The staff was beyond excellent but the truck itself was quite beat up. I took many videos & photos just to protect myself from damage charges. Also, the check engine light was on, I did notify the staff prior to driving off and was told it should be fine (which it was) but I was a bit concerned that something might happen to delay me and I was in a bit of a time constraint.HEIDI G.
Customer Reviews for Wilkes Print & Ship Business Depot
(U-Haul Neighborhood Dealer)
Pour nous contacter
Wilkesboro, NC 28697
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 1h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.THERESA S.
Absolutely quick and easy process. This location is fantastic.Randy C.
Le client n'a pas laissé de commentaire.THERESA S.
Nothing I can think ofkim J.
Staff was fast friendly and efficientREED E.
Le client n'a pas laissé de commentaire.Raymond R.
According to my reservation (25683426) I was to drop off the truck in Boone. This was very inconvenient. Not to mention I left the truck with an extra half a tank of gas and then got charged $40 because I was over on my allotted mileage!!!Heather T.
Le client n'a pas laissé de commentaire.Daniel H.
Le client n'a pas laissé de commentaire.MIKE H.
Le client n'a pas laissé de commentaire.Todd D.
Le client n'a pas laissé de commentaire.Randy W.
Le client n'a pas laissé de commentaire.Sidney S.
Le client n'a pas laissé de commentaire.Timothy O.
Le client n'a pas laissé de commentaire.NORITA D.
Service was outstanding. Reservation was made online at another location that was out of business. They helped find the equipment without a response from Uhaul.Jonathan B.
Your online reservation system is TERRIBLE. It allowed me to make a reservation and I even got a reservation number for another location but there wasn't actually a truck at that location! If I had not paid attention to the notes where it said there was no availability and if I hadn't called myself to check I would have showed up and had no truck. We only had a limited time, if i hadnt called a local dealer and asked I would have never gotten this truck. It was available for the time that I needed it to be so why didn't that show up In your system. I almost was forced to drive 60 miles out of my way to get a truck because even your customer service person on the phone after searching for almost 30 minutes couldn't even see that this truck was going to be available. For as many years as u-haul has been doing this and as many times as I have used you everything is pretty seamless except for online reservation. There's no excuse for it being so bad even when it's busy. Also You should be more particular about who you allow to have u-haul trucks to rent I had one person you had 1 truck but you could never call the place directly and he never took any information You would call a number and nobody would answer and he would call back from another number and he wouldn't give any direct information he didn't take any of my information he didn't give me a reservation number it was all very sketchy.Angela T.
Le client n'a pas laissé de commentaire.Thomas S.
Le client n'a pas laissé de commentaire.KEVIN A.
We were told to bring it back to Mieneke in wilks but they are (take them off your list) no longer doing it. The people at Wilkes print were very kind and helpful. Great experience!Maryann B.
Le client n'a pas laissé de commentaire.Barry P.
Le client n'a pas laissé de commentaire.Mickey L.
I have used this site before with no problems, people were some what friendly. Lack of instruction on what my rental truck was. The rental truck it's self was absolutely disgusting. There was a tear in drivers seat. The back smelt like a stock yard. It had been sprayed out but the smell was over powering of manure and there were small bugs that had to be killed before I put my stuff in it. Was told that the last renter was a land scraper by staff member. The cab had empty Gatorade bottles under the seat and spilt dry coffee on dash and cup holders. Windshield looked to have something splattered on the inside. The whole cabin wreaked of cigarettes and there was a nicotine residue film over everything. Cigarette ashes through out cabin. Truck idled incorrectly but drove fine. Very loud sound of air rushing through driver side door post. Did not really seal appropriately. This truck needs to be taken off of lot and cleaned appropriately for next renter. I returned truck the same I received it. Except I did remove empty Gatorade bottles because off possible bottles rolling up under brake pedal and killed insects. Hope this will help for this not to happen to the next renter. In the future I will look to a different rental place and advise friends and colleagues to rent from other Uhaul rental sites and not Wilkes Print & Ship Business Depot. Sad the staff didn't really care to represent their company better.DAVID C.
Le client n'a pas laissé de commentaire.Jeffrey B.
Have an idea of how drop offs and pickups work for uhaul, making sure the clients paperwork is correct before leaving and ensuring everything is in orderBrooklyn E.
They did not calculate my mileage correctly and I got charged an additional $121!Natalie H.
Le client n'a pas laissé de commentaire.ASHTON M.
Le client n'a pas laissé de commentaire.GENA W.
Le client n'a pas laissé de commentaire.TIM P.
*only exception was fuel indicated at 7/8 full when in reality was only 3/4 full. Ben was most helpful.JEFF T.
Le client n'a pas laissé de commentaire.Tim B.
Le client n'a pas laissé de commentaire.Tracie J.
Le client n'a pas laissé de commentaire.Lawrence L.
Le client n'a pas laissé de commentaire.Stephen N.
Please put a jack on the enclosed trailers. I can only imagine how difficult this would be for slighter built people to attach to their vehicles.Chris H.
make sure the tank is actually at a 1/4 tank. i got it and the gas light was on. had 22 miles empty. No more miles than i traveled it costed me $100 in fuel because the last person didnt do what they were supposed to doJOSHUA G.
Le client n'a pas laissé de commentaire.Aaron V.
Le client n'a pas laissé de commentaire.MIKE H.
The enclosed 6x12 trailers are really heavy to lift up and off the hitch ball. bring help!!GARY B.
Le client n'a pas laissé de commentaire.Sheryl C.
Not keep my bank information and charge with no notice or permission.Emily W.
Le client n'a pas laissé de commentaire.Clark A.
There was miscommunications on the part of the Uhaul representative that called me to give me an upgrade: she never passed that upgrade in to the local people.John V.
Le client n'a pas laissé de commentaire.Pat G.
We did an after hours drop off, the process to follow received from text to verify a drop off, the instructions are very easy to follow. I have not use U-Haul for several years and I was super impressed with modern day process.Nada R.
The folks here did a really good jobwarren C.
The whole escapade was a crap show. Wasent anything with the location, just the U-Haul process in general is terrible and the apps don't work like they are suppose toSteven N.
Le client n'a pas laissé de commentaire.Julia K.
GREAT SERVICEErik L.
All the employees were friendly and knew what they were doing. Glad to do business here in the future.Randall M.
Le client n'a pas laissé de commentaire.BRUCE G.
Great experience staff made it easy and out. MerciJames C.
Le client n'a pas laissé de commentaire.William N.
The cc was down and I had to pay cash. Not sure how I will get my $100 deposit back since the drop off location only gave me a receipt...not the cashDana D.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.MARGARET E.
Le client n'a pas laissé de commentaire.PATRICIA G.
First off, this is not a bash to NC U-Haul. They were very nice and eager to help with my last minute rental. That being said, I feel the review of the trailers after a rental needs to be addressed. When I received the trailer it has 3 major problems with it that we able to be corrected for but should have been noticed by U-Haul. 1st being the trailer wire harness. You can tell it was dragged on the road during transit and a wire was completely busted. Easy fix but I had to bring it up. This should have been noticed and corrected, because if I wasn't smart enough I wouldnt have checked my trailer lights because the tech was not going to, he was ready to send me on my way. Second was the mud all over the trailer. While filling out the paperwork for the rental, I was told to make sure the trailer is generally clean, just no major mud on the trailer. Rinse it down if it has oil on it, etc. When I got the trialer it was completly covered in mud, looked like it was mud bogged, had mud clumps in the trailer brake master cylinder and tongue, mud all over the ramps, mud caked everywhere in the hinged fender for the trailer. The trailer was cleaner when I dropped it off. And the left ramp retention latch was gummed up and wouldn't spring back up to hold the ramp, you had to push it up by hand, so if someone didn't notice that ramp would become a projectile down the highway. The right side worked properly though. And lastly was how the chains were ground down from the road, along with the hooks for the break away system and brake system did not have the rubber snaps to hold them in place. They should honestly provide zip ties because the only way those hooks fit are too loop into the hole and hook back onto the chain per the U-Haul tech. These trailers need to have better inspections before and after rental. The U-Haul I dropped it off at didn't even bother to look at it either. Also more proper training needs done on it, the NC U-Haul guy didn't seem like he had any training on how a trailer was hooked up either. When he hooked up the trailer chains like I said earlier, he had them about dragging on the ground. So I adjusted them. All stuff U-Haul could have prevented with proper training and inspections. As to why I didn't deny the trailer? I bought a truck 30 minutes prior and I drove my car down from PA to NC by myself, so I had to tow the car back with my new truck back to PA. So I obviously needed a trailer badly and this was their only one and it was getting into the afternoon.ZACHARIAH M.
The actual location, where i finally dropped off the truck was great. It was, however the 5th location i was provided, by UHAUL, including the local area scheduler. The first 4 no longer accepted Uhaul. I spent 1 hour 20 minutes driving around Wilkesboro, NC to find a drop off location. I used over a 1/4 tank of fuel, that Im responsible for. I would like SOMEONE to call 434-439-8939 and explainGREGORYSCOTT S.
Le client n'a pas laissé de commentaire.CAROL T.
Le client n'a pas laissé de commentaire.David B.
Great experience!JANEL L.
Nothing, all went very smooth, thanksWILLIAM N.
Le client n'a pas laissé de commentaire.LANCE M.
Le client n'a pas laissé de commentaire.JERRY J.
Check in was very confusing.Sherry C.
Le client n'a pas laissé de commentaire.ERIK L.
They are always nice and courteous. The truck fit our need perfectly. When we have another need, they will be called. Wilkes Print and ship is a great resource for us!WILLARD S.
Le client n'a pas laissé de commentaire.JEFFREY C.
Even though I completed the online registration and check in process I still had to provide my ID and CC at the rental center. Why?BRUCE G.
Good people and very friendly will rent from again!JOHN H.
Le client n'a pas laissé de commentaire.BRANDY N.
great communication !!BRANDON H.
Le client n'a pas laissé de commentaire.JULIO G.
Everyone was friendly and helpful. They made the rental quick and easy.MARGARET S.
Le client n'a pas laissé de commentaire.Bruce G.
Thank you for the great service!GIA G.
Thank you, it was great!GIA G.
Le client n'a pas laissé de commentaire.TRACEY H.
This location was much better than the original location at meineke. I got to that location at 12:30 and the were completely incompetent. They couldn't process the order. Even though the trailer was there. The couldn't issue it to me, no one there knew how to operate the computer. After an hour called uhaul and they transferred my order to a neighboring location that helped me. Order 24259868. I was delayed a entire hour and 30 minutes behind schedule. Then the trailer I got had faulty wiring. Once I got my load on the trailer it was dark and there were no lights on the trailer. Very unsafe. They worked when we checked, but the harness had been spliced together with tape that got wet and shorted out.Christopher M.
The location is perfect. Nothing at all wrong with them but the app needs help. It would not let me upload my photo upon drop off. I rented a truck a year ago and it worked but now it doesn't. I tried it from 2 different phones with no luck.Daran H.
The owners were very nice and helpful. They were moving too this weekend and we had both ordered trucks, but only one truck came in. They made sure that I had my truck, and not all people would've done that. So I appreciated that very much! Merci.GIA G.
Le client n'a pas laissé de commentaire.JAMIE H.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.CHRISTINE A.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.Gayle W.
Nice People, well organized, great service.PATRICK D.
Easy transaction. Great experience!DAVID H.
The staff was great, and everything went smooth. ThanksPAIGE S.
Le client n'a pas laissé de commentaire.Joel S.
Best Uhaul location in WilkesMICHAEL G.
Get better gas readings, I was charged for gas even when I returned it to the same place I got it, don't charge so much per mile if it's local and cleaning fee too high ( seriously 20$ for leaving a water bottleJacquiline W.
Le client n'a pas laissé de commentaire.BRENDA T.
I was given a truck much bigger than I ordered. didn't cost anymore. Not the local sites decision, it is what the computer assigned to me. I wasn't thrilled about having to take a four and half hour drive with it.DAVID L.
Le client n'a pas laissé de commentaire.SANDRA C.
I was supposed to pick up the truck and trailer in W. Jefferson, NC. Less than 24 hours before I was to pick it up, I was notified on a Sunday that the equipment wasn't available and instead of driving 15 minutes to get it, I had to drive an hour (one way) out of the mountains to get the equipment, drive back up the mountains with it before I could load the truck. Waiting until the very last minute to notify me, on a Sunday no less, made it impossible for me to make any other choices. This rental cost me over $800. You'd think Uhaul would have worked to show concern for my issues. I was basically told to take it or leave it. I wasn't pleased to say the least. The dealer I did get the equipment from was very friendly and helpful, however.John C.
Le client n'a pas laissé de commentaire.AUBREY B.
Ben was great, however we reserved the rental to be picked up at 8am and he did not receive the communication from Uhaul to leave the keys in the box for us. So we had to wait an hour for him to arrive at the store to give us the keys. The truck was dirty and the back smelled horrible. The air conditioner did not work. Overall we were disappointed with our experience.BRIAN H.
I only rent from U-Haul locations that I can trust, and the Wilkes Print & Ship is my first choice in North Carolina. Ben always checks the equipment out and makes sure that I have a safe trailer to use.Daniel R.