Customer Reviews for Woodfords Auto Repair
(Concessionnaire U-Haul dans le voisinage)

305 évaluations

2424 Pleasant St   Eau Claire, WI 54701

(715) 833-7069

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi et dimanche :
    Fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(715) 833-7069

2424 Pleasant St
Eau Claire, WI 54701

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    8h am à 12h pm / 1h pm à 5h pm
  • Samedi et dimanche :
    Fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM F. C. 
Évaluation :
2

the employees at this location were very helpful to us. Their attentiveness to finding the broken brake hose on the trailer saved us from a car accident, wrecking our brakes on our truck, and preventing us from having a car accident! They found the broken hose when they were hooking us up. I did called the customer service line and they were helpful, except when we were trying to get another trailer, they needed to communicate with each other on what they were giving us to replace it. I did talk to Ken the supervisor who needs to be a little more empathic to the customer instead of yes miss, yes miss, understand that going a a extra hour away to get a trailer and then drive another 4 hours is not what we wanted or planned to do. Why don't they have a check off list when they are getting the trailers in to make sure everything is working and safe?? I wasn't I offer a refund instead I had to ask for it? The men at the location went out of their way to help us and we appreciate that more then they know!

Mike B. 
Évaluation :
5

Personal were stoned friendly. The type of people you want to do business with.

Jeremy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
3

I made my reservation two weeks beforehand for both my storage and my vehicle at a convenient location and neither one of these were available when it came time for my move. Very disappointing!! What's the point of reserving ahead of time of these aren't going to be available when they are needed?!?!

Lisa J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Carl M. 
Évaluation :
3

Parking lot is kind of small and has a weird layout, making it initially challenging to park a 20' Uhaul.

Alen Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nic W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kelvin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhonda J. 
Évaluation :
1

Picked up UHaul 20 ft truck with a 1/4 full tank. Was advised to fill it back up to where it was when it was picked up. We filled it back to a quarter tank, and dropped off. Was charged an additional $57,25 for fuel even though we made sure the tank was exactly where it was when we picked it up. Very poor customer service.

Randy V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Luke T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bernd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe K. 
Évaluation :
5

The day before pickup a woman (I can't remember her name!) called on behalf of uhaul to let me know my truck needed to be picked up at a different location (woodfords). I was moving by myself 200 miles north in the middle of an ice storm and wasn't particularly pleased to hear of any new updates. The CSR was exceptionally reassuring, gave me a free extra day to pick it up early and an extra 10 miles. I needed that extra day more than I knew. THANK YOU to the woman who called for her patience, persistence, humor, and compassion. above and beyond communication I won't rent a truck from anywhere else ever! Merci!

Joseph D. 
Évaluation :
5

Great guys, very helpful.

Glynis W. 
Évaluation :
5

The customer service representative was very helpful and courteous.

Christopher S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

steven J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trudy B. 
Évaluation :
2

Absolutely not user friendly to pick up a UHAUL first time… no internet device at the store. Many lost online line connections to even rent it!!! So dissatisfied and frustrated.

Sophia P. 
Évaluation :
5

The staff at Woodford's was amazingly friendly and helpful! They took the time to inform me of all my moving options and then attached the equipment to my car. The service was terrific! They made a hectic day so much easier. Merci!

Michelle M. 
Évaluation :
1

The Trailer we picked up was buried in the mud and completely boxed in

Austin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen A. 
Évaluation :
3

Very disappointed to receive a call 2 hours before pick up and being told that the trailer I ordered was not available. Very bad service!

Flemming C. 
Évaluation :
5

What they said would happened, actually real happened. Very nice employees. Got the trailer on time and they were very helpful at both ends. Uhaul, is Superior there to others李

Don D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
4

Was clean on the inside but turned out the trailer had roof leaks. Thankfully most items were in bags that got leaked on.

Brodie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trudy B. 
Évaluation :
5

Thank you, customer service was great.

Darren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim F. 
Évaluation :
5

Very helpful staff

JIm M. 
Évaluation :
5

They were very helpful

Elizabeth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Ann M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIEL G. 
Évaluation :
4

This experience was OK. Here is the problem: I live in Roberts, WI, I thought I reserved a truck in Hudson, WI (which is about 10 miles away) as 2 or 3 locations popped up, and we were moving things to Eau Claire. Two days before my pickup date, a representative called me that no trucks were available in Hudson, but there was one in Arcadia - which is 103 miles away! And Eau Claire is between Roberts and Arcadia. So drive 206 miles just to get the truck, then another 62 miles to Eau Claire? I was then told there was a truck in Plymouth, MN which is 53 miles the other way and across the Twin Cities and during rush hour. Finally was told that there was a truck in Menomonie, 36 miles from my house. OK, fine, so 36 miles to Menomonie, then 36 miles back to Roberts, then to Eau Claire. As we were dropping off the truck, we were charged an extra $10 because we were "over mileage" as somehow UHaul assumed we were moving from Menomonie to Eau Claire and calculated mileage from the pick-up place! Um, really? Maybe in the check-in process ask for a little more detail on where this truck is going? Also have representatives that can use Google Maps so they know where Roberts is and not try to send me to Arcadia to pick up a truck - what kind of overage would there have been in that case??. There was no problem with this drop-off location.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S. 
Évaluation :
1

The problem was not the location but the fact that the app wasn't working and nobody was there to help me. It is not a knock on the location. The U-Haul experience was awful. There was no reason for it because the main U-Haul store was only 1,3 miles away. You need to ask about the remote checkout process. It's terrible and I stood in a rainstorm for 35-40 minutes

Mike E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cole E. 
Évaluation :
3

Make trailers that don't shake the daylights out of you.

TODD C. 
Évaluation :
5

Very friendly and helpful with unloading. Simple easy transaction in Wisconsin

Dennis S. 
Évaluation :
4

Convenient location, some what disorganized in appearance. Very friendly personnel.

DOUGLAS L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD C. 
Évaluation :
5

Customer service was great, fast and personable. ⭐⭐⭐⭐⭐

Antonio H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHUVRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Very well run operation. I've been there several times and they're always excellent!

Gregory L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Yeng X. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michele H. 
Évaluation :
5

Thanks so much for your help when we returned the trailer!

LAURA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIAZERT O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
5

Staff was professional and friendly.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE T. 
Évaluation :
5

The parking lot was full and fairly small, but with the help of the personnel, my drop-off went very smoothly. Nice folks.

Darren R. 
Évaluation :
4

Employees were very helpful, and made it a very pleasant experience.

Talia V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Teresa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN T. 
Évaluation :
5

Great place. Easy and friendly

DAN D. 
Évaluation :
5

Super nice and helpful

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill W. 
Évaluation :
5

I think everything was well setup with excellent customer education on how to use the trailer.

Herbert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Nathan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julia B. 
Évaluation :
5

4th time we've used Uhaul and no problem with truck usage, pads or turn dolly. Except this time. Anything is need to be more constant once an order is put in. That the Uhaul truck and everything with it is at the location scheduled. This time was bad. It got changed 3 times to a different location

Debra A B. 
Évaluation :
3

Too expensive

Alan B. 
Évaluation :
5

Customer Service was Excellent - Thank You, Bob

Robert G. 
Évaluation :
5

Nice service

JENNIFER H. 
Évaluation :
5

Woodfords Auto Repair was very accommodating with a short notice rental extension and arranged for an easy after hours drop at their location in Eau Claire, Wisconsin. Thank you!!!

Glenn H. 
Évaluation :
5

Great service great people! They put new tires on the trailer just before I used it and it pulled like a dream!

Tyler S. 
Évaluation :
4

ALL your locations, including this one, over estimate the amount of fuel in the tank at checkout. In this case, they checked me out with 1/4 tank, but the tank read exactly between 1/8 and 1/4. I took a photo because I didn't have time to go back inside and have the checkout redone, as I've done the last three times. When I returned the truck, the original checkout person was out to lunch and the other guy didn't seem to know what he was doing. I didn't have time to figure it out.

Theresa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete A. 
Évaluation :
5

The attendant showed me how to connect and disconnect the trailer and was very helpful. Instructions were clear.

Joseph L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
4

Nice people, but just a short drop off, so nothing special either way.

Richard S. 
Évaluation :
3

While it was not the fault of the Drop-off Location personnel, I dropped off the 15 ft. rental, say 2PM on Sunday & Woodford's was not open. I tried diligently to complete the mobile(cellphone) check-in, but attempted it some 12-15 times. It could not locate me at that address. I finally gave up as a disaster. That app stinks! I was ready to throw my cellphone in absolute total frustration. Sorry, but that's the truth. I called Woodford's on Monday morning & Dave Woodford said that he'd be more than willing to take care of the check-in details. I'd say he went above & beyond to help me out as I had to be at work to do my job. His effort(s) were greatly appreciated & I also wanted to avoid the $20 fee for having the Drop-Off staff complete that task.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Breanna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colin E. 
Évaluation :
3

The truck was disgusting. I couldnt touch anything that wasnt sticky. The dash looked like it had weeks of dirt and grime on it. Went to fold down the cup holder and it looked like someone dumped out coffee or a dark soda and left it. Same with the fold down arm rest. The windshield was hard to see through. Looked like someone had a large dog in there licking the glass

Chris T. 
Non les évaluations ont été soumises pour cet établissement.

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