Customer Reviews for 2nd Time Around Thrift
(U-Haul Neighborhood Dealer)

29 évaluations

12507 E Mississippi Ave Ste 102   Aurora, CO 80012
(In NE corner of strip mall along Salem St)

(720) 306-0158

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 11h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(720) 306-0158

12507 E Mississippi Ave Ste 102
Aurora, CO 80012
(In NE corner of strip mall along Salem St)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 6h pm
  • Dim : 11h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Rien

Sean F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tammy C. 
Évaluation :
2

I didn't feel confortable to leave the truck at this location and didn't get the mileage and gas level recorded due that she had customers in her store.

luc L. 
Évaluation :
5

I definitely recommend renting from here. Not only is it a family owned small business but the ladies that run it are amazing. I will definitely be back thank you so much for all your help.

Katie G. 
Évaluation :
3

Not schedule an appointment for customers at 9am and the uhaul agent show up 930am and not be able to offer a discount for the inconvenience. Not only was i inconvenienced so was two other customers, this made for a very long moving day.

CARLENE K. 
Évaluation :
2

Not sure why the Thrift store has uhauls. Perhaps I'm new at this.

jennifer S. 
Évaluation :
5

Thank you for giving me extended time for the reservation I truly appreciate it and it made my move that much easier!

susan R. 
Évaluation :
5

Thanks again

Kenneth C. 
Évaluation :
3

Front of the truck was covered in bugs and cab had food and spills in it.

Katharine K. 
Évaluation :
5

I will be renting all my U-Hauls from here from now on. The owners are amazing. The store is awesome and it was an all around great experience. I definitely recommend

Katie G. 
Évaluation :
5

Thanks 😊

Kenneth C. 
Évaluation :
1

Dropped off trailer here because uhaul scheduled this as my dropoff. The store staff, an older woman, couldnt help me unhitch trailer. I had to park the trailer and unhitch. THEN uhaul charged me a wrongdropoff fee and tax! Really poor service. Found out the next day there is a full service uhaul actually closer to my house!

W MICHAEL F. 
Évaluation :
5

Service was good. We thank you for your efficiency in fulfilling our needs

Kenneth C. 
Évaluation :
2

Person in charge of rentals isn't at location, have to deal with by phone. When I arrived there was an extra insurance fee added on that was not informed of when made reservation. Truck I reserved didn't have a ramp so opted for next larger, battery was dead, had to wait for them to come jump vehicle.

Jann H. 
Évaluation :
5

The elder lady did a remarkable job helping us. Thanks from Crosswinds Hope and Restoration Center, And The Meet up Ministries

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica G. 
Évaluation :
2

The location is extremely hidden, with very minimal signage. From the time you arrive it's scattered, we also got swapped trucks while we were pulling out so we did not receive a truck with the full gas but was charged for it and received a truck that would not open due to not checking the condition of the truck from the last time so this has us delayed 30mins. Overall not happy with this place.

Ryan G. 
Évaluation :
5

They were will helpful and everything was great!!

Divaughn B. 
Évaluation :
1

I supposed to pick up my U-Haul truck at 9:30 in the morning, and I have to wait 45 minutes because I get to the place at 9:15 to make sure I got the truck on time but the person who rented before I got there late

MariaRosario K. 
Évaluation :
1

Again not the location I had requested, inconvenient to find and get too, I had to disconnect the trailer, the old lady that runs this thrift store could not help. Overall with the location problems and the higher rental rates, I will not be using Uhaul again....

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yuri W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ShaQuana T. 
Évaluation :
1

First let me start by saying Ashley was very professional, reasonable, easy going and helpful for the most part. Due to my lack of knowledge with the whole uhaul rental game we never knew that Fridays start at the weekend rate( which was 1,09 a mile) So here is my $1 000 dollar 10 foot truck rental experience! We were in informed that as long as you keep re renting the truck your rate stays the same(1,09 per mile) when we had rented the truck it was only for a day, however things happen and people flake during moves so we kept extending it daily which kept us @1,09 per mile. So here is where my rating comes in at a 1 star! Not sure if they thought we were not coming back with the uhaul or what, but that's when deals and negotiations took place. Mind you we had put over 700 miles on the truck and no one I spoke with ever heard of 1,09 as a miles rate. I had two prior rentals and both were 0,79 a mile. We were told the rate would be adjusted for the weekdays. Then we were told our whole trip would be adjusted to help with hellacious fees for our trip. We were even offered a lower over payment if we could pay it all today! I was told it would only be $800 cool drop the truck off fueled, and way cleaner then before only to find out they were saying theirs nothing they can do to adjust the price of the rental! Would be one thing if it was words over the phone but if your texting someone telling them it's only 800 then why was I billed 1011.00. That's a huge difference and in business your word should mean something. Had we not been told during our trip they were adjusting our mile to 0,89 then I would have returned this truck and re rented it! Lesson 1) don't rent on Fridays or weekends 2) rent for more then one day 3) read your contract 4) make sure you get your contract even if they push it through 5) take a lot of pictures of miles/ odometer inside and outside.

Alexander F. 
Évaluation :
5

The truck was very dirty smelled like cigs and weed

RICARDO O. 
Évaluation :
1

I had the pick up set up for 10:00AM. I arrived on time. The person at the location said that her granddaughter was doing the U-Haul thing. She would have to call her. After a few minutes she said that the granddaughters husband would be down in 10 or 15 minutes. He showed at 25 minutes after the hour. The only 6X12 trailer at the location was splatted with mud on the front of the unit and on the fender wells. The left rear lower brake light was out. And the left side two tires were down to the wear bars below 2/32nds. I have rented from U-Haul a lot over the years. This is the worst equipment I have every received. Thankfully there was no bad weather between Colorado and Utah and the tires held. When you pay $300 for a one way tailer rental you should get legal and solid equipment you don't have to worry about the whole trip.

Sterling W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas U. 
Évaluation :
5

Nothing to improve on, just continue to be kind, helpful and great customer service 😊

Daphne P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron W. 
Non les évaluations ont été soumises pour cet établissement.

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