Le client n'a pas laissé de commentaire.
CHRISTINE S.
Customer Reviews for Wilsons Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service would surely rent from this location again. ðŸ‘
DONALD S.Not to friendly. Not friendly or helpful on the phone when asking for directions and not friendly in person
Sherry L.I dropped off the truck and everything was good.
JEFFREY W.I always receive excellent customer service from this U-Haul location.
DANIEL C.Good supply of equipment, knowlegble staff, easy in & out!
Douglas T.The service was excellent and very quick to start to hooking up the trailer
Steve M.He makes the process so quick and easy I only come to this location! I recommend him highly
Kate M.No one was there upon arrival at 3:50 pm other than that it was ok.
robert M.FRIENDLY PERSON THAT WAITED ON ME.
Clayton W.Excellent service with highly recommend this U-Haul facility.
DONALD S.good customer service
Charles G.Nothing, everything was seamless in the rental process!
DOUGLAS T.Have the fuel tank full when you pick it up..
Timothy B.Quick and easy, nice guys
Daniel G.Sadly, I must say this was absolutely the worst customer service I have ever experienced. The employee shouted and cursed at me when I asked a simple question. If I have no other return options in Havasu besides Wilsons Self Storage on Hwy. 95, I will never use a UHaul product EVER again. The level of disrespect and vitriol displayed by this UHaul representative to a repeat customer was beyond deplorable.
Wanda L.All was good
Mark B.The one problem I had is that there were no moving blankets available for my move.I had reserved them along with the truck and expected them to be there.This reservation was made well in advance so I expected them to be in place.
John F.Called this location a few times for questions with no answer. So very frustration. Dropped trailer and van off by my own help.
FRED K.Was told that I had a compact car reserved. Took an Uber to the location to be find out that no one was there and that they were closed. I was stranded on the side if a highway in over 100 degree weather and the person my mom called to help us hung up on us. I ended up taking a 15 foot truck back that I wasn't comfortable driving.
Grant L.Easiest return ever. So nice to be able to do everything on line and after hours. Thank you for making it stress free.
MELISSA L.These people don't even bother to answer their phones....
Ben S.Love this place ! They always help me out. Thankyou
Cyndi S.Very helpful but he could not give us the refund. He explained thoroughly why he couldn't give it. Great customer service!
Ronald M.Quick return
Scott K.Good experience. Would recommend
Luis A.Make sure trailer is in better condition before renting.
Nancy J.No personal at drop off location during business hours
JEFFREY W.all went well
CHRISTINA C.Get feedback on the driving experience from the renter. The truck we had did not track well at certain speeds. The front wheels were either out of alignment or out of balance. At speeds between 45-60 mph the truck "shimmied" and/or vibrated very badly.
Larry S.Improve friendliness, the workers were a tad rude, be curteous but maybe they were having an off day.
Jennifer B.Make it more compatible for people with no on line access.
Terry R.Where do I start, first they told me if their computer didn't say I had a rental I didn't have a rental even though my phone has a reservation number. Luckily some guy came back in one out of the blue, and I was able to take that one. But while I waited, the other gentleman decided he was going to get a leaf blower and blow out the inside of the office while I was sitting in it, dirt was flying everywhere, and I have asthma, Dirty looks and dirt everywhere now. The dirty looks were evident. Not sure why. Suggestions, you're the corporation, you figure it out. Experiences like that make people like me go to budget, even though they've been using you guys forever.
Steven N.Again, since your computers were shut down there has been no communication and how to refund part of my 2 224 $. Once this has been complete I will redo my review
JAMES B.All good
Lisa A.Help us get the disputed charges straightened out.
Rodney L.It was ok, pity nobody was there at pickup or delivery.
Paul M.Align axles so they pull straight thereby improving fuel mileage and being tire wear. Axle was skewed by 3/4". Aside from that great location and service.
Carl L.The guy was great, the equipment was right, and the facility allowed for easy access.
ERIC R.One guy is cool and really nice. The other guy is a total dick to customers.
DAVID K.Same great service as always thank you
Wilson M.The service/manager was superb. Quick, friendly, professional. Enjoyed meeting him and would definitely refer friend to him Best Regards Steve
steve P.Their customer service is appalling!
lonnie S.They close at 2:00 pm which is difficult to rent when I needed a trailer later last week. I delayed my trip because I could not reach them. But the guy was knowledgeable and helpful.
todd R.Owner is an awesome guy to work with.
robert H.Be more kind to the customers and not feel it a burden to have us rent a trailer
brandon L.