Le client n'a pas laissé de commentaire.
Laura M.
Customer Reviews for Zacharys Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy check in. Very welcoming even though we returned the truck ten minutes before closing. Class act Zachary's Ace Hardware and crew.
Gretchen S.everything was great!
Greg R.Very friendly and easy to deal with!
Greg R.We had to wait until 9 as m when they opened to pick up the truck even though we ssd signed up for a 7am pick up through 24/7 serve.
William H.Everything went smooth ace hardware had the right equipment that I needed to rent thank you for providing car trailers to the Beloit location
eugene C.They were very helpful and courteous.
Mike S.You might consider putting a jack on the enclosed trailers. They (trailers) are very heavy to lift to place on a hitch ball. Just a thought so someone does not hurt their back (customer/rental company employee).
KENT M.Quick and easy
Gilbert S.I booked a U-haul for a town but the nearest drop-off was a while away and i was booked for too little miles wich resulted in a $72 extra fee for just driving to drop it off. I am not happy about that. But the equipment is reasonable.
Andre W.Had trouble with a tire going down. And wiring on lights. After dark lights on trailer kept going off.
AUBRA H.Didn't have a furniture dolly and didn't know about it until after work and was loading stuff up
Shannon M.Don't allow a reservation when you fully know there will not be a truck available at said location. I made a reservation over a month in advance and received a call less than a day before I was supposed to pick up the truck that I would have to drive almost 2 hours out of my way to pick up the truck.
BROQUE S.Wos exlent
Marcus C.prices have gone up but that is everything, all in all a good service Uhaul provides
jay J.We have rented from this business quite a few times and have never been disappointed. Very friendly and accommodating. Great people to work with.
DALLAS C.Aucun
PATRICIA A.Very quick and professional.
GORDON M.I'd like to see the trailers have ramps so you can load appliances with a dolly.
BLAKE D.Truck was filthy. Came with under a quarter tank of gas and I returned it with over a quarter tank yet still got charged an additional 2 gallons. Had to drive 66 miles to pick it up and had to pay for gas to drive it to my location. Very inconvenient.
Lisa M.When I rented this online I was suppose to pick it up in Belleville KS. The day before I was to pick it up, your office called and said I would have to pick it up in Beloit which was an hour away. So I scheduled pick up for 8 AM which was when the Beloit office was to open. No one showed up until 9 AM. I called your 1-800 number and they could not get ahold of the Beloit office. I was happy to receive a discount for my troubles.
James M.The U-Haul dealership in concordia Kansas Mike's automotive was well below any kind of performance I would not recommend them to anyone they were rude they did not want to help very unprofessional and the lady that called me to tell me that my trailer was not available was also rude those people should be reprimanded I will never recommend any want to go use a U-Haul dealership from Mike automotive‘s in concordia Kansas.
DONALD R.Nothing that I can see could be done any different. Folks were friendly and helpful.
OTTIS C.Reserved a 6x12 van trailer. Upon arrival trailer was found to be dirty on the exterior with multiple areas of the exterior finish scratched and faded. The trailer number located on the front was extremely faded and almost unreadable. The trailer hook up chains were twisted around each other and around the tongue of the trailer. The Ace Hardware employee had a difficult time connecting the safety chains. The Ace Harwarw had an extremely limited selection of trailer and towing accessories available. I needed a 7 blade to 4 flat adapter, which the location did not have stocked. I was unable to establish contact with the location prior to arrival as they did not return phone calls. The Ace Hardware employee commented that the trailer must have been a drop off. The interior of the van trailer had grass, straw, and dirt all over the floor and the a pungent odor of something rotting when the door was opened. The fact that the interior had not been at least swept out and the chain connections were not prepped is proof that the trailer was in fact not checked at all by the location.
WILLIAM J.Trailer was supposed to be picked up at 8 am, did not pick up until 9:15 because store was not open. Customer service was great though!
Tyler B.Very nice staff!! Extremely helpful!! Great to deal with!! Highly Recommend !!
Dennis W.Everything A-OK in my book.
Charlene H.Very awesome and friendly! Great place to do business.
Lisa W.Continue the good work what
Stephen S.The employee for ace hardware was very helpful he came out and hooked everything up for me he did a good job
eugene C.Everything was fine
ritchie W.Customer service in Beloit was excellent. Return of the rig after hours was a huge pain!
Samantha V.Nothing. Excellent.
NEIL F.Get more computer traning for your help!!
Steven M.There seemed to be some confusion with employees not knowing how to help with reserving a u haul. It took a long time to get a reservation made. Then when I went to pick it up there was still more that had to be processed before I could take the van. It worked out in the end but perhaps more training should be done.
Kristin L.ace hardware did an excelent job on helping me make sure the car dolly was ready to go
eugene C.Very friendly and helpful staff.
sharra O.U-haul had not updated our delivery--so the drop off was not expecting us and I could not use the app...the agent however was very helpful.
Wade M.When I went to pickup the trailer and checked the lights, there was no left turn signal. The person who came out of the store said he didn't know how to test it, I showed him how to disconnect the wiring plug but all he did was try to reconnect the bulb, he could not do that, so I did . Blinker didn't he just told me to use hand signals and walked back to the store. When I went into the store to finish paperwork, everyone in the store thought it was a big joke that the turn signal did not work, Very unprofessional and very disappointed.
Beneil L.Was supposed to get truck in Salina which threw timing way off so I lost my helpers to load and now I have back problems. This move was a total disaster and I need some form of reimbursement before I seek legal action.
Douglas L.