Customer Reviews for 287 Self Storage
(U-Haul Neighborhood Dealer)

924 évaluations

13340 Hwy 287   Haslet, TX 76052
(Hwy 287 & 81 North)

(817) 439-3147

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h45 pm
  • Sam : 9h am à 1h45 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/24/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(817) 439-3147

13340 Hwy 287
Haslet, TX 76052
(Hwy 287 & 81 North)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h45 pm
  • Sam : 9h am à 1h45 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 11/24/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The manager was very helpful and attentive!

Yair G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Operator was very nice.

Jeremy G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shelby L. 
Évaluation :
5

This place was absolutely incredible and I'd 100 % recommend them. I drove up and parked, and the lady was right there*** to take my key, tell me they'd send me an email with a receipt and the have a nice day! It was literally the easiest interaction I've had with customer service in weeks! Then when I guess I left a screwdriver in the truck, she called me and said she'd hold onto it for me until I come pick it up. So wonderfully kind!

Heather A. 
Évaluation :
5

This location is always amazing

jamie B. 
Évaluation :
3

Agree over charged me said I used the dolly and did not, we have several of our own dollys. They were did not know how to do the mobile pick up as I was having g issues. I was told that a manger would call me back and I still have not received a call. I have never had these kind of issues with uhaul this was over all really disappointing.

Korre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delfino M. 
Évaluation :
5

Made me wait in the heat to hook up the trailer and then when I went back to the office the lady apologized that she had forgotten to come out and help me.

Nikhil K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell K. 
Évaluation :
5

Great location and staff, but trailer blew a tire en route to our destination adding and hour and a half to our 10 hour drive.

Scott H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Humberto C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROHIT P. 
Évaluation :
5

Very good service thank you

Patient A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon V. 
Évaluation :
5

Very thankful to the two ladies who helped me and my parents return equipment. They were FANTASTIC!! I highly recommend this location and if I have a need to rent, I'll be back in a heartbeat!! Thanks again ladies!!

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

My only suggestion is that you also provide the hours of operation and a phone # to call with the drop off information, as I was only provided the address and had an inconvenient time trying to drop off a trailer behind a locked gate “after hours.”

Josh A. 
Évaluation :
5

Excellent service à la clientèle.

Karla G. 
Évaluation :
5

The Front Desk Manager at 287 U-Haul rental location was such a great person, it was a above a 5 star experience.

Brett J. 
Évaluation :
5

Excellent customer service!

Jon M. 
Évaluation :
4

Excellent service à la clientèle

Harry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry W. 
Évaluation :
5

This uhaul location is excellent!! The office/store is always so clean and organized and the ladies that work there are so helpful and polite. I have rented from other locations just because they didn't have the exact trailer I needed at that time and those locations are so far beneath this location in customer service and facilities. I always try to rent from this location whenever possible!!

Julie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

Nothing to improve. The service was excellent With Dee and her staff. They took care of my concerns and went above and beyond. I would recommend this establishment over any Uhaul rental place.

Mitch S. 
Évaluation :
3

The Air conditioning stopped working half way through the drive. Then would randomly turn on and then off again.

Jonathon F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Very nice and understanding

LARRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

This location is the pinnacle of what a U-Haul center should be like. I just use them for drop off this time. Last time I got a car hauler from them they were very polite very professional very clean they came outside to make sure I understood how the trailer worked show me how to work it even even though I knew how. Make sure I was driving the correct type of vehicle make sure my lights are working with me and explain the contract and where it needed to be dropped off at. I will always drive out of my way as long as I'm in the same state to come get something from this location again.

TRAVIS K. 
Évaluation :
5

Nothing, great helpful folks. Great team on the phone for booking. Really impressed.

Nathan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Damien C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Don't mess with success Melanie is a rock star

John D. 
Évaluation :
5

Nothing. Everything was great!

Jeff B. 
Évaluation :
5

The ladies were friendly and knowledgeable

KAREN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel F. 
Évaluation :
5

Excellent service à la clientèle

Carlton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel O. 
Évaluation :
5

Excellent service à la clientèle

Iris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leigh B. 
Évaluation :
5

The ladies who helped me here were so incredible! After a terrible experience at my first uhaul site (waited 45 min due to no keys and a rude owner), these ladies let me into the office before they opened to ensure I was taken care of. Also, the lady from customer service who worked hard to refund/transfer my initial contract. I was in and out in a matter of minutes!

Jordan L. 
Évaluation :
5

Dee was awesome, spoke clearly, friendly, and followed up when taking my request over the phone. Confirmed trailer was hooked up correctly and lights worked.

Casey R. 
Évaluation :
5

We will always use U-Haul for our rental equipment, and our storage needs. we are 100 percent satisfied and recommend to everyone. Thank you U-Haul for everything. Another Satisfied customer

Stephen S. 
Évaluation :
4

Very nice people and professional

Gilbert N. 
Évaluation :
2

Customer service, and cleanness

Oluwaponle O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M. 
Évaluation :
5

While this was not the location I had chosen for pick up, the workers were very, helpful, efficient, and professional.

Craig C. 
Évaluation :
5

Mobile pick up sucks. The system glitched and I had to wait an hour for somebody on the phone. Will never do that again

Terry W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Highly recommends: staff friendly and very professional. Love Dee & Melanie, they are the best!

Sue N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Stay as you are. You are great!🤗

BEVERLY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANNAH N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roseann R. 
Évaluation :
5

The only thing was the driver side seat belt was broken and would let rain water in. This water would then get all over the drivers shoulder and chest.

RUDY P. 
Évaluation :
5

The staff here are very friendly and very helpful. We are repeat customers and will be returning here for our near future uhaul needs.

Andrew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonah N. 
Évaluation :
5

Very friendly service

ALFREDO G. 
Évaluation :
1

The lady at this office never greeted me and acted like I was an inconvenience, interrupting her day. she was on her cell phone, took the truck key, verified my name very poorly, couldn't pronounce vowels, and immediately dismissed me. But I had a question as she tried to walk away. Instead of answering my simple question she started a litany of details how she does her job. Since I wasn't getting the answer to the question I asked I tried again but this time she said the same unhelpful things even louder (yelling at me). At this point I started visibly shaking but held up my hand for her to calm down and tried to ask my question in a different way since she was not comprehending “itemized receipt”. At this point she started accusing me of having an attitude which I did not, only frustrated by her treatment of me. Keep in mind that I had just got done moving (obviously) which is 100 % one of the most difficult things a person has to do emotionally speaking. Moving ranks up there in the top three stressful things a person deals with along with death of a loved one and divorce. It just so happens that I have had to deal with all three of these things within the last couple of months in my life. My mother died last month, is why I had to rent the truck in the first place to take care of her things. The love of my life died two months before that. And I had to deal with an extremely painful separation and divorce the year before that. And to be hit in the face with someone in the service industry that doesn't have enough compassion to understand these facts of life or enough comprehension to answer a simple question was too much for me to deal with on this day. I didn't know it wasn't okay for me to ask the lady to explain to me what I had already paid for. That lady did not need to treat me like that. She did not have to start yelling at me and if she cannot maintain her professionalism and patience she really doesn't need to be working there. Her behavior toward me as a paying customer was disrespectful and shameful. I did nothing to deserve being treated like that.

KIMBERLY D. 
Évaluation :
4

Helpful staff and I would recommend a friend to this location.

RAYMOND M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

THUONG B. 
Évaluation :
5

The ladies that work here are very kind and helpful. Always great to do business with! I'll continue to rent from this location when needed.

Hugh A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARL N. 
Évaluation :
5

Excellent Service

SMOKEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRIS M. 
Évaluation :
5

With so many choices for renting a truck to move from point to point b, it can be exhausting for most people to choose the right one. We never had an issue renting equipment from U-Haul, for over fifteen years we use U-Haul when moving. Also need to mention 287 Self-storage in Haslet Texas, the people are so nice, willing to do anything to help, even early in the morning, we recommend them 100 %. thank you so much

STEPHEN S. 
Évaluation :
1

This was the worst experience that I had probably anywhere. I did the mobile pickup, but I had to wait at the location for over 2,5 hours. I called the number, and I had to wait 40 minutes to speak with someone. He said that the problem was that my pickup time was at 8:30 a.m., and it was already past that time because I had been waiting there for over an hour. It was a little after 9:30 a.m. at that time. He said that he fixed it. I tried to log into the app to pick up my rental, and it said that I couldn't because the pickup time was changed to 11:00 a.m. I had to call the 1-800 number again and wait another 40 minutes outside in the cold. The representative stayed on the phone with me. Your system was messed up, and it made me keep logging in and out because it was not giving me the correct options to move forward. I finally pulled out of the Uhaul location probably around 11:15 or 11:20 a.m.

Wesley C. 
Évaluation :
5

Nothing I can think

NOE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSALIND T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol B. 
Évaluation :
5

Employees were excellent

Nathan M. 
Évaluation :
5

Best service ever

ROLANDO C. 
Évaluation :
5

Nothing everything was great

SHUNITA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT B. 
Non les évaluations ont été soumises pour cet établissement.

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