Évaluations des clients Wilkes Barre City Self Storage LLC

Inform customer in a more obvious way that the site for pickup has changed. I made the reservation at a different site and showed up to pick up and found out Uhaul had changed the pickup site on me. I had received a confirmation text but it was not very obvious that the site had been changed on me. The text should start out with an alert stating the change, not buried deep in the confirmation.

The gentleman was very professional,nice and welcoming. I didn't feel like I was bothering him.

Keep doing what you doing great service Love the professionalism and knowledge I received. Thanks again

Jim was polite and professional.

Keep up the good work

All good good service, very fair price

Customer service was great

Very unprofessional and not helpful at all. Also I was charged an additional $80+ on top of the $50 authorization charge. The actual cost was $33. Extremely inconvenient and further complicates my situation. Always an issue with uhaul services. Never again will I settle for uhaul.

I am being charged a cleaning fee when the vehicle was clean!!

Everything went smoothly. The unit was clean, and service was perfect. I have no complaints.

The truck was maintained but not clean.

Great location, very informative on storage and truck rental. Easy return on my iPhone. Would recommend this location

Service was terrible. Sign said the place was open when we returned the UHaul around 6 pm so we went to the office to check out in person. Guy in the office took the key and slammed the door in our faces and didn't check us out, and then we couldn't check out using the mobile app without the key so we had to call and speak to a UHaul rep to take care of it over the phone. After a long day of moving, it was really frustrating. The rep on the phone was really nice and I've always had good experiences with U-Haul in the past, but I'd never recommend this particular location.

Thanks. I received a confirmation call for my unit before my scheduled move-in date. Unfortunately, the $6.95 charge is difficult to remove after not receiving an email for a survey to refund card.

A way to secure a hand truck from moving around. A hold on to while exiting down handle in the rear,on each side. A lighted ignition key hole.

This place cheapest, I like that.!

Is very good company

All went well with pick-up. Thank you!

Dont make a customer pick up a truck at a particular location without the customer agreeing to the new location or dont allow someone to make a reservation at one location and get assigned another by a text message and when the customer calls - dont be rude and say theres nothing you can do about it you have to pick it up at the new assigned location

I really can't think of anything. It couldn't have gone any better.

The gentleman wasn’t very friendly and felt like I was bothering him. The truck had a pretty strong unpleasant smell in the cab. The back of the truck was ok. Had some dirt and a left over drum stick from what I can guess was the previous user. All in all, it did serve the purpose I needed it for though. Perhaps since the tornado in this area a few months ago it’s impacting things. That was the site I usually rented from and had a bit better experiences.

Everything went smooth. Jim was great. The only thing I'd suggest for all U-haul facilities would be to have more cargo vans accessible. I couldn't find one available anywhere in my area.

Employees were Knowledgeable and Courteous.. Explained rental agreement.. Professional Service..

Nothing, people at the center were great, even waited for me at end of day.

Just Perfect!

Have a 'real' emergency number posted somewhere on the property. I needed to speak with someone and the number printed on the key tag had me on hold for 15 minutes and 47 seconds before I finally hung up.

Arthur Keil and his staff were very helpful and understanding in my concerns. They agreed with all of my concerns and asked that I please list these concerns in the review. I recommend this location.

Please clean the inside of the windshield. It was very foggy from normal air blowing up the windshield. very difficult to see out when driving into the sun

When I reserved the truck I choose Hazleton PA and was told I needed to go to Wilkes-Barre PA. The women gave me an extra day and miles but I was still charged for the insurance. So I paid an extra $67.00 for UHaul mixed up. Gentleman at this location was very nice.

Everything, both the sales clerk and the owner where very dry and not pleasant! Their prices where outrageous I spent $17.50 on 6 boxes... that’s crazy because the regular uhaul prices is like $8 cheaper. Never again, and I recommend no one stop at this joint!!!

Windshield wiper driver side fell off due to missing clip. Not noticeable on visual inspection. Drove over 140 miles in heavy rain

Made drop off easy. Pleasent

A bit hard to find - located behind a different building that listed the address on the building.

van was held till I got their. Had to move drop off time with out a problem due to the amount of moving and drop off. associate was very personable. would definately rent a again

Employee should be more friendly, with a mad face all time I was there. Whe I mentioned about use my Uhaul application he just ignored me and modified my reservation, he was supposed to instruct me how to use it. He’s not customers service oriented

A last minute rental. Was warned ahead of time that the van was not cleaned yet but I needed it right then so I understood.

The staff could be more friendly and welcoming. Other than that everything was great

Had to call to get someone to open the office. Felt like I was bothering them. Unknown at pick-up, the 12V outlets on the dash did not work so had to stop a couple of times to charge my phone/GPS. When told about them not working, only response was "I'll make a note." Better locations in the area.

Learn to be honest and more organized... Like learning the times each spot open instead of y'all having me waiting a hour outside till a place open... NEVER AGAIN NEVER AGAIN.... I WILL NOT RECOMMEND YALL TO NOBODY...

First off uhaul lies about the feet of there trucks, 10 ft, by 15 ft ,20 ft, is all from the top of the attic and back not from the bottom of the attic back you're losing 3 ft so that's misrepresentation. And there should be help when one purchases a dolly and is told they can't help the customer put there car on it. I was so upset and disappointed as well with the side view mirrors that r really hard to adjust, needs wd-40. The truck was rented in wilkesbarre p.a. Kim

When I arrived, I requested that we change the return location for my one way rental. The individual assisting me made sure that the adjustment was properly made.

The location was difficult to find and the access was not easy. The employeee did his job but wasn’t very engaging.

I had reserved an appliance dolly. They did not have one for me and I had to drive all the way to another location the next day to get it. We were almost done completing the paperwork (literally, 60 seconds) and he took a call. Rather than put it on hold or say, “I’m sorry but I have to take this.” He spent 10 minutes taking a reservation before he handed us he key and walked us out to the truck. My brother thought left his phone in the truck. We called to ask him to check for us. He called back 10 minutes later to say he checked he whole truck but didn’t see anything. my brother went to the lot (it was already closed) and saw his phone on the dashboard. However it was the day before Easter Sunday and he has had to wait all weekend after I’ve left multiple messages.

The truck I used was inspected recently, yet the brakes were bad and it made noise the whole time. Thought it was going to break down on me!

Easy process, Everything was explained in detail. The whole process was easier than I expected.

The person that was working that day was very very rude from the time walked in the door to the time I left. His attitude and customer service sucks dramatically. Because of him I will never use this particular location uhals or storage. He tried to argue with me about giving me something showing proof of nu refund and made faces then called someone and started laughing saying yea that's what I told her then gave me proof. Before making that call he told me there was no proof I just have to wait and see when ever the money go back on my card. His attitude is extremely nasty. When my male cousins came inside the establishment that's the only time he acted like he had sense.

When I reserved a rental truck I was quoted a price at 89¢ a mile and when I went to pick up the truck the person working at the store said he had no idea of that price and said it's $1.39 a mile and was rude to me and my wife. Never again will I reserve a truck from them! I don't appreciate being lied to and someone being so rude!

Great people great help!!

It has nothing with the service I received at either location. I was going to use the tow along to transport items, however after driving with the tow along on my vehicle I realized that the items I would be transporting would be severely damaged. I had the tow along for a period of a few hours (the time to drive it from Wilkes-Barre to my shop in Lansford and return it to Hazleton. I was offered 35.00 off the rental of a 10ft truck. I had hoped that what was paid for the tow along to be applied to the rental of the replacement truck.

all good--thanks!

Lower Mileage rates.

Staff was friendly and gave clear instructions.

Trailer was a little weathered with some dents which is fine. Just make sure there's no garbage in it. It also smelled very musty! One employee is not nearly enough for how much was going on when I showed up. He treated me very well, but was clearly overworked.

Just stick to the terms of the contract; there was no truck available as agreed. NEVER again with U-Haul

Art is an extremely nice and helpful man who went above and beyond!

Additional charges and the fact that you must purchase their lock should be provided on the web site.