Before I go into this, I want to say I have worked in telecommunications/customer service for 15 years so I know how that sort of technology works and how to give great customer service. Now, I have never had such horrible customer service in my entire life. I could not get phone service at the pick up location to do all the verification that needed to be done, which is a completely flawed system and should be able to be done before getting to the pick up location. Because of these difficulties, I had to call in to customer service 5+ times all after midnight while sitting at the pick up location to try to get help getting through this verification process and every rep I spoke to was absolutely no help what so ever. If I had a rep in my business displaying that type of customer service/the lack of understanding they wouldn't be working for me much longer. Just terrible
Mark K.
Customer Reviews for Winter Trailer Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent service. Location was perfect for both pickup and return. Would highly recommend this place. Very personable.
Jay A.Top notch uhaul rental! We will definitely use again!
James M.