Im disappointed. I rented a cargo van well in advance. I got to the location and the van was there however I was unable to get the key out of the lock box. I had to call U-Haul to then be switched to a much bigger rental. This took about 30 min extra that was not planned for. I was not compensated for this nor offered anything for this mishap on their end.samantha C.
Customer Reviews for 24/7 On Saint Charles Rd
U-Haul Truck Share 24/7© Location
Pour nous contacter
Villa Park, IL 60181
Services dans cet établissement :
Toujours ouvert sur votre téléphone intelligent
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.William T.
It was difficult and stressful to figure out the process in my phone. I did have to call and was happy someone answered right away and was very helpful.Kevin C.
For safety measures, if you consider staggering pick and drop off times. I was approached by a strange man asking questions and he did not want to identify himself. He also ask about the lock. He then left the property.Dia P.
The online check in and check out were a mess. when I received the code there were no keys in the box. I had to go to another rental place and get another truck. not good at all..cleo U.
The location of the truck, 500 W. Saint Charles, Villa Park, is not a valid address as there is not building or structure on this lot. Plug the address into you GPS, but it won't find it. Instructions for pick up very confusing. Using the mobile app is meant to be streamline, but is very clunky. Would not recommend.Tom T.
No blanketsRoger W.
I was charged more money than I used the vehicle for! I drove the vehicle for 12 miles but they charged me for 36. That's $20 they stole from me and I can't do anything about it. I received it with a full tank of gas and dropped it back off with a full tank of gas. I did not go to a gas station but I did not need to because the needle did not move, I only drove for 12 MILES!!! On the receipt invoice I was just emailed tells me I returned it with 5/8th tank which doesn't even add up even if I did drive the 36 miles they said I did, there is no way the van could have used nearly half a tank in 36 miles. Beware if you use this service because they WILL scam you for more money! I am going to call coporate tomorrow to figure out what can be done. It's not much money but still, it's thievery and I did NOT use the vehicle for any excess mileage. I am irritated beyond belief over this The only good thing I can say is that the van was clean & btand new & drove real good.Gabriel C.
Make sure the truck key is back in he lock box before the scheduled pick up time. I had to wait 45 minutes for the location to open. You should attach the lock box to the truck so it will always be where it is needed. Send a code to open the box, change the code after I return the truck and put the key back in the box!Dianne C.
Le client n'a pas laissé de commentaire.Timothy M.
Liked 24/7 availability and customer service. Had a hard with doing everything on phone. Wasn't senior friendly enough.Antoinette S.
Le client n'a pas laissé de commentaire.Oscar C.
Hard to findJon W.
This experience was terrible. I was not told that if you do not pick up your reserved vehicle by a certain time, UHaul will cancel your reservation. I spent over an hour on the phone with them to get the vehicle rented again. The gas tank was not filled to where they said it was. I have been charged extra money for the gas( that I filled ) back to the original level.Scott W.