Customer Reviews for 2 Sons LLC
(Concessionnaire U-Haul dans le voisinage)

38 évaluations

3408 E 39th St   Kansas City, MO 64128
(Across the street from Dollar General)

(816) 231-2994

Heures

  • Lun - sam : 8h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(816) 231-2994

3408 E 39th St
Kansas City, MO 64128
(Across the street from Dollar General)

Services dans cet établissement :

Heures

  • Lun - sam : 8h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Mr. Terrence did a great job of good customer service for us! We will be back to him when the need arises.

JACK H. 
Évaluation :
1

Did not have supplies I was charged for also did check in and was told I didn't and was charged more money as well as they lied about me not putting gas in it when I did this was horrible service

Crystal D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tyler P. 
Évaluation :
3

Better professionalism from service at site location and better customer service from 1800 number

Demitria C. 
Évaluation :
5

I like To Have My 20 $back Charge Me For Service Fee.

karen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quincy P. 
Évaluation :
3

Guy was very friendly and helpful.

john H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

takiyah T. 
Évaluation :
5

Just keep handling the business according with the friendly manner that's in tact ! The atmosphere was pleasant and handle well!

Regina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharrion R. 
Évaluation :
3

Used the mobile pick up. WORST EXPERIENCE EVER. They never tell you anything you need to do before hand. The customer service lady lies to me claiming they would dispatch somebody after they couldn't verify my identity because they would call and hang up after I would answer for me and my alternate contact were called. I had to call back and wait on hold for 25min and when they finally got ahold of my contacts they took forever doing so. The whole point of mobile apps is to be time efficient. It's a joke! You need to inform the customer that they will need to do like 15 steps to even just get verified to pick the truck up so we can inform people we need to verify our identity so they can answer there phone otherwise you can't pick your truck up especially when the location is closed where you're picking it up. Also I had to get charged then be refunded the amount of money for the gas being wrong from the last person who didn't fill, which shouldn't be able to happen. Need a better system so that doesn't happen either. Fix your mobile shit because it was the dumbest, most inconvenient way to use uhaul.

Melissa P. 
Évaluation :
2

The original equipment I went to pick up was muddy and gross. Not acceptable for transporting my items. The shop was not well organized at all and staff needed some training to be able to help customers on site and not wait for the person who could use the computer and not have to call for reference every time I had a question or issue. The equipment was not ready at my scheduled arrival or easily accessible.

Chloe W. 
Évaluation :
5

Needs a chip read for card payments.

Edward P. 
Évaluation :
2

Took to long to check me out...Poor customer service

Simon Y. 
Évaluation :
1

Not let your dealership overcharge your customers just so they make money. I will never use uhaul again.

Amanda W. 
Évaluation :
5

NOTHING!!!!!!!!!

Rosie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theresa B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stanton S. 
Évaluation :
3

Don't cancel their contract because they are later than they said they would be!

kathy R. 
Évaluation :
1

Horrible place the owner wasent there I would like a refund and they were very rude!

Ashley B. 
Évaluation :
4

Refreshing & convenient to have this location in MY neighborhood!!

fay F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Casey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tineeka R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VALERIE R. 
Évaluation :
2

Nobody was there when I needed 2 pick it up. I called 10 uhaul places that day after 9 a.m. before I got someone 2 finally tel me the address to the location because my email only told me the company name. By time I finally got that info I was 5 min late & the uhaul guy showed up 45 min after that. The phone operator told me 2 ask for vip certificate & uhaul guy had no idea what that was so I got taken all the way around by u guys

lorenzo B. 
Évaluation :
5

Do not put credit card on hold

Dorothea L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESHONDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan N. 
Évaluation :
4

Clearly mark correct entrance

jacob G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DON B. 
Évaluation :
1

The worst location ever with no professional personal

YOLANDA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christy W. 
Évaluation :
3

This is not a U-Haul store as you might think it's one of their license agents. We placed our reservation at their corporate location and the day before it was changed us to 2Sons LLC. We arrived at the location by 8:30am, owners brother was in parking lot he called the owner to let him know that we arrived and 15min later his wife showed up. Trailer was attached and we moved inside to finish the paper work. By 10:15am we were ready to go. Almost 2 hours later that is unacceptable the reason for the down time was that the owner's wife didn't have proper training to use U-Haul portal. To improve this location I believe anyone that works there or is helping out should be trained to use the portal and procedures.

Lukaz G. 
Évaluation :
1

You need to have a better system of reservations so that when I reserve at a specific time I know that I am getting it at that time. Uhaul is a terrible company and I will not be using them again.

Alexandra S. 
Évaluation :
5

Better communication with the stores and location from online call centers when placing order

Steven C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quewanna J. 
Évaluation :
1

My reservation was for 12 noon, but the truck that was supposed to be reserved for me was still with another customer who was supposed to return it 24 hours previous. It was not until 3:30 that I was able to leave the facility with the truck, and the only compensation for all the lost time was 10 $off of the rental fee.

Non reviews have been submitted for this location.

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