Customer Reviews for Your Storage Place
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Deberían capacitar mejor a los empleados ya que no tienen tacto para hablar con el cliente son muy frios y cerrados.

Évaluation :

5

Been with this storage place for years and we have had no issues and everyone there has always been helpful and kind so yes I would definitely send people to go there. And I say tank you to them at San Pedro and Jackson Keller.

Évaluation :

1

Horrible customer service. The lady working at the counter was rude, not helpful, and appeared annoyed that I asked questions. I was unable to leave my car parked in the parking lot because, “There is no room”, yet there were no other cars in the lot besides the employee's and there were no customers because I had picked up the one and only truck that was there. I would not recommend this location based solely on the employee I was in contact with.

Évaluation :

5

Everything was quick & easy Equipment all worked well Smooth sailing Thank you!

Évaluation :

5

Please let people know before signing a lease that you increase rent throughout the duration of said lease.

Évaluation :

5

Thank you so very much Veronica has a wonderful team! I have been a customer for years at this location The staff made everything so smooth Thank you

Évaluation :

1

Hire a new staff. Staff was very unprofessional. Customer service was trash.

Évaluation :

5

Very professional staff and courteous. Highly recommend facility.

Évaluation :

5

Could have been more courteous.It was good that they were helpful but alil smile would have come along way.I don't mean any disrespectful in any way.

Évaluation :

5

They ask me to move out because of another person, they never ask me what happened, and when I ask the reason they said I had breaking the rules, when I ask the district manager she was rude when I try to ask she was very short on her answers and just said we had 2 weeks to move out and that was it, the other person was allow to stay when he is a very conflicted person. I really hope y'all do something about it, what they did to me was unfair.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Loved the place and the staff very nice and helpful. Thank you all for what you do.

Évaluation :

1

The staff was great but the UHaul app IS HORRIBLE.

Évaluation :

5

Great service

Évaluation :

1

Absolutely not. I will never recommend this location. Very, very, bad instructions. I lost (wasted) an hour and a half today because of their terrible directions. The mobile pickup was handled very, very, badly!! Terrible instructions! Terrible, terrible directions!

Évaluation :

5

I moved out for one reason. My unit and my car were robbed. This is pathetic.

Évaluation :

3

The truck performed very well. It had dog hair in it, and had a nasty intermittent smell. It did the job, though. Not unhappy, but there is easy room for improvement.

Évaluation :

5

Last minute needs were met. Staff was awesome, courteous and efficient. Went above and beyond with customer service.

Évaluation :

5

you guys are always the best!!! thank you for always being right down the street lol you guys make life more efficient!!!

Évaluation :

5

Staff was very nice, place seemed very secure. Overall had a great experience.

Évaluation :

5

Yes very friendly and professional team

Évaluation :

5

Keep up with the excellent services.

Évaluation :

5

I thank you for your professional attitude and help

Évaluation :

1

Rented a dolly that was never given. Uhaul truck had a check engine light and the person working turned off vehicle and turned it back on and said we were fine. We were traveling from Texas to Illinois and basically putting our life in the line while we were moving for 18 hours. Vehicles alignment was also having issues vehicle was swerving in the road and vehicle was shaking I would like a discount due to this issue since we risked everything.

Évaluation :

5

Uhaul truck looked dirty from previous use. Wrappers and dirt on the floorboard. Only complaints.

Évaluation :

1

Better customer service.

Évaluation :

5

The storage facility was always well maintained and clean. I never had any problems in the 4 years that I rented a storage unit there. Staff was also courteous and helpful.

Évaluation :

5

I had a unit at this location for a few years and I never had a single issue. One time I accidentally locked my unit incorrectly. I was notified the same day, so I know they perform daily property and unit inspections. Office staff was always very nice the few times I had to go in the office. The property is very clean. I will DEFINITELY use them again if I need storage needs. My property was not damaged by water or mold. NO evidence of rodents in my unit whatsoever! ⭐⭐⭐⭐⭐⭐⭐⭐⭐ Thanks for the great service!

Évaluation :

5

I rented four units here over two and a half years, so I had a lot of dealings with this facility. Quite more expensive than most in this city, and only leased here for convenience.... there are much better deals elsewhere around town. Payment is difficult as their system refused to accept credit card payments made on a pad or phone, and they refuse to take payments over the phone..... this caused me to fall into late payment categories, and high late fees. Their late fees are quite predatory, and extremely high, and lockout occurs on the 4th of the month. A late fee of $50 occurs on the 15th, and they take auction actions on the 1st of the the following month, and deliver even higher late fees at that time, making things difficult to recover from for those having financial difficulties. This is a predatory practice, and the management has no latitude in working with those that fall into this trap. Billing is through a U-Haul app, which is clunky, difficult, and dated. The system does not combine multiple payments for multiple units, and is difficult to sort through; there have been instances when payme ts made have not registered, and double billed. All in all their payme t system is awful, and seems to be deliberately designed to discourage digital payme t and force people into their predatory late fees. All of the driveways are way too narrow, the turns are too tight for trucks and trailers especially, making access VERY limited. On busy days people have difficulty maneuvering around others, and access to your units will be a hassle. The managers are good people, and very cooperative and helpful. I really enjoyed my dealings with them, but they are sticklers for all of the rules, and cannot work with anyone over payment issues and late fees. Over the 2 1/2 years I rented here I never had a good experience with the facility and the payment system, and will warn people away from leasing here, and cannot recomend this facility, period. As a postscript it appears to me that this is a U Haul owned facility that for some reason endeavors to hide its ownership and pretend to be an independent operation..... there may be marketing or even legal issues behind this deal, but folks will find that they are dealing with U Haul on all payment issues, and paying U Haul when making digital payments. They will do their dead level best to fleece your wallet. Rarely in life have I encountered such predatory business practices..... Go elsewhere, people, there are much better deals out there in other facilities that aren't as desperate to get into your purse and wallets, and ha e much better access to your unit(s).

Évaluation :

3

The truck seemed like the transmission was going out so it was not in tip top shape,and the online checkin app didnt work so we ended up paying the 20 processing fee because of it.

Évaluation :

5

I had no problems from the beginning to the end. Thanks for your service.

Évaluation :

3

It took longer to use the uhaul app process. I used it because I thought it would be quicker than doing the process at the counter. Next time I won't use the app and won't recommend it unless it's improved.

Évaluation :

3

The only issue was the small parking area.....

Évaluation :

1

no look at notes no uhaul recommendation from me - I work for government 31 yrs this is unprofessional and intent to pass this on to my intent to pass this on to my this is unprofessional and intent to pass this on to my business associates wayne from corporate was only person that was professional and helpful general manager in corpus what rude and uninterested in my situation

Évaluation :

5

KEEP DOING WHAT YOU ARE DOING.

Évaluation :

1

I never made this purchase and was told that nothing was charged but turns out I was... please refund my card ASAP.

Évaluation :

5

This store location was the third pick up site identified and provided the truck and was 10 miles from the starting apt location - Had the procedure been to contact the de Zavala store then the truck could have been reserved at the preferred store location.

Évaluation :

3

I could not utilize the storage but they were not rude i can say that

Évaluation :

1

Hello, Reference contract number 24821535, I was billed $10 for appliance dolly and $7 dolly. Attendant at storage facility stated he did not have an appliance dolly and I only used the $7 dolly. He stated he could not fix contract since order was done through app. I'm requesting a $10 credit for no appliance dolly. Thank you, Trinidad Manriquez 210-569-9890

Évaluation :

5

great customer service

Évaluation :

5

Easy to set up & a great price

Évaluation :

5

It was great!

Évaluation :

5

The man that helped me was so nice! He made sure I was happy when I left! Thank you so much!!

Évaluation :

3

I didn’t end up using the facility because the actual U-Haul storage facility offered a free month which is all we needed for our move, but the lady I spoke with at Your Storage Place was very nice.

Évaluation :

5

Friendly, courteous service, clean facilities, thorough in explaining the terms of the storage unit.

Évaluation :

5

They are very flexible to our needs

Évaluation :

4

Nice storage place, very nice and helpful manager. They have good online coupons as well. However, they charge to a $7 refundable order fee, but only refund if write a review...

Évaluation :

5

Very friendly and clean! Great experience after a very long 2 days of moving. Staff was helpful and kind.

Évaluation :

4

The location was good and the staff was friendly. But I will not be using uhaul again because when I turned it in I was charged a mileage overage that I shouldn't have had. Either the original mileage was incorrect or the estimate was wrong. Regardless, I will rent elsewhere moving forward. This was my third one-way rental in about 6 weeks and I've always turned equipment in timely and in good condition.

Évaluation :

5

The staff that checked us in were very knowledgeable and friendly. I am excited to know that my stuff will be cared for by these two people.

Évaluation :

5

Everything went so smoothly! All our questions were answered and the pick up was simple.

Évaluation :

2

Congested parking

Évaluation :

5

The staff were friendly and professional. We had an excellent customer experience.

Évaluation :

5

Eric was very friendly and helpful. Price and location are good. It was challenging turning a 20 foot Uhaul truck around the aisles.

Évaluation :

4

Place is clean(even the restroom was well stocked and cleaned). Eric was really helpful, inviting, unintimidating, welcoming, kinda funny and pretty cool.

Évaluation :

3

I was looking for the lowest but best price for ME. I called to get information about the units I've seen online and I thought I wouldve been offered the unit ive reserved for 39/monthly but wasnt

Évaluation :

4

You switched the location and it costs me more in mileage. If you are the one changing location, you should compensate me for the extra miles and time. It is unacceptable that you charge us.

Évaluation :

5

People real friendly and helpful

Évaluation :

5

These comments are directed to uhaul and not to this specific rental location. Overall, insignificant in my overall experience. I got the truck and worked with awesome people to get it. Renting was smooth and painless. Highly recommend! That said... 1. The website was straight forward and simple in creating an appointment and checking in; however, navigating it to make changes was not as easy. Finding a phone number or email to directly communicate to the rental location became frustrating. The requirement to make changes by the day before pickup felt restrictive in my overall needs for the rental. 2. My reservation was canceled (not by me) 30 minutes after it was scheduled. Honestly, not a problem. I just wish that was a little more clear when making the appointment. 3. The website was not up to date on where my rental was available for pickup. I called beforehand and was told my reservation location had no trucks at all as they were under construction.

Évaluation :

5

last time the truck is a little dirt on the floor and doors need a lub on they and the rest on service god and the price for rental a truck is nice and affordable,thanks guys make me my next rental with yours

Évaluation :

3

Well, maybe if the entrance to the facility was not on a very busy street.

Évaluation :

3

From the online site, it was not clear that the location had nothing other than the truck. I needed additional items that were only available at a full service store. The truck was in good shape and I drove it 1300miles in 3 days.

Évaluation :

3

I`m okay with the place but two nitpicks would be the admin fee of 20$ I was never told about online and worrying about my items being stolen despite storage room locked.

Évaluation :

5

Outstanding customer service. Way to go team!

Évaluation :

3

Everything was running smoothly until employee could not open keypad lock in the truck delaying departure. Take time to train employee on that matter.

Évaluation :

5

The courtesy with which the staff treated me (Veronica and Stephanie) was exceptional.But the truck I used, ID - DC3310K, had not been properly maintained. While it drove well with satisfactory comfort level in the cabin, IT WOULD FAIL DMV's INSPECTION for the following reason: the headlights were completely out of focus with the high-beams non-functioning. My return drive was at night using 290W to 281S from Austin to San Antonio. This route is not lit up like an interstate and was thus harrowing to drive on in this truck. I had not been informed of the defect when initially renting the truck but I did inform Stephanie of the problem after I returned the truck. I believe she made a note of this and I hope the defect is fixed. But the onus is not on her. It is on U-Haul to ensure all your vehicles are safe for the customers.

Évaluation :

5

Empyolee was absolutely great to work with.

Évaluation :

2

this is a storage unit/minimal uhaul rental place, was told I would need to drive to 2nd location to get tie down straps. Requested they (uhaul) they do that for me as I was flying in from out of town and arriving directly from airport to pick up uhaul. they couldnt do that. purchased tiedowns from home depot. they person I talked too was on 1 800#

Évaluation :

3

My only complaint is the numerous landscaping trucks with trailers parked within the facility it makes it extremely hard maneuver around in your facility.

Évaluation :

5

Merci!

Évaluation :

5

Keep doing what you have been doing. I must confess that the agent at 6414 San Pedro was very cordial and polite and through our interaction and he made sure my needs were met... will recommend anyone at anytime to this location-

Évaluation :

5

When you rent a unit out for a daily rental, don't charge 2 days because you kept it for 8,5 hrs, a day is 24 hrs!!!!!! Or charge by the hour then.

Évaluation :

3

Learning how to streamline the wait time.

Évaluation :

2

The drive ways would not accommodate a 26' truck and after finally managing to get the truck to unit the man tells me that the facility is not designed to accommodate trucks over 15'. If he had told me this when I showed up I would have changed storage locations.

Évaluation :

3

Manager on site was very friendly and helpful. Storage unit was in generally good condition.

Évaluation :

5

Good and fast service

Évaluation :

5

Excellent

Évaluation :

5

Good service

Évaluation :

5

Thank you very much for assisting me today. I know that the chips were stacked against you, but you went above and beyond to help me out. I really appreciate the professionalism and courtesy you extended. Thank you again!

Évaluation :

3

Good price. Decent unit so far.

Évaluation :

3

VERY friendly staff. Other tennant are a little sketchy

Évaluation :

3

It was clean and great customer service

Évaluation :

2

I was charged an extra day, but they refunded the charge once they realized there was an error.

Évaluation :

3

Love the simplicity and convenience of reserving online

Évaluation :

4

Friendly staff and large clean facilities. Easy access. If someone breaks in and takes my stuff storage is not liable??!! I had to buy separate, expensive insurance...

Évaluation :

5

very helpful staff

Évaluation :

4

Good experience overall!

Évaluation :

3

facilty and attendants working were great, however, we were locked in for over an hour searching for someone to get us out. There is no after hours phone number posted.

Évaluation :

5

Great unit and people were very helpful.

Évaluation :

5

All was wonderful! Staff was very friendly and helpful. Will go back to this location next time a truck is needed!!

Évaluation :

5

did not end up using this facility

Évaluation :

4

Really don't like after hrs drop off,was told return time was 9am,but office was closed till 10 am,checked acct to see if cleared online at 1150 am,still not processed,called location,left to voicemail,going to stop by n make sure to receive receipt.

Évaluation :

5

quick and easy

Évaluation :

4

Have more truck availability. I used a 15 foot truck when 10 would do because I was crunched for time

Évaluation :

5

Could not have gone any better, the guy that helped us out was cool and helpful. Great customer service!

Évaluation :

3

Good but the price is high so I will be looking for a cheaper facility.

Évaluation :

5

Excellent customer service!

Évaluation :

5

Awesome and quick experience! Thanks!

Évaluation :

2

Representative was on phone most of my visit and I never had the opportunity to see the unit

Évaluation :

5

Great Customer Service!

Évaluation :

4

My only comment is that it did take quite a while (25 minutes) to get through the software for the rental process.