I was told I would get 50 miles off on my bill if I went over 100 miles which I did but when I was paying for my bill it didn't honor it. I need feed back on this issue, pleaseMARLENE K.
Customer Reviews for Your Space Storage Of St Charles
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Waldorf, MD 20603
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam - dim : 9h am à 3h pm
Heures d'ouverture spéciales
- 7/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brandon H.
Le client n'a pas laissé de commentaire.geoffrey S.
Ms. Valarie was filling in at this location today and she was very professional, courteous, and helpful. I hsve rented here previous and the staff was friendly and helpful.TERRANCE S.
Customer services can be a lot better. It's not what u say it's how you say it. Didn't feel welcome. It was uncomfortable alittlecrystal C.
Le client n'a pas laissé de commentaire.Roberto G.
Le client n'a pas laissé de commentaire.Elicia G.
Le client n'a pas laissé de commentaire.Patricia K.
Le client n'a pas laissé de commentaire.Joan B.
The customer service was excellent- had a great experienceJames P.
Le client n'a pas laissé de commentaire.Tiffany M.
Wanda was, as usual, very busy, but always professional in her communications and customer service. No issues at allJOHN M.
Everything was really good.Kevin S.
The Young lady that helped me is just amazing. EVERY TIME.Paul J.
A long wait at the pick-up location the morning I checked the vehicle out; the customer service rep did her best, but she was just one person. Perhaps additional staffing, if possible, on weekday mornings?Douglas O.
Le client n'a pas laissé de commentaire.Edwin A.
I was charged twice and not refundedDamien L.
The wait time was extremely long when I picked up the uhaul (not the employees fault, but average wait time to pick up was about 30 minutes, maybe another computer could be installed for additional staff or pickups could be spread out to accommodate the wait? There was also some trash left in the cup holders of the uhaul, but overall everything was great.Caitlin C.
Le client n'a pas laissé de commentaire.Timothy D.
Le client n'a pas laissé de commentaire.Brian M.
That hole 19,95 is bogus so please give the correct total when renting a uhaul the price is really double what they quote you. Please find a friend or family member to help to get amuhaul is not worth itSusan R.
The mirror on the passenger side was broken. I could not see in my blind spot, which caused me to almost get into two accidents.Brian J.
Le client n'a pas laissé de commentaire.Khrushcher B.
Le client n'a pas laissé de commentaire.Craig C.
Le client n'a pas laissé de commentaire.Thomas M.
The team was very professional! Easy process.Percell A.
Staff are incredible, friendly. Excellent service à la clientèle. The best in the area.Darren V.
Le client n'a pas laissé de commentaire.Artemus W.
Nos atendieron muy bienElvin C.
Le client n'a pas laissé de commentaire.Sean M.
Ms. Wanda was the Rep who was very helpful from beginning of reservation process through the rental and even to the return on a Sunday afternoon.Richard J.
Le client n'a pas laissé de commentaire.Tom D.
Le client n'a pas laissé de commentaire.Karen W.
Le client n'a pas laissé de commentaire.Constina L.
The vehicle was not clean. The windshield had duct tape all around the outside and leaked. The inside of the windshield was dirty. The driver's side window made a loud whistling noise at any speed above 30. I believe the vehicle had previously been in an accident. The upkeep and maintenance of the vehicle is poor.Shaila H.
Le client n'a pas laissé de commentaire.Stephen H.
Le client n'a pas laissé de commentaire.Neko R.
The woman that was working at this location was VERY rude and made unnecessary contact. I did a contactless pick up before business hours and she still came out when I arrived and was yelling and hollering at myself and other customers on site. Very unprofessional.Michael D.
Truck broke down on me and I was not able to finish my business and miss a day of work because of it.Krasil B.
Le client n'a pas laissé de commentaire.WILLIAM B.
Your company failed to notify me of a change in pickup location so it was an inconvenience as I had to pay for 2 Uber rides to pick it up that day. A little annoyed I had to spend an extra 20$ due to your company's lack of communication. Luckily the area supervisor was an the first location and used his access to find out my truck was now on the other side of a rather large city. Maybe a better system like the phone call I never recieved either. There were 2 other customers in the office who were in the same situation. Location changed with no notification. Other then that as always loved using uhaul for my in town move again.Timothy L.
Front desk superb customer service! Very polite & informative.Amy B.
Le client n'a pas laissé de commentaire.KARIDA C.
Great Job Wanda and Breonka!Mariyam J.
Customer service was wonderful! The cab of the truck, however, was very dirty and I had to clean & sanitize it before completing my move.Verna B.
Le client n'a pas laissé de commentaire.BRYAN H.
Truck wasn't clean and had to dispose of water bottles in cabin. They overcharge in fuel.Jeanean W.
Employee was a great help!Kaileigh R.
Staff was friendly and were happy to answer any questions that I had regarding my rental. Clearly explained everything to me. Will definitely rent from this location again in the future whenever I need a UHAUL.Kristopher C.
Le client n'a pas laissé de commentaire.Johnathan L.
Le client n'a pas laissé de commentaire.Robin E.
This is the best location I have ever been to. I will always prefer and recommend this location. Very friendly and helpful staff. 10/10 experience always.Kendra C.
Le client n'a pas laissé de commentaire.Walter S.
Le client n'a pas laissé de commentaire.Desi W.
The staff was excellent. Great customer service, very honest and upfront.Demetria L.
Le client n'a pas laissé de commentaire.Tameika M.
EVERYTHING WAS GREAT AND IN ORDER.Linda M.
Being more clear as to what purchasing the insurance can or cannot be used for.Danyelle M.
Le client n'a pas laissé de commentaire.Richard S.
My experience was good and promt thanksMark W.
Le client n'a pas laissé de commentaire.Chanelle W.
Make it easier/simpler to use the online early pickup toolGregory G.
Le client n'a pas laissé de commentaire.richard T.
Le client n'a pas laissé de commentaire.Russell B.
Le client n'a pas laissé de commentaire.Scott J.
Le client n'a pas laissé de commentaire.Karma B.
Le client n'a pas laissé de commentaire.James C.
U haul corporate decided overnight to cancel my 24/7 reservation (due to a decision perform maintenance on the assigned truck) which caused me to have to wait 1,5 hours until the office opened to reassign a different truck. Also the location scan is in a completely obscure location!!! It's tucked in a corner around the back side of the mailbox! Unless you already know it's there, it is impossible to find!Derick L.
Le client n'a pas laissé de commentaire.Cynthia B.
To have great staff like the person (I forget her name) work there. She was pleasant and very helpful.Delfone P.
The employees were very helpful. Really nice.jennifer D.
Everything was great, including the staff. Keep the friendly and customer-oriented staff!Linda B.
Le client n'a pas laissé de commentaire.Delores S.
Le client n'a pas laissé de commentaire.DUVAUCHELLE E.
Le client n'a pas laissé de commentaire.EDJIR C.
Le client n'a pas laissé de commentaire.Viola W.
Le client n'a pas laissé de commentaire.Robert W.
Le client n'a pas laissé de commentaire.Jeffery W.
Le client n'a pas laissé de commentaire.Rizwan D.
My complaint is not with the location but instead the entire experience. This was the worst rental experience I have ever had. I was told only two days prior to my reservation that the truck I requested was no longer available. Instead I would have to go to another location that was a 45 minute drive from my apartment. When I got there the truck was not ready and I had to wait an additional hour. Additionally I was charged a lot more for this particular rental because I was charged per mile. This location as I mentioned was much farther than the location I originally booked so I ended up traveling many more miles, and paying quite a bit more . This was a huge burden on an already stressful day, and I wish I had been given more notice than two days so I could've figured something else out.Jessica R.
Le client n'a pas laissé de commentaire.Dwayne G.
Le client n'a pas laissé de commentaire.Jovan P.
Better customer service.Khalil D.
Le client n'a pas laissé de commentaire.Luis J.
That one person should only deal with truck rentals and the other person deal with storage rentals. I had to wait for over an hour because associate were dealing with storage rentals.Rhonda W.
Very Good! Very helpful and pleasant!Viola W.
Le client n'a pas laissé de commentaire.Jabbar G.
Lost time checking out the truck-1) the self checkout site did not work so I had to go in to the store to manually check the truck out. 2) While the employee was checking me out, the phone rung. She answered it and the Regional Manager was on the phone. Instead of asking if she has customers, the manager started asking the employee about supplies, etcâ€¦ Five minutes later we (2 customers) were still waiting for the employee to hang up. Because I had movers in route to my home I had to speak up and ask if the employee could finish checking me out so I could leave. The Regional Manager heard me and hung up. The employee apologized and said that if she didn't answer the phone she could risk losing her jobâ€¦huh??? I did not feel respected or appreciated by MANAGEMENT after that statement.Kimberly C.
Le client n'a pas laissé de commentaire.Vanessa W.
Le client n'a pas laissé de commentaire.Jerniecia B.
Le client n'a pas laissé de commentaire.Lisha B.
Le client n'a pas laissé de commentaire.Arion S.
Le client n'a pas laissé de commentaire.Desi W.
Le client n'a pas laissé de commentaire.Carlos T.
My entire experience was great! This may be the cleanest rental facility of any type I've ever experienced. I don't remember the name of the woman who handled my rental but she is a major asset to your company! This will be the location I use in the future.Kevin B.
Le client n'a pas laissé de commentaire.Reginald W.
Le client n'a pas laissé de commentaire.Carol C.
I bought moving boxes majority of them all the handles broke and they started to split they were poorly constructed I would never use those cheap boxes they feel cheap and did not hold anything really.Joseph M.
The customer representative was excellent. Very professional and friendlymargaret F.
Mention to check vehicle prior to exiting premises. This was not mentioned on our visit. Please notify / remind customers to visit link prior to exiting your premises.Taunja W.