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Steven S
Customer Reviews for Your Storage Center at Flying Horse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great experience all around! Thanks so much!!
KRISTIN AIt was such an easy process - especially since the location is within walking distance to my residence. The staff was nice and helpful!
RUTH GGreat service and easy move! Thanks
Brian BThe gentlemen were courteous and knowledgeable. The bathroom was clean (BONUS!). Thanks for being available and timely. Cheers, RR
REBECCA RWas not informed in advance that the furniture dolly and 2 dozen furniture pads that I ordered, were not available at the store when I picked up the truck. This caused significant delay in my moving plan as I had to take time to find them at another store miles away.
CLIFFORD WThe back of the van was really dusty. Need a sweep
KATHLEEN TIt was filthy in and out when I picked it up. We moved a few pieces of furniture that were all wrapped then returned the truck in the same crappy condition we picked it up. The charged me $25 cleaning fee. Never again will I rent from that theifing location. And never again will I rent anything before taking pictures in and out and the dashboard. My mistake, you're bad business practices. Cheaters never win!
KAREN BJacob was amazing to work with.
KEITH CThis is the second time I have rented from this location and both times were easy and professional.
TAMARA KThe windshield was extremely dirty with bug splatter I had to clean it Other than that the staff was very friendly and professional The van was great drive
RICHARD MThe staff at this location was helpful and professional. Not a thing I would ask to have done differently.
MATTHEW DNo moving blankets included, had to go to another location to get blankets before starting our move.
Taylor WThere was no one there all day during business hours so could not get the keys. This cubesmart location was a miserable experience. No one answers the phone or on site from 9:30 on a Wednesday. Then I thought there is an outside combo box and let me download the app since it might be automated. The uhaul app is difficult because it is not a responsive design so the keyboard blocks the thing you are trying to type in so imagine entering lots of data, as it demands to hit next, but can't see the text. Ask your UI designer to go through the process in the 90F sun. Finally got it all entered a d turns out the keys were inside and I didn't get a combo for the outside box as expected. Adventures in moving.... ch3age the tag line to frustrations in moving due to 3rd party pickup location.
James KRented a van, appliance dolly, and moving pads on-line. Had to use the 24/7 pickup option because the location was not open in the morning when I needed to start the job. Vann was ready and I was able to get the keys from the box, but the dolly and pads were not in the van. Called customer service. They said it was the location's responsibility to load the equipment in the van. I was just out of luck. I do not recommend using this location outside of their regular hours.
Jon HGreat customer service and easy to pick up and drop off again.
STEPHEN HThere were no reserved dollies located in the back of the truck. After driving to two different locations I was label to locate one but not the furniture dolly. Still charged for both.
John HMy $19 van for 6 hours (only needed 4 hrs) ended up costing me $77!!! Plus no moving blankets or furniture dolly was available which I had ordered! So while the agent was awesome the experience was far from it!
Edward DWe reserved movers and they never showed up
TAMARA KThey charged me a $25 cleaning fee. Yet when I picked up the van it was dirty
SONYA MTried renting a Uhual twice and the first time the keys were not in the lock box and the following day, they changed the reservation to the next day. It was a simple task, needed the truck for a maximum of 3 hours and instead became so stressed out and frustrated. I will be using Penske from now on.
Galina LInternet and cell service was weak thereby making connectivity an issue while picking up outside business hours.
Gary KPersonnel at the pick up and drop off locations were great. My experience with the person who call the day before was terrible. She said they didn't have the size truck we reserved 2 weeks prior and didn't care. Said the reservation is only a "preference". Said we could drive 3 hours to pick up the size truck we reserved. Apparently, reserving a truck doesn't matter to you. We're moving residences from Breckenridge to Colorado Springs. You need to make sure you have the truck size and at the location when it is reserved.
Thomas GEasy pickup and great customer service.
MICHAEL PThe gentleman at the front desk was excellent! 😊 Thank you
RICHA GWe were contacted multiple times about pulling another trailer and/or returning our rental early. We turned ours in 2 days early (half the time) and didn't get any type of compensation.
VICTORIA HThe cell service is horrible, which made it nearly impossible for us to complete our rental. It ended up taking us 2 1/2 hours to get through the mobile rental process. Just ridiculous.
Eric SExcellent service!
Randall MVehicle was under two feet of snow and I spent 30 minutes cleaning it off before I could even start my move. The person running the location and showed up late as well. Vehicle was clean and worked just fine.
Brian TThe drop off location was great
Garrett BConvenient location but Cell Phone Reception (Verizon) was terrible resulting in a long, frustrating process to checkout/checkin after hours. The Vehicle was good but not "spotless" clean and had fault lights showing (tire pressure and oil change) but worse, it smelled strongly of the overpowering cologne of the previous user - I had to ventilate it overnight with charcoal filters to make it bearable enough to use.
Nathan WThis so far was the best rental PLACE we have found in the last 6 months. I think we have rented at least 6 trucks. It was easy to pick up an d drop off. We intend to use them again.
John KNot staffed.
David CJohn great customer service. Professional and courteous.
Marcial DThe cargo van was the most uncomfortable vehicle I've ever driven. Instruments too many and to hard to read w/o putting on my reading glasses. The agent was courteous but I miss his attention when first taking possession ov vehicle. Not interested in dealing with another app.
joe HHey, said that he would take and text you guys or email and let you know about the windshield wipers to get contact with me please
Valarie CVery friendly, very thorough i. explaining the rental process. Highly recommend them.
George NCustomer representative was polite and answered all my questions. He was clear on his instructions of rental of the vehicle. He explained rates and terms and I had no issues. One of the best things he told me was to look on the rental agreement and there was a section on "how many gallons of gas" to put in based on where the fill tank was!!
CRAIG LStaff was extremely nice and friendly.
Matthew TJohn provided the highest quality of customer service. You should use him as a trainer for other locations.
MARK SWe did not purchase SafeMove and opted out of it. When I went to pick up our truck the manager never stated anything about SafeMove, yet we were charged for it on our receipt from drop off. We also arrived at 1:30pm to return the truck, the storage unit gate was wide open so we parked the truck there, there was a large LED blinking OPEN sign on the front so I tried to go in but the door was locked. Since the gate was open I figured the staff might be helping someone with the units so I waited. After a while I tried the door again and saw someone sitting behind the counter. I waved and they gestured for me to go away. I didn't understand this because, again, there was a 2 foot long OPEN sign blinking in my face, it was raining and I was standing there wondering why they would turn away a customer during store hours with an open sign on, then I saw a small clock paper taped to the door that said Be back soon. The guy behind the counter finally came to the door and told me he was on lunch and to come back. They only have 2 vehicles to rent out and spend the majority of their day sitting at the counter on their phones. I've been to this location several times and the manager is on Facetime every time I see her. He told me to use the app, the same app the manager couldn't get to work to rent the truck to me in the first place. It never works. He refused to help us and told us he'd be done with lunch in 15 minutes and we can wait. Lunch at 1:30pm when the place closes at 4:30pm and he left the Open sign on and the gate wide open? This was so unprofessional. He didn't even understand why I kept telling him if he wasnt open he should turn off the giant open sign. It would have taken 5 minutes for him to help us return the truck and then he could go back to doing nothing until closing. They are never busy, never check the equipment. The last time we went the windshield was cracked, he had no idea, this time the cargo area still had garbage in it. I get that people need breaks, but don't leave a business wide open, have contradicting signage, and expect a customer to believe you need a break when you don't do anything and rely on an app for all customer interaction. If theres an app for this, then why is he there, what does he need a break from and why is he being paid to play on his phone?
Jamie MNot much, honestly. The guy working was great, the equipment was in great shape and the whole process was straightforward.
Jaime VNo cell reception
Steven WStaff was great, location easy to access.
Brian SExcellent on all accounts
Christopher WEasy process. Kind and patient associate with all my questions. Merci.
Jamie MThe van rented was dirty and while using it, we found a loaded hypodermic needle in the cab. This is not only a cleanliness issue but also a safety issue for occupants.
Kyle WGreat location. The cargo area of the van needed to be cleaned out, lots of salt in it
William MKelly at the front desk who helped us was fabulous! Very personable & excellent customer service all around! Will be back!
REBECCA CThe truck was clean and easy to access. The problem were the bald tires, in which we got stuck in the snow in Black forest picking up a large executive desk. Fortunately, we had two guys push in the front and a third on the back rocking the truck while I drove to get it unstuck. Those bald tires are unsafe to drive in Colorado Springs, in the Winter, even in short distances.
Calvin PPerson working was nice but seemed confused about mileage and how to get me the best deal. I was told the truck I was getting would be the bigger truck for the price of the smaller truck because the smaller one wasn't available . I still got charged the full price and seemed very expensive from what I was originally told .the way u haul is doing pricing seems like it's designed to confuse the customer into paying a higher price . Maybe offer training to unconfuse your customers and u haul computer system kept locking up , the employee stated u hauls computer system never works right . I think the employee did the best job he could given the misinformation and confusion u haul provides
Linda GNothing - was great!
Pamela KGreat work. Fast, efficient, and easy experience.
Stephen DJohn was courteous and efficient and I would absolutely use this location again! It turned out perfectly for my needs! I have already recommended it to my family!
Nancy L