Évaluations des clients 3 Guys Truck Wash

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de 3 Guys Truck Wash

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JACQUELINE M.
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Le client n'a pas laissé de commentaire.

kenny Y.
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So bad

Shane S.
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One strap was in rough shape and needed to be replaced. Otherwise excellent service.

John-Michael P.
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Safety chain hooks were too small for my truck and almost couldn't take it.

SYED B.
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I was wrong charges , agent told me 68$ and i was charged 78$ do not know why ? Syed

Roger Jr L.
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Le client n'a pas laissé de commentaire.

Amanda I.
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There was no one around so I returned the truck using my phone. Then a worker came out and asked me to come into the office after I'd already given her the key and completed the return online. She asked me for the mileage and all the questions I had just completed online. When I said I had already returned the truck and paid the extra mileage fees she said “ oh I really wish you hadn't done that cause now I don't know what to do” She said I owed for the extra mileage and I told her I'd already paid it.

Michael K.
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Painless

BETH G.
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Le client n'a pas laissé de commentaire.

Douglas H.
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Le client n'a pas laissé de commentaire.

Clayton B.
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Le client n'a pas laissé de commentaire.

Cindy C.
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Uhual overall poor customer service, I requested a 15” uhual I got a 10” so small even my matress can not fit properly, so dusty inside of the box. They give me a trailer to pull and it was so inconvenience to drive it cost me more gas money as I need to pull a heavy load on the back. At the moment of rent I waisted over an hour on my pick up as the system lost my reservation. Worst experience ever.

Rian P.
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I did everything online but had to do everything again at the dealership. Frustrating. The paperwork was laborious

Owen C.
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We paid for a furniture dolly this location did not have one gave us a utility dolly instead which was not used as it's useless for furniture

Ty H.
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Le client n'a pas laissé de commentaire.

Marion M.
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Le client n'a pas laissé de commentaire.

Lisa D.
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Immediate service, friendly staff.

CORY B.
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The back of the u haul was not swept out

Ron W.
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Le client n'a pas laissé de commentaire.

Kobe M.
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Le client n'a pas laissé de commentaire.

cam B.
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The Uhaul pickup part of their business is a very small part of it so it doesn't receive much priority but I was told how much time it would take. I was within the projected amount of time.

Johnathan S.
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U-Haul's information on the pickup location was incorrect, they were scheduled to be closed, it was only a fortune bit of luck that they were open. Complex and finicky check-in system, not exactly a great system. Local pickup agency was great, however, friendly and helpful.

Robert K.
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Le client n'a pas laissé de commentaire.

Victor Jr P.
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The truck smelled bad cow manure inside the driver and passenger cab. Not sure if this was previously rented to carry cows or farm equipment. a little clean scent or let breeze out the smell would make a good impression on the next renter. disappointed experience

Ian H.
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Le client n'a pas laissé de commentaire.

Allan S.
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No issues whatsoever. I was pleased with how easy it was. Thanks.

Brian C.
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Le client n'a pas laissé de commentaire.

Mason C.
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Le client n'a pas laissé de commentaire.

Tammy T.
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Uhaul should provide a light adapter free of charge, for those types of light hook ups

Cathy J.
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Nothing

David H.
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Le client n'a pas laissé de commentaire.

Camille W.
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The Driver to destination couldn't be with us to have his driver's licence added to the contract. We were given a number which we called to add it. A female told us there was no way to add him. I then asked to speak to the manager. I couldn't understand how we couldn't add him with all the technology we have. There had to be way. Finally the manager made that possible. I think there needs to be more dialogue around this . It was frustrating at the time as we had to make a timeline as well.

Sean P.
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Great overall service. Helpful and friendly crew. Thank you

stephen T.
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Le client n'a pas laissé de commentaire.

sloane D.
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When I called in to reserve a specific size of equipment, it would have been nice to know that that size is not available in my area, because I was told the size I requested was available, but later that week, I was advised that my selection was not available and I was changed down in size. This made my move very stressful as I had to make multiple trips and each trip is 4 hours of driving. When I got to the pick up location, they told me that the requested size is never available, as they do not have equipment that large there.

curtis I.
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Very helpful personnel

Dana C.
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The two gentlemen that were working at 3 Guys Truck Wash were having a terrible day (major equipment failure in building) and still took the time to make sure that we were well looked after. We appreciated the service that was given.

Lakhwinder C.
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It was my first time using U haul. There a few issues:- 1) The office was super cold and the poor guy was shivering and was using personal heater, but this should not be used as an excuse for poor customer care skills. 2) He printed a contract to with hold the deposit for rental which included a trolly, I signed the contract. 3) we went to the truck, he gave me the key and asked me to turn the signals on and checked the brake lights and gave me the contract and ran into his office. ( Truck was super cold and snow on windshield obviously truck was not turned on in the morning) ( He did not match the milage on truck speedometer with the contract, when I checked the contract for the milage out (42219) it was different then what was on the truck (42254). I gave him a call right away about the milage discrepency but they still charged me 15miles extra. 3) I did a walk around and video recording about the truck condition by myself to cover my a** and checked the cargo but there was no trolly. So I went back into the office and asked for the trolly. 3) then the shop was closed for some emergency maintenance issues but no one informed me. When I want at the shop to return the truck at 2pm no body was there to guide me. 4) I spoke with customer care representative and she gave me very poor directions on how to return the truck and what should I do and she added no notes to my file. 5) I called again and a new customer care representative was very good in her job, I guess her name was Abny. She gave ne detailed instructions. 6) So extra milage charge after 4 phone calls, no trolly, no information on closing the shop for maintenance so overall very BAD experience. Thank you.

Sheri K.
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When bringing back to Edmonton we hit unforeseen weather which made me 2 hours late bringing back uhaul I don't believe I should be penalized for weather conditions

Judd G.
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Le client n'a pas laissé de commentaire.

Richard G.
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Le client n'a pas laissé de commentaire.

Oscar S.
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Le client n'a pas laissé de commentaire.

richard K.
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Le client n'a pas laissé de commentaire.

mark W.
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Knowledgeable and helpful staff.

Sonny B.
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Im very disappointed with the service! I booked for 15ft truck and they give a heads up a day before the move.and they offered me cargo van instead. They offered me another location but too far from my place. Had no choice because i dont have time anymore. I had to go two trip just to finish the move. I wont recommend this to my friend. Please fulfill your promise to your clients after all you are nothing w/o us.

PETER C.
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The employees at 3 guys truck wash were abrupt and rude to us we had originally had reserved a uhaul for noon the guy at 3 guys truck wash wouldn't accommodate us he said call uhaul and figure it out yourself uhaul forgot to call and notify me of the change uhaul did tell me that a fifty dollar credit would be applied to my credit card for the inconvenience

Rudy P.
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The young man was very patient and he helped me work through the issue of sending a photo of my driver's license in order to rent the trailer. As I have no data plan on my phone, and I was 3000 Km away from my email, I had no way of sending the required information. I had rented on two previous occasions within the past few months in Ontario where this process was not required. It would be helpful to let the customer know about your new policy prior to renting a trailer in another province. Thank you.

Criag R.
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They were not impressed that the truck I picked up in Yorkton was filthy.

jarene W.
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Keep being always helpful

Mark G.
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Sure care attendant was very poor did not want to give me any kind of service basically ignored you left I couldn't pick up my deposit when he was just about to close up store very rude to my girlfriend

Jennifer V.
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We reserved a tow dolly, went to second location and they didnt have it and to go back to the first location where we picked up the truck made us go over our mileage so I ended up having to pay extra.

Darren R.
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I was charged an extra day even though the unit was returned on time when adjusted for the time zone difference. The dealer employee claimed to not know what the extra charge was for. The explanation was on my invoice when I was given my paperwork later. I was also asked by the rude employee to wait for him for 5 minutes on arrival. I actually had to wait for 15 minutes. Overall it was a negative experience with this dealer

Kenneth S.
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location was closed

Tristan K.
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The trailer smelt like rotten milk. Also the employee who was working lied about the lights working on the trailer. I was in the truck applying the brake and signal and he was behind the trailer checking if the lights were coming on. He said they were all good but I later learned the right brake light was out. He also had me send pictures of my drivers license to an unknown number because his computer wasnt working. Very unprofessional

Kristina B.
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I had a very upsetting and disappointing experience at 3 Guys Truck Wash while picking up my rental uhaul trailer. The employee helped me hook up the trailer to my vehicle and then proceeded to test the lights on the trailer while I sat in my vehicle and tried the signal lights, hazard lights, and brake lights. At first he said they were not working and then he moved around the electrical cord that was connecting the trailer to my vehicle. He told me the lights were working so I proceeded to drive away. I drove approximately 300kms and then decided to check the lights myself just in case. I found they were not working. Like I had seen him do, I moved around the cord. I found that the cord was in very poor condition and that part of it was actually broken and stuck in the plug in, in my car. I immediately drove to an auto parts store and purchased a new cord. The new cord did not change anything, the lights continued to not work. Long story short, I discovered that my hitch was not installed properly. Therefore, the lights never worked. Which I understand is not uhauls fault, but my own. However, I am extremely disappointed in this employee for lying to me. He sent a young woman on the highway for 1800kms with no lights on the trailer. In my opinion that's very unsafe and unethical. I hope in the future that everyone that rents a trailer from this location, double checks his work because he cannot be trusted and he put my life and other drivers' lives in danger when he lied to me.

Betty T.
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Le client n'a pas laissé de commentaire.

Gerard M.
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Le client n'a pas laissé de commentaire.

Duane B.
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Le client n'a pas laissé de commentaire.

marcel N.
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Le client n'a pas laissé de commentaire.

janelle W.
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Le client n'a pas laissé de commentaire.

Eun H.
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Le client n'a pas laissé de commentaire.

Bailey M.
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The trailer had to be swept out before being used. It was quite dirty inside.

nathan G.
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Le client n'a pas laissé de commentaire.

ALI J.
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Le client n'a pas laissé de commentaire.

Dylan L.
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had 2 3/8 ball and told booking agent at U haul booking that. When i needed 2 inch ball . Need to inform customer

Monique W.
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Le client n'a pas laissé de commentaire.

Glenna H.
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Le client n'a pas laissé de commentaire.

steven P.
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Le client n'a pas laissé de commentaire.

Christopher M.
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The the items that was supposed to he used, dont charge my card when I disputed...

Ehsan A.
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Le client n'a pas laissé de commentaire.

shaun D.
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Le client n'a pas laissé de commentaire.

ROBERT M.
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Le client n'a pas laissé de commentaire.

Kerri D.
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Le client n'a pas laissé de commentaire.

Tyson S.
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Booked on phone didn't get the van I expected. Asked for box van got cargo. May have been my poor communication. A way to make sure of vehicle verbally would have been helpful. Person at location was friendly and helpful made sure van would work even though it wasn't what I expected.

Derek E.
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Location was filthy and the young men who worked there were also very unkept looking. Very nice guys though. The building itself was disgusting and the bathroom hadn't been cleaned in a decade I'm sure.

john A.
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Le client n'a pas laissé de commentaire.

Alexander D.
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2/10 uhaul cold lake. What a colossal headache it was to deal with uhaul as a company. Please call me so I can explain. 780 545 4994 Alex

Deep P.
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All facilities are good but, Behaviour of that man who was in office is not that much good otherwise all good

John S.
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Le client n'a pas laissé de commentaire.

Barry N.
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Hooked up the trailer wrong according to the guy when I returned it if something would had happen due to this chain hook up. This would not be good

Darrell P.
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Again painless and easy!!

Lousie C.
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It is not the service of the location that is a problem, it is the service of the overall transportation. When a person reserves a uhaul in one location it is important to be aware of the needs of the renter as most people rent from a location for a specific reason. As it stands, we travelled from Ontario to Cold Lake, back to Lloydminster, back to Cold Lake for a pick-up then back to Ontario within 5 days... This is very demanding on time, gas and energy and is highly unacceptable. Calling the 1-800 number serves no purpose at all as they do not know where their equipment is located.

Chris K.
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Le client n'a pas laissé de commentaire.

Donald T.
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Le client n'a pas laissé de commentaire.

Shauna S.
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Le client n'a pas laissé de commentaire.

David S.
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When trying to make a reservation it would be beneficial if the person making the reservation can verify whether the equipment is available or not. It is not helpful to have a reservation made and then have scheduling call and tell you that the equipment that you reserved is not available or that you will need to drive an hour out of your way to pick up equipment that isn't even the size that you asked for.

Kent A.
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Le client n'a pas laissé de commentaire.

Dan H.
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Le client n'a pas laissé de commentaire.

Crystal C.
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The roof leaks on the trailer.

jim W.
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Le client n'a pas laissé de commentaire.

TOD H.
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First they gave my reservation any without calling me. Was not happy and as for knowing what they have on each location.to rent is terrible .. had to call Edmonton and then got states. ????? Nite we do have computers now ..

Craig W.
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Le client n'a pas laissé de commentaire.

Someo P.
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Every time when we book they get surprised when we reach there.

Shelby B.
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Make sure that your software program works so I dont get accused of choosing the wrong drop off location. I'm very upset with the outcome of using this location, and also extra charges incurred because of your software issue.

kayla F.
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Don't guarantee equipment will be available at a location on a given date when it's not guaranteed. I spent half a day driving out of town to pick up equipment after I had reserved it weeks prior. Very dissatisfied customer.

Brayden N.
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Le client n'a pas laissé de commentaire.

Nancey C.
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Le client n'a pas laissé de commentaire.

Carla B.
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The worker was friendly and very helpful to back up and unhook the trailer.

SWEETa R.
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Always smile!

dakota T.
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Great staff, clean building and easy to find.

Non reviews have been submitted for this location.

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