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Marvin T
Customer Reviews for Willy's Bikes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The price online was different from the actual price when we paid. I was never told a price, I was just charged thinking I was paying the advertised online price
Luis EThe owner was very helpful.
Shawn GPickup and drop off is behind the store. Friendly staff and easy to work with great experience.
John OThe service rendered at this location surpasses all I've ever experienced. Helpful, courteous, clear, patient and more.
Pedro AWhen I made the reservation, I asked for a pickup in canyon country, not sylmar, which was 35 minutes away. I needed a hitch, and Willy's is a bike shop and would not have a hitch requiring another stop (where the uhaul location would have had the hitch.). Again, Willy's is a great place, very friendly, but it was not what I asked for.
Brian BThe truck was not there when promised. This was not the fault of the rental location.
Mark HGreat Mom and Pop Shop!
Rafael GVery nice family owned shop
Jessica EGrEt service
Ebbie FThe whole experience was great.
Ramiro RUHaul, you guys are absolutely horrible. You guys double booked me twice and had me going all around town trying to find a cargo van. Get your shit in order and fix this dumbass mistake. Y'all made me late for what I needed the van. FIX YOUR MISTAKES AND STOP DOUBLE BOOKING PEOPLE!!!!!!!!!
RENE PFriendly staff who provided thorough advice in order to help me navigate to the drop off location safely given the compact nature of the shopping center.
DAREN TGreat, Quick, and Amazing Overall Customer Service and Clean and Great Quality Uhaul Truck.
Edgar FExelent services willys give ...thank you so much
Silvia mWilly is an amazing person. By far the best representative U Haul could contract with. No improvements could be made at his location.
brian sThey were supposed to be open at 11AM, but store didn’t open until 11:15AM, didn’t get helped until 11:30AM
Rosalva LThey were very professional.
John PThe owner of Willey's (not sure he was the manager or the owner) he was very reassuring and accommodating when I was unable to find my car keys and allowed my car to stay there on the property overnight. The next day he was able to find my car keys! He was very helpful and amazing throughout!
Virginia DKEEP UP THE GREAT SERVICE!!!
Ashleyana ASuper friendly and awesome that it is family owned!
NESTOR GIt’s really nice guys I totally satisfied with all of you thank you guys
Jorge Swhen I was finished loading the truck, it wouldn't start. The battery was dead. I was still at my old house and my car was there with jumper cables. I used that to jump the truck. The transmission light was on the whole time and it felt like the vehicle was going to shut off any minute. The suspension on the truck was terrible. Every little bump made the truck pull from left to right. The passengers mirror was crack 3 ways vertically. It was very difficult to determine what was on my right hand side. This was the worst move ever due to the quality of the vehicle. I think it is insane that I paid so much money for heap of junk.
Delfina HGreat family shop. Been coming here for years!
Kennth BStephanie and Willy is such a delight! They are so patient, courteous, and attentive. I am definitely referring this location to my family and friends!!
MARIO HVery helpful and professional how costumers should be treated
Jacl LGreat family own shop!
Kennth BWilly said the gas tank was 1/4 full. got on the road and the gas light came on. Was not a 1/4 full.
Susan DGreat service, Friendly and helpful
MICHAEL FFriendly and helpful!
Victoria KHave an easier and quicker after hours contact number and ensure the self return process doesn't have any issues, which it did. It took me 40 minutes to return, because an "error" happened after step 5 and the customer service line was 30+ minutes. Not a very safe area to have to linger around in. The back parking lot had several groups hanging around drinking alcohol.
Lucas EHad to pick up the 6x12 trailer on my own , and still had to pay a arm and a leg not satisfied
Miguel MFriendly people.
Werner GExtremely hard to find. Extremely tight parking lot for driving a trailer or a large vehicle. No clear signs to where the drop off is. Location wasn't open at 11am on a Thursday.
Brannon DMy experience was excellent, I would definitely continue to rent from Willy's Bikes. Family business they saved me money. I would bring my bike here when I need any services.
NOELLE KGreat customer service! Thank you!
ANDREI MI would recommend this location only if looks more visible, from the outside of whole parking lot. I had to do unnecessary turns because of lack of signs or posters of this business. I also wasn't satisfied with my waiting time while I was outside of this location they opened at 11:00am I arrived there about 10:00am. staff was very helpful when they Attended me. No complaints with this.
Walter FMy reservation was for Tuesday, December 14, 2021 at 11:00 AM and the location wasn't open nor did anyone show up until around 11:30.
DARREL CSmooth convenient and Willy was great!
DONALD FCupcakes.
OLGA Vit was fine
Steven MMy reservation was moved to an earlier date meaning i had to use more than one card to pay for ly u-haul. The guy that helped us told me i was able to use the card and was able to fo this with my transaction. When we got there someone else helped us and we werent able to use 3 cards. I confronted the man that we spoke to on the phone and he said that he didn't tell us this. So since we didn't have enough money we werent able to pay for insurance. When i asked him if we can get it later he assured us that he we can get it on the friday when i was able to get it to just call u-haul customer service. When i called customer service they told he he lied and that i wasn't able to get the insurance. If i had just payed for everything at my original uhaul location and reservation date i would have had enough funds to pay for everything instead of rusk my trip without the insurance we planned to purchase. I was told that the district manager of that location would get in touch withe and its been a week and haven't heard anything from him.
Luis P