Follow through with what you say you are going to do and then not lie saying keys are there. It puts your customers behind. Please do an overlook of vehicles when returned. There was mud inside of the cab very dirty. The transmission slipped while driving along with a belt squeaking under the hood. Windshield wipers didn't work as should and the inside of the truck leaked and ruined several items.
Cheryl H
Customer Reviews for Winters Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Again, the online process was delayed by about a day, and since location is needed for drop off procedures online, I couldn't complete the online steps for drop off seeing as I was already gone. We just left the truck and keys where we were instructed to by the manager.
Jerry HThe guy working there went out of his way to make sure we got what we needed. Even called the day prior to moving in to make sure everything was good. Very professional and cared about our needs. Hard to find these day!!
FLOYD SLower the price.
MICHAELSEAN PNothing to improve. The employees are very friendly and helpful.
Russell DNothing was very helpful.
JONATHAN HIt took a hour and a half to get the truck. This was after we were sent to the wrong location in the first place. The truck was low on gas and dirty.
Robert WNo improvements are needed. The experience was excellent. The gentleman was extremely nice and very professional. The truck was so clean, it was like I was the first one to drive it. I will definitely be using them again.
Angela NNot a bad experience. Lady was nice. Turned out they only gave us half of the blankets we ordered but was not a problem because we didn't need them. We did get credit when we dropped truck off. The truck did work well except no cruise control . I say this with reservation but I'm not a 100 % sure that the truck was checked over before giving it to us but we had no issues so all is well.
Ralph AKeep selecting employees who are truly interested in serving others! ??????
Harold KWe paid cash and we had to call customer service bc the 100 refund for the deposit hold was never processed to be sent back to us. Totally unacceptable.
Marisa TWould only recommend that the dog that barks so much… What would be removed from the business location so that people could understand what the owner was saying on a more easier basis
Jonathan LNo Instructions from the clerk on how to do online and return check in. Not pleasant when asked for help. Very disappointed.
Paul EI asked for a Uhaul in Radford, VA with a couple of weeks of advance notice. The day before pickup I was advised the truck would be in Roanoke about 45 miles away.
Sylvia DMan was very rude and non helpful with billing
Bonnie DOn your invoice, there was a charge that said purchase, which was confusing because I didn't purchase anything. It was actually the tax and environmental fee. I feel that this should state clearly what that charge is to avoid future confusion.
Kelly BCourtesy email/call/text if equipment and/or pick-up location has changed. The customer service representative that helped me revised this contract was patient, very professional and extremely understanding. Without his help I would not have been able to get a truck.
Gino LEverything was perfect. The gentleman there was extremely nice and helpful.
Larry JExcellent equipment and excellent service!!!!
Micheal SThis particular vehicle was not cleaned. Loads of dog hair in the passenger seat and surround area. Very disappointed. Had to use something to cover seats because we needed the vehicle.
Lisa HThis place is out of the way and they are so friendly. Not in a busy location with traffic. Would definitely recommend it.
JEFFREY CVery good experience.
SAMMY CGreat experience !
WILLIAM WThe staff were extremely friendly and accommodating!
ASHLEY RChoose this location for its convenience. So glad we did! It made our move fast and efficient. Return was easy, too.
STEVAN PThey were great and made sure I was taken care of even after UHaul corp. changed my truck without calling and talking to me. They really cared!!
Donald TThere is a "Speed Kills" on the speedometer. Unfortunately it is located directly in front of the 60 - 80 mph part of the dial. This is bad because the 50 mph is not labeled. Several times I was confused about my speed - am I going 50, 60 to 70???
CHARLES cMy 24 hour U-Haul rental went smoothly from start to finish. There were no "surprise" fees or extra charges when paying at the end of my rental. Overall, I was very happy with the experience.
Larry SA $19,95 rental, used under 20 miles, tripled in price. Doubling in price would have been acceptable, but triple?? Very upset. Will not be renting from you again.
BRUCE PFriendly staff and easy in and out. Will be back in the future if I need a truck again!
Stuart AI just wish the process to get it with the paperwork and all that was faster. It was fast turning it in but not getting it.
Blake BVery friendly lady and easy to rent from start to finish.
steve b