I had no issues with Z Marine they were excellent. My problem is with U-Haul. They moved my reservation from 24-hr Storage U-Haul which was the location of my items at the last minute. I went to get the truck, and they told me it had been moved. They said they sent me a message. Well, then sent me a dozen reminders and I would not have known unless I went to the web to read the message and had to notice that it said new location. I had to call my ride back to get me and take me to Z-marine. I planned on dropping my truck at the 24-hr storage when I was done (which is where I would have been). Instead, I had to make round trips to Z-marine from 24-hr Storage that I would not have had to do and paying $1.19/mile for them changing my reservation. My whole day got off to a bad start because of this change. If the reservation system allows you to make a reservation, then the truck should be available and reserved. Isn't that the point of a reservation? I have a feeling I was inconvenienced for someone else's reservation which is not OK.
Anthony S
Customer Reviews for Z Marine II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service. Friendly personnel.
Kaffie Dgreat, friendly person to deal with
kevin r