Customer Reviews for Windsor Commons Self Storage
(U-Haul Neighborhood Dealer)

284 évaluations

1101 Automation Dr   Windsor, CO 80550

(970) 674-1319

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 3h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(970) 674-1319

1101 Automation Dr
Windsor, CO 80550

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h30 pm
  • Sam : 9h am à 3h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Just keep it up. Super easy to work with and accommodating.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marge M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk J. 
Évaluation :
4

No identification of where the box is to get your keys. No mention of downloading the app to make for a much smoother process. I sat at the front gate for 30+ minutes getting an error code about not being able to locate me even after going through the “Aa” steps and allowing access to location.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mohamed W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mohamed W. 
Évaluation :
5

Very helpful staff, especially over holiday weekend when flexible scheduling was needed. Equipment clean and ready.

David H. 
Évaluation :
3

Whichever person I talked to I believe his name was Carlos I would have him fired immediately. He was extremely rude to me during a call where I was trying to get help!!! He should not be allowed to talk with customers!

Vanessa T. 
Évaluation :
1

Makes you pay for an after hours fee without telling you beforehand/while reserving the truck, and doesn't come with a full tank of gas, was under 3/8ths tank and they claimed it was at 3/8th, you have to guesstimate what you refill, and then if you overfill there's nothing you get back you just pay for them to have free gas. I've rented with uhaul before, this was the worst experience I've ever had. Even the lockbox location in relation to the actual trucks doesn't make much sense, since you have to go to the truck first. Wouldn't have even had an issue if all of this was told to me beforehand instead of something I was forced to accept in the moment, or was charged for afterwards without notice. This location is right around the corner from my house but a total scam, will not be using again.

ROXANNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve H. 
Évaluation :
5

This was by far one of the best locations we have been to. Friendly, clean, organized, easy, couldn't ask for better!

Brian G. 
Évaluation :
5

great people. very friendly and clean

ROBERT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joe C. 
Évaluation :
5

Super friendly and helpful.

CJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kelby M. 
Évaluation :
3

The Storage and UHaul rental place I used in Windsor was awesome! The gentleman who run the business were absolutely great! UHaul, their application, and their scheduling was awful and overly complicated. I had to cancel my initial day to move because UHaul rented me a truck that wasn't available. Overall, I probably will be using it again in a year or two because it's still the cheapest option for what shouldn't be so expensive.

Jamie B. 
Évaluation :
5

Very nice helpful associates.

Cynthia W. 
Évaluation :
5

Very helpful and friendly!! My son has used this location in the past and recommended them to me.

Joanne H. 
Évaluation :
5

Service and truck were outstanding.

Paul S. 
Évaluation :
4

In general the vehicle was clean and well maintained. The one discrepancy were the driver and passenger seats which were covered in what appeared to be dog hair.

Richard L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann H. 
Évaluation :
5

Thanks for the help, gents!

Cody W. 
Évaluation :
5

Nothing, excellent service!

Juanita A. 
Évaluation :
5

Very Helpful staff!

CHRISTOPHER A. 
Évaluation :
2

Don't be a smartass to the customer. Even if they are a dumb. Or try to joke around with you and you have the humor of a piece of burnt toast. Overcharged for how long I used the rental. No one believes in friendly customer service anymore. Take shit after we leave not during the check back in process.

Sonia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
5

Great location

Joseph M. 
Évaluation :
5

Helpful team

Antony R. 
Évaluation :
5

The online check-in was combersome to use.

Guy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis E. 
Évaluation :
5

Best in the neighborhood

Bruce H. 
Évaluation :
5

The guys at Windsor Commons Storage are fantastic to work with!

DONOVAN S. 
Évaluation :
1

Size I requested many days before was not available the day we were to begin packing it making it necessary to also rent a ten foot to make up the difference. Cost of the ten foot and the additional driver was costly!!! When we picked up the 20 foot it had not been cleaned, was wet and muddy. The owner of that U-Haul didn't care. His attitude was "Take it or leave it." We had no choice because of move out date. If you can't figure out how to improve for the next customer I doubt if my problems/comments will help!

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASEY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYNTHIA S. 
Évaluation :
5

The staff was great! very efficient and helpful with the truck return.

Ricky B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

Easy process and friendly people!

LUIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd T. 
Évaluation :
5

The boys at Windsor Commons Storage were awesome! They came through in a pinch when my truck broke down. Thank you!!

DONOVAN S. 
Évaluation :
5

Great people, friendly and easy to work with.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANKIE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY K. 
Évaluation :
5

Staff was great to work with and quickly secured the vehicle I needed on short notice. The return process was also quick and easy. I will continue to use this location for our U-Haul needs.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE T. 
Évaluation :
4

The only problem I had was that the app seemed to have issues taking the picture of the odometer and fuel gauge when I returned the truck. I eventually gave up and used the web site for the return process, and that worked well.

Jason S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacey S. 
Évaluation :
3

Out of the way and not available on Sat afternoon or Sunday.

TAYLOR K. 
Évaluation :
1

Your online, person free service sucks. This is the second time I have used it with terrible results.

micheal L. 
Évaluation :
1

I ordered a dolley. I got there and there was no dolley. The dude said, "Oh ya, I took it off your order because we didn't have any dolleys." I had to then go purchase one from Home Depot. Also, the gas wasn't at half way, it was a bout an eighth below half, and I had to refuel to half way because that's what it showed on my app and the paper the dude handed me. ALSO, I was scheduled for 24/7 to pick it up at 8am, but U-haul app wouldn't let me pick it up until the place opened; I lost an hour because of it, waiting around. I had a HORRIBLE experience.

RYAN W. 
Évaluation :
5

Excellent customer service! The location was easy to get in and out of and staff made the process less stressful which was greatly appreciated

Stephanie E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Great experience. Highly recommend!

RANDALL G. 
Évaluation :
3

I self dropped off at this location because it was a Sunday. I had no interaction with people. It was somewhat difficult to park due to the parking lot area I had to drive through to park.

ANDREA B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joe M. 
Évaluation :
5

The U-Haul app doesn't work well, but the employees are always super helpful so it makes up for it but the app needs some bug fixes.

Devon A. 
Évaluation :
5

They were very friendly helpfully they had the main boss come pick up the bad toe dolly I'd rent from this location again

Joseph M. 
Évaluation :
5

Nothing keep up the great customer service

DANNY P. 
Évaluation :
3

Poorly maintained truck with brakes barely working was sent into the mountains. My lawyer will be in touch.

CHARLES W. 
Évaluation :
5

Your app needs major work and made the process frustrating, aggravating, and time consuming-- all for nothing because it never worked properly.

Michele B. 
Évaluation :
5

Excellent location to get in and out of, professional, and courteous. In and out of the office with my rental in 10 minutes. One of my better u - haul experiences.

BRIAN N. 
Évaluation :
5

Excellent kind professional staff! Couldn't have been treated better.

Hazel F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CYRE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joshua H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat B. 
Évaluation :
5

The staff was super nice and friendly. Clean location.

MOHAMMAD Z. 
Évaluation :
5

INSANELY hard to find!!! The address is NOT the actual address, there is no way to figure out where to go... It was like a treasure hunt with no map, just try to figure it out.

Jaime W. 
Évaluation :
1

Reserved a 15' truck with a live agent and got a call the next day saying I got a 10' van. Tried talking to a live person only to be told a reservation doesn't reserve anything it is only a request. Now I have to make a second trip to pick you what would have fit in the first place had a reservation actually meant it would be reserved for me and not only that I have to pay storage fees for the items that were left behind. Poor customer service. With all the technology we have today it should have not been an issue. The agent shouldn't have let me reserve it if it wasn't available and if it was available it should have been there because a reserved means they are holding it for you. If you reserved a table at a restaurant and got there and someone else had your table you would be understandablely upset. As am I. I did it right to begin with now I have to take time to go back and get the rest of my stuff, pay gas to go back and pay storage fees. Not how you make happy customers.

ANNA D. 
Évaluation :
5

They already do a good job.

ROBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chad D. 
Évaluation :
1

The managers were extremely rude and confrontational. I will not return to this location.

PEGGY L. 
Évaluation :
5

Very fast! The 2 guys that worked on 3/17 were really nice and helpful! Merci.

Yazmin J. 
Évaluation :
5

S.O.

BENJAMIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

The app is horrid to navigate. Its search feature took me far from my home to get a truck.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

The whole process was super easy, staff was friendly and knowledgable. The prices were super affordable. In the end what was spend was reasonable for me. Would highly recommend to friends/family.

Mary M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHAD P. 
Évaluation :
5

This location was great, this company deserves no problems, my only problem is uhaul, see above.

Madison H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb B. 
Évaluation :
5

I find it a bit unethical that Uhaul charges $4/gallon for fuel, yet does not reimburse the customer if the tank comes back with more than it left with. How exactly does a person magically sense when the tank is exactly 7/8 full at the gas pump without slightly over/under filling? And why am I not being reimbursed for the 1/8 tank of overfilling at $4/gal?

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branden I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melodie F. 
Évaluation :
2

Have us take pictures Of the truck before we leave

Branden I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

I have no thoughts on that. The guys there were amazing! Quick check in and out. Great truck, ran very smooth.

diane R. 
Non les évaluations ont été soumises pour cet établissement.

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