Grace was very sweet and accommodating
ANIKA K.
Customer Reviews for Wizard of Odds
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent service à la clientèle
Roselyn G.Grace is nice, prepared and organized. Her confidence and pride is evident
LOn H.Excellent customer service, very friendly and helpful
Jamie C.All very good
Ken L.When we arrived, our U HAUL was double booked. Some guy drove off in the U HAUL that was reserved for me. Had to contact U HAUL & did get a replacement which made everything complicated. This process took us over an hour. The mileage on the truck didn't match the mileage on my online account due to the double booking of my original reserved U HAUL, which also made drop off a two hour process, phones calls redirected, time spent with the in person drop off etc.
Ginger O.Can't think of anything! Grace is so friendly and courteous. Very client focused
Kenneth G.Excellent customer service!
Tammy C.Grace was charming and pleasant.
Frank S.Without Google maps it would be difficult to find the location.
david H.Grace is absolutely wonderful to deal with!
Kris M.Don't lie to the customer saying fuel to be at least half full and that the back cargo area be cleaned and swept upon return .I should have been told I needed to get the truck detailed prior to returning . Being hit with the unexpected charge upon return is not ok.
Dalton H.It was just a drop location for me so I had no personal contact but they were pleasant and helpful with my questions over the phone.
Shawna S.Trailer had a flat tire and I had to fix it myself as no one would come out and the tire shop was backed up . Very poor customer service . Will not use uhaul again .
David M.The manager was great to deal with, and even accommodated my pick up and drop off request that was just outside regular business hours. I will definitely use them again.
Jeffrey B.I had to drive for 2 hours just to pick one up and I booked days prior
RYAN B.I rented a 20' truck and a 5x8 trailer, the trailer was $1000 and the truck was $1300. Crazy over priced and it seems like no one in the Uhaul world cares. And if I hear nothing back from this review, then it will prove that you don't. Steve Klassen
Steven K.Brought us a 10ft truck instead of a 20ft then told us to wait in ponoka for an hour for the 20ft wich didnt arrive until the next day
Diclan K.Very friendly and accommodating services.
Jocelyn R.This location was very helpful.
Skyla N.The Wizard of Odds location was easy to access and Grace was helpful and nice to deal with. We were originally supposed to pick up our Uhaul from the dealer on 48 Ave. and Riverside Dr. in Red Deer but the guy made up stories and lied to us about the truck we had already scheduled because he didnt want it going on a one way trip. He wants all the larger units to be return trips and will only give the 15' trucks for one ways. This put us two hours behind schedule as the nearest truck of the size we needed was almost an hour drive away. The other Uhaul location in Red Deer, on 67 St., while not having the size of truck we needed that day, were very helpful and I would recommend anyone in the area looking for a truck to go to them and avoid that other character.
MATT E.Very helpful and accommodating. Would recommend without hesitation
Bradley S.Again the app would not let us check out I had to phone A u haul place to get the truck manually check in
Craig L.Grace and her husband at Wizard of Odds were wonderful to deal with. We had a minor mix up on our end and they were very understanding, and happened to be prepared in an event a mix up like ours may happen! A great way to run a business. We had issues with the uhaul app and getting it to work with the 24/7 pick up and drop off feature. This was frustrating but we were very happy with our overall experience.
Meagen K.Did not get the chance to drop off the car myself but I was well served as this is where I di the booking
wilfred K.No blankets when I ordered 6 dozen.
Brendon F.The overall booking was frustrating. I was initially told by a Uhaul representative in Red Deer, AB that I would not find a 4x8 trailer in central Alberta. I called the Uhaul 1-800 number and booked regardless. I was given a number to call(which was the Calgary office) to confirm my reservation. The representative told me that I would indeed be able to pick up the trailer in red deer....110 % guaranteed. The day before my pick up date I received the confirmation call from Uhaul(Calgary) informing me that my pickup location was Ponoka, AB not Red Deer as promised!! What's even more frustrating than not having my promised preferred pickup location was that there was a trailer IN RED DEER on our way to Ponoka. I do not understand how Uhaul manages their bookings. Very frustrating!
Karen D.Needs better signs, maybe actually have something somewhere to show where the office building actually is
Brett R.Vendors/ reps need to be well equipped to help customers, not simply ask us to figure things out on our own. Customer service was poor plus getting charged for mileage that I had refuted in the beginning is not cool. If you guys changed my pick up location you guys needed to be accountable for the extra mileage. Overall the process was not the best but I moved my stuff so thanks!
Sarah N.Once we found property, things went smoothly. The door to the office is not clearly marked either and is a bit confusing to find.
Larry L.Other than the iPhone. Not working correctly for bill payment. Le service a été excellent. And loved the ducks on the farm.
Karey B.Nothing at this time
Rick G.The lady who served me was delightful, truck was in good condition and handled well, and was fun to drive.
Graham B.We just drop off there never talked to anyone or went into the facility
Natasha L.Very thorough & professional!
patricia B.Lots of mud - but understandable considering the snow melt etc. Was a bit concerned about leaving vehicle without someone actually being there, but very convenient location. Loved the animals!!
Bill M.The rep I had originally talked to had led me to believe that I was to receive a different truck and trailer to pick up an old 1956 vehicle ( 3 days prior ). When I arrived to pick up the rental , a much different set up was waiting for me ( not a big deal really ) except I was notified minuits before I was to go that I would have to waive accident coverage , or make detours to pick up a different trailer at a different location , since the computer had no specs on my vehicle and the trailer may not be suitable. BOO. Not Cool. I had already took the day off to get this move done , and was on a tight schedule , so I could not make other arrangements ( bad weather was a consideration as well). I went anyway without any issues at all. I had about 40 minutes to spare to return the rental before the business closed. The only concern I had with the rental truck was the terrible tires which were not at all suited for Alberta winter roads. I'm fortunate that I have driven these types of trucks while doing service work , so I had some experience with how they handle , but the tires did really suck.
robert B.Prompt, professional and friendly.
MICHEL L.I requested a truck to be available at Sherwood Park, AB and got my confirmation, but I was told the day before to pick it up instead at Ponoka which is 115 km and 1,5 hours. That created an extensive complication as I had to find someone to drive me there at 630 am and pay additional $100 in gas. Creating all kind of inconveniences to me and my family.
Euclides M.The contracts need to be clear. The truck was on empty, I was told it was at 1/4 tank and I was being given a credit of $40 as it wasn't full. I would remember if someone said "the truck is on empty". In addition, I was given until Tuesday morning for return, yet the contract contradicted itself and said 2 day rental. Finally, when I called to confirm the rental, the details were incorrect either because I use a Mac and its PC based program, or something didn't transfer over. Either way they were surprised by my call to confirm rental.
Amanda S.