Évaluations des clients 287 Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 287 Self Storage

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DAVID D.
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Nothing, very professional.

Traci S.
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Dee Romine is amazing! Super friendly, nice, clean location, A++ !!!

Timothy S.
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Charged me 72 dollars when I told her I wanted to buy them I was not told them were additional 72 so communicating was not good I will never use uhaul again

Christy U.
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Le client n'a pas laissé de commentaire.

MICHAEL H.
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Nothing

ERIC ALFRED F.
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Le client n'a pas laissé de commentaire.

Lauren T.
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Le client n'a pas laissé de commentaire.

Sheila A.
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Le client n'a pas laissé de commentaire.

Kenneth L.
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The employee who helped was fabulous

Brittany G.
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The inside and the outside just needed to be swept and washed.

Lauren T.
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Le client n'a pas laissé de commentaire.

Karl N.
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Uhaul always hooked up the trailer. This location did not I will be selecting a different Uhaul next time.

Richard M.
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Le client n'a pas laissé de commentaire.

Cody R.
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Le client n'a pas laissé de commentaire.

keith A.
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Le client n'a pas laissé de commentaire.

Douglas C.
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Great customer service by attendant!

Tim H.
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Le client n'a pas laissé de commentaire.

Michael B.
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I returned the U-Haul truck on a Sunday afternoon. The 287 Self Storage in Haslet, Tx. was closed so I had to use the app to return the truck and leave it at the entrance to the business. The app made return quite easy. I am unable to answer any of the questions about the 287 Self Storage as it was closed and there was nobody around to interact with.

Maria C.
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The lady working at the counter her cell phone kept ringing she could have put it on silence the phone kept ringing and then I had a hard time getting in the truck cuz the truck was too high overall it was fine

Lisa G.
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Le client n'a pas laissé de commentaire.

Kim G.
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Le client n'a pas laissé de commentaire.

Jon D.
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Dee is always a pleasure to work with.

James N.
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Outstanding

Jessie H.
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Le client n'a pas laissé de commentaire.

DAVIDC F.
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Everyone was incredibly helpful and kind. It was my first time doing a contactless rental - and they made it really simple and reassuring. Thank you!! Dave Fuehrer

June S.
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Le client n'a pas laissé de commentaire.

Venancio U.
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Great customer service. I highly recommend this place

Paul N.
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This is the 2nd location I had to go to out of my way. First location where I had a reservation for pick up at Blacklock Storage in Lakeside was closed when I got there. Not happy to Have to wait until UHaul found another truck and drive about 40 miles round trip out of my way. This is the place that gave us the defective tow dolly.

Tom B.
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Le client n'a pas laissé de commentaire.

Judy L.
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Very Welcomed n informative...Nice to have friendly help..THANK YOU FOR YOUR SERVICE !!

Kristina M.
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Dee was extremely helpful and made the whole process super easy. Excellent customer service!! Will definitely use again if needed.

PATRICIA S.
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Le client n'a pas laissé de commentaire.

RON F.
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This was supposed to be setup as a 24/7 pick up. When I arrived in non-business hours, no truck was reserved although I had a reservation number. Very frustrating. After an hour standing in the rain, uHaul phone rep got a truck assigned. Truck was clean except middle bottom console compartment had remnants of what appeared to be a melted candy bar. Was not please when I got this all over my hands. Quite disgusting. Subsequent 1 day rental extension and return was flawless.

Bill J.
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Great customer service

Brian R.
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The staff here is absolutely amazing! I went ahead and got a storage unit from them. The lady at the front desk was amazing and really helpful. Will definitely be bringing my business here from now on.

chad W.
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Lady checking in was great and helpful.

mark K.
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Dee Is Awsome!!!!!

mark K.
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Friendly Service!!!!!!

Deborah B.
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Maybe assist with lifting the trailer onto the hitch. It's quite heavy and the tires were up against the curb which made it hard to lift.

Rena F.
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my issue with Uhaul is isolated to Uhaul and Uhaul exclusively. The location staff is clearly untrained regarding the product information. I was rented the wrong truck which created a huge issue for me. when the location reached out to Uhaul the resolution was to charge me 400.00 for returning to the wrong location and have me pay the an additional rental fee. as such I rented from a competitor and was provided with excellent service.

William M.
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Le client n'a pas laissé de commentaire.

mark K.
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Le client n'a pas laissé de commentaire.

Deborah W.
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The truck was not clean. The windshield, especially. They didn't explain anything about the trailer, or what to do if... An hour down the freeway we had to tires blowout on the trailer, and one of them burst in flames! After pulling over and using our case of water bottles to put the fire out, it took three hours to get another trailer and get back on the road.

Jim L.
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The customer service was excellent.

Tina A.
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Mrs Dee was very helpful

CLEMISHA B.
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Le client n'a pas laissé de commentaire.

WAYNE P.
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Why did I not get a finalized contract with total of all charges???

Jonathan C.
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Le client n'a pas laissé de commentaire.

AL A.
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Le client n'a pas laissé de commentaire.

Chad G.
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So apparently they are supposed to do a pre trip walk around the truck with you. I didn't find that out till I went to turn in the truck and the guy at the Pit stop did it. There were things he pointed out wrong with the truck and I told him I honestly didnt know about thwm or do them. He had me talk to the manager and I told him the same thing. At least I bought the insurance. But I will be going to talk to the pick up location about this mess the next time I have to use them.

dean A.
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Le client n'a pas laissé de commentaire.

CODY G.
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I wanted to rent the biggest Truck uhaul had. Instead I got what uhaul apparently calls a 20' truck however, I ripped off for 8 square feet. As a result of the wrong truck. I left an enormous amount of property behind. 1st time I rented uhaul. No problems. I had issues the 2nd time and now this time. I doubt I'll rent from uhaul in the future. I'll check out Penske or another competitor! Uhaul has gone to shit as far as I'm concerned.

karl F.
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Le client n'a pas laissé de commentaire.

Dale L.
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Le client n'a pas laissé de commentaire.

Mark Y.
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Le client n'a pas laissé de commentaire.

SCOTT S N.
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Le client n'a pas laissé de commentaire.

James W.
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Le client n'a pas laissé de commentaire.

RICHARD D.
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Le client n'a pas laissé de commentaire.

Joshua A.
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Le client n'a pas laissé de commentaire.

ERIK F.
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My main issue was with the last DEE herself and how she first called me a day earlier on the wrong day wondering why I was not there to telling me she would have it all taken care of the correct day . Well the next day I got there and I was given a 20' when I requested a 26' to have to wait for the corrections to be made while at the same time find out that after I was told I would be taken care of by her personally that I would as also in for a $465 mark up as well . Oh yes so after I had done everything on my end and have used UHAUL regularly for over flows as I own FIRSTCLASSMOVINGFW and know how it works it was very obvious that I was price gouged due to having no other options , running late , already there expecting something completely different . So when I am in need I will go to any of he other options around me as they are just a few blocks away simply because of the way I was done that morning with no other choice but to accept it to get on with my day . As I was leaving and letting the whole room know he specific details as others were there and airing as well I was told if I didn't like it I could just call GO -HAUL and let them know as if I wouldn't ever do so . Thanks for the tip DEE as I'm gonna do that now after this . I was not impressed and have told everyone I come across .

Robert L.
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Le client n'a pas laissé de commentaire.

Neil S.
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The customer service people are very helpful!!

Stephen S.
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Le client n'a pas laissé de commentaire.

Michael E.
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All good

Carrie H.
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This location was above and beyond, super friendly and easy to work with. The equipment was a little dinged up but completly functional and the dings were clearly marked so I did not have to worry about being charged for prior damages. Also I loved the automation.

Zach H.
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Le client n'a pas laissé de commentaire.

Danny C.
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Le client n'a pas laissé de commentaire.

Jody S.
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Le client n'a pas laissé de commentaire.

gary B.
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Aaa service

Harold R.
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Le client n'a pas laissé de commentaire.

Deborah W.
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Le client n'a pas laissé de commentaire.

Rex U.
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Le client n'a pas laissé de commentaire.

Eddie M.
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It took the lady at the front desk atleast 35-40 mins just to process my paperwork. This was valuable daytime I lost during my move. I thought I would just stop in and be on my way, not the case this time.

Roger S.
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Not the locations fault, but Uhaul killed me with the milage charges. Their pricing structure sucks.

Stanley S.
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The staff was warm friendly and accommodating. Made the entire experience extremely pleasant

Chadrick W.
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Le client n'a pas laissé de commentaire.

John E.
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Le client n'a pas laissé de commentaire.

June M.
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The lady at the customer service location was very pleasant to talk with, excellent customer service

Sherry S.
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Dee was very personable, fast. the whole process went extremely smooth. We will use this location again

Gary P.
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Everything was Perfect!! Thank you so much.

Darrel M.
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Personnel was very helpful and professional. Love the new office! The new electronic system is good but seems to take a lot longer to get checked out than before.

Mary W.
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Loved Dee. Super helpful and patient.

James M.
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Great place to rent.

Donald J.
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no help to connect to trailer except gal from behind desk.

James T.
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Le client n'a pas laissé de commentaire.

Ramona H.
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Awesome service, recommend to everyone and the location very convenient.

Victor A.
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Le client n'a pas laissé de commentaire.

Bruce M.
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It was all good. Will do the registration process online next time as it is cumbersome and time consuming.

Amanda P.
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Le client n'a pas laissé de commentaire.

Neil S.
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Le client n'a pas laissé de commentaire.

Judy D.
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Very nice!

Rebecca M.
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Very friendly staff. Will definitely use this location in the future!

Kelly H.
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Le client n'a pas laissé de commentaire.

Kenneth M.
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Le client n'a pas laissé de commentaire.

Jeffrey J.
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The lady at the front made my experience one to remember!! Best customer service ever!! Loved her personality!! You guys really should give her the credit deserved!! She makes your business so likeable!! Then you!!

Christopher W.
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Le client n'a pas laissé de commentaire.

Bonnie H.
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Very friendly staff. Tammy was excellent!!

Martin S.
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When I picked up the rental truck the fuel gauge was just touching white full fuel mark. I assumed that was normal. When I fueled the truck up the fuel gauge covered the full gauge white mark. I noted the difference to your staff rep. when I returned. Not a big deal, but you make it very clear that the truck must be returned with a full tank and the gas station is just a block away.

Creg A.
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Charged me twice for the dolly

Geraldine C.
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Dee Was excellent,very helpful ,efficient and very personable. You are lucky to have her represent your company

Non reviews have been submitted for this location.

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