Excellent service!
Shelly T.
Customer Reviews for Woodard Mercantile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They over chargerd me for something I didn't ask for .
Jaquan B.Nice place to do business with
Terry M.The Woodard Team of professionals are the best around! Love our Mercantile! UHAUL rocks too!
JEFF H.The people are always helpful and friendly. The trailer was clean and functional. However, this trailer needs to be repainted, The door latch is difficult to use because of damage in the past. Some screws are missing in the floor and it creaks when walked on. The hitch has been damaged in the past. Tires were in good shape. It did what I needed but I wouldn't put my name on it. I rented several trailers and a truck in the last few months. All the other equipment was in very good shape. I will use U-Haul next time I need a trailer.
Micheal D.Very nice people. Very helpful. !!!!!
John H.Maybe leave chips and a cold soda waiting in the truck? I always have a good experience with Uhaul so I'm not sure what you could improve on. Hotels used to leave chocolates and wine in the rooms for its customers, so maybe something like that? Although wine wouldn't be a very good idea with drinking and driving and all. Thanks Uhaul.
Terry M.Experienced a fast and courteous transaction renting the 5x8 trailer.
Rick E.I never have any problems turning in equipment. They are friendly and helpful.
Micheal D.Quick and easy with a helpful staff
Chuck S.The pin on the loading gate was bent so the trailer was not useable
Aden L.The drop off at this location was very easy and quick. Very courteous employees!
Michael A.Never a problem renting from Woodard's.
LYNDON V.Our U-Haul was filthy inside. Do they not sweep or hose them out in between uses? There was caked on mud and lots of dirt/straw throughout, which is not what I wanted to track into my new home when we were moving items in.
Sheldon H.Very friendly and a great place!
BRUCE L.Did not have the dolly I had reserved and nobody in Wichita was able to find one so I had to buy one and they are not cheap
cody B.Everything has always ran smoothly until this incident. But we will continue to use Uhaul services as we trust that this issue will be addressed.
kevin W.Rien
Rick E.Guy at counter was really helpful with my order and helped me fix something I messed up online. Helper to check out trailer was pleasant and provided great customer service too.
Noah K.Great people. Very helpful.
john P.U-Haul installed hitch was not installed properly. Trailer kept hitting the ground periodically had to stop multiple times throughout the trip. Had to buy new wiring for the trailer. Also had to flip the receiver and ball causing a delay in travels
Tanner H.The person who checked us out was so nice. And the gentleman who helped us hook up the trailer was polite and super helpful. Highly recommend
CHRISTIE B.It was fine
Steve S.The only issue was I found some broken glass at the front of the trailer, but was able to clean it up without anyone getting cut.
Debra M.The online return service was poor and did not work with assisting in my return of the vehicle.
Alaina W.No uhal sign! It's in a barn mercantilr location. We droce right by the location. I had to call them to see where the heck they were. Very unhappy with the experienxe.
Bixie V.Be sure to have person taking order, read back the actual date. If he would if we wouldn't of had to go through so much stress. I'm thankful my husband happened to stop at a different one for a box. Then he checked while he was there.
kevin W.We have used this location gif several pickups and retuned. Great place.
MARK B.Staff very friendly
Loretta A.Truck was not clean outside, not ready at pickup time. Inside staff extremely helpful, outside staff not customer friendly.
james W.This place was easy to find, easy to drop off my trailer, and the staff were super helpful with the overall experience.
Ashley T.Using the service end of Feb. but just now getting charged for it now is very inconvenient. I should have been contacted or told about it because it wasn't in my plan to be paying it right now when I have other things to pay right now. Very frustrating.
Xiomara L.The only thing I do not like which is probably a UHaul policy is if you are an hour over on your rental you are charged an entire extra day. This is not common practice in rentals as I rent cars almost weekly for travel. This seems like a money trap policy.
Leah T.Nicer counter staff.
Alan T.Very helpful and pleasant staff to work with. I initially called them when I discovered the drop off location was way off base and they were very sympathetic to my problem and got me started in the right direction to change it.
John M.Woodard Mercantile does an excellent job!
Bryan S.A woman approached me outside and offered to assist in returning the truck so that was nice. It would be good to have a sign saying where to return Uhaul trucks as this location is an authorized dealer and not a uhaul store.
Matthew B.Woodard mercantile is always first class
Dewayne M.