Complete run around of a company. I will never ever use uhaul again.
Ashley C
Customer Reviews for Wizard of Odds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I recently rented a trailer from this U-Haul location and was impressed with the friendly and helpful staff. The person at the counter greeted me with a smile and walked me through the process quickly and clearly. They even helped me check the trailer for any issues before leaving. Returning the vehicle was just as smooth. It's refreshing to get such great customer service-definitely coming back here next time I need a rental!
Nizil INothing Grace was amazing to deal with highly recommend her !!
Rob LThe people there so friendly and kind.
Abdullah AEverything was great!
Nicola CI selected a U-Haul location that was close to my son's apartment and when it was time to pick up the U-Haul, we had to drive 20 minutes away to get it and another 20 minutes back. That was a wasted 40 minutes of unnecessary driving when I selected a way closer location when I initially booked.
Stephen LNot much it was all good
LOUISE EHours if operation specified in the website needs to be updated.
PETER MLove Grace, she's amazing!
Chris SVery friendly and great communicating and very good location.
Randall HVery good rental experience.
Jerel PTrailer required a wiring repair in order to use it.
Peter MAll went ultra smoothly!!
GLORIA BMy initial reservation was moved to the Ponoka Alberta location, but this was communicated to me in a timely manner. The folks at Ponoka supported this rental very well. Excellent service.
Robert MLocation was great. However I booked the U-Haul in a different town and then was told 2 days prior to moving that I'd have to pick up an hour away. I was given a "discount" for the mileage however had to fill the tank so that was an extra cost I don't feel like I should have had to have. I feel like you should get the truck in the location you asked for upon reserving/booking no matter when you book it.
Jessica SGreat location Very nice and friendly customer service
Leopoldo JDropped off after hours, so no personnel contact. directional map on U-Haul app was not quite spot on. Had to drive a few extra blocks to find it as not clear.
Garth PWonderful woman
Natasha MGreat quality service how it should be
Layne SNo one was there. Would be nice if there was.
Veronica FRatchet straps frayed, dirty and wouldn't ratchet the vehicle I was hauling
dominick lGrace and her husband were very pleasant and helpful.
Dale STremendous help from the team here in every way!
Wesley SI think you have it working well I was very satisfied
byron tDue to the location being an acreage, the service was spotty making it hard to upload photos of the Uhaul upon drop off.
Cole SGreat experience. Really appreciated the google pin. Made it super easy to find.
MATT JWhen I went to drop off truck. No one was at the location to help with the drop off. I waited over half an hour to be helped. Tried doing the truck drop off via the app and it would not pick up my location for me to proceed with the drop off.
Dominique ZGreat quick drop off.
Pearcy PQuicker paperwork for the rental Contract. The process has to be sped up...moving day is always a panic and it should not take more than 10 minutes especially for a returning customer...3rd time in 9 months.
Cam MCan’t think of anything. Great customer service!!
Sharon CGreat experience! The lady there was helpful and easy to deal with! Took one stress off while moving!
LANCELOT PWas a drop off after hours but everything was good.
Beth LMake the location of the lockbox more clear to customers. Maybe include a photo of the lockbox so one knows what they're looking for.
Sarah CLocation had strong cat/ammonia smell that made my eyes water
Martin BEnsure your equipment has been checked over throughly. The tires on the rental trailer were about 70 % worn out. One tire had to have air filled everyday. A inconvenient problem in very cold weather conditions. Otherwise, the trailer functioned fine.
Timothy DGrace was very sweet and accommodating
ANIKA KExcellent service à la clientèle
Roselyn GGrace is nice, prepared and organized. Her confidence and pride is evident
LOn HExcellent customer service, very friendly and helpful
Jamie CAll very good
Ken LWhen we arrived, our U HAUL was double booked. Some guy drove off in the U HAUL that was reserved for me. Had to contact U HAUL & did get a replacement which made everything complicated. This process took us over an hour. The mileage on the truck didn't match the mileage on my online account due to the double booking of my original reserved U HAUL, which also made drop off a two hour process, phones calls redirected, time spent with the in person drop off etc.
Ginger OCan't think of anything! Grace is so friendly and courteous. Very client focused
Kenneth GExcellent customer service!
Tammy CGrace was charming and pleasant.
Frank SWithout Google maps it would be difficult to find the location.
david HGrace is absolutely wonderful to deal with!
Kris MDon't lie to the customer saying fuel to be at least half full and that the back cargo area be cleaned and swept upon return .I should have been told I needed to get the truck detailed prior to returning . Being hit with the unexpected charge upon return is not ok.
Dalton HIt was just a drop location for me so I had no personal contact but they were pleasant and helpful with my questions over the phone.
Shawna STrailer had a flat tire and I had to fix it myself as no one would come out and the tire shop was backed up . Very poor customer service . Will not use uhaul again .
David MThe manager was great to deal with, and even accommodated my pick up and drop off request that was just outside regular business hours. I will definitely use them again.
Jeffrey B