Le client n'a pas laissé de commentaire.
Renee B.
Customer Reviews for Winks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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ALICE S.Amazing customer service! Easy to work with!
Shawna R.Very hospitable and helpful. He helped me save money.
Joe R.Better communication
Michael A.The office was locked during business hours with a note saying in the back working in the shop. Went back there and everything was locked with a radio playing. Nobody would come out.
Katherine R.The website said they didn't have the equipment however they actually did have it. Seems the website may need some attention.
jay M.Very nice gentleman that waited on me.
Sally G.Representative was very helpful and got me on my way , I was pleased with their service and will use them again
Randy B.Need to clarify what Access means on their website. It states: Access: 9 am; Open: 10 am. Attendant did show up at 10 am.
Terry S.I have no complaints at all
Michelle S.Great experience and service , easy to use
Troy N.Nothing. Cher went out of her way to be sure i could load the trailer on schedule. My flight was late, however Cher worked with me to get everything in order and provided me with the trailer i needed. Excellent Customer Service.
Jon F.Location was closed when truck was delivered at 5:42
Tanya S.Nothing. Y'all were very helpful and courteous . If I ever need to rent a uhaul again I will definitely rent from you again.
Debbie S.The employee working is a very nice lady. Although Pampa was 55 miles from my location (AMA), so not my first choice, I did wind up saving over $200 on the actual rental. The extra $30 in gas and 3 hours of driving was a good trade off and saved U-Haul from providing a poor overall experience.
Joe C.We have and continue to recommend U Haul.
Peter R.The woman was very nice and made this very easy
Dakota E.The woman in the office was amazing! 100/10
Jessica A.I called last minute. They were able to help me with excellent service. Will rent again with them.
June O.Very friendly.
KELLY W.Winks was awesome! Helpful and took some of the stress off of moving!
Kaylynn J.I was having so much trouble finding a truck in the panhandle and the man was very very helpful and nice! I completed the online reservation and got one quick and easy! I will definitely be coming back and recommend Winks Uhaul to anyone! Thank y'all!
Kristina M.my problem is i couldnt get the app to work last night at 10:30 pm when i returned the truck
ELMER W.Nothing, was a very fast and pleasant return experience. Excellent service à la clientèle.
Melissa B.Will rent again soon!! Thanks!
Eric P.The entry to the nasty office had a pile of dog crap at the foot of the steps. The office smelled like wet dog. The lady was rude and argumentative. That person should not be allowed to interact with the paying customer. I was so upset when I left that u-haul I swore I would not use that place in Pampa again. That lady made the entire u-haul experience very disappointing. I demand she be coached on how to treat her bread and butter customers with respect. I will be calling to complain also. Terrible! Just terrible treatment by a u-haul franchise.
JOHN CHARLES R.I really liked the virtual experience. I received it and returned it virtually and it was alot quicker than in person
Gary J.The lot is too small to maneuver without help for safety.
Brenda S.Terry is an amazing employee. She taught me and she got me through the whole trip. Kudos to Terry in Pampa TX.
Linda E.Terrie the u- haul agent was GREAT very friendly and helpful will use and recommend this location to everyone.
Vicki B.Cumbersome drop off requirements on my phone, after a day of exhausting moving customers just want it to be over with
Danny R.Hours on the door were incorrect (open @ 10 am but didn't open until 10:45) Tried calling phone # on door & no one answered (left 2 different messages). Finally someone returned my call; upon meeting the representative, it took me 25 minutes to get information into computer (still didn't get everything and they had to call me back the next day & was already on the road). After getting info into computer the representative didn't know how to hook up trailer so we had to do it. Will not go back to this location again!!!
CHERYL M.I showed her were my truck leaked,and my beds got wet,my clothes got wet,and no discount at all,now I have to get my mattress clean,all my clothes dryer clean,very unprofessional
Gina D.As a first time user of the Mobile Pick Up, or whatever it's called; I had a terrible experience. After calling and speaking to three customer service assistants, and being on hold for over an hour and a half, I finally got in touch with one person who was actually a Godsend! I believe her name was Veronica, but am not sure. I wasn't aware of having to have an app downloaded, until she walked me through the steps. My move started late, and almost didn't happen at all if not for her. I strongly suggest you advise future customers the ENTIRE process. Merci
Larry M.I had a good experience overall.
Charles H.The girl was rude, unprofessional, unhelpful when backing the trailer. The original drop off was at car quest which closes at 12 noon. I tried to do the self dropoff but couldn't get the trailer undone due to the weight of it .So I called the winks drop off and she was no help. I finally got so frustrated I just took to the winks drop off. She was of no help on guiding me back into a space. Finally she just said pull it up in front and drop it off. She would get her husband to move it. We finally were able to unhitch it and I left.
Cheray W.Computer problems made the process very slow.
Jena F.Check in was very quick and the staff was very pleasant to deal with.
susan B.There were no personnel to disconnect the trailer and take possession. We backed it into an open spot and disconnected the trailer at the request of the girl working there. Other than that one problem, we were very pleased with everything else. Merci.
David D.Everything I needed was taken care of and very professional!
Roy R.I love this little business and I love to keep it local. Great place and would recommend anyone for their Uhaul needs.
Kaylynn V.On time, clean, and very friendly. Already had the truck loaded with dolley and pads when arrived.
EILESIO G.Love using these guys the girl in there is always so helpful.
Catherine N.