Évaluations des clients Your Stores
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Your Stores
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Matt S. le
Rental location was 45 mins + from reserved location
Amanda W. le
The personnel were pleasant and helpful. But it was a very out of the way location.
Jodi A. le
I rented it to move from wheeling to Moundsville and it was rented right outside of New Martinsville. I was allowed 58 miles and the truck had to be delivered in Wheeling. That’s 44 miles alone. From pickup to delivery. That allowed me 14 miles to move to storage and back to Wheeling.
KEN W. le
The place was very good, just old.
Nancy L. le
Twice now when reserving online, our pickup location that allowed me to reserve a truck called the day before scheduled pickup to say they did not have that truck I would have to go to another location, which was an hour further away. I feel that U-Haul should make arrangements to have a truck at a location that they allowed you to reserve or the online sign-up should direct you to a location that will have that truck. Moving is stressful enough without having last minute changes that throws your plans out of whack. This is not the franchises responsibility, this is U-Haul the company's job to put trucks where they're needed when reserved online. We've had to rent a truck three times in the past 5 months and two out of the three were hassles.