Customer Reviews for Zings Enterprises
(U-Haul Neighborhood Dealer)

Évaluation :

4

I returned the trailer on Wednesday but didn’t get a confirmation of the return

Évaluation :

2

We specifically chose our first location pick up in a safer area of town and closer to our home and we were not notified of the change for pick up until the day of rental that I noticed the change on the app for pick up and delivery. It put my daughter and son in-law in a bad position as they got lost but thankfully, found their way but a not safe area side of town at night. The location owners are fine but we did it choose the area. Uhaul did offer us a larger truck but it would have been too big for where we needed to load. Otherwise the customer service at Uhaul is good. Thank you. I just can't use Uhaul after this scary experience for our youngest daughter fb we and son in-law having to be the drivers.

Évaluation :

4

The service and availability was generous. I just wish if a driver chooses coverage and returns the vehicle on time, meter on spot and no damage the driver is then refunded the $15 as a sign of good faith returned. Also there should not be estimates but solid numbers on the bill the first payment. So was I billed twice for the additional $5,77?

Évaluation :

5

I was impressed by excellent customer service. I would definitely rent from this location again .

Évaluation :

3

Zings enterprise was an ok location, I recommend more signage to help make the location more approachable, and the gentleman who helped me check out was very polite. The location itself was an extreme inconvenience to my original truck reservation in Fultondale, AL. This location was 20 min from my originally booked truck/move-in location and 30 min away from my move-out location. This significantly increased my roundtrip mileage used.

Évaluation :

3

Returned the truck with a 1/4 tank of gas, just like it had when I picked it up, but was charged $48 for a fuel surcharge…..🙄

Évaluation :

5

Everything about this rental was exactly what I needed. I will be doing business with you again in the near future. Thank You for having such wonderful employees.

Évaluation :

1

He gave my deposit to someone other than me and it wasn't returned in full. 57 dollars out of my 100 deposit was taken and I only had the truck for 2hrs and 20 miles and returned with over half a tank of gas. A little more than what it was when I got it

Évaluation :

3

Truck was not clean, side mirror shattered. Not well maintained vehicle. Nice owner.

Évaluation :

5

Very helpful and inviting owner. Easy turn around for drop off location right on a corner lot.

Évaluation :

2

Engine light and other light stayed on dash.No gas cap on truck.

Évaluation :

1

The employees here yelled at us to go to a different part of the parking lot, even though there were literally no signs, nothing telling us where to go. As if it was our fault we were confused about a broken down shack and a bunch of cars lined up.

Évaluation :

5

Very friendly and helpful. GREAT experience.

Évaluation :

1

He was rude and very slow all he was about cleaning his cars he didn't go over my miles or look in the Uhaul never never ever chooses this location rude rude

Évaluation :

3

Making sure if a customer using before you, that the u-haul owners need to finish the paper work for their next customer

Évaluation :

5

Tony was very friendly!

Évaluation :

5

Very efficient and helpful business owner!

Évaluation :

3

Very cordial and helpful.

Évaluation :

3

Make sure customer knows exactly how much fuel is needed when returned. I didn't know that I needed to take a picture of gas tank meter, maybe give a paper form showing where gas amount should be replaced.

Évaluation :

1

At 9am I picked up the only truck on the lot. They didn't have any tie downs. I asked for a furniture cart and they gave me a dolly. When I returned, I told them I requested a furniture cart. A dolly didn't work for the furniture I was moving. I asked they to remove that charge and he said ok. He didn't remove the charge. I only went to this U-Haul because the other one didn't have the size truck I needed. I won't make that mistake again.

Évaluation :

3

But I didn't have a dollie and it was very difficult to get my washer & dryer and some other things that was needed for the use of the dollie

Évaluation :

5

Very helpful and friendly

Évaluation :

5

I don’t have any suggestions!

Évaluation :

2

Considered a "not so good" area of town. As a female, I didn't feel comfortable going alone to pick it up. And the process seemed to take a long time.

Évaluation :

5

Very pleased