dont think there should be such an exaggerated charge for not returning the rental to the same place it was rented from as opposed to dropping it off 50 miles up the the road at another uhaul rental depot.would not recommend that to others.
Jeff D
Customer Reviews for Whynots Services Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The gas mileage on the vehicle was horrible but the location was great.
Ben CNothing to suggest, service was very good, friendly, accommodating.
jane sThe employee was extremely knowledgeable and knew exactly what he was doing. Very pleased
norbret pOpen more often.
Arthur GPut the price back down there's no need for it to be that high This world runs on way too much greed And all your companies are the same greed
Neil BThis was an alternate pick up location, it was supposed to be picked up in Moncton, where move was originating, Got called 2 days before booked pick up date telling me there we no trucks available in Moncton, and requesting that I pick up truck early in Shediac. As we were not ready to leave NS 2 days early, I requested to pick up closer to where we live. Location difficult to find, their phone number did not work and my cell service was poor, took a long time to get key and follow the instructions. Dolly and furniture blankets that I rented were not in truck We were there at least an hour. Poured rain the day of move and found out the truck leaked. Everything was wet!
Angela SNot charge an arm and leg to go 52km. Almost 300 which is highway robbery.
James WNot much can be improved on my most recent experience. The trailer was clean and in good condition. It was easy to attach to my vehicle. The lady at this location was lovely. She was friendly, quick and efficient, both at check out and return. She checked the trailer condition with me and explained how everything worked.
Andrew PHopefully there aren't anymore. I'd tell them to run far far away from Whynots for sure!!
Amy PPersonnel are not responsive. The planning process there is terrible. I booked 15' truck and vehicle auto transport two weeks in advance, but when I come to pick it up they gave 26' truck. They didn't notify me about change. I planned my relocation properly, and u-haul has prepared unpleasant surprise when I came for the truck. The personnel didn't even try to solve the problem.
Roman TThe staff at Whynots Service Ltd was very friendly and helpful! Great experience.
James BFriendly, helpful staff. Good price.
PortJoliGeneralS RNo suggestions
Bob PThe entire parking lot was plowed free of snow except this one vehicle. There was 15 feet of snow a foot deep that was blocking it in while other vans were completely clear. I had no alternative but to take this vehicle as it was an after hours pick up.
Georg JLock box was hard to find and there was not clear parking to leave a car.
Brandon Rlet the location do the paper work not on the 888 number who have no idea how far someone has to travel to pick up rental .Then soak you for mileage just to get your rental ! the lady at this location was very helpful nice to deal with a local
tommie vSheila was exceptional, friendly and helpful.
Christopher BOverall experience was good but ... we rented a u haul trailer ... And without a jack on the trailer or one provided , was very difficult to lift the trailer to put on and off the hitch . Recommend for a jack to be provided and also that the hitch be elivated off the ground on a stand or block . .. This is certainly a safety issue , back injuries are not fun ! Thanks, hope this is helpful !
Diana KExcellent location. Easy and quick. Always great service by Sheila. 10 out of 10!
Glenn KGreat people to deal with.!
Arthur MGreat service. No problems at all .
Holly GEverything was fine from my perspective.
Kirk GService was excellent and very accommodating!
Jack FIt would have been appreciated if the additional equipment was allready inside the truck and ready to go. When asked to select a time to pick up the truck (the day prior to the move) I was unaware that this affected the return time for the next day, end result was an additional $55 charge.
alan cNo issues with my rental. Everything went well.
Terry SFriendly and professional.
Glen BQuick and easy!
William LFriendly knowledgeable helpful service
Peter RThey were very helpful and accomodating.
Wendy CThe ppl i dealt with were the best ppl and went beyond for me
JOHN OI appreciated that this pick up location was a Gas/Service station, making refueling a snap. Mine was a weekend, on-line pickup so I didn't actually interact with anyone I could comment on from a service perspective, but the on-line process, although lengthy, was simple.
Sarah CEvery thing was perfect. Great represesative for U- Haul
Derhyk WI attended the location and made the reservation with a real person that was very helpful. They did not have the size of veh I needed but I got a larger one at the same price. They were not open on the Week-end but I was allowed to get the truck earlier which was a help for me so all went well.
Grant WThe only bright spot in the entire experence
Brenda HThe price advertised was $29, I used the truck for a few hours - and ended up paying $138 plus $25 in gas.. I only used quarter of a tank of gas, so I didn't put many kilometers on at all! I did not receive a deposit back. I was very surprised that the bill was over $100 what I expected.
Robert MThey had no one on site that could do the "paperwork " for the haul. Had to wait for the person to be called back to the service counter. They were not on site. Unnecessary wait , other then that friendly service.
Randall HGreat service, thanks!
Alicia GShelia was fantastic to work with. Very accommodating.
J. LThe truck box still had debris in it especially the attic area.
Joe HEvery person I spoke to gave me a different cost. The phone sales person quoted me one price which was not what was in the system when I went to pay for the rental. In addition to the price per day being different than I saw online she inputted 3 days into the system instead of the one day. When I met with the staff during pick up we identified that I actually only needed to rent for one day but the system wouldn't allow her to go down to one day, she was able to reduce the rental to two days as I originally requested. Very confusing and frustrating. The staff at the pick up location were excellent to deal with, the service rep did her best to rectify the errors made but the phone sales rep.
SANDRA GThey are Very Helpful and I would highly recommend this location!!
CINDY D