Really no improvement needed at this location. Kim, the lady that assisted me throughout my rental process was exceptional! She was knowledgeable, polite, and made my rental experience painless. She deserves kudos for a job well done!
Bradley L.
Customer Reviews for Williams Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Kim is the best U-Haul agent i have ever had!!
Jason C.Kim was extremely helpful and attentive.
Trusten L.Great people that run this Uhaul. Always helpful and knowledgeable.
John M.Would be great to be able to rent a pick up from this location I. Rockville In
Julie W.Weekend hours
maurice E.Helpful and efficient staff. No troubles, and very accommodating
Gary H.The price per mile on your trucks for local rental is to high
Ron A.Clean and friendly..
Thomas B.Have more 5x8 cargo trailers available.
Ingo S.Fantastic customer service !! Keep it up!
Julie W.Thank you for the excellent service!! Also love the ease of mobile check in and out 🤗
Alex H.They weren't open when I returned the truck and trailer, just left keys in the drop off box.
Karen S.Our original pick up was supposed to be in Veedersburg, IN. When we got there the place was closed, and the truck was locked behind a gate. It took us over 45 minutes to get a hold of someone from U haul. The gal we spoke with was very understanding an did find us another truck, but it was over 30 miles away (not her fault). We wasted over 4 hours playing around trying to get a truck. I would not recommend the Veedersberg uHaul to anyone! I have to rent another truck this Saturday. My son will be picking it up in Merrillville, IN. I just hope we don't have the same problems again.
Joseph W.Engine light was on the entire time. But the most painful part was picking up the moving van after hours and having to use the mobile device to get the key. If I can help it I will NEVER go through that again.
Charles G.My wife picked up the trailer from here and it is terrible that since they did not have a received they sold her an old used rusty one for $15. I think they possibly took advantage of her because she was a women and needed the trailer immediately.
William P.When we got there the truck had a dead battery we have to call the 24 hour service on the side of the door and wait 2 hours before somebody got there was 31/2 hours by the time we left the lot the people should have made sure the truck was in running condition it had a Burger King bag in the back was not entirely clean but u-haul did compensate me for our troubles.When we got there the truck had a dead battery we have to call the 24 hour service on the side of the door and wait 2 hours before somebody got there was 3/2 hours by the time we left a lot the people should have made sure the truck was in running condition it had a Burger King bag in the back was not entirely clean but u-haul did compensate me for our troubles
Tamra M.Everything was great. Very excellent customer service.
Tom R.just had a hard time doing the online check-in. It actually took us almost an hour. :-( Otherwise it was fine
Curtis H.All good
robert T.Kimberly at the rental location in Rockville took care of everything. She was awesome and is a real asset to Uhaul.
John G.I was surprised I had to bring the trailer back to the original place I picked it up. I had to drive 50 miles out of my way to take it back. I never had to do that before. I was always able to drop it off at a closer location of my destination. That was very disappointing!
RICHARD W.Not a thing That was the best trailer that I have ever pulled and I have pulled alot of them
Ronald C.It was fine. Very appreciative of the staff hooking up trailer.
Trusten L.It was a little tricky to make payment, a couple of calls and a visit.
Dj B.Overcharging fucks!
Bradley W.Great service!
MATTHEW H.Efficient and friendly
Justin H.Very accommodating
Trusten L.Excellent service and store!
Paul B.She was very helpful and pleasant. I called 2 weeks in advance to rent the truck, received the confirmation 2 days in advance of my arrival and everything was ready when I arrived.
Jessica T.Advise customers to complete the mobile check in before they lock the vehicle and drop the keys in the lockbox
CASEY J.Great U-Haul center in Rockville, Indiana. Thanks.
Kurt V.N.D.
Roy J.I was very pleased. Staff was very helpful and friendly.
Trusten L.It was a good experience. Thanks
RICHARD S.Best damn service you could ever ask for at William's Rentals....
Mike C.Very good service and very accommodating. I will use them first every time when in the area. Most certainly I will recommend them.
Rick N.Love the people that work there and wouldn't go anywhere else to rent a uhaul.
Mike C.I was charged an extra two days at 39,95 per day for a total of 79,9 . I had the 26 foot truck for two days , returned it early . No satisfaction so far with resolving the issue . Probably just an honest mistake . Thank you , Duana Kelley
Duana K.The girl at the front desk was amazing she was very helpful and everybody there was very good. Couldn't be any happier
John M.Only dropped off after hours. This has been the worse experience I had. Nobody seems to know what they are doing. Several issues and problems. Not happy and no one seems to care.
Becky R.She was on Facebook the whole time she was checking me out.
Dave allison D.