They never came out to inspect the trailer, they just told me where to drop it.
Lee H.
Customer Reviews for Willard Country Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The trailer did not have a jack on it. That made getting it off the truck hard. I would recommend building jacks on the trailers. No one was around when we dropped it off to help.
Julie S.The Owner was very nice and accommodating.
LINDA M.Good experience around. Thanks
Gordon E.Excellent service and made our move a breeze! Would definitely use this U-Haul rental location again.
Robert D.Was told on the phone 0,79/mile over the allotted mileage when printed out contract it was a 1 so it was extra expense Also asked how much gas for 50 miles of driving he said you better fill it up and it only had 1/4 tank so 65 to fill up and was 3/4 when dropped off so it was an extra 35 there also.
Scott O.So thankful when you are in a jam. The place to call is your local U- Haul more than just trucks. Thank you again Willard,Ohio dealership!
bret H.Well let see was given a truck on empty after I just paid 90 bucks to rent it. On top that the truck had no brakes and the steering was so messed up felt like I was going die . Come on uhaul you do better . I used your company for 10 plus year out after yesterday it be my last!
Cory S.The lot can be a little tricky to pull out of for us new drivers. However, the lot is big enough to maneuver to see traffic. Only negative to speak of.
Sean M.Check in process took 30+ minutes. Was incredibly annoying. Seems like a lot of information that could have been entered when the rental was booked.
Grant W.Charged $16 for extra miles which ended up being the mileage between the location I originally input and the location I was requested to pick and drop from to save money on the rental! Very dissatisfied with this practice. Seems a bit like a scam
Aaron P.The return / drop off location was way too far from area that my use was for. I am very disappointed that a nearer location was not available !
Gary T.Best Customer service ever.
victor V.The employee was very helpful with hooking up the trailer and he was able to help me save money by suggesting an alternative drop off location.
Keith S.Actual office was closed. Online check in was possible but took force due to loading issues of the uhaul page as well as their location/gps services. Also, parking lot was frozen over and very slippery to navigate.
Michael R.the trailer did an excellent job for the whole trip with no issues. i was very pleased.
WILLIAM L.The man who rented it to me was beyond accommodating & super friendly
PRECIOUS C.the guy at the counter was nice but the overall location was hard to get into and find. we had to circle around the block once or twice to know where to pull in
LAKIA T.The owner was great. He made a stressful situation better for me.
Katherine G.It was good.
Joshua S.When I reserved the vehicle we were quoted $10 for the insurance, and when I went in the guy said it was $14.95. Then the when I made the reservation the quote said 59cents a mile but at the pick up it was 79 cents a mile. The quotes and the actual price needs to be more accurate.
Rodney G.Nothing that i can think of.
James H.I had no interaction with the personnel. I arrived approximately 10-15 minutes after they opened but couldn't find anyone to speak with. Not necessarily a negative experience.
David S.kept driving around the block looking for the office then I finally noticed the 6 inch U-haul sign in the window, kinda hard to see from the road when the office is blocked in..the truck was way out there by it self and did not see anything that said U-haul this way or where to go.
Jerome D.Raj was friendly and had th e truck I needed ready to go
merry E.Excellent
viola T.Truck had check engine light on and during the trip the low tire light came on but went off again after driving 50 miles or so. No Issues otherwise. Truck was Clean and otherwise no problems
Carl B.trailer was in an icy location.
Dennis S.The car dolly was very hard to use it seemed really old and messed up we had a really hard time with a ratchet straps other than that everything was fine thank you
Theresa L.The gentleman was dirty. The area was dirty. And smelled. The guy was rude. Plus we were ripped off having to pay another 106 that was bs. Will never use uhaul again.
Roger T.Nothing. I don't give excellent ratings out often. Was good service.
fritz K.It was a nice new truck. Nice ride.At the time of pick up I was only offered the basic $60 level of coverage. NO other levels were explained. Upon returning the vehicle at the drop-off site late in the evening I accidentally backed into another trailer (not owned by U-Haul), only to find out that I am ultimately responsible for damages !! I would have certainly added the additional liability if I had only known about it. I am very upset!!! This practice of not fully disclosing options is not good. No one means for accidents to happen, but that extra piece of mind would have helped me out. I am very dissappointed.
BURL C.Barely spoke English didn't understand questions
Ryan B.Did online check in and it wasn't an in and out experience it took the guy a half hour to redo everything I had done online. Second when I reserved it I could not easily use the card that I entered to pay for the rental. Just a bad experience I am wondering how U Haul is still in business if they can't keep up with the online check in and easy rental like it said it would be online. The local store called because the incompetent worker tried to run my card a dozen times when my card was charged for the rental when I picked up my rental. Just a bad overall experience renting from you.
Michael S.