The gentleman that helped us connect the trailer to the car was so very nice and helpful!
KAYLEY P
Customer Reviews for Zacharys Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Actually have the truck in the town your moving from, not 30 miles away with barley enough gas to get to the gas station
James FMerci
BRADLEY CThe truck I had s.elled like cigarette smoke, I would like to see no smoking in the vans and trucks.
Grant STHe truck that I reserved about a week before the pick up date was not there. They said I would have to go about one hour away to Smith Center to get it. That would have been about a 3 hour trip and I did not have that time. I ended up just renting a smaller truck 15' and it was very uncomfortable with no cruise control or phone jack to charge my phone. I drove home in bad weather and the headlights were extremely poor. Most of the way after dark I had to go only 40-50 mph to be safe. I told my drop off location (Franks Service Center in Ulysses) that the headlights were extremely dangerous. I am not happy at all with the overall experience. I think that Zachary's Ace did the best they could. They said they get yelled at often about this problem of the equipment not being on their lot at the time of the rental reservation. It definately made my day difficult to try to resolve the problem at the last day of my packing and loading and travel. The cruise control option was desired because I have a broken bone in my foot and had to keep my foot in an uncomfortable position for the entire trip. Overall, I will not recommend U-Haul.
Dixie FTheyre a hardware store. They didn't check the truck, the gas, or anything.
Bruce BThe business was closed even though was suppose to be open...
Dan MReally good service at Zachary's ACE Hardware in Beloit. Excellent customer relations.
KENT MLocation was easy to find, and they made sure I had the right trailer to haul my stuff.
Grant SEasy check in. Very welcoming even though we returned the truck ten minutes before closing. Class act Zachary's Ace Hardware and crew.
Gretchen Severything was great!
Greg RVery friendly and easy to deal with!
Greg RWe had to wait until 9 as m when they opened to pick up the truck even though we ssd signed up for a 7am pick up through 24/7 serve.
William HEverything went smooth ace hardware had the right equipment that I needed to rent thank you for providing car trailers to the Beloit location
eugene cThey were very helpful and courteous.
Mike SYou might consider putting a jack on the enclosed trailers. They (trailers) are very heavy to lift to place on a hitch ball. Just a thought so someone does not hurt their back (customer/rental company employee).
KENT MQuick and easy
Gilbert SI booked a U-haul for a town but the nearest drop-off was a while away and i was booked for too little miles wich resulted in a $72 extra fee for just driving to drop it off. I am not happy about that. But the equipment is reasonable.
Andre WHad trouble with a tire going down. And wiring on lights. After dark lights on trailer kept going off.
AUBRA HDidn’t have a furniture dolly and didn’t know about it until after work and was loading stuff up
Shannon MDon't allow a reservation when you fully know there will not be a truck available at said location. I made a reservation over a month in advance and received a call less than a day before I was supposed to pick up the truck that I would have to drive almost 2 hours out of my way to pick up the truck.
BROQUE SWos exlent
Marcus Cprices have gone up but that is everything, all in all a good service Uhaul provides
jay jWe have rented from this business quite a few times and have never been disappointed. Very friendly and accommodating. Great people to work with.
DALLAS CAucun
PATRICIA AVery quick and professional.
GORDON MI’d like to see the trailers have ramps so you can load appliances with a dolly.
BLAKE DTruck was filthy. Came with under a quarter tank of gas and I returned it with over a quarter tank yet still got charged an additional 2 gallons. Had to drive 66 miles to pick it up and had to pay for gas to drive it to my location. Very inconvenient.
Lisa MWhen I rented this online I was suppose to pick it up in Belleville KS. The day before I was to pick it up, your office called and said I would have to pick it up in Beloit which was an hour away. So I scheduled pick up for 8 AM which was when the Beloit office was to open. No one showed up until 9 AM. I called your 1-800 number and they could not get ahold of the Beloit office. I was happy to receive a discount for my troubles.
James MThe U-Haul dealership in concordia Kansas Mike’s automotive was well below any kind of performance I would not recommend them to anyone they were rude they did not want to help very unprofessional and the lady that called me to tell me that my trailer was not available was also rude those people should be reprimanded I will never recommend any want to go use a U-Haul dealership from Mike automotive‘s in concordia Kansas.
DONALD RNothing that I can see could be done any different. Folks were friendly and helpful.
OTTIS CReserved a 6x12 van trailer. Upon arrival trailer was found to be dirty on the exterior with multiple areas of the exterior finish scratched and faded. The trailer number located on the front was extremely faded and almost unreadable. The trailer hook up chains were twisted around each other and around the tongue of the trailer. The Ace Hardware employee had a difficult time connecting the safety chains. The Ace Harwarw had an extremely limited selection of trailer and towing accessories available. I needed a 7 blade to 4 flat adapter, which the location did not have stocked. I was unable to establish contact with the location prior to arrival as they did not return phone calls. The Ace Hardware employee commented that the trailer must have been a drop off. The interior of the van trailer had grass, straw, and dirt all over the floor and the a pungent odor of something rotting when the door was opened. The fact that the interior had not been at least swept out and the chain connections were not prepped is proof that the trailer was in fact not checked at all by the location.
WILLIAM JTrailer was supposed to be picked up at 8 am, did not pick up until 9:15 because store was not open. Customer service was great though!
Tyler BVery nice staff!! Extremely helpful!! Great to deal with!! Highly Recommend !!
Dennis WEverything A-OK in my book.
Charlene HVery awesome and friendly! Great place to do business.
Lisa WContinue the good work what
Stephen SThe employee for ace hardware was very helpful he came out and hooked everything up for me he did a good job
eugene cEverything was fine
ritchie wCustomer service in Beloit was excellent. Return of the rig after hours was a huge pain!
Samantha v