Customer Reviews for 1 St Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

1

Being charged 73$ at drop off after paying 203$ is absolutely insane.

Évaluation :

5

The Very Best way to do it yourself and save money! Customer Service in Springfield Ga. Is wonderful as well as the drop off in NC. Thank you Theresa

Évaluation :

5

Fast efficient experience

Évaluation :

5

Nothing,she was amazing. Thank you!!

Évaluation :

5

Commentaires/Que pouvons-nous améliorer pour les prochains clients? The truck rental reservation and drop-off were handled seamlessly. We also have 3 storage units here and are extremely pleased with the facility condition and Leslie's thoroughly professional and caring management of 1st Self Storage and U-Haul. This is an outstanding U-Haul location. We'll be back! To answer the question: Please equip these 26-footers with a longer ramp! Despite the "lower deck height" hype, the U-Haul ramp angle on this 26' truck is about the same as the 40-50" high bed of other trucks in this group. There's no real advantage to the lower deck height unless the ramp angle is less steep than other 26' trucks, so I suggest U-Haul consider a longer ramp or tone down the "lower deck" hype on your bigger trucks, since it's essentially meaningless.

Évaluation :

1

Worst customer service ever worst experience ever

Évaluation :

5

Very friendly employee there.

Évaluation :

5

Preferred location over any other in the area she’s always customers first

Évaluation :

1

This location took it upon themselves to alter my rental agreement without contacting me ahead of time. The removed my appliance dolly and left me with a regular dolly. My whole purpose for renting a 15' truck was for the use of the ramp and an appliance dolly because I was moving 2 refrigerators. Thankfully, Vivian Obright was more than helpful in locating a dolly for me to use. I will NEVER utilize this location again and will make sure that others that I know do not use it either

Évaluation :

1

I was charged for a truck that I never even used I was told I would be refunded and never was

Évaluation :

1

Mobile check in was a nightmare - no one could help over the phone. Took an hour and half to finally get our truck. We also reserved dollys and cloths and they were not in the truck yet we had to pay.

Évaluation :

3

Again, nothing for this location, but for Uhaul all together...I think it's dumb to charge for not checking in online before returning the truck. Unless the truck gets returned to a uhaul that was not chosen as return location at pick up.

Évaluation :

5

The instructions were clear and easy to follow and the drop off site had easy access.

Évaluation :

4

1)have a spare or master key on hand. We started the truck, left the door open, and while inspecting truck the wind pushed the door enough until it caught the latch and locked. Needed a locksmith. Cost $140. Ridiculous. 2)offer an alternative to the link to return truck virtually. 'Share Location' was an issue, so we called customer service and their screen view and mine didn't seem to match. Finally got thru it but not a pleasant experience.

Évaluation :

4

Fix web site to drop off trucks Sun

Évaluation :

5

It was easy for after hours drop off.

Évaluation :

4

Truck was great. Rental experience was also very good.

Évaluation :

4

Yeah I'm not sure why you charged me $14 for a "safe movers" fee. What the hell even is a safe mover fee? Makes no sense. I moved all the stuff myself and drove the truck myself. So what exactly is a safe movers fee?

Évaluation :

5

Always eager to help an always friendly an is there when you need them

Évaluation :

5

Rien

Évaluation :

5

UHaul failed to have my equipment available at my original pick up location. My original pickup location was outstanding in trying to help me. Uhaul however was not helpful and I had to go 90 minutes out of my way to pickup a rental truck. Please move the pickup location was great. Uhaul phoneservicewas useless.

Évaluation :

5

Great people great spot for a drop off the staff is friendly an always willing to help

Évaluation :

1

Truck ABS light was on. Could get in touch with manager of location, had to go to another location to get a truck.

Évaluation :

5

Excellent customer service, I would definitely rent here again!

Évaluation :

5

The sweetest person ever!!

Évaluation :

5

My agent location was fast, friendly, courteous and very helpful, I would definitely recommend.

Évaluation :

1

I was assigned a drop off location in Springfield Ga, When I got there, the lady at that location stated that "they do not accept auto transports". When I asked her to call the UHaul people, she called her boss instead, which he then stated he "did not accept trailer". I asked again to contact the Uhaul people because this was my signed location on my signed contract. The lady called the Uhaul people, and told them "she did not have any room for it", which they did have plenty of space to put a trailer. The Uhaul guy (Anthony) then asked to speak with me and tell me how I was "his customer, but the drop off lot was also "his customer" and he needed to keep them happy. He then said that I could take it "right up the road", and he would give me a $25 credit". As I am on the phone with him, I left and was going "right up the road", to the next Uhaul location. As I was parking the trailer in the lot, he said I was not in the right spot and needed to go to the next town (Rincon GA). I said I was not going any further due to the fact that my location was changing over and over. He then told me he "knew the lady where I was at, and she was not going to like the trailer dropped off but he would talk with her". When a reminded him about the $25 credit, he laughed at me and said "that was not going to happen because I was not doing what I was told". I explained that the next town was further away, added to the distance I already traveled to get to the first location, and was tired of the run around. I honored my contract and followed the rules, and was not going to drop it off just anywhere. I told him he sucked 9which was not very nice of me) and that he was no help, and hung up the phone.... because by then I was very aggravated. Now here I am, waiting at the second location because the women was not at work and did not show up for another 15 minutes. When she did show up, she said she was 'not going to take the trailer". I explained to her that I was done running around and was over all this, and was leaving the trailer right where it was at. However, in the end she was nice enough to sign me out and let me drop the trailer. I don't think Uhaul was totally wrong in this situation, however...he (Anthony), as well as the first drop location (1783 GA Hwy21) need to communicate better with the Uhaul staff members and make sure that things can go much more fluent. Seems to be major communication issues and customer service was low because of this. It could go much smoother if everyone followed the same guidelines, or was aware of each others policy's.

Évaluation :

5

Nothing. Let were very friendly and professional.

Évaluation :

5

Excellent location for drop off or pickup.

Évaluation :

1

I ordered the uhaul for two days and only used one day. I dropped off the uhaul before 12 the second day and was still charged for two days.

Évaluation :

5

The manager Leslie was nice, courteous and very helpful. It was really pleasant to deal with someone whose helpful.

Évaluation :

1

When we reserve 3 dozen moving blankets and a furniture dolley it is because we have an expectation of receiving 3 dozen moving blankets and a furniture dolley. We were moving furniture! It was absolutely abhorrent that these items were "canceled" right as we arrived to pick up the truck. Nobody in the office. Nobody answering the phone. Online was equally unhelpful with the "oh well" attitude. Will be using Penske from now on.

Évaluation :

5

Our original reservation was at 21 Rentals, Rincon for after hour pickup. When we arrived our rental wasn't ready and we had to call and go to another location. Very inconvenient.

Évaluation :

1

Truck was gone they charged me. 79.$ for the day not the 29,95 like advertised

Évaluation :

5

Amanda was the best agent!

Évaluation :

5

Your after hours return fee is a rip off. Most people work Monday thru Friday. I rented the truck for 2 days, ending at 9:30 am on Monday. I return it early, on Sunday afternoon, thereby enabling me to make it to work on time Monday morning. For this I get hit with an after hours return. Last time I rent a U Haul where I can't return it during normal business hours.

Évaluation :

3

I had a confirmation for 8 am in statesboro- got there was told noon- called you see if I could get anything before noon- was told 45 min away- said I would keep noon in statesboro- happened to look and saw reservation was now in Springfield- called to see why not noon in statesboro? Told only option was Springfield and had to leave right then to get there before they closed- so added 45 miles to my trip and almost exceeded 248 miles!! No reason for reservation to be changed twice with no alerts to tell me so- was a horrible experience!

Évaluation :

5

No problems, easy check in and out

Évaluation :

3

MAKE CERTAIN ALL TRUCKS ARE TOPPED OFF WITH FUEL! AND THEN NOT CHARGE ME FOR BRINGING IT BACK AT THE SAME DAMN LEVEL!

Évaluation :

2

The truck had a maintenance issue. The filler neck on the fuel tank had a hose clamp that was not tightened. The neck pinched not allowing the truck to be filled up with gas. I had to fix it myself. Uhaul was extremely unhelpful, gave me the run around and told me to call the place I rented it. They said they don't do maintenance or refunds. Meanwhile I call U haul back and they give me a number to call with no response. Uhaul clearly doesn't care that they have faulty equipment on the road. I tried calling the drop off location. No answer. So uhaul has probably re-rented this truck that I had to repair roadside. What an unprofessional joke. $800 for a broken truck.

Évaluation :

3

Please make sure staff left alone knows all types of rentals or processes.

Évaluation :

5

Customer service great !!!

Évaluation :

5

We really appreciated the friendly service. Very pleasant experience.

Évaluation :

5

Customer service manager Leslie Kellar was amazing and a delight to work with. Experience was bad at beginning of rental, but she helped make it easy to conclude.

Évaluation :

5

Easy doing the self return.

Évaluation :

1

Have a different manager with people skills manage this location! She was rude and over charged me!! Will never deal with Uhaul again

Évaluation :

1

I rented this Uhaul online with the 24/7 feature. This is extremely confusing service and I had such a difficult time trying to login to pick the truck up that I had to change my rental days to be there when a person was onsite. When I dropped the truck off I was given the wrong instructions so the truck was not checked in correctly and I was charged a third day for the rental and some of the customer service agents that I called where not helpful.. I spent almost and hour tying to check the truck out and I kept calling customer servce at 10 at night at a closed storage unit by myself and I really got no help. The fees for me to rent this vehicle for two days was almost 400 dollars to drive in town I feel like this service was a rip off and a waste of money I would have rather drug my furniture by hand to my new home than use this service. The trucks are fine but the fees are ridiculous and confusing I I knew I was paying a dollar a mile I would have never used this service I think it should be explained better. A phone call should be placed after an online rental so an agent can be clear about the charges. I would recommend any other service to someone over using Uhaul and I would rather carrying my furniture on my back 1000 miles over using this service and I have waited 3 days to hear back from the supervisor on my dispute still have not heard from him.

Évaluation :

1

It did rain the next day and when we were moving/driving, and upon off loading there was water damage to 14 boxes.Not just a little damp but soaked! Not impressed by any means in the manner in which equipment was inspected and approved for use

Évaluation :

4

Overall was satisfied except was charged for safe tow insurance that I did NOT agree to.

Évaluation :

3

Tires were seriously out of being round or totally unbalanced providing a very rough ride

Évaluation :

1

Was over charged when the equipment was returned a day early. The location's Internet was down and was unable to check the equipment back in. Had to call the location and Customer Service a total of (6) times. Hopefully I will see the refund back in my account in a couple of days.

Évaluation :

1

The pick up locations were the problem the drop off location had good service Actually my last rental in ashville was pretty bad too Might be worth trying penske

Évaluation :

5

Dropped off on Sunday afternoon. Couldn't finish drop off on line because my Mobil phone would not be located. I dropped it off and apparently everything went well. No contact

Évaluation :

1

First make sure the fuel is correct. My truck was picked up with 50 miles to empty and the paperwork indicated a quarter of a tank. My vehicle was full of sand and pine needles. Took a hour to complete the vehicle pick up.

Évaluation :

5

Get more u-haul's and less car trailers or equal of the both