Nice people that work there and very clean
Judy H
Customer Reviews for Yourspace At Bayside
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Renting the truck was great hiring movers from the app they did not show up very bad last minute would not answer phone are text after we communicated time place what we were moving how big a truck we had seem like everything was good but nope
Alan TGentleman was very helpful and nice. Office smelled really nice as well.🤗
SAMMY LA fuller tank of gas would have been nice.
Philip SThis location was wonderful, clean and well maintained. Charles was very professional and friendly and Cory very helpful. Made me wish I lived near enough to regularly use the facility! The truck was hands down the best I’ve ever rented from U-Haul. For once it didn’t smell or need wiped down with sanitizing wipes! Two suggestions for UHaul for improvement: 1) add a backup camera to trucks for ease of use and safety and 2) automatic windows (can’t easily roll the passenger’s down from the driver’s seat to talk to helpers).
TINA BTruck unavailable at time promised.
jim hProfessional and welcoming!
JASON LGreat staff. Wonderful to work with
Alicja DEverything was good friendly staff no changes needed at this time
Lisa L10 characters
Craig WThe drop off went well with no issues!! Personnel was very helpful!!
Timothy BI was having difficulty with the initial pick up instructions, the app was malfunctioning, not allowing taking photos for pick up documentation.
Alexandrea CThe truck was ok for a rental truck with 150k miles on it. It wasn't super clean, but it wasn't super dirty. The cab doors didn't shut completely without closing very hard. The truck seemed to run well and served the purpose for a short round trip. When did UHaul start charging by the mile?
joe MThis was the easiest move we’ve ever done. The staff was top notch.
Timothy JUsed multiple times. Seemless, all good.
Sandra JThe gentleman that was there when I picked up and dropped off was highly professional and helpful ! No idea what his name was but it was 9/25 at 9 am and again in the afternoon.
Chad HAgain, a great place to rent and store. Very clean. Even though busy they took the time to make sure we were taken care of. Would rent again.
Robert AWiFi was sketchy so we were only able to take pictures on our phone but it was fine. Everyone was very courteous and helpful
Rhonda MI called to rent the U-Haul and was somehow transferred to somebody in corporate somewhere and they told me the cost of rental would be $250. I did not get the final email but it’s probably somewhere between four and $500. I think I should’ve been told the truth in the beginning. I did tell the person exactly where I was gonna end up and drop the truck and told them it would be 260 miles.
steve pExcellent facilities. Very positive interactions with the employees and a bonus for having clean public restrooms.
Doug AExcellent service from employees on site
WILLIAM GI rented for 24 hours. I returned the trailer at 25 hours and got charged for two days- no bueno. Waiting to hear back from Yourspace at Bayside. I am not happy. Moving is challenging enough and we are older and get tired more easily- it took us 1 hour longer. We don’t feel we should be charged a whole extra day
Pamela BYourspace At Bayside was exceptional in every way. Highly recommend the location. We dropped off here. I noticed on Saturdays they closed at 3:30 and our GPS had us arriving at 3:38. A call informed me that they were staff until 4:00 p.m. and all should be well and it was. The agent at the desk was very helpful and gave a wonderful impression of the operations.
Doug AExcellent service, clean facility
Thomas dMy comments are just to say how wonderful the person was at the facility. There was a call out and he was alone, but with kindness and respect helped everyone there. The facility was clean. We also rented a storage room and the place was clean, well kept. So we will be back to pick up our stuff in a few months and will definitely rent the U haul again from here. Can't say enough good things about the whole experience.
Robert Afriendly and great service
Joshua HDropped off after hours without issue.
Suzanne BEasy and simple. Thank you
Amy MSeveral lights were not working. Inside had not been thoroughly cleaned. It wasn’t terrible, just not broom cleaned. The hitch area was covered in grease, it really needs a good pressure washing before it goes out again.
don wNothing
Michael TMy only issue was I received a bigger truck and at different location than originally requested. The location was close just not the original request.
Brian DTruck was great, but only had a half-tank of fuel (despite the contract/paper/receipt showing it as full). Bummer!
Robert MThe truck leaked during heavy rain and 1/3 of our stuff got soaked.
Thomas FSuper clean, easy to find, lots of space to park truck.
Tim HSuper Customer Service!!!!
gregory tThey were very accommodating to my fluctuating schedule
Ed HThe associate working with me was fine. I asked the associate to confirm the mileage and fuel and he said it was not corrected and gave me a phone number to call.
greg FCorey was very helpful and the location was very nice. A little off the beaten path but I found it using gps.
Michael PCorey at the site was excellent ! I love this location & the people
L cGreat help and caring.
Nicholas Amore gas to start with in the truck...no problem putting more gas in, but to only start with a quarter of a tank was hard on the move and took time away to have to get gas before we even started
Tracie CHelpful
Mark SHave U haul do a better job of communicating changes to the reservation at the last minute...
Jeffrey RGreat customer service! Got a call back advising me I had left toll transponder on truck.
Kenneth LVery nice young man at the reception area, thank you!
TODD HVery competent and friendly staff
Margaret AExcellent service. The employee was kind, friendly and efficient.
John BNothing to be improved really!
Celia ZPleased they had the trailer I needed.
Michael MWhen you trust a third party to come in and replace glacé in a vehicle, you should inspect that the third party has done an adequate job. There were lots of glass shards in the cabin of the van.
Ann PMy rental was canceled since I showed up In the office 10 minutes late as I was trying to get the app to work. Limited cell reception at this business. I did end up getting the van l reserved but the process took longer than it ever has at any other U Haul dealer.
Kimberly SReally nice experience and easy drop off at a safe location. Very communicative and helpful people.
MALCOLM PGal in the office was so kind, helpful and courteous. thank you!!
Todd HProvide the equipment rented...I ordered a 10' truck (after not being able to rent a van). I was provided a 15' truck...to go from wanting a van, to a 15' truck is a massive difference.
Laurie MVery helpful Thank you!
Elizabeth Lnone
MICHAEL MNothing , return was no problem
Mark A