Customer Reviews for Your Storage Center at Flying Horse
(U-Haul Neighborhood Dealer)

252 évaluations

2742 N Gate Blvd   Colorado Springs, CO 80921

(719) 323-6677

Heures d’ouverture

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 11:30 am - 2:30 pm
Heures d'ouverture spéciales
  • 7/4/2025: Fermé

Services dans cet établissement :

Pour nous contacter

(719) 323-6677

2742 N Gate Blvd
Colorado Springs, CO 80921

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 11:30 am - 2:30 pm
Heures d'ouverture spéciales
  • 7/4/2025: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADELINE I 
Évaluation :
5

Great experience all around! Thanks so much!!

KRISTIN A 
Évaluation :
5

It was such an easy process - especially since the location is within walking distance to my residence. The staff was nice and helpful!

RUTH G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher O 
Évaluation :
5

Great service and easy move! Thanks

Brian B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W 
Évaluation :
5

The gentlemen were courteous and knowledgeable. The bathroom was clean (BONUS!). Thanks for being available and timely. Cheers, RR

REBECCA R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sydnee S 
Évaluation :
3

Was not informed in advance that the furniture dolly and 2 dozen furniture pads that I ordered, were not available at the store when I picked up the truck. This caused significant delay in my moving plan as I had to take time to find them at another store miles away.

CLIFFORD W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN T 
Évaluation :
5

The back of the van was really dusty. Need a sweep

KATHLEEN T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS R 
Évaluation :
3

It was filthy in and out when I picked it up. We moved a few pieces of furniture that were all wrapped then returned the truck in the same crappy condition we picked it up. The charged me $25 cleaning fee. Never again will I rent from that theifing location. And never again will I rent anything before taking pictures in and out and the dashboard. My mistake, you're bad business practices. Cheaters never win!

KAREN B 
Évaluation :
5

Jacob was amazing to work with.

KEITH C 
Évaluation :
5

This is the second time I have rented from this location and both times were easy and professional.

TAMARA K 
Évaluation :
4

The windshield was extremely dirty with bug splatter I had to clean it Other than that the staff was very friendly and professional The van was great drive

RICHARD M 
Évaluation :
5

The staff at this location was helpful and professional. Not a thing I would ask to have done differently.

MATTHEW D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARTHUR B 
Évaluation :
2

No moving blankets included, had to go to another location to get blankets before starting our move.

Taylor W 
Évaluation :
1

There was no one there all day during business hours so could not get the keys. This cubesmart location was a miserable experience. No one answers the phone or on site from 9:30 on a Wednesday. Then I thought there is an outside combo box and let me download the app since it might be automated. The uhaul app is difficult because it is not a responsive design so the keyboard blocks the thing you are trying to type in so imagine entering lots of data, as it demands to hit next, but can't see the text. Ask your UI designer to go through the process in the 90F sun. Finally got it all entered a d turns out the keys were inside and I didn't get a combo for the outside box as expected. Adventures in moving.... ch3age the tag line to frustrations in moving due to 3rd party pickup location.

James K 
Évaluation :
2

Rented a van, appliance dolly, and moving pads on-line. Had to use the 24/7 pickup option because the location was not open in the morning when I needed to start the job. Vann was ready and I was able to get the keys from the box, but the dolly and pads were not in the van. Called customer service. They said it was the location's responsibility to load the equipment in the van. I was just out of luck. I do not recommend using this location outside of their regular hours.

Jon H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A 
Évaluation :
5

Great customer service and easy to pick up and drop off again.

STEPHEN H 
Évaluation :
3

There were no reserved dollies located in the back of the truck. After driving to two different locations I was label to locate one but not the furniture dolly. Still charged for both.

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON C 
Évaluation :
4

My $19 van for 6 hours (only needed 4 hrs) ended up costing me $77!!! Plus no moving blankets or furniture dolly was available which I had ordered! So while the agent was awesome the experience was far from it!

Edward D 
Évaluation :
5

We reserved movers and they never showed up

TAMARA K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B 
Évaluation :
3

They charged me a $25 cleaning fee. Yet when I picked up the van it was dirty

SONYA M 
Évaluation :
1

Tried renting a Uhual twice and the first time the keys were not in the lock box and the following day, they changed the reservation to the next day. It was a simple task, needed the truck for a maximum of 3 hours and instead became so stressed out and frustrated. I will be using Penske from now on.

Galina L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy H 
Évaluation :
5

Internet and cell service was weak thereby making connectivity an issue while picking up outside business hours.

Gary K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T 
Évaluation :
5

Personnel at the pick up and drop off locations were great. My experience with the person who call the day before was terrible. She said they didn't have the size truck we reserved 2 weeks prior and didn't care. Said the reservation is only a "preference". Said we could drive 3 hours to pick up the size truck we reserved. Apparently, reserving a truck doesn't matter to you. We're moving residences from Breckenridge to Colorado Springs. You need to make sure you have the truck size and at the location when it is reserved.

Thomas G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wesley K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa N 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trenten R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry K 
Évaluation :
5

Easy pickup and great customer service.

MICHAEL P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T 
Évaluation :
5

The gentleman at the front desk was excellent! 😊 Thank you

RICHA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
3

We were contacted multiple times about pulling another trailer and/or returning our rental early. We turned ours in 2 days early (half the time) and didn't get any type of compensation.

VICTORIA H 
Évaluation :
1

The cell service is horrible, which made it nearly impossible for us to complete our rental. It ended up taking us 2 1/2 hours to get through the mobile rental process. Just ridiculous.

Eric S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott K 
Évaluation :
5

Excellent service!

Randall M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O 
Évaluation :
2

Vehicle was under two feet of snow and I spent 30 minutes cleaning it off before I could even start my move. The person running the location and showed up late as well. Vehicle was clean and worked just fine.

Brian T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter O 
Évaluation :
5

The drop off location was great

Garrett B 
Évaluation :
3

Convenient location but Cell Phone Reception (Verizon) was terrible resulting in a long, frustrating process to checkout/checkin after hours. The Vehicle was good but not "spotless" clean and had fault lights showing (tire pressure and oil change) but worse, it smelled strongly of the overpowering cologne of the previous user - I had to ventilate it overnight with charcoal filters to make it bearable enough to use.

Nathan W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian K 
Évaluation :
5

This so far was the best rental PLACE we have found in the last 6 months. I think we have rented at least 6 trucks. It was easy to pick up an d drop off. We intend to use them again.

John K 
Évaluation :
4

Not staffed.

David C 
Évaluation :
5

John great customer service. Professional and courteous.

Marcial D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette B 
Évaluation :
4

The cargo van was the most uncomfortable vehicle I've ever driven. Instruments too many and to hard to read w/o putting on my reading glasses. The agent was courteous but I miss his attention when first taking possession ov vehicle. Not interested in dealing with another app.

joe H 
Évaluation :
5

Hey, said that he would take and text you guys or email and let you know about the windshield wipers to get contact with me please

Valarie C 
Évaluation :
5

Very friendly, very thorough i. explaining the rental process. Highly recommend them.

George N 
Évaluation :
5

Customer representative was polite and answered all my questions. He was clear on his instructions of rental of the vehicle. He explained rates and terms and I had no issues. One of the best things he told me was to look on the rental agreement and there was a section on "how many gallons of gas" to put in based on where the fill tank was!!

CRAIG L 
Évaluation :
5

Staff was extremely nice and friendly.

Matthew T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRESTON A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandee G 
Évaluation :
5

John provided the highest quality of customer service. You should use him as a trainer for other locations.

MARK S 
Évaluation :
2

We did not purchase SafeMove and opted out of it. When I went to pick up our truck the manager never stated anything about SafeMove, yet we were charged for it on our receipt from drop off. We also arrived at 1:30pm to return the truck, the storage unit gate was wide open so we parked the truck there, there was a large LED blinking OPEN sign on the front so I tried to go in but the door was locked. Since the gate was open I figured the staff might be helping someone with the units so I waited. After a while I tried the door again and saw someone sitting behind the counter. I waved and they gestured for me to go away. I didn't understand this because, again, there was a 2 foot long OPEN sign blinking in my face, it was raining and I was standing there wondering why they would turn away a customer during store hours with an open sign on, then I saw a small clock paper taped to the door that said Be back soon. The guy behind the counter finally came to the door and told me he was on lunch and to come back. They only have 2 vehicles to rent out and spend the majority of their day sitting at the counter on their phones. I've been to this location several times and the manager is on Facetime every time I see her. He told me to use the app, the same app the manager couldn't get to work to rent the truck to me in the first place. It never works. He refused to help us and told us he'd be done with lunch in 15 minutes and we can wait. Lunch at 1:30pm when the place closes at 4:30pm and he left the Open sign on and the gate wide open? This was so unprofessional. He didn't even understand why I kept telling him if he wasnt open he should turn off the giant open sign. It would have taken 5 minutes for him to help us return the truck and then he could go back to doing nothing until closing. They are never busy, never check the equipment. The last time we went the windshield was cracked, he had no idea, this time the cargo area still had garbage in it. I get that people need breaks, but don't leave a business wide open, have contradicting signage, and expect a customer to believe you need a break when you don't do anything and rely on an app for all customer interaction. If theres an app for this, then why is he there, what does he need a break from and why is he being paid to play on his phone?

Jamie M 
Évaluation :
5

Not much, honestly. The guy working was great, the equipment was in great shape and the whole process was straightforward.

Jaime V 
Évaluation :
4

No cell reception

Steven W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gregg r 
Évaluation :
5

Staff was great, location easy to access.

Brian S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K 
Évaluation :
5

Excellent on all accounts

Christopher W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarun C 
Évaluation :
5

Easy process. Kind and patient associate with all my questions. Merci.

Jamie M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KESHAV A 
Évaluation :
4

The van rented was dirty and while using it, we found a loaded hypodermic needle in the cab. This is not only a cleanliness issue but also a safety issue for occupants.

Kyle W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terri i 
Évaluation :
5

Great location. The cargo area of the van needed to be cleaned out, lots of salt in it

William M 
Évaluation :
5

Kelly at the front desk who helped us was fabulous! Very personable & excellent customer service all around! Will be back!

REBECCA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jenny H 
Évaluation :
3

The truck was clean and easy to access. The problem were the bald tires, in which we got stuck in the snow in Black forest picking up a large executive desk. Fortunately, we had two guys push in the front and a third on the back rocking the truck while I drove to get it unstuck. Those bald tires are unsafe to drive in Colorado Springs, in the Winter, even in short distances.

Calvin P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew J 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JONATHAN B 
Évaluation :
3

Person working was nice but seemed confused about mileage and how to get me the best deal. I was told the truck I was getting would be the bigger truck for the price of the smaller truck because the smaller one wasn't available . I still got charged the full price and seemed very expensive from what I was originally told .the way u haul is doing pricing seems like it's designed to confuse the customer into paying a higher price . Maybe offer training to unconfuse your customers and u haul computer system kept locking up , the employee stated u hauls computer system never works right . I think the employee did the best job he could given the misinformation and confusion u haul provides

Linda G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb M 
Évaluation :
5

Nothing - was great!

Pamela K 
Évaluation :
5

Great work. Fast, efficient, and easy experience.

Stephen D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dylon f 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S 
Évaluation :
5

John was courteous and efficient and I would absolutely use this location again! It turned out perfectly for my needs! I have already recommended it to my family!

Nancy L 
Non les évaluations ont été soumises pour cet établissement.
Retour
Haut de la page