Reviews and website showed 24/7 drop off, but when I arrived at 4 pm on a Saturday, the gate was locked, and I could not drop off the trailer. Fortunately, someone came to get into their storage unit and let me in. Otherwise I would've been forced to find another location to drop it. I called Uhaul direct and they could not get a hold of management.
Donald R
Customer Reviews for 254 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The lady at the office was very helpful and friendly. 5 Stars!!!
Ron SBut overall I'm very disappointed. I went to the original pick up location and it was closed and they had no truck for me. I didn't receive an email that my location was moved. The rep that made my reservation told me it was unlimited mileage for this drop off. For me to find out that I had to pay mileage. You recoded my conversation with the rep I'm sure. You should check it and give me what I was told Thank you. Gregory Gladden
gregory gThe truck had been in some kind of an accident on the drivers side, you could hardly get the door opened to get in. It was the most disappointing experience I have ever had and I been a return customer. This may be my last. This was not my normal location. They sent me there to pick up the truck. Never again
KAYE MVery poorly run. The person working pick up was very unorganized and had lots of issues using app on her phone due to bad screen protector. The drop off was told by employee she doesn't do the U-Haul and that they where not in on Saturday. They clearly had it posted that they do work Saturdays. .
russell SThey weren't even open at 9am at our appointment time. I had to call and someone finally answered and opened the door 10 minutes later.
Timothy CY’all were very kind and helpful m. We will use you again when there is a need for a Uhaul.
Donald LThe trailer was very dirty—had to take it to a self service car wash before I could use it to move furniture One of the gate locking pins was bent and very difficult to pull in and out Not all of the running lights were working
alexander lI was to pick it up at the other uhaul location and this location charged me more there where 3 4×8 trailer and none had lights that work around the license plate she told me if I got stop it for be my fault I had to take that trailer and she didn't hook it right so I went to the uhaul that I was dealing with for 4 months it is on the corner of Valley mills and Waco I think the address is 4216 waco drive they are the best so I drove over to that location and the fix the light and hook up the trailer right I am 73 years old driving that long distance and this location where I pick up the trailer uhaul should not let them have there trailer to rent I bet if you look up that location there is a lot of complaints she put me 4 hour behind because every trailer she had on there 4×8 had no lights they were burned out because she put me behind I lost the helper that was to load my trailer so this 73 year old woman load it I never been so upset please I want something done about this my daughter has 5 000 followers on Facebook my daughter was so up she is posting things how I was treated at my age that they would treat a senior person that way. Thank you for giving me this chance to explain
Linda DGreat service and customer care
BryanPederson PWell they have good service, your treated good and unlike a lot of other businesses they show you your appreciated. They pretty much got it going. I've been going here for a while now and never had a problem. If anything I'd take care of the people here. They do a great job.
JAY HTheres not to much more you can do. Ya'll are doing things just right. I'm a steady customer so if I do spot something I'll let you know.
JAY HThe best costumer service EVER!!!
JUDY KUhaul changed our pickup location 3 times. When we finally got there it was far into Waco which made it difficult for us. The facility was closed and the truck wasn't where it said it was going to be and we had a bit of trouble finding the truck.
Robert PThe lady was great and she made the return super easy for me. I recommend her as well
Monica AReally sucks standing outside in the weather just to rent a U-Haul truck
JERRY SEverything was great, I'll definitely be back!
JAY HThe area is way too small and the trailers are terribly positioned
TYLER DActually fulfill their reservation and not lie to customers
JAMES BWell PLEASE understand that the driver is NOT the one paying the rent and WHY discuss that with them or call the right number looking for the driver?? they can't answer anything because they are Not with me they just someone who got pd to Drive . I said all of this at the beginning. I did make a mistake thinking I could have it loaded in one day!!! Sorry about that and I will finish paying my bill Thanks again over all everything was great
edward hIf that was the receipt that i couldn't tell because it is so small it is unreadable and my bank account is still showing the quote amount and not what she said i was charged
anthony jOnline Check In was to long!
Sam HExcellent service and the girl at the counter was very kind and helpful!
Justin TEase of renting and all important information needed
JEFFREY HAll Employees were helpful and professional
Teresa BEasy in and out. No hassle in receiving the truck
Kevin OThe truck smelled like cigarettes.
Sydney GLocation was not well marked. Parking was difficult. Customers are not permitted inside and must talk to the employee through a slot in the door.
THOMAS HNothing your customer rep. MS Myra is very helpful a d efficient. Actually the staff is.tha KS again .i will definitely use u haul again soon.god bless.mr morin
ROGELIO MReservation was from waco to Austin. Contract showed waco to grand completely the opposite direction. It took 30 min on the phone to correct this. Was transfered several times without notice .prairie
MARISSA JGreat experience. Thank you. Ted Teague
THEODORE TGive the lady at the counter a lesson in customer service
SHERRI RService was "good" - not exceptional, but not bad.
thomas aNothing you can do, the lot is just small and hard to get around with multiple vehicles in the lot. Other than that, y'all were awesome!
ASHLEY WReserved appliance dolly a week in advance no dolly when I came in had to drive to get another reserve guess not
Donnie KThe rental process seemed disorganized, inefficient and unprepared. There's no lobby so you have to stand in line outside while they serve one customer at a time for 15 minutes each. Things just weren't clicking like most uhauls.
Todd TThe gal at the pick up center was very friendly very polite quick and professional
DONALD SThe u haul rep did not hook the trailer on securely!!!!! The trailer came off the ball during the move!! It could have really hurt someone. In addition, the rep did not tell us we had no trailer brakes or right turn signal lights. We are very lucky that a major accident did not occur. I am VERY unsatisfied with this service.
DA RIt was not location probably it was person who took my order. I asked for largest truck they gave me med truck. When I got to ft Worth storage was supposed to be same size I had in Waco with it being climate control unit and it was out door unit and nothing I could do to late to pay movers addition price to go to other location. So my stuff is setting in out door unit most likely getting ruined by the heat!
Sandra RThey took my credit card inside and was in there a long time. before they finally brought my card back out. Today I discovered they charged my credit card twice. The man handling the transaction seem very confused.
Mark LGreat service, friendly & thearal.
Mark MDid not receive a call about the truck rental. Had to go to another rental location to get the truck. This rental location was good and accommodating.
Ian TAwesome people did everything right
EDWARD CLe service à la clientèle était génial. I forgot who the man's name is who helped us but he gave a thorough explanation of the rental agreement, check in and check out procedures and everything else. He is very friendly and knowledgeable of the facility. He has a ponytail.
Bobby REverything was great and they understood everything
Anthony EBy far the best experience I have ever had when picking up a Uhaul. The ladies working in the office were super friendly and helpful.
Chris MThe front desk person-i think her name was Mia, was the most friendliest and helpful person ever! Super sweet and accommodating! Definitely going back when I need another trailer
steven sThey were closed. The lady I spoke to before they closed was so sweet and kind. There are two u-haul locations across the street from each other. We have the keys to the night drop on the one address on the text but parked at the other because there was no where to legally park the truck. I picked up the truck with 1/8 of a tank of gas and returned it with 1/4. I was told we would be get a refund for that amount. I have a hit on my card that was rejected as if they were going to charge my card but not a refund. The truck was turned in before 5. I picked it up at 6pm the day before. I was assured it would be checked in as on time since the place wasn't open. When I called the person said well we can't just go and o that business and get that truck u have to call them. I called them and they said we don't have the keys they can just come get it. Honest mistakes or what have u. Everyone was nice but something needs to be done about the refund and parking and communication when u have u-haul businesses across the street from each other
Elizabeth RHad to go to an alternate location because this one was full.
Brenda VCourtney was very friendly and helpful. She went above and beyond customer service.
cj cEntry (lack of signage) was hard to find
shelly gThe staff here was friendly and accommodating.
Pamela R