Évaluations des clients Your Storage Center at Flying Horse

Awesome customer service!!

The service was great, the equipment almost new. I'll be back again when I have a need. Thanks

Theresa is awesome! She was extremely helpful!!

You should at least wipe down the inside of the Truck given COVID.

I was very happy with the ease to pick up and drop of the Transit van. The van was clean and I had no problems with it at all. I monitored the fuel consumption, and over 3500 miles it averaged around 20mpg, which was very good. I do recommend Uhaul, they seem to have truck/van rentals honed in place.

I originally booked at a closer location to me (gleneagle storage). The email I received said gleneagle as well but when I went to check in, it said northgate. I had to travel to northgate and was late for my pickup. Each employee told me that this happens sometimes but I ended up paying for more miles. It is what it is but this is something that could be improved on in the future.

1. Spent 40 minutes in office with no chair while the manager was trying to process my info on line and couldn't. Have old school paper plan b available. And some chairs. Manager was trying to do his best but technology not cooperating. 2. Truck needed some maintenance on the transmission. I would not rent this truck again.

It was all very easy !

Kelly was friendly, courteous, and quick in getting me into my rental. I would recommend his services again.

Great service! Had a quick turn around need for a van to help a friend get large items moved into new house. Was able to reserve and pick up within minutes and got the job done in under 2 hrs. Thank you!

The mobile app was terrible. Canceled my reservation, had to call twice (on hold for 20 min. each time) to pick up truck. Also had problems returning the truck. Had to call again (on hold 20 min again) and drop key without formally checking it in because the app wasn't working. Terrible experience. Please fix your systems so another person will not have to go through this.

Tank was on F but when I refilled it took over 4 gallons and I only drove 28 miles. Unless the van only gets 7 mpg I got ripped off. Asking if I had contact with anyone who had coronavirus is stupid. Why would I do that? I don't want the virus. The clerk calling my wife to verify I was renting from Uhaul is embarrassing and insulting. It's being treated like a child. I had a driver's license and a military ID.

The people at the Flying Horse location were very welcoming and helpful. The reserved van was ready to go when I arrived. I will definitely return here when I need it again.

This vehicle in this region must have snow tires during the winter. The vehicle is very light when unloaded.

Great experience!

Friendly. Fast. Efficient. Helpful. ????

My experience with your employee Judy was fantastic.very nice lady.Great experience.shes a keeper.and also The truck was perfect thank you.

Speed up the check in / check out process.

More truck availability would be an excellent improvement.

This location always has outstanding customer service! Thacker you.

My only issue was with the internet pickup process - UHaul agent misdialed my contact person, and whomever she called did not know. She refused to accept that she had misdialed. Demanded different contact, though phone # I provided is my husbands. He did receive one call and confirmed my identity and I was approved - all while trying to provide different contact. This was unnecessarily stressful and time consuming.

Staff was friendly and professional, vehicle was clean and well maintained. It was ready when I arrived at the location, no down time and they assisted me through a check list making sure that I had everything I needed for my move. Great service, thank you! MCS

The friendliest people own this location and they do a great job! Thanks!

Friendly and very accommodating and prompt

Very easy people to work with, and they went out of their way to get the truck I requested at their site. No surprises and everything went very smoothly.