The owner went above and beyond to make sure we were all set before he left- we arrived late- thank goodness because the online wasn't working! 5 stars plus!Andrea S.
Customer Reviews for Woodford General Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Drop off was easy and helpful . Thank you to Matthew who arranged a drop off after an hour wait on hold.Dennis O.
It worked out well as they had the trailer taht I neededJames C.
Friendly service!!!! Great locationKen P.
Make sure that the uhaul is actually wiped down and cleaned.Nathan L.
Le client n'a pas laissé de commentaire.Oliver K.
Excellent service!!! Professional and friendly!!!Jacqueline K.
Le client n'a pas laissé de commentaire.Jim C.
I received fast and attentive service!Michael H.
Woodford really got us out of a jam. We were not told that we might not be able to pick up the truck at the location we reserved it at, and when we were told we needed to pick it up 1,25 hours away and later than planned, we were in a tight spot. (U-Haul, please make it clear to customers that a reservation does not guarantee a pick-up location). The owner of Woodford General Store did some calling and was able to arrange for us to pick the truck up a day early, and the situation ended up being better than planned.Kenneth M.
Le client n'a pas laissé de commentaire.John L.
The individual who assisted us was professional and gave instructions on the equipment. Unfortunately, there was a miscommunication between the uhaul schedule manager (phone operator) and the Woodford employee which caused considerable confusion. In general the scheduling people who we spoke with on the phone were combative and unpleasant to deal with. The face to face uhaul staff did a great job.Brandon C.
Le client n'a pas laissé de commentaire.Patrick H.
Le client n'a pas laissé de commentaire.John R.
The person who checked us out when we picked up the truck was poorly trained and it took way too long. She was very nice and courteous but was alone at the store and had never checked out a uhaul before. Felt bad for her. Not her fault. She did her very best under trying circumstances. Also cell phone/internet coverage was poor at pickup location. When we dropped off truck, ahead off time, the store was closed(unscheduled) and no one was available to help us check out. Also the gas pump was closed so we were unable to gas up without a 14,4 mile round trip down the mountain and back. Very, very disappointed with that part of the experience. The truck itself was excellent. Well maintained and clean.John P.
Top flight operation. Excellent service and facility.William N.
Specify the tow/haul on/off switch is on the shift lever.Charles S.