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BRIAN BOOR
Customer Reviews for Your Stores
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything went smoothly. No complaints.
kelly priceLe service a été excellent. Questions were answered and how to handle issues that might arise.
JOHN PERKEYI couldn't say my use of the uhaul was a wonderful experience the truck had electric outlet so I could plug my light in run it into the house I was packing up and if it wasn't for the electric outlet in the truck it would have made for a few bad days trying to get everything that needed packed and loaded in the truck so thanks for installing those electric outlets keep up the good work. Thanks Mary Day
mary dayGood people
chuck collettNothing at this time
tracy buscheVery helpful staff good people
Ellison SmithHe is very knowledgeable on all aspects of this business. Very friendly and easy to talk to also. I would say a 5 star out of 5 star rating for him. Easy to talk to and very friendly.
betty mitchell thomasNice people run this location.
Christopher HazenWas told to drop off at 185 Temple Cir Sistersville WV this location it a bank not a U-Haul location. Then was told to take to another location 299 Virginia St New Martinsville WV is no longer in business. They wouldn't allow me to return at this location. Then I called back to Tonya where I picked up the rental, she was a really big help trying to get me a location to drop off the equipment on Saturday March 4, 2023.
SUSIERAYLENE GRESHAMThey are very friendly and honest with everything. At least they fought with the lying place to get all of our $100 deposit back. Never ever any other place made us ever pay a deposit ever. At least this place is honest. Just wondering how many other people have been ripped off by the other place where we picked it up at.
Betty Mitchell-ThomasNothing. Mr. Underwood was very helpful. I would definitely recommend him and his Uhaul service to others.
darcey ferrellThis is the location I always go to 1st They really take care of you And work with you. Very friendly and courteous. The truck was really clean and Full of gas. No mechanical problems.
wilmadeen mingerThe app was defective and unhelpful. I had to go through the app three times to try and get it to go through and even after that, I had to wait ten minutes before I was approved to get the truck.
Claire PilewskiThe man running this location is really rude. Didnt leave my equipment i paid for on the truck nor instructions on how to get it. Truck wasnt clean nor maintenanced. It should have never been rented out.
Kayli HammonsCould get some sort of cell phone booster or something so that customers can use any network phones. Was told by owner only AT$T phones worked at the pick-up location.
PAUL JENKINSPeople were friendly and helpful
MELISSA DINGERThe owner was so very helpful. The rental was processed quickly. The rates were reasonable. I drive an extra 15 miles to use his business. There is a uhaul close to my house but they are rude. I have used this place many times.
Brenda NapierThe owner was very nice to deal with, courteous, knowledgeable.
Victor WadeGreat service! Nice and clean! Very courteous!
dan winlandThe guy had a piss poor attitude!!!! Would not use this location again!! You need to strip him of his Uhaul dealership.
David HowellConnection was broken lights flickered on and off. Said was the only one available. Trailer was filthy inside had to clean before we could use. Busted lights on trailer and door latch was broken, husband had to fix it before we could use it. Drop off location was embarrassed about the condition when we dropped it off. Stated it needed to be taken off the road. Unsafe for transport.
Herman StickelEnjoyed doing business here. Very helpful for our situation.
David TraderTruck we rented needs new tires but the rental agent was nice and helpful.
Jonathan LeasureCustomer service terrible..gentleman was rude.
CAREY BOGGSI got charged extra for the safe insurance when I did not want it. I will never get it again.
Timothy ShreveSimple and easy, didn’t interact with any workers, with it being a Sunday.
justin burnsThe drop off was very unacceptable not maintained very well and in the middle of nowhere would not recommend.
BRITTNAY BUZZARDCheck the tires thoroughly. The 2 rear tires had trouble holding air on our 900 mile trip.
amy spencerUnique people, friendly and helpful.
Gerald WilliamsWe dropped off after hours but have met them before and always nice!
MARGARET ALABEDVery easy and convenient. AAA+++
REBECCA PANCAKEHave accessible restrooms.
richard raweNo cell phone service to do the self check in. Did not get to inspect the truck before hand. Inside of the back of the truck was dirty. Almost muddy.
Jason PierceVery friendly and helpful. Will definitely use them again if I need to move.
Amy PetinReservation process easy, able to provide the exact truck we needed, friendly service
Timothy HaughtNothing they fantastic and close to my home not 46 miles away
Karen LallathinI can't think of anything to do for improvements. This was the best service ever received
billie zimmermanEnjoy dropping off here every time
Gerald WilliamsRental location was 45 mins + from reserved location
Matt SmithThe personnel were pleasant and helpful. But it was a very out of the way location.
Amanda Williams