Please be open when vehicle is rented. No appliance dolly was was provided but was on my invoice. Unable to complete task of picking up new appliance.Parrish W.
Customer Reviews for 280 Space Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Chelsea, AL 35043
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mar : 8h30 am à 4h pm
- Mer : 8h30 am à 12h pm
- Jeu et ven : 8h30 am à 4h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/19/2021: 8h30 am - 11h00 am
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RICHARD P.
The location of the rental and staff are phenomenal. The equipment had major mechanical issues that need to be addressed by U-Haul. That truck should not be rented again until it is repaired.BRANDY W.
Le client n'a pas laissé de commentaire.VINCENT S.
Le client n'a pas laissé de commentaire.CAROLINE N.
Le client n'a pas laissé de commentaire.Stan B.
Jason was awesome! When I told him what an ordeal I had been through with this rental, he even apologized, when it had nothing to do with the drop off, only the preliminary pickup of all the equipment. The drop off of the truck, appliance dolly, and blankets was smooth and easy, especially thanks to Jason!Randy C.
Y'all can all die that's what you can do weak ass hoesJORDAN W.
Le client n'a pas laissé de commentaire.VINCENT S.
Absolutely amazing customer service! Had everything I needed. Jason was very helpful! Would highly recommend!LAURA G.
Website did not allow a mobile check in. I have used that feature previously.Richard G.
Le client n'a pas laissé de commentaire.LAWRENCE M.
Le client n'a pas laissé de commentaire.David R B.
Le client n'a pas laissé de commentaire.Ashley H.
Le client n'a pas laissé de commentaire.ASHLEY H.
Le client n'a pas laissé de commentaire.Richard G.
Excellent service and friendly.DEBORAH N.
I booked a cargo van using the mobile pick up/drop off option. The app glitched and forced me to repeat photo and information submissions several times at pick up and drop off. Someone from the office texted me to let me know that cell service may be an issue, but it was practically non-existent. That combined with the fact that you need to be geo-located to the office to complete pick up or drop off made the what should have been quick and easy a frustrating and hours-long ordeal of driving around the parking lot trying to find cell service to complete the process. If the office is aware that cell service is an issue, they should not offer the mobile service!Hai V.
Great customer service!!JOHN C.
Le client n'a pas laissé de commentaire.BRUCE O.
Le client n'a pas laissé de commentaire.DANIEL H.
Le client n'a pas laissé de commentaire.Margaret B.
Le client n'a pas laissé de commentaire.Eve R.
Le client n'a pas laissé de commentaire.DOUGLAS W.
Was going to check it in on my phone when the man came and said: "Don't worry about that I will take care of it" and made everything simple.Jason B.
Le client n'a pas laissé de commentaire.JACKIE C.
Don't change locations at the last minute to a far-away location.DOUGLAS W.
Le client n'a pas laissé de commentaire.Barry L.
Le client n'a pas laissé de commentaire.Deane C.
Le client n'a pas laissé de commentaire.Shannyn A.
Le client n'a pas laissé de commentaire.Thomas A.
I was not made aware the location was closed prior to arrival. I had to do a mobile check in and there was terrible service at the location. I wasted 45 minutes trying to pick up the truck. Then when I got home the utility dolly was not on the truck and I have been charged for it.Kelvin H.
Le client n'a pas laissé de commentaire.Brandy W.
Le client n'a pas laissé de commentaire.DAVID D.
Everything great! The owner/manager was friendly and very professional. Highly recommendGary F.
Le client n'a pas laissé de commentaire.PATRICK A.
Le client n'a pas laissé de commentaire.Glynda A.
Le client n'a pas laissé de commentaire.ANDREA S.
I had a good experience with no complaints or problems.KELLY H.
Interior on the cab was not cleaned very well.David G.
Le client n'a pas laissé de commentaire.CAMERON H.
Le client n'a pas laissé de commentaire.Jennifer M.
Fast and friendly service!DUSTIN H.
Took 25 minutes to check in on the mobile app. The store actually opened before I could get checked in so wasted 30 minutes. The cargo area of the truck was fairly clean but the cab had not been cleaned in recent weeks. Not a big deal but in this Covid environment it was a bit concerning. Had to wipe the entire cab down with antibacterial wipes to feel comfortable.Sam F.
The pick-up was convenient and friendly. The tips regarding traveling with a U-Haul (how to back into a space) were extremely helpfulLaura C.
They were supposed to open at 8:30, but no one showed until 8:47 and I was in a big hurry!PHILLIP B.
Le client n'a pas laissé de commentaire.Gina J.
Le client n'a pas laissé de commentaire.JIMMON H.
Le client n'a pas laissé de commentaire.Garth G.
Got there at 4pm to turn truck in day early. They were already closed but sign said 430.Mary M.
Location was not where the maps said it was. I was told google maps did not work with the location and would not get me there. I was then told they were closing at 1:30 and to leave keys in box. Supposedly open until 4 per U-haul site. He was there when I arrived after 1:30 at the door. He took keys repeated check me in tomorrow while not getting off the phone. I got receipt within 30 minutes and was dinged for gas, 8,50 $ for two gallons. I filled it past where I got it before driving around for 20 minutes, see above. Not what I expect from U-Haul.cdouglas V.
Le client n'a pas laissé de commentaire.RICARDO T.
Le client n'a pas laissé de commentaire.CASEY O.
Le client n'a pas laissé de commentaire.Christian H.
Perfect location and good size lot for easy parking.kody P.
My experience was wonderful!KELVIN H.
I reserved my 26' truck over a month before pick up date online. The night before pick up I was called to tel me my chosen location did not have the truck I reserved and that it was now going to be in a location that was 15 miles out of my way. The person on the phone informed me that the online reservation didn't mean the truck would actually be available at the chosen location. After changing my plans and driving to the Columbiana location I was surprised to find no one working at the location, the doors were locked and there wasn't even a 26' truck at the location had someone been there to let me rent it. I called the corporate dispatch and they informed me that the person returning the truck I ordered was late and they would try and find another location. Late or not doesn't change that no one was at the pick up location. The corporate person then told me a 26' truck was located at my original location that I had reserved online and I was able to drive back to that location to get the truck and hour and a half after my original reserved time that I spent driving 30 miles round trip for nothing. Overall the customer service interface between the website and uhaul is terrible and I was not impressed. The truck once I got it was fine.Jonathan E.
Le client n'a pas laissé de commentaire.LARRY S.
Le client n'a pas laissé de commentaire.Christopher B.
Trucks need to be cleaned better on the bottom. Extremely dirty.Ashley T.
The location was closed as expected since I dropped off after advertised hours. Drop off was still easy.Michael B.
Le client n'a pas laissé de commentaire.Daniel B.
Make sure the truck is serviced because I experienced a difficult ride on the highway and had to resort to taking the street route back to the drop off location. We were fearful that the truck was going to stop working due to mechanical issues.WILLIAM R.
Very friendly and helpful.MICHAEL V.
Huge lot. Would like direction on door of where to park to make sure I did it rightALAN S.
Le client n'a pas laissé de commentaire.Kirk T.
Excellent customer service.MARVIN C.
Le client n'a pas laissé de commentaire.Jacob G.
Le client n'a pas laissé de commentaire.Robert C.
I had a problem closing the roll up door. Road service had to come fix it. In my opinion the trailer I rented had probably seen better daysJAMES H.
Le client n'a pas laissé de commentaire.JUAN O.
Dropped after hours, and then spoke to the uhaul person on site the next morning. All went wellJOHN J.
Le client n'a pas laissé de commentaire.Edd A.
Le client n'a pas laissé de commentaire.SUSAN W.
Le client n'a pas laissé de commentaire.TONY C.
Le client n'a pas laissé de commentaire.Brittany M.
I was charged significantly more than my reservation said i would be. Then the agent seperated my truck and trailer into two seperate purchases when they did not have the truck and trailer at the place the reservation was made for. On top of it all the charges on the receipt are 51 less that what i was actually charged. I am very upset and feel that i have been cheated and conned at every chance, Terrrible. Just terrible. (Drop off location had no issues)Joshua K.
Le client n'a pas laissé de commentaire.BLAKE B.
Le client n'a pas laissé de commentaire.Johnny B.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Kristen L.
Drop off location was prompt and answered all my questions . Followed thru as they stated .MANSELL G.
Le client n'a pas laissé de commentaire.Mitchell W.
Le client n'a pas laissé de commentaire.SAMUEL P.
Le client n'a pas laissé de commentaire.Nathan H.
Le client n'a pas laissé de commentaire.JEFFREY S.
Le client n'a pas laissé de commentaire.THOMAS V.
Jason went above and beyond what he needed to do to help us with our rental. There were some issues with picking up the rental and returning it through the app. He helped us secure the rental by making the necessary adjustments to our order and then he contacted me after hours to help with the return. He didn't have to do that but he chose to do so. We usually rent a U-Haul every other week to help deliver food to our food pantry. We will do everything in our power to rent through this location from this point forward.Brandy W.
Le client n'a pas laissé de commentaire.ROBERT P.
No one was there for the drop off but not issues where encountered. The app makes everything very easy to do with very good instructions.George S.
Le client n'a pas laissé de commentaire.JAMES B.
Le client n'a pas laissé de commentaire.Bradford B.
Agent, Jason was helpful.RICHARD K.
Le client n'a pas laissé de commentaire.VERONICA N.
Appreciate Your Help in getting trailer confirmed for us. This is our second time renting a trailer from this location. Great Service! Lynn FitzgeraldDANA B.
Friendly and effective!!! ThanksROBERT B.
Le client n'a pas laissé de commentaire.STEVEN D.
The reading on the fuel gauge was different than what was on my contract when I picked up vehicle. When I returned the vehicle I filled it up back to the level it was before I started driving it according to fuel gauge. I was then notified I would be hit with a 21 $dollar fuel service fee. I put over 4 gallons of gas in vehicle and drove a total of 40 miles. The fee was for an additional 5 gallons of gas. So it took 9 gallons to go 40 miles? Total rip-off. I have done business for years with U-Haul with no problems but this is ridiculous.ROBERT J.
Le client n'a pas laissé de commentaire.JOHN A.
Very friendly. Quick response for an immediate need.RONALD R.
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