Le client n'a pas laissé de commentaire.
Lewis P
Customer Reviews for 1 Stop Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Still waiting in a call back in regards to the issue of bad information given postponing my move and then my reservation on the 2nd day was cancelled by U-Haul making me go to a different location delaying my move even more and the additional miles I was told I was going to have also were not sent to the reservation that was set after that. The initial issue delayed my move by 2 days and cost me I called customer service and they were given my number and was going to contact me 469-559-3280 Shannon Beck
Shannon BI dropped off the truck, nobody came to see it, I was supposed to receive an email within 45mn and still nothing. In addition the GPS location is wrong and the site not easy to find.
Joel VI had a horrible experience. My move was delayed due to a hole in the gas tank on the first reservation, i was charged twice for 2 trucks and 2 deposits and my refunds and rewards have not been received. Would probably never use U-Haul again
DASIA VEven tho U-Haul place notes on my reservation stating the discrepancies on the starting miles , this location charged me 500+ miles and now “no one “ can help me
Manuel ZThe truck was on empty gas with gas light on and this was located at a defunct gas station. Very frustrating and concern. Also inside smell of cigarettes
Pardeep STruck broke down 5 mines after we took. It was very dirty inside as well. Took 2 hours for roadside assistance to arrive, couldn't locate me another truck.
iana pCharged for gas that was not used. I have a picture of the speedometer upon rental and they over charged me.
Vctoria CThe truck that I had was a van. There was a rain storm in Amarillo and the van leaked. This was a van with less than 30 000 miles on it too.
Max Beasy return
Ronald RUhaul added a dolly and blankets to the invoice. I DID NOT REQUEST THEM. They weren't in the truck either. Also, why do you wait until a customer picks up the truck to ask for references etc. Why cant it be completed before hand? That added 30 min to the day that was unnecessary.
Paul SThe A/C in the vehicle was not working. Ensure all your vehicles have AC systems that function correctly.
Kevin HThe person was great to work with
gary sTruck was dirty in the cargo area and in the cab. It also had a lot of unmarked damage. Was missing the dolly I rented and I had to ask for the moving blankets (they weren't with the reservation as I scheduled)
Eric PIt’s a super sketchy gas station, didn’t feel safe
FRANCISCO cI know sometimes there’s not enough employees to clean and maintain equipment but last time I rented a small truck was dusty all over .
oscar pThe truck we rented was very very loud, which seemed odd to us. but we figured the unit had been checked out, so we continued with our move. Turns out the catalytic converter on our unit had been stolen and we did not realize that was why it was so loud until we returned the vehicle.
Suzanne RExplain what to do with the other rental equipment at drop off like we didn’t know what to do with the mats because it never said
Sam STerribly sketchy location, terrible service (I was sent here for the specific truck I needed and when I arrived they rented it to me with a broken window?), terrible everything.
Carly TMy experience was horrible. I pre-ordered the equipment online just fine and went to pick it up. The "kid" who was working the convenience store that afternoon usually worked the night shift and never dealt with the U-Haul stuff. He didn't know what he was doing. Multiple times he had to call his boss to ask how to do different things related to processing my order. It took over an hour to get my equipment. But that was not the worst. First, he created the paperwork to assign me truck A. But it was only at the end when he discovered truck A had not been processed yet. He did not know how to back out and assign another truck on that order. So in the process, he cancelled the original order and created a new order **WITH A NEW, MUCH HIGHER RENTAL COST**. He apologized, but said he did not realize the key to truck A was still in the night drop box, and the truck had not been processed. Still, truck B under the new order he created was the same size, but cost more. I had him get the key to the drop box and get the key to truck A, hoping it would bring back the original price. It did not. Since the furniture I had bought needed to be moved that day, I had no option but to pay the HIGHER PRICE price to get any truck. I believe that could be called EXTORTION!!!!! I think BBB should hear this story.
PAUL RCustomer service associate didn't even know what was going on. He had the truck we needed but it wasn't ready for rental. This is after UHaul sent us to this place as a second choice because they had the truck we wanted. Ended up taking a bigger truck and paying more! Did not feel confident in my rental as I left. Location pickup did not feel welcoming and knowledgeable.
NICOLAS JGot charged for fuel despite leaving it at over a quarter of a tank.
Devin SThe truck was dirty NO COVID protocol. I called to file a compliant, but the hold was more than 30min.... I was scheduled for a regular truck that location does not have regular trucks.... This was a horrible experience.I will be contacting customer service for a full refund.
ROCHELLE CThat place is a liquor store by the airport with gang bangers hanging around out front drinking beer in the morning and smoking cigarettes by gas pumps. Nobody explained the program or anything about the rental. Horrible customer experience. Horrible customer service - I am going with Penske at Home Depot next time
Christopher AEasy to get in and out. The people were nice
TARA KHello, I was charged an inaccurate amount of $85 to my debit card from Uhual. I returned my U-Haul truck on Time, and let Uhual know I had trouble completing the trip on the app which led to them charging me for an extra day. On top of that they also charged me an extra fee which I wasn't able to dispute because I had to withdraw money from my account so they wouldn't unnecessarily charge me. I already paid for a full day, and they charged me twice and I need the $85 charged to my account returned to my card please.
Andew HKind of a sketchy location that's by a gas station Generally speaking I wouldn't recommend anyone go to this part of Dallas
Saif MUHaul is like a family friend! I always call you first. I have a hard time reserving online. I had to go in person and got help from a very kind lady in your kingwood store. She was a life saver. I cannot remember her name, maybe Melissa. she went out of her way to help me rent a uhaul in Dallas! Love uhaul.
Sharon LThe location could use other truck options but they were the only location that had the 15 foot moving truck i needed.
Sean PClean vehicle, as it had hay all on the floorboard. As well as service the transmission and brakes..
Kevin MU haul itself needs to improve their customer service.
Mike ZThe truck size I ordered was not there(unavailable). The appliance dolly I paid for was also not available, it made moving my washer and dryer from the 2nd floor apartment difficult.
MAURICIO NVehicle cab was filthy, still had food containers in it, and reeked of cigars. I cleaned the cab of the loose items, but did not wipe down the spilled soda or blow out the cigar butts and ashes. Cargo area had to be emptied of previous users clothing and rusted tools. Clerk helped me rake it onto the ground and was embarrassed by conditions (the sole redeeming personal interaction I had). I later swept and mopped this area before I loaded. Check engine light was on for entire 340-odd mile trip. I should never have accepted the vehicle. A mistake I'll not repeat. I s
MALCOLM Mnot friendly or accomidating
tabathia vU-Haul's computer network was down, which jeopardized my schedule to meet professional movers. Even though I completed my online registration, arrived 20 minutes early, it took two hours to process my transaction. It was not the fault of personnel at 1 Stop Mart. The guy three was very apologetic. He even offered my daughter and I free refreshments while we waited. However, there should be a backup system for such occurrences. How did the company function prior to electronic technology.
Naomi SNot a safe location
Marissa BOnly two trucks available and it was dirty on the inside and the truck had a mechanical problem while driving.
Jonatan AThe area is incredibly sketchy and unsafe. Please add more lights or cameras for the appearance of someone lurking in the shadows.
Kameron CI have been doubled charged for my rental. 1st charge is correct for a 24hour rental and the 2nd charge is for a 48-hour rental. The second charge is incorrect.
Teresa MIt's kind of a sketchy area. I'm glad my husband was with me. We picked up the truck via the U-Haul app as to not have to go inside the store. There was no box to put a code into like we were told. Had to go inside and talk to someone. They couldn't find the key. Finally found it in the return box. The we had ordered 2 furniture dolly's. They only had 1. The lady helping us called another U-Haul and sent us to them. Only she called one U-Haul store and sent us to a different one. It was not a very good experience. I ended up running at least an 1hour behind time with people waiting on me to be able to load the truck.
Joel LThis was in a unsafe part of town. Location has an illegal installation of slot machines, a gas station without gas, no functioning toilets. Totally unsure if they follow any U-Haul protocol
Thomas BIt was easy access and a good experience. If they had a van it would have been even better
Joseph II was over charged for gas, and service fee, I try To contact customer service and was told I'll be contacted back and no one has contacted me. Worst service and Expensive. There is no reason I should be charged $188 to rent a truck for less than 3 hours.
Yonatan HTruck was fine, though slightly dirty. Vendor took a long time and did not know what they we're doing.
Charles SMy reservation was all messed up. I was told this place didn't open until 10, however it was a convenience store that was open hours before. My reservation was poorly handled.
Maria BWind shield wipers where terrible and no windshield liquid. Made moving very difficult.
harsha rTraining! The poor cleric had a computer system that was slower than molasses. I had rented 2 dollies but only 1 was there. He removed from order but took over 20 minutes. He could not print my contract. All in all I was there for over an hour.
Darby SService was okay and the location was very questionable area.
Robert LI ordered a dolly. There was not a dolly in the uhaul. I need to be reimbursed for the charge.
Deana FTruck was covered in bugs, couldn't see out of the windshield. My first stop was to a hand car wash. It didn't help much but cleaning the windshield at gas stops helped. In addition the floorboard was covered in mud and several trash items. It took almost an hour (50 mins) to paper up the rental and I was the only one renting. Tried uploading photos to no avail. I have them should you want them.
McGregor C