldn't do a walk around due to the animals, so it had to be delayed until I reached my apartment. It revealed a dirty back area, a dent on the side fender, and a small hole on the passenger corner of the mother's storage area. The truck had an odor of dung. The blankets provided was dirty and smelly. They couldn't give me the military discount for whatever reason. Random inspections and ensuring the equipment is updated is required.
FREDERICK CThanks for great customer service.
ABERY Wi do myself take off hood and drop off not service help me.
WILLIAM COn the car hauler trailer for the 4door cars I couldn't open my door the wheel fender wouldn't let me, maybe lower the wheel fender on trailer for smaller cars
renee rNothing. This place should not be able to rent. It is very far from commercial business. The facility is not kept clean or inviting. It is not signed well and is difficult to get to. The location also is not paved and does not include a parking lot.
Michael PNone to Offer
WARREN SThe staff here was courteous and professional. I highly recommend them without reservation!
Clifford CLighting would help.
RICKY MGreat spot! Nice folks.
randy mTruck had no running or dash lights. Had to get a hotel because of. The truck and car hauler should have been retired years ago. Trailer had a broken lifter, so had to unload with trailer in the way. Drop off barely spoke English and couldn't provide a receipt. Been using uhaul for 30 years and this was worst experience. DEMAND a refund. Contact for details. 512 994-7239
Shauna SFast and friendly!!!
gamaro eI dropped off a truck and auto transporter at this location on about 5 days ago. Even though it was a little drive off the main highway, the personnel are totally awesome! I had tried ordering 2 taxi cabs to take me to the Austin airport and they both cancelled on me. However, a kind soul named Edward offered to give me a ride to the airport just as I lost hope. Even though I subsequently got a ride from an Uber driver, Edward offered to wait on me to ensure I was good to go. These days, it's really hard to find such thoughtful kindness and for that experience, I'm am truly grateful to these guys. A+++++++++++++++
Olatokunbo OThe only problem was location. I asked to drop off in Lockhart. This location was way out in the country 25 miles away.
Alton JKeep on doin what you're doin... I'm grateful for your hospitality and professionalism.
amanda dFriendly and accommodated my request for earlier pick up.
Lois KAll was good
Patrick CShe was very friendly and sweet we were in and out in no time great customer service will definitely be going back.
JOSE GOutstanding service! Very clean truck! We were running s little late to pick up the truck and the lady in the office was still willing to help me to make sure I was able to get the truck I needed. Thank you!!
PATRICK STruck hadn't been used in quite awhile. Was parked in tall grass, passenger side door/key was broken, wipers needed replacement.
Debbie BExcellent service. Polite and kind in every way. On time, no delays. Reasonably priced with insurance we could afford. Pretty far out, but that was a plus-less traffic. We were blessed to find them. thanks!!!! Ms. Gloria L. Dameki-Nyeri
GLORIA DAwesome People and always have a truck ready to go.
JOEY MGreat Sevier on both ends, great franchise locations
COREY MNot send your customers down a ill maintained gravel road down a long country road near a formula one race track.
Nancy AIt was nice to have a uhaul dealer out in the country. We saved a lot of time and miles by not driving all the way into town.
CHRIS BIt's was hard to find, the store owner wasn't at location or and was unable to contact. Left 3 messages. The first trailer hitch was damaged and 2nd hitch was dirty and had 2 bee hives in it.
ELIZABETH CThere was no one there, other customers had been trying to contact for hrs. Location is very rough, I will never drive my Motorhome there again.
jose sVery nice and was helpful. My only complaint is that I was told I would be reimbursed for the second day after returning since I only needed the truck for today only
KIM CLocation hard to find and in remote area.
ROBERT H1/4 tank fuel credit was not accurate since truck was issued to customer withj trip computer message flashing "low fuel - 50 miles to empty". Try fixing exhaust manifold leak or muffler leak: I expected much road noise, not an exhaust leak louder than a large riding mower at full throttle. Truck should have had a dash sticker warning of need for ear protection plugs/headphones. Exhaust leak noise was louder than a jet taking off right overhead. Maintenance message "oil change required " was default instrument message entire trip.
scott r