Évaluations des clients 101 Shell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 101 Shell

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Bancroft R. le

Évaluation :

Very friendly and courteous drop off point

Jeramie W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mike S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jane G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Alex J. le

Évaluation :

Great people. Very friendly

Chris M. le

Évaluation :

Le client n'a pas laissé de commentaire.

rodney D. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOE L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel C. le

Évaluation :

great customer service

Glenn B. le

Évaluation :

Le client n'a pas laissé de commentaire.

James T. le

Évaluation :

Luke was especially helpful and got me on my way quickly.

Daniel C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ted C. le

Évaluation :

The person that checked us out was excellent.

John W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia G. le

Évaluation :

Did not get any paperwork when picking up the truck. I was not walked to the truck to verify it's condition. (I have rented with uhaul MANY times. Never have I left with no paperwork or a vehicle inspection.) Upon return, the employee was pretty concerned that the Owner's had not followed protocol. He had no way to check me in.

Paul G. le

Évaluation :

Joe was very helpful and quick.

Larry M. le

Évaluation :

Le client n'a pas laissé de commentaire.

MARK H. le

Évaluation :

Have personal that know how to install the trailer to the truck as well as not requiring the customer install the trailer without a jack that the trailer hitch being on the ground requiring the customer to lift the trailer up and try to move it onto the hitch. as well as checking brake lights on the trailer. I have no idea why a trailer has no jack on it to be able to remove the trailer from the truck or install it on the truck? All the other trailers have jacks but this one did not and it was the only one that I needed. I am having to ask when the trailer was last serviced as I have had trailers from here that have shorts in the lighting system making the trailer unusable..

therese M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Larry C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kelsey H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary B. le

Évaluation :

whole experience went smooth, people were accommodating and courteous

Richard B. le

Évaluation :

It appears that the on-line system was having issues. Other than that, good service.

ralph C. le

Évaluation :

The Shell 101 in Raymond where very helpful and courteous great place to do business

Victoria O. le

Évaluation :

It was not me personally that took up the furniture I had two friends that loaded it and took it up to Raymond Washington for me. From what I understand when they took the trucks over they tried to charge him for more gasoline than what was originally in the first truck. They asked both people there to look in the back of the trucks to make sure they were clean enough for him and that everything was okay they said don't worry about it. Then I receive a phone call from the Uhaul Center they're saying that the back end of those trucks were trashed out to had a lot of trash screws all sorts of crap water bottles everything and he was going to charge me $25 clean up for each truck. I called my friends to ask what the heck happened and they said that asked both people to please look in the back of the trucks to make sure they were okay and they made sure the cabs were also cleaned out. So I am questioning why they tried to charge me more gas because I'm paying for this and why they did not look in the back because my friends would have cleaned it out if there was not sufficient for them instead of saying no everything is okay. I am in Las Vegas I'm very far away and I'm just not really happy with what I heard about what was going on at this location.

robyn B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lorraine F. le

Évaluation :

It went very smooth and very efficient. I plan to use them again next week. I'm very pleased we have the U-Haul in Raymond and they did a wonderful job.

melinda W. le

Évaluation :

Great costumer service

melinda W. le

Évaluation :

Great customer service always goes above and beyond to help

Craig S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brandi H. le

Évaluation :

YES!!! The employees at this location were amazing an extremely accommodating! We will definitely use this location again if we ever need to use a u-haul again, and most definitely recommend this particular location to anyone who needs it!

Twanya A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer K. le

Évaluation :

Horrible customer service- Overcharged me 700 and I am still disputing it. Jennifer

Bill T. le

Évaluation :

When I returned the truck, I did not have a broom and was not able to sweep it out, it had also rained all day, so I apologized and asked him for a broom, he very graciously told me not to worry about it he would mop it out. He took care of the paperwork and we talked a little, I told him I appreciate how thoughtful he was and now that I am living in South Bend, he has made me a loyal customer of his for good....

RYDER E. le

Évaluation :

This is not about this location, but about the unknown drop off that became a drop off that was further away than returning to the original place. I got an email that said, "per our conversation". We never had a conversation, and then they wouldn't answer the email or phone. Shitty corporate service. If there were another option i would use them.

Stanley H. le

Évaluation :

When I picked up the truck, I signed a contract for a Raymond return site. I get there and my phone tells me I have to deliver the truck to Grayland WA. That is an hour drive and 50 miles. I talk to the man behind the desk, who was very very nice. He call U-Haul at near closing time and was told that I HAD to return the truck to Grayland. Luckily the guy was smart enough to say he would handle it in the morning, and did. This has not been a good experience.

William R. le

Évaluation :

I made the reservation a month in advance and the truck was not at the location. I had to go an hour away to get the truck then fill up the tank that was at 1/3 tank.

mark R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deb D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Twanya A. le

Évaluation :

The move went well.. Nice truck.

joana B. le

Évaluation :

What can one say, the end of our journey was painless!!!

Melody M. le

Évaluation :

waited awhile for help but ok location nice people

RYDER E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeremy T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kevin W. le

Évaluation :

Thank You

Mark P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard R. le

Évaluation :

I originally booked a 20 foot truck but after viewing the vehicle decided it was too large. So I changed to a 15 foot truck instead. I thought I should have been charged for a 15 foot truck, but the vendors charged me for the 20 foot truck saying the computer would not adjust the amount since it was an online reservation. Is that true? I thought I should have paid less since I don’t take the larger vehicle.

Keya B. le

Évaluation :

I had such a great experience at this Uhaul. The attendant was so nice, he really made my moving experience better. I would absolutely recommend this location. Thanks so much for the great customer service!!

JOE M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stanley H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donald F. le

Évaluation :

Le client n'a pas laissé de commentaire.

ralph C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maureen H. le

Évaluation :

Le client n'a pas laissé de commentaire.

RYDER E. le

Évaluation :

dude was more worried about get the truck backed into place than actually getting me info. The lady was pretty helpful, but if you get a pre 10am appointment expect to only get helped between gas station customers. Kinda defeats the purpose of online checkin.

Oscar R A. le

Évaluation :

To start with, I fill out the uhaul reservation on your website expecting to just going the same day and pickup the moving van. Instead i had to wait and go through the same procedure once again and giving out my credit number and my driver's license number. Some one needs to get it right. so people like me can just fill out the paperwork and pick up the moving van!

Chrystle N. le

Évaluation :

Staff is great!

Becky E. le

Évaluation :

When I got to this location to drop off the equipment, the man who apparently owns the gas station and directs the uhaul operation, was rude, curt, and told me I would owe twenty dollars for gas after I had already put in $14.11. I was reading the contract, which said the tank was estimated to be at 11/16ths. He told me it was only 5/8ths with what I put in, and demanded that I put another $5 in, even though, if you do fractions, 5/8ths is 10/16ths, and that, 1/16th should not cost me another $5. Then, despite showing him the other location's mistake about my destination and extra mileage that should not be mine to pay because it was their mistake, he insisted on calculating it, instead of changing it or talking to the clerk at the other location. Furthermore, he walked up to me and shoved a push broom, dustpan, and another broom into my hands, and told me to go sweep it out or he'd charge me to sweep it. I am disabled, and it is extremely hard for me to get up into the back of the truck, and I was experiencing back problems that day, and it exacerbated my problems to have to sweep out the truck, which was not even really dirty. Several times he tried to intimidate me that I had to pay more money for gas, cleaning, and mileage. I resisted and insisted that he stop acting like an ass, and that I would not pay the extra mileage charges on principal. He finally relented on those, but he FORCED me to buy more gas under threat of Uhaul charging me more, even though I put in 10/16ths which was as close to the ESTIMATED 11/16ths you can get without having a gage that accurately assesses the amounts. He never once addressed me by name or mamn'. I resented his curt, brutal, and asinine behavior. I am a paying customer, and I was treated extremely disrespectfully on both ends of this trip. If I can say anything, it's that even though these people own their own businesses, and are contracted by Uhaul to run this service, they need to behave the way they would want to be treated, and they most certainly did not. I had no choice but to deal with these individuals because of the lack of other alternatives, but if I had a choice, it would not be these two businesses.

Linda T. le

Évaluation :

1) I think your hours of operation 10:00 opened is ridiculous! When people are moving, they usually like a earlier start to begin to load before 10:00! I recommend at opening for business at 8:00am, NOT banker hours! 2) No Prepay or reserving a unit Prior to 24 hours of pickup!

mitchell B. le

Évaluation :

Took to long to chech out...

ralph C. le

Évaluation :

Very courteous, and helpful

David H. le

Évaluation :

The truck was marked at half a tank yet it was just below a half I filled it to a half when I pulled away from the pump it dropped I know it didn't burn up an eighth of a tank going less than one half a mile to the drop location from the gas point there is absolutely no reason we charging extra charge for fuel when I was shorted in the first place there's absolutely no reason why that truck should have burned up a quarter tank of fuel in 48 miles

RICHARD M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Dennis G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Richard M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patrick C. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT R. le

Évaluation :

There was some wiring issues with the left brake light.

JOE M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Linell P. le

Évaluation :

Le client n'a pas laissé de commentaire.

EILEEN B. le

Évaluation :

Le client n'a pas laissé de commentaire.

patricia L. le

Évaluation :

Was very helpful and made my drop off go well!

Leonard E. le

Évaluation :

VERY Slow - 35 minutes to get the truck & I did Pre-check in I was the only client they had to serve. Seemed like they had to do the whole check in process over

roy F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shawn G. le

Évaluation :

I reserved it online. It said muy card wouldn't be charged at that time. When I got there the guy had a hard time finding it online then he had to get on the phone with someone to help him through the process. I wanted to pay by cash but he could not figure out how since I reserved it online with a credit card. Wasn't very happy with that. Otherwise the guy was nice over all. He was working a double shift cause someone didn't show up.

Tyler M. le

Évaluation :

No cash box to give cash deposits back. Not happy at all. Your lucky I didn't load a dump run in the truck and drop it off far away from a uhaul location.

Michelle D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Patricia G. le

Évaluation :

No problems at all.

Samantha J. le

Évaluation :

The man who was working at the location (his name was Joe) was extremely rude to me and kept cutting me off when I explained that I had paid online. He said "No you didn't". I pulled up my bank account and and showed them that is was pledged in my account, and be rolled his eyes and said "That doesn't mean it's paid". I was very frustrated by this point because he had been talking down and acting annoyed that I was there. He wasn't even the person helping me. I believe he was the manager or supervisor. When I tried to show him that it was pledged in my account and I had confirmation of payment, he said In a very demeaning tone "Let me explain how this works, you didn't pay" At this point, the young man who was helping me said "Oh, it does actually show that you paid" And Joe glared at me and walked away. This was my first time renting a uhaul, and based on the experience at this location, I would never rent one again. I felt so upset and frustrated and demeaned walking out of there. Moving is stressful enough without a salesman treating me like a complete idiot.

TOM G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Diane G. le

Évaluation :

Can of truck not clean

terilynn P. le

Évaluation :

Le client n'a pas laissé de commentaire.

BILL P. le

Évaluation :

The staff was very helpful and friendly. Definately good folks!

herbert F. le

Évaluation :

Some of the blankets we ordered were wet. So we were not able to use them.

jd S. le

Évaluation :

they need to know how to rent a truck with a reservation clean the cab of the truck before renting I opened the passanger door and found looking kinda like walnut shells on the step to get in

Michelle D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ping L. le

Évaluation :

The computer system had a hiccup. We waited a bit longer than expected to get the truck. Otherwise, all was good. The lady helped me change me reservation would extremely helpful. Not only she got what I need but also gave me a free upgrade!!

Craig B. le

Évaluation :

Top notch

Terry M. le

Évaluation :

Le client n'a pas laissé de commentaire.

LYNN M. le

Évaluation :

Cab was not very clean but overall, it was a good experience.

Jeffrey N. le

Évaluation :

Computer was slow for my return process.

Jeffrey N. le

Évaluation :

The computer was slow in processing my return is all.

JOHN F. le

Évaluation :

Nothing here. Person renting uhaul to me was extremely helpful.

Randy K. le

Évaluation :

Le client n'a pas laissé de commentaire.

herbert F. le

Évaluation :

Le client n'a pas laissé de commentaire.

David M. le

Évaluation :

There were three car dollies at the Shell station in Raymond and we hooked and unhooked two before finding one that was road worthy.

Diane F. le

Évaluation :

Tire repair person said that the tires were in such poor condition (both drivers side tires on trailer) that it should never have been let go in that condition.

Deanna S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Randy K. le

Évaluation :

Could not pick up until 10:00am, very inconvenient when moving. Young man kept helping people at counter in convenience store while assisting us, delaying us further.

Craig B. le

Évaluation :

Great service and convenient location.

mike S. le

Évaluation :

Quick return!