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Jason B
Customer Reviews for Your Stores
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly service and will work with you.
david hMr Jim is great
gerald gThe location was fine but the mobile app to check in was horrible! We lost over an hour of moving time due to the app not working and because of the location change that was another hour! Two hours of time lost in our moving process because of an awful app and an issue with locations!
Lisa SGreat customer service and clean truck, I would highly recommend them
CHARLES AJim was very cordial and pleasant to work with
Bethany RI will never use this U Haul location. The person at this drop off point was a total jerk. I live in New Martinsville, WV. 郎郎
john cThat guy in sistersvillee was great ,super nice and helpful.
PAUL DNot a thing...
BRIAN BEverything went smoothly. No complaints.
kelly pLe service a été excellent. Questions were answered and how to handle issues that might arise.
JOHN PI couldn't say my use of the uhaul was a wonderful experience the truck had electric outlet so I could plug my light in run it into the house I was packing up and if it wasn't for the electric outlet in the truck it would have made for a few bad days trying to get everything that needed packed and loaded in the truck so thanks for installing those electric outlets keep up the good work. Thanks Mary Day
mary dGood people
chuck cNothing at this time
tracy bVery helpful staff good people
Ellison SHe is very knowledgeable on all aspects of this business. Very friendly and easy to talk to also. I would say a 5 star out of 5 star rating for him. Easy to talk to and very friendly.
betty mNice people run this location.
Christopher HWas told to drop off at 185 Temple Cir Sistersville WV this location it a bank not a U-Haul location. Then was told to take to another location 299 Virginia St New Martinsville WV is no longer in business. They wouldn't allow me to return at this location. Then I called back to Tonya where I picked up the rental, she was a really big help trying to get me a location to drop off the equipment on Saturday March 4, 2023.
SUSIERAYLENE GThey are very friendly and honest with everything. At least they fought with the lying place to get all of our $100 deposit back. Never ever any other place made us ever pay a deposit ever. At least this place is honest. Just wondering how many other people have been ripped off by the other place where we picked it up at.
Betty MNothing. Mr. Underwood was very helpful. I would definitely recommend him and his Uhaul service to others.
darcey fThis is the location I always go to 1st They really take care of you And work with you. Very friendly and courteous. The truck was really clean and Full of gas. No mechanical problems.
wilmadeen mThe app was defective and unhelpful. I had to go through the app three times to try and get it to go through and even after that, I had to wait ten minutes before I was approved to get the truck.
Claire PThe man running this location is really rude. Didnt leave my equipment i paid for on the truck nor instructions on how to get it. Truck wasnt clean nor maintenanced. It should have never been rented out.
Kayli HCould get some sort of cell phone booster or something so that customers can use any network phones. Was told by owner only AT$T phones worked at the pick-up location.
PAUL JPeople were friendly and helpful
MELISSA DThe owner was so very helpful. The rental was processed quickly. The rates were reasonable. I drive an extra 15 miles to use his business. There is a uhaul close to my house but they are rude. I have used this place many times.
Brenda NThe owner was very nice to deal with, courteous, knowledgeable.
Victor WGreat service! Nice and clean! Very courteous!
dan wThe guy had a piss poor attitude!!!! Would not use this location again!! You need to strip him of his Uhaul dealership.
David HConnection was broken lights flickered on and off. Said was the only one available. Trailer was filthy inside had to clean before we could use. Busted lights on trailer and door latch was broken, husband had to fix it before we could use it. Drop off location was embarrassed about the condition when we dropped it off. Stated it needed to be taken off the road. Unsafe for transport.
Herman SEnjoyed doing business here. Very helpful for our situation.
David TTruck we rented needs new tires but the rental agent was nice and helpful.
Jonathan LCustomer service terrible..gentleman was rude.
CAREY BI got charged extra for the safe insurance when I did not want it. I will never get it again.
Timothy SSimple and easy, didn’t interact with any workers, with it being a Sunday.
justin bThe drop off was very unacceptable not maintained very well and in the middle of nowhere would not recommend.
BRITTNAY BCheck the tires thoroughly. The 2 rear tires had trouble holding air on our 900 mile trip.
amy sUnique people, friendly and helpful.
Gerald WWe dropped off after hours but have met them before and always nice!
MARGARET AVery easy and convenient. AAA+++
REBECCA PHave accessible restrooms.
richard rNo cell phone service to do the self check in. Did not get to inspect the truck before hand. Inside of the back of the truck was dirty. Almost muddy.
Jason PVery friendly and helpful. Will definitely use them again if I need to move.
Amy PReservation process easy, able to provide the exact truck we needed, friendly service
Timothy HNothing they fantastic and close to my home not 46 miles away
Karen L