Kind of further out than expected.Corbin A.
Customer Reviews for 280 Space Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Chelsea, AL 35043
Services dans cet établissement :
- Mon–TueDe 9 h am à 4 h pm
- Thur–FriDe 9 h am à 4 h pm
- SamediDe 9 h am à 12 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I returned the truck at 9:30 pm and it was very dark. They need more lights out there on the lot.Aundrea W.
Le client n'a pas laissé de commentaire.Bryan S.
Le client n'a pas laissé de commentaire.ron E.
First the person that works ahouod be there on time and not 45 min late then when I tried to do self checkin it took person over 30 minutes on hold when I called in because no one wve called me then the lady could not help me do self check in. Her nane was mariePAULA B.
Le client n'a pas laissé de commentaire.William G.
The keys to the truck were not left, nor were the extras requested. After two days on the phone with uhaul, received $170 of the cost of the truck rental which was $270. Pretty sorry serviceBRETT K.
26 foot truck was available at the location I needed. Very nice person in the office assisting us.Susan U.
Helpful and efficient. Small office so there was no waiting. Staff was very nice.Julia G.
The self check in is a joke. It took us an hour to complete the process and get the truck. Our original drop-off location was Lenoir City. I just received a wrong check in fee of $50. Please have someone call me 501-908-9448James S.
Location was unmanned with very poor Wi-Fi which made the necessary online check in and drop off very difficult with the gpa locator portion. Also, reserved moving blankets and there were none, truck had 80k miles on it and road like it had 300k. Very disappointed with online process it made a stressful situation of moving way more stressfulKIMBERLY A.
Davonte was fabulous and very helpful. The physical space needs more light for evening pick upLee A.
Le client n'a pas laissé de commentaire.James E.
Picking up the truck was not a smooth transition the Wi-Fi wasn't strong in the pickup areaJoseph J.
Le client n'a pas laissé de commentaire.Michael D.
The cell reception was HORRIBLE at this location. It took forever to pick up and drop off. After each picture we had to drive up the road to upload. Location is amazing, cell signal horrible and bad enough to not rent here again. Recommend public wifi.Charles M.
Le client n'a pas laissé de commentaire.nathan S.
Le client n'a pas laissé de commentaire.Suzanne R.
My reservation was for 8:30, I was not able to depart until almost 10. This is not a good way to start your move. After calling 800 number, the representative said this location was not a 24/7 Self Serve location when it has been for years. Thankfully the area manager showed up to help.Marvin F.
Location was 40 total miles from quote pickup/drop-off location. Lock Box was not used, key was in back of truck. Cell service was spotty took multiple tries to check-in/drop-off and still wasn't sure it was completed. But the Truck looked and performed very good.David S.
The ATT cell service at this location is one bar. Keep this in mind if you have to complete an online return.Donna F.
Le client n'a pas laissé de commentaire.Clay G. | Expérience générale
Le client n'a pas laissé de commentaire.Carter C.
Le client n'a pas laissé de commentaire.Chad M.
The cell phone service at this location was terrible. It took way too long to login to my uhaul account. I will not be using this location again. When I finally got through the online pick up process the equipment wars great.Morgan M.
Le client n'a pas laissé de commentaire.John J.
My self check in experience at this location was horrible.Brandy M.
Le client n'a pas laissé de commentaire.Maite S.
Ultimate nitpick, but the drop box for returned keys is quite small and takes some work to get the keys in there. Although I'm sure the narrow slots are for security reasons. Overall a fantastic experience thank you.Brenton L.
Have someone at the office and make sure the equipment that I paid for is in the truck.Paris J.
Le client n'a pas laissé de commentaire.DAVID L.
Le client n'a pas laissé de commentaire.cdouglas V.
Le client n'a pas laissé de commentaire.John L.
Le client n'a pas laissé de commentaire.PHILIP B.
Great Customer ServiceDonnie M.
Le client n'a pas laissé de commentaire.Randy K.
Le client n'a pas laissé de commentaire.Pat C.
Excellent serviceJORGE Z.
Le client n'a pas laissé de commentaire.TRACY R.
Le client n'a pas laissé de commentaire.MICHELLE L.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.GREG P.
Le client n'a pas laissé de commentaire.KAREN C.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.Trev B.
Customer Service was wonderful and I felt secure in the rentalHeidi S.
Le client n'a pas laissé de commentaire.Russell V.
Le client n'a pas laissé de commentaire.DEBORAH D.
Le client n'a pas laissé de commentaire.TERRELL C.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.DAVID C.
Chelsea Texas attendant very helpful and courteous. It was a pleasure interacting with him.CARLOS B.
Kind of hard to get live person on phone. Have a texting option....JEANELLE D.
Passenger side Mirror was missing. Broken plastic pieces were on the floor of the storage area of truck. I reported the mirror issue to the manager and was told it was legal to operate with only 1 outside mirrow and that he had reported the issue to U Haul and was waiting on someone to come out and make repairs.ROBIN H.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.WILLIAM Y.
Le client n'a pas laissé de commentaire.BRIAN H.
Great experience and glad we found the place!!MICHAEL K.
Le client n'a pas laissé de commentaire.GARRETT D.
Cargo van was very dirty inside and out. Service was very good as was pick up and delivery. Van worked fine.DAVID U.
Excellent customer service. Will definitely use again in the future.BENJAMIN N.
Le client n'a pas laissé de commentaire.Patrick L.
Le client n'a pas laissé de commentaire.George M.
I'm not sure on drop off , no one was there for the drop off .Dinah M.
Le client n'a pas laissé de commentaire.JAMES H.
Very easy, efficiant to book a truck.edwin T.
Excellent experience. Thank you!ROBERT B.
Arrived to pickup truck and no equipment was there despite having been reserved. Truck cab was dirty, interior trailer light didn't work. Phone number for facility was non-responsive. Felt like I got bare minimum service for my UHAUL order, which delayed our move by hours and made the work much harder.Albert S.
Le client n'a pas laissé de commentaire.REBECCA N.
Le client n'a pas laissé de commentaire.KENNETH B.
The only bad thing is being a female alone, you CANNOT unhook a 12 ft trailer without a dolly or a Jack. I think there should be someone or something so it's not an issue. I got lucky and another guy stopped to help me!SHERRY B.
Le client n'a pas laissé de commentaire.CHARLES L.
Le client n'a pas laissé de commentaire.JOEL T.
Le client n'a pas laissé de commentaire.James M.
It could really use more lighting. Only the area around the building was lit, and without any additional light in the lot where the trucks are kept, it was kind of creepy and hard to see. Otherwise it was just fine.JAMES M.
Dropped off at this location when closed, so can't comment on cleanliness or personnel.Ann H.
Le client n'a pas laissé de commentaire.JONATHAN S.
The gentleman that assisted me was very pleasant and helpful! I didn't feel comfortable backing up the truck to the trailer (it was a stick shift), so he did it for me! I really appreciate how smoothly he helped my visit to go.BREANNA B.
This location was closed, so had to use dropped method. According to signs it should have been open.Elaine M.
Le client n'a pas laissé de commentaire.Gregory A.
Le client n'a pas laissé de commentaire.EVELYN S.
Please be open when vehicle is rented. No appliance dolly was was provided but was on my invoice. Unable to complete task of picking up new appliance.Parrish W.
Le client n'a pas laissé de commentaire.RICHARD P.
The location of the rental and staff are phenomenal. The equipment had major mechanical issues that need to be addressed by U-Haul. That truck should not be rented again until it is repaired.BRANDY W.
Le client n'a pas laissé de commentaire.VINCENT S.
Le client n'a pas laissé de commentaire.CAROLINE N.
Le client n'a pas laissé de commentaire.Stan B.
Jason was awesome! When I told him what an ordeal I had been through with this rental, he even apologized, when it had nothing to do with the drop off, only the preliminary pickup of all the equipment. The drop off of the truck, appliance dolly, and blankets was smooth and easy, especially thanks to Jason!Randy C.
Y'all can all die that's what you can do weak ass hoesJORDAN W.
Le client n'a pas laissé de commentaire.VINCENT S.
Absolutely amazing customer service! Had everything I needed. Jason was very helpful! Would highly recommend!LAURA G.
Website did not allow a mobile check in. I have used that feature previously.Richard G.
Le client n'a pas laissé de commentaire.LAWRENCE M.
Le client n'a pas laissé de commentaire.David R B.
Le client n'a pas laissé de commentaire.Ashley H.
Le client n'a pas laissé de commentaire.ASHLEY H.
Le client n'a pas laissé de commentaire.Richard G.
Excellent service and friendly.DEBORAH N.
I booked a cargo van using the mobile pick up/drop off option. The app glitched and forced me to repeat photo and information submissions several times at pick up and drop off. Someone from the office texted me to let me know that cell service may be an issue, but it was practically non-existent. That combined with the fact that you need to be geo-located to the office to complete pick up or drop off made the what should have been quick and easy a frustrating and hours-long ordeal of driving around the parking lot trying to find cell service to complete the process. If the office is aware that cell service is an issue, they should not offer the mobile service!Hai V.
Great customer service!!JOHN C.
Le client n'a pas laissé de commentaire.BRUCE O.
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