Customer Reviews for Zemen Trading
(U-Haul Neighborhood Dealer)

298 évaluations

14 Randolph Rd   Silver Spring, MD 20904

(240) 293-2715

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(240) 293-2715

14 Randolph Rd
Silver Spring, MD 20904

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 10h am à 7h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Why are you charging me extra. Are you guys stealing money. I will call the lady at the store.

Mohammad S. 
Évaluation :
5

Amazing customer Service

Ayobami A. 
Évaluation :
5

Truck did not run smooth when driving in reverse.

mark J. 
Évaluation :
5

Excellent customer service. Customer satisfaction is their top priority. The pricing is awesome. Merci

ephraim T. 
Évaluation :
5

There was nothing to improve. We were greeted warmly. Processing the rental was smooth. The vehicle was clean and operated flawlessly. The drop off was problem free. We highly recommend this location to all current and future customers.

Tom T. 
Évaluation :
5

It's a small U-Haul location but the customer service is steller!!! This may be the BEST U-Haul location on the East Coast.

Romanieo G. 
Évaluation :
5

Customer service was excellent , extremely accommodating and helpful. 👍👍👍

Olivier M. 
Évaluation :
3

The people who run this location are wonderful. The building is not what you would expect, but their customer service makes up for the lack of aesthetics.

Romanieo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liliam C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natascha D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F. 
Évaluation :
3

Everything was adequate.

Roderick H. 
Évaluation :
5

Was grenat everythings

mardochee L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Noah G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Deja A. 
Évaluation :
5

Very good person

frew W. 
Évaluation :
5

how much gas does a tank hold, so I know how much to refill

BOAZ E. 
Évaluation :
5

Excellent service clean truck friendly staff more than helpful. I will return in the future if I need them and recommend to everyone!!

tiffany J. 
Évaluation :
5

I want to thank the lady who helped me out with this reservation. The staff was very polite, answered all my questions and very friendly service.

Abid N. 
Évaluation :
5

The owners were very polite and accommodating. Excellent customer service!

Ioannis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar G. 
Évaluation :
3

I had trouble getting the key and had to call Customer Svc. I received a different vehicle. I declined the $100 CDW insurance, but it is on my bill. The gas tank appeared full (was on F), but as I discovered when I had to refill it, it takes 5 more gallons past the fill mark. With the price of gas, I ended up spending more than $30 extra on gas than what I received because "F" doesn't really mean full.

Kathleen B. 
Évaluation :
3

The truck did not have an exhaust system. It was apparent that someone stole it during the night. Parts of the exhaust were laying on the ground next to the truck.

Kenneth P. 
Évaluation :
5

THE SERVICE WAS SUPERB ,EXCELLENT JUST A AWESOME EXPERIENCE.

ERNEST W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hisham A. 
Évaluation :
1

Customer service was terrible.. i returned the van 2 hours early On the day of my rental and the next day recieved an email saying late equiptment. When I went back up there they had no clue what I was talking about, a manager would call me. Next day I return and the van is in the parking lot and I check my card a $300 late fee charge. This place is scamming people and not communicating to make it right.

Zachary D. 
Évaluation :
1

the place was a cramped lictor store hard to find took almost 30 minutes to check us in and the vehicle just ate gas had to fill up almost every 100 miles and the 0 % oil life light was on when we got it. The AC barely worked and did nothing at all. And we got the vehicle with only 1/8th tank of gas barely enough to get our trailer then go home

haypen F. 
Évaluation :
5

Great people!!! They were so nice and friendly. I will definitely go there again.

Bitseat G. 
Évaluation :
5

pick up your phone when we called. No body respond

ADDES TEFERA Y. 
Évaluation :
3

The dolly, plus the furniture dolly and padding was missing and they still charged me for it Ridiculous

Verly E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clement K. 
Évaluation :
3

The fuel gauge in the app was hard to adjust. I may have been overcharged for fuel at the end.

Santiago C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beruk B. 
Évaluation :
4

It was really close to where I live. Easy pick up and drop off

miach D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashford A. 
Évaluation :
1

It took 45 minutes to get the truck after I did a check in online. One of the issues is that they were updating their computer yet they knew I had a pick-up at 11AM and Got there at 10:30AM.

Willie J. 
Évaluation :
5

There was animal hair on the passenger seat. That is not appealing. Otherwise, the van was clean.

Adriana W. 
Évaluation :
3

We reserved the truck to pick up at 10 am but the place was closed when we arrived at 10. After about 15 minutes we went home again and called the U-Haul 800 number. After waiting on the phone for about 15 minutes, we talked with someone who transferred us to "Scheduling." That person said they would check but ended up cutting us off. So, we kept calling the pick-up location and they answered at about 10:45 am. This delay caused problems. Also, we've rented a U-Haul truck twice in the past 2 weeks and both times requested 2 dozen furniture pads and each time the location doesn't have them (except this location had 2 which they gave let us use for free due to the pick-up delay). Suggest that U-Haul shouldn't offer pads if they are unavailable so that people can plan to find their own padding for furniture moving. The location where we got this truck said people don't bring them back, so why doesn't U-Haul charge them something like twice the replacement price or more and restock?

James O. 
Évaluation :
1

They charge in excess. They charged me for gas. I returned Van with same level of gas. Vans have strong odor of horse poop, urine etc.

SHARDA K. 
Évaluation :
5

The staff was very accommodating and cordial. The process was very easy.

Adriana W. 
Évaluation :
5

Friendly service and very professional.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve F. 
Évaluation :
5

Great customer service and rental van!

Oleg V. 
Évaluation :
5

It was Quick easy Great location Very kind owners Thank you so much

NATALIE C. 
Évaluation :
5

Great job. Thanks for the help

Basel K. 
Évaluation :
4

Van was clean enough, but had a warning about service needed for the tire pressure monitoring and lw oil level need to add oil. I put in a quart, tires looked ok.

Frederic F. 
Évaluation :
5

The people who run this business are very friendly and helpful, ALWAYS.

GLENN B. 
Évaluation :
4

Tire inflation warning was on, and gas was empty. Otherwise, drove 999 miles with no problem.

FRANKLIN C. 
Évaluation :
4

Staff were very helpful and nice

Laura S. 
Évaluation :
5

Excellent service à la clientèle

Elsa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Radia R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Torrie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIJADIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH N. 
Évaluation :
5

This is my second time using Zemen's. Easy check in and out. The staff at Zemen's are friendly and helpful. The trucks are in good condition.

Kristine G. 
Évaluation :
1

Truck wasn't clean there was nasty used socks in the cabin and in the dash, the back of the truck wasn't clean. The tire warning light was on the trip.

Cristina K. 
Évaluation :
5

The staff at this location is very helpful. They explained everything very well. I recommend this place.

MUSSE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALLEN S. 
Évaluation :
3

No dolly provided as requested

jarrett S. 
Évaluation :
2

be up front instead of hiding fees/steps in process

Matthew R. 
Évaluation :
2

The truck was not cleaned out for us. The rubber for the outer edge of the passenger side window was in the seat. It was unacceptable. I would not use this location again.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW D. 
Évaluation :
3

Truck was dirty. Furniture pads not in plastic. Lady at front was nice

MAURICE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MURIEL S. 
Évaluation :
5

The customer service is fenomenal !

VILKYS S. 
Évaluation :
5

These guys are so respectful and professional. I highly recommend this location to anyone who wants to rent a U-Haul truck.

Frederick O. 
Évaluation :
5

Not sure what his name was but the U-Haul franchise(?) owner was excellent...Great hours for pick-up and drop-off. Expedient during check-in and check-out. Ultimately, a headache free experience.

WILLIAM K. 
Évaluation :
5

Great customer service!

OLEG V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCELLUS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAGESSE V. 
Évaluation :
5

Very receptive and customer friendly

BABA J. 
Évaluation :
5

great service

KEITH J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORAL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYELEMAN A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Loretta M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARBER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIDI E. 
Évaluation :
5

S.O.

AKRAM I. 
Évaluation :
5

S.O.

AKRAM I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER K. 
Évaluation :
5

As far of your service, I don't have any negative thoughts about the service, you were very professional, good communication, very polite. Overall good job, I will return anytime as needed. Merci

GILNOR F. 
Évaluation :
5

Process in and out was quick and the pricing was fair with no disagreements.

TIMOTHY C. 
Évaluation :
5

The right rear view mirror was not usable. Very difficult to drive

SAHAR H. 
Évaluation :
5

Very quick and excellent customer service.

DIANA U. 
Évaluation :
4

Good people

MICHAEL M. 
Évaluation :
5

nothing everything was perfect! God bless you

ALLEN G. 
Évaluation :
5

Very friendly place. Nothing to improve here.

THEOPHILE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGERY D. 
Évaluation :
5

Awesome agent Very lovely lady Thank you

KEITH B. 
Évaluation :
5

The handling of the entire process was on point! Please leave the service as it is now!

CURTIS C. 
Évaluation :
5

Great customer service!

ORLANDO B. 
Évaluation :
5

Very Nice people! Considerate! Was a quick drop off and pickup

SAMI F. 
Évaluation :
5

Excellent service

WILLIAM M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CELIKA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLONDEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERNEST W. 
Non les évaluations ont été soumises pour cet établissement.

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