Customer Reviews for Wobbe Lane Rentals
(U-Haul Neighborhood Dealer)

Évaluation :

2

Uhaul charged me 600 bucks for a less than 10 mile local move. Until that charge is reversed and put back into my checking account, which was made negative because of their error, this bad review will stay up and I will tell EVERYONE I encounter about my bad experience. I returned the truck while someone was in the office and for them to do this is ridiculous!!!!!

Évaluation :

3

Did not interact with anyone just dropped off truck.

Évaluation :

3

See comments above

Évaluation :

5

I was fully satisfied with the equipment I rented, I will recommend this location to my friends and family members. I had a safe trip and thanks to uhaul for their safe equipment. HAm.

Évaluation :

5

This site was a safe location that I know personally. I felt warm and invited even though it was closed. The drop off procedure was easy.

Évaluation :

5

Great location

Évaluation :

4

Service was very professional. Helped with a trailer upgrade easily. No furniture pads or supplies here though.

Évaluation :

5

Staff was helpful and nice. Clean facility, unlike some other places

Évaluation :

5

The guy assisting me that day was great. Made it all quick and easy so I could be on my way.

Évaluation :

3

Chris from the Uhaul location in Malvern told me that the guy at this location would help me and when I got there he seemed very annoyed that I was dropping it off there. All I was told was that I would get an email with my final receipt. I didn't receive anything until almost a month later and it was from the uhaul recovery department stating that they have been trying to get in contact with me (WHICH IS NOT TRUE). I finally got ahold of someone at uhaul and after being on the phone FOREVER got it taken care of. I WILL NEVER RECOMMEND UHAUL OR USE UHAUL OF ANY KIND AGAIN. HORRIBLE

Évaluation :

1

Terrible customer service, muddy equipment inside and out. Had to be cleaned before we could use it. Had a flat, 4 weeks later it still sat in my driveway with a flat, and then was charged for that time.

Évaluation :

1

I like the Boston location, staff is very nice and helpful. When I returned the truck + trailer, one male staff in the Springdale location is very ruled to me, there was no spot for me to return the truck+ trailer so I had to park where it is available and asked for his advice, this staff turned around and told me "you don't have a common sense ". There is no way workers could tell that to customers. This person is racist to me, just because I am Asian, it doesn't not mean he could say whatever he wants to me and he has no right to treat me or anyone with this kind of attitude. I need to bring this up to Uhaul company, this is unacceptable and I can use social media awareness to let other customers know. It is costly to rent a Uhaul truck and I was there to return the truck, not to ask him for a favor but this person treated me with no respect, raised his voice and very unprofessional. This is very bad experience for me and I am sure I will share this with many others as I could.

Évaluation :

5

Try to include boxes that customers like us can buy. I ended up going to another U-Haul branch just to buy those boxes.

Évaluation :

5

Personnel was excellent and very professional! Helped carry my boxes to car!

Évaluation :

5

Not much. Ran good nice and clean. Courteous helpers.

Évaluation :

5

Superior service.

Évaluation :

1

Truck reserved 6/15 to pickup 6/30 @ 10:00am I was notified 6/29 that truck would be available 6/30 @ 2:30. I called uhaul and it was moved to this location. When I advised I needed an extra day truck went from $124 to $259. The manager said there was nothing he could do to change contract so I called uhaul. After holding 35 minutes he called an Andy and resolved matter in 10 minutes and mentioned he had places to be as though we didn't. I found this to be deceitful and unprofessional. I would never recommend him to anyone and makes me second think using Uhaul again. I reserved 2 weeks early and understand truck not arriving at original location, but the way I was treated at alternate location was awful and not what I expect from Uhaul.

Évaluation :

1

The website quoted me a price. The location charged me double that quote. Then told me they close at 3:30 so don't worry about the return time. Then they charged me double again, so I was charged 4 times the amount I was quoted and agreed to on the website!

Évaluation :

3

All good

Évaluation :

5

The enclosed trailer leaked and soaked the new mattress.

Évaluation :

5

Friendly helpful service.

Évaluation :

5

Nothing! It will be the first location I will use in two weeks when I do my next load. Great service!

Évaluation :

1

Upon return of the truck, my ride got to the office a couple of minutes before I did. A disheveled young man with 2 dogs came out yelling at her, insisting that my young niece roll down her window (she did not, why would a young woman do this for a stranger yelling at her?). She felt threatened. It was after hours. He told her that she was parked incorrectly and he made her move off of the property. She then she had to promptly turn around and return when I arrived a moment later with the truck. I will not use this U-Haul office in Springdale again and I will tell my friends to not use it also.

Évaluation :

5

It was excellent 👏 👌

Évaluation :

5

The online check in was very convenient as I needed the equipment prior to the physical opening of the store. Great service as always!

Évaluation :

1

Billing problem and I got pictures of everything

Évaluation :

2

Renting agent late to location. Cargo area not checked by agent - previous renters used blankets, dolly and appliance dolly were in back when I opened door to load. Truck parked such that she had to help guide me to work it out of that spot to drive it off. The reason I reserved there was due to proximity to my storage unit and opening time. Usually rent from corporate location on Hwy 71. Will use corporate location next time if possible

Évaluation :

4

Office staff was exceptional is service and very polite and enjoyable to work with.

Évaluation :

3

It said this came with a ramp. It didn't have a ramp. It was a problem for us when we rented it, mainly because, pianos can go out of tune if jostled too much which is why we needed this ramp. It was also harder on my boyfriend's back and caused him more trouble. We didn't know it didn't have a ramp until we got down to the location to load, or else we would have called to ask about it, and by then it was too late anyway and we would not have been able to come back to the location due to time constraints. It would be appreciated if there was clarification on whether or not it indeed came with a ramp before renting the trailer. Other than that, the people were late getting to the location to open their store so my boyfriend had to wait for a little bit longer than planned. It would be nice if they could plan to be there on time, especially since I called the afternoon before to make sure someone would be there and that the trailer was going to be available. The trailer was still available and clean so that's why I gave 3 stars. However, I would lean towards using a different location next time and would only use this location again if a dealer with a higher rating wasn't available.

Évaluation :

1

When I walked in they were sleeping on the desk. I wanted a 17 foot and she said there was none in the area except for her 15 foot. Which I know is not true because I had looked it up the night before. Customer service was not her strong point. Then she didn't inspect the truck with me. No dolly or moving equipment on except for the pads. The pads were wadded up and in a mess and soaked with water. Broken glass and debris all in the back of the truck. I was charged 137 for the rental and she said to hurry back with it as well. I would not use that location ever again. Worse U-Haul I have used. I feel like it was a waste of my money. They let me know I wouldn't get charged extra but still over charged for what I got. Very disappointing.

Évaluation :

2

U-Haul needs to better review contracts up front and not later be told after dropping off equipment that $$$$$$ is owed. I picked up my car dolly on the 5th and to be dropped off on the 16th at a different location. When I came in to drop off the lady on the front desk automatically told my I owe $200 plus. I told her that I paid full amount at original location and that I wasn't late to drop off equipment. I also told her that I wasn't going to pay triple the original amount and that demand that someone from higher up to call me and to better explain to me the reason behind on paying a ridiculous amount before charging my card. I went to original U-Haul place to complain and it showed I didn't owe anything. The lady up front told me that she will look into it and call with in an hour. She called and said there was nothing owed. I asked for an explanation and she couldn't tell me one. It's not right to be told out of no where that I needed to pay triple amount of my original amount paid after coming home from vacation and dropping off equipment. Just disappointed...

Évaluation :

1

1. I called previous to pick up stating I will pick up the trailer in 20 minutes. I arrive and door was locked and I had to continue to wait while lady was next door at an apt complex. 2. I was never informed trailer had to be returned to the same location. I don't use U-Haul often. My understanding is we can return them to any U-Haul location. 3. Lady never walked out to check off trailer with me. This not knowing the correct trailer she was giving me. 4. Lady input wrong number causing more confusion to the location and wither the trailer was returned or not. Not impressed with the service.

Évaluation :

3

Answer the phones !! - hit or miss when calling the business, but once the call did get answered the person was very helpful.

Évaluation :

2

Was charged an additional $40 even after receiving an offer to save $40 by agreeing to return the trailer to a location much further from the location to which I travelled. Had I known the discount would not be applied, I would've returned the trailer to a location 2 miles away rather than 15 miles. When I called the pickup location about it I was told that's a corporate offer and would have to contact corporate. I did however receive a $20 discount because the owner/manager wasn't available at the time of pick up.

Évaluation :

4

I rented moving blankets and they were not left in the truck. This posed an extra expense on my move and caused additional time.

Évaluation :

5

Employees were very nice and knowledgeable. Will recommend this location to my family and friends. Will definitely use them again.

Évaluation :

5

I didn't have any contact with this location. They did try and speak to me but I missed their call and my voicemail wasn't set up. By the time I called them back it was too late and they weren't open. It was easy to drop off truck, everything turned out just great.

Évaluation :

5

Staff was professional and courteous. The 15 foot truck was a joy to drive.

Évaluation :

5

They were very helpful, kind and the truck worked great and was clean. Nothing but a positive experience!