Customer Reviews for 287 Self Storage
(U-Haul Neighborhood Dealer)

Évaluation :

5

This location is always 10 out of 10. The staff is very patient, very professional! Thank you. Regards, Travis Noblett

Évaluation :

5

Staff was very helpful and made sure I was good! Was a little confused how the drop off process worked but we made it through and when I went in to explain I was dropping off they told me no need and they would take care of unhooking the trailer and all if I needed (which I didn't because the first place showed me how to put it on so I knew how to detach it as well!) They were super helpful here too! Overall, it was a wonderful first experience all around.

Évaluation :

5

Staff was great and very helpful

Évaluation :

5

Ladies are very professional, friendly and very helpful. They went the extra mile to help me get hooked up and on my way. Merci.

Évaluation :

5

Abby was great setting up the reservation, pickup and drop off

Évaluation :

5

The ladies at the desk were very nice and attentive. One of the guys hooked everything up and also had a great disposition toward his work.

Évaluation :

4

A good place to drop off. Very friendly and helpful to get you on your way with no problems.

Évaluation :

4

Trailer drop off location little hard located at end of buildings. Had to back up out of corner turn around and then back up from office side

Évaluation :

5

This is a great location with excellent service!

Évaluation :

4

Outside covered in mud, otherwise a good experience.

Évaluation :

5

Receptionist was excellent! She was efficient, courteous and professional.

Évaluation :

5

Great customer service, super nice!

Évaluation :

5

Check-in was pretty slow. It appeared that a new person was undergoing training. The two representatives communicated well with each other, and with me, and were quite gracious about the delay. When we proceeded to the lot to hook up the tow dolly, the representative was there in less than a minute to oversee and verify everything was in order. I appreciated their handling of the entire process. It speaks well of the organization.

Évaluation :

5

Very easy

Évaluation :

5

Vanessa was very courteous and did a great job!

Évaluation :

5

Awesome communication and service by the dealer

Évaluation :

4

Although you understand companies are using apps for check outs and returns I could not get the app to work during a storm in the area, so I was unable to up load a pic of the fuel gauge and mileage and I returned on a Saturday after hours . On Monday The store tried to charge me $40 for fuel for driving 7 miles when the fuel garage didn't really move from off of full. Had to file a complaint to corporate to resolve because store refused

Évaluation :

5

Tim was so nice! Very knowledgeable & detailed.

Évaluation :

2

They told me they gave me 12 blankets when it was just 9. One of the blankets was wet in the middle and ruined a silk chair. They took a long time to get the right trailer for me.

Évaluation :

3

The truck wasn't dirty, but could be cleaner.. the truck was definitely warned. Maybe needs to be pulled from rental

Évaluation :

5

Great staff and service, would recommend.

Évaluation :

2

To many issues with vehicle upon pickup (Driver side mirror lose, passenger side sunvisors broke, damage to roof of the cab exterior, etc).

Évaluation :

5

Rien

Évaluation :

5

GREAT service from some nice folks.

Évaluation :

5

Very good everything thank

Évaluation :

5

I think they were great. Nothing to fix here.

Évaluation :

5

Excellent Storage, always clean and well maintained. Great staff.

Évaluation :

4

They did great! Needs no improvement.

Évaluation :

5

Grate people

Évaluation :

5

I've rented two times from UHaul recently. 2 different locations. Definitely prefer this location.

Évaluation :

4

Equipment and office were very good. Complaint would be the after-hours drop-off. During rental, received a text stating a $20 convenience fee if a link to verify equipment was not used during drop-off. So, I followed the link at drop-off - it was not able to verify location (even after following instructions, several times); and afterwards, there was a check list that was confusing as to whether they should be clicked off or not to complete (seems they cannot be clicked..). The link sure seemed to be wasting a lot of time.

Évaluation :

5

Danise was so sweet and helpful and made the process quick and easy. She was also very attentive. The trailer part of the truck was nearly spotless. The cab of the truck however could have used a good cleaning. Anything I touched just about had black marks on it and transferred to my hands easily.

Évaluation :

3

The unit did not have environment control settings for heat, humidity, et al, thus my boxes crumbled and some items were damaged as the boxes fell into each other that were stacked. Even my plastic heavy duty bins melted and cracked. It is hard to compete with 105 degree temperatures, but that is a normal day here in Texas. I moved my items to Public Storage to have climate control for my items being stored. The Uhaul price increased within the first year and they would not accept my word on my insurance coverage under my homeowners insurance from my 'insurance broker', which showed my $71 000 coverage. PS was less expensive and I doubled the size of my unit. They accepted 'me' advising that my storage unit was covered under my insurance policy. The Uhaul office staff was awesome! I just can't afford all the extra fees, issues, and increased rent that came with this unit.

Évaluation :

5

Friendly quick service, all personnel there were a pleasure to work with.

Évaluation :

1

You guys have the worst customer service I've ever experienced. I will never use your services again.

Évaluation :

5

I got to the store a little bit early and the morning associate ( I don't remember her name) brought me in a few minutes early which really helped get my day off to a good start. Great customer service all around.

Évaluation :

5

I had to call the lady twice in the after hours cause I'm a ding dong and couldn't figure out how to unhook the tow thingy. It was messed up cause I was on a tilt hill. She was nice to me and I appreciated it. We got it after like 20 mins but laughed at our mistake. Uhaul is so helpful

Évaluation :

5

It was easy and very friendly. I would definitely recommend them!!!!

Évaluation :

1

Dee should be fired for being extremely rude and down right nasty.

Évaluation :

4

Nothing at this time.

Évaluation :

5

Great customer service, I was in and out quickly thanks to the lady that was there helping me !! She definitely went above and beyond to take care of me . it was great a location a very clean and all the staff was Very nice and courteous and above all that , Very helpful I would definitely go back if I ever need to rent another one again! !! Thanks guys !!!!

Évaluation :

5

Moving is stressful, the staff were very accomadatng. The property was emasculate and there were no obstacles to access of the unit. What more can you ask for

Évaluation :

5

Service Excellent, and professional attention to customers, Everything was right, but truck have no A/C.

Évaluation :

5

Very friendly, I have used them every time I have needed something from uhaul and I will continue to do so.

Évaluation :

5

Le personnel était amical et serviable. I got in and got out, Will use them again.

Évaluation :

5

Friendly and welcoming staff. Very helpful.

Évaluation :

5

eveything was perfect. thanks

Évaluation :

5

Great customer service, Convenient location, and easy rental process.

Évaluation :

5

Rien

Évaluation :

5

nothing at this time

Évaluation :

4

Parking lot very tight to maneuver full size pickup with trailer.

Évaluation :

4

The receptionist was wonderful. Set me up without a reservation.

Évaluation :

5

Excellent service

Évaluation :

5

Not much. The contact lady behind the counter was funny and very kind. She was extremely helpful as well. I'm not a fan of the roll up doors on the trailers. They just cause a lot of headaches. When the trailer is empty they open ok. But fill the trailer with stuff and those roll up doors are miserable. The other trailer I rented had the nice French doors that open nice and wide and stay out of the way.

Évaluation :

5

Great staff. Very friendly and helpful.

Évaluation :

5

Dee is great to work with. Facility safe and clean.

Évaluation :

5

Great experience. Several times I did not get my lock on correctly. They called me after their checks of property to let me know. Fortement recommandé!

Évaluation :

4

The staff made this a great experience!

Évaluation :

5

287 Self Storage is the most efficient, convenient, well-maintained, and staff-ready storage experience we've had anywhere. By comparison, our months with Public Storage were colored by obvious security breaches, ceiling leaks, and unfriendly personnel with no authority to correct property damage or mis-billings. 287 Storage's personnel are always available and cordial; they take responsibility and are proactive in making our work together positive in every dimension. Fair pricing; easy access to units; and clean, reliably safe surrounds - no matter the hour - has reduced the wear and tear on my staff and assured their efforts are productive with every trip. It's no wonder our account has quickly expanded from one unit to four. 267 Self Storage is best of breed in DFW. - Ann Davis, Director, WCRI

Évaluation :

5

This storage facility was clean and convenient to my location. Staff was very pleasant and help, if I every need to use a storage facility I would certainly use this one again.

Évaluation :

5

The management and staff here are amazing and friendly. They far exceeded my expectations. Although I checked yes for #3, There is another local u-haul storage facility that has 24/hour access. And I find that to be much more convenient.

Évaluation :

5

I was very pleased with the service I received

Évaluation :

5

My storage broke and take everything this storage not safety.

Évaluation :

5

Both ladies were very friendly and helpful with our multiple rental units. They were always pleasant to deal with, and assisted us with additional equipment to get our storage units loaded and unloaded. I highly recommend this facility.

Évaluation :

5

Loved the gals who work there D ee is such a delight and always so helpful my experience at this storage was the best ever because I had never done anything like this before the girls really helped me out

Évaluation :

5

The best part of any business are the people, 287 self storage has some of the very best people you could ever meet. From day one, even as we moved out of the storage unit, they were doing everything possible to assist us, with kindness, a friendly smile, provide the right rental truck, even willing to help us clean the vehicle. We will use their storage facility again, and recommend to everyone, the best storage location in Fort Worth, Texas, and U-Haul rental. Thank you for providing everything we needed.

Évaluation :

5

They have been super friendly from the Day I got my unit in June of 2019. I have enjoyed the staff especially Dee. I would recommend them to anyone. I have only stopped using them cause I have a house with ample storage. Thank you Dee and your colleagues for all your assistance and caring. Sincerely, Dailen Martin (15)

Évaluation :

5

Have a storage space here was a good experience. Everyone is helpful and made our use of the space comfortable. Merci.

Évaluation :

5

I rented a unit here for almost 3 years and it was a great experience. My unit was easily accessible, had plenty of driving space between units (this has been a huge issue at other places I had rented from and it made moving with a uhaul or trailer UNBEARABLE) and the ladies that work in the office are absolute dolls. Always happy and helpful and a pleasure to work with. I never had any issues and definitely recommend this place.

Évaluation :

5

Great!

Évaluation :

5

Dee is amazing!

Évaluation :

5

The lady at the front counter was really nice! I'd use this place again if I need a storage unit!

Évaluation :

5

Best storage place I've used

Évaluation :

5

Thank you for ALWAYS being so kind and helpful!

Évaluation :

5

Poorly managed and very rude older ladies, no free moving truck, no lights or electric access at all and about half the light bulbs out on my isle, door to my storage unit wouldn't open all the way, no maintenance man to even fix it bc I guess they were trying to save money, ended up having to move all of my belongings all over again just to get to a better place with lighting inside storage and access to electric outlets, way better staff and I thank God got to use thier free truck with a tommy gate to do it. Just glad to be away from there. Kinda nervous to leave this review bc of the staff there to be honest, almost just checked satisfied so that I knew I could just be done.

Évaluation :

5

This was the best storage facility we've ever experienced. We would definitely recommend them to all.

Évaluation :

5

Accounting procedures were occasionally inaccurate. Other than that it was great.

Évaluation :

5

Best friggin storage facility around. Highly highly recommended to anyone who needs storage. Lady working was absolutely polite and easy to work with. If I ever need storage again I'll go here even if its 20miles out of my way. Totally worth it for the service they provided.

Évaluation :

5

Great stogage Facitity friendly folks very clean all at a very good price. If I need to store in the future this would be my 1st choice

Évaluation :

5

I have been renting a unit for 6 years. Before the addition to the facility last year the management was was very nice and extremely helpful. After the addition it seems the management changed. I would not have noticed the change, because I pay rent online. In preparation for my daughter's move next month, I asked her to put her belongings in my storage as I have not had any problems in the six years I have been renting. As such I had put some household items in and felt good about it because of the many my history there, cameras, fencing, and gate access. It only took a few minutes to fill it. I did not notice anyone in the area watching. Somehow with in seven days, I went to get something from my unit to find my lock cut off and all the belongings taken. In shock, I looked for the camera that shines on my unit row was turned in the opposite direction. When reporting the loss to police, he mentioned that since 2014 he had never had a call to the facility. My unit was the only unit that was burglarized at that time. When checking with the management, there seemed to be many cameras. After two weeks of checking with management, I was told the cameras had been reviewed but they noticed nothing. The items in the unit would have required multiple pick up truck loads or a big trailer or a large box truck, still they noticed nothing. I lost confidence in the facility and management did not seem to want to deal with me at all so I cancelled my rent. When I went to remove the lock I put on the unit after the burglary, over two weeks later, I noticed the camera was still pointing in the wrong direction.

Évaluation :

5

One of the best storage facilities in the North Fort Worth area. Miss Dee is a sweetheart; always smiling and beyond knowledgeable.

Évaluation :

5

The staff were always friendly and helpful.

Évaluation :

5

This was a great self storage facility with all different sizes of units. I checked all pricing around me and 287 self storage also has the the rental prices.

Évaluation :

5

Wonderful staff and always cheerful.

Évaluation :

4

Good location

Évaluation :

4

treated well

Évaluation :

4

Carolyn Was excellent

Évaluation :

5

They are making improvements so some of my concerns (gate not always working, the roads inside difficult to drive on) have been fixed! Future tenants will love it!