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Brett A | Expérience générale
Customer Reviews for 377 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Pave the parking lot, at least fill in the holes. It was rough.
KIMBER SHannah was super helpful and answered our many questions with patience and kindness! Thank you Hannah, you were a joy to work with!!!
Laury CExpress check in was slow. Need to get this info ahead of time.
Jim CTruck was dirty. The cab filled with gas fumes when I was driving it so I had to have both windows down all the time.
kel dActually call the person renting the truck to tell them that the equipment they also rented wasn't available especially if we get charged and it's not there prior to the pick up time. This added an extra 40 miles you will compensate me for and an additional hour to find other ones. This pickup location looks like a hillbilly dump and smelled like maggots. Should be shut down.
Christopher MVery friendly staff and excellent customer service! I highly recommend these folks! If I need to store anything ever again, I will definitely use them! Thank you for your outstanding service and professionalism.
George P | Expérience généraleGood place close to home
Michael SWhen I arrived to check in, I was told that I had canceled my reservation. Supposedly the site manager had called me, and I told him I didn't have a reservation. Not true. You would think a person would be more careful to confirm he's talking with who he thinks he's talking with.
Gary J | RéservationVery easy to check out vehicle and check in
Cheri WChristian was a delight to work with! Very helpful and patient with a first time user!!
Constance MThe guy that helped us was very knowledgeable, professional and just had a great personality!
Melissa PGreat customer service! Thank you.
Charles FStaff was super friendly and helpful! Wouldnt change a thing!!
Erika MWasn’t really that clean but it was OK
Joseph EOnline process was very nice. Onsite staff actually answered the phone on Labor Day...much appreciated. Great experience
Sean OCustomer service was exceptional
Stephen PPenny was terrific in getting me set up and on the road. Will definitely use this wonderful location for Uhaul again !
Evie SThe employee was EXCELLENT with her help and very professional. Will always recommend this location. She gave first class service!!! Thank you. We will be renting again in a couple of weeks.
David JExcellent communication and easy to find
Kent WReady on time, did the job, and returned in 2 hours.
Mike PI am happy with the overall experience and professionalism of this location. Plans had changed at the last minute, and Penny worked with us to make sure our needs were met.
Charles MPenny was excellent help and made sure we had everything we needed for our move after the chaos and U-Haul trying to send us all over the city to pick up are truck and moving locations 3 different times ! She worked and called around to find us what we needed ! Thank you so much ! Awesome experience !
Johna LNothing, Penny was awesome!
john sOwner/manager is very accommodating. Very easy return even on weekend. I left a blanket by mistake on the cab and they retrieved for me!
Alan PBottom of cargo trailer was not clean. Beds and items had dirt on them. Otherwise great customer service.
Karen RSuper
STEVEN TPenny provides great Customer Care; Thank you Penny!
JOSE ARien
STERLING RI have friends that use these units and this is the second time I have come to this location and I'm very satisfied each tile. I work with two different managers and they're both been very kind and helpful.
Angel M | Expérience généralePenny was very helpful and accommodating
BRENNAN MThe lady that helped me was wonderful. I will go out of my way to rent from her again.
BEN CEmployee service was excellent Office was messy
Leo TWe were very pleased with the new manger,she was always there and very helpful
Carol A | Expérience généraleNothing everything was great
JUAN PToo many mistakes, luckily they got rid of the problem.
KONNIE CVehicle was in great shape and it could do the posted 75 miles peed limit
Joseph SThe managers are great people. The facility is clean and very secure. For only 60 a month you can't beat it. They even came to my house and picked up bags and took them and helped me unload my stuff... Im happy to be back in a home and no longer need the storage but i will miss Gillian and Eddie. You guys are doing a great job...
MICHAEL S | Expérience généraleI was charged for fuel even though I refuel to the exact amount that was in there when I received the truck. Not happy about that, but other than that I would use this location again. Only to make sure and photograph at pick up and return and fuel receipt.
jennifer sNothing, the experience was well received. This location is professional, competent and friendly.
Ernest Gwe stored stuff for almost 2 years. always friendly and responsive. we will use again when the need arises
Michael A | Expérience généraleThis is a very small UHaul location that is also a storage facility vs a dedicated UHaul location. Easy to get to and staff was very nice and helpful. Check in process was quick and easy.
TIMOTHY LWell the man who got all papers done was very nice but some how our papers were all messed up and charged us way more then what we was suppose to be charged and one paper said 2 days allowed with u haul but then other papers we got after we drop off u haul said allowed only 1 day . So anyways somehow everything was jacked up and trying to get it fixed
sylvia pThey were very professional and friendly. Helpful with details and questions.
Chelsey PQuoted one price over the phone 62 dollars difference once we got the truck.
Dillion CI was overcharged $6,42 because the system calculated the allowed mileage incorrectly. The people at drop off tried to correct it but couldn't Due to the computer system, even though my paperwork clearly showed I was under mileage allowance
Charles LThe lady was rude about dropping off the truck. She said they have a small location and didn't need more. She also told me she made phone calls to higher ups cause I was not supposed to get a discount for dropping it there. This has nothing to do with me and why was she telling me that. It was a company discount. Also I called ahead and she informed me they wouldn't be open until 9am. She acted as though I was bothering her??? Will not rent anything for this location or send friends there.
Scott KThird time I have rented for various reasons. Very pleased. Thank you!
della wThe location Mgr was exceptionally great at working with. UHaul as a whole was NOT.
Kathryn BHave hitches to rent as well. Overall very satisfied.
John Sextremely poor service this trailer was rented under my name Dondee Brown gentleman by the name of Brandon Lewis that rental should have never happened in somebody else's name if this location was doing their job they would have seen that it was under somebody else's name I got nothing back from Uhaul about all this happening like it was no big deal and that is really poor service if you ask me . Dondee Brown 806-315-2175
Dondee BI was charged an additional $25 for cleaning fee event though I swept out the cab and box. They said this is automatic fee; however, it is not in the contract. I believe this was incorrect and should be reversed. The truck was cleaner when i returned it than when I picked it up. If I had known about this I would have returned truck with all my trash and saved my time.
Kurt RCustomer service was awesome.
Brent LEddie and Gillian were very good . I was able to drop off and complete my transaction in less than 15 minutes. I would definitely recommend this location.
Kelly GThe 24/7 pick up and drop off through the app was terrible. Had to wait an hour to be verified for pick up, then another hour for drop off because the site kept crashing.
David SThe staff is excellent, I read current reviews from others stating that you can't move in to the storage units after 6pm well I'm here to tell you that is not true. The gate hours are from 6am to 9pm so you can move in anytime between those hours , they are under new management and the couple that is managing is always willing to help.
Gillian RI ended up not using this storage because I found one closer to my house.
Chad J | RéservationManager was awful. Cant move stuff in after 6pm nor til after 9am. the rental truk had to be returned before 10am. He caused us alot of problems. We had to cancel the entire move bcause of the problem
Danielle G | RéservationNever any issues with drop off.
cason CPaid one amount and was told that as long as I had the truck back on time that the $92,11 would be all I was charged with the 50 mile estimate was delayed by two hours bringing the truck back and was charged almost double. Will never use this location again.
Brett DAfter using the storage unit for 4 years, never had a problem and the new manager is a God Sent. Would definitely recommend.
RICHARD P | Expérience généraleNo improvement needed. Easy and convenient process of picking up and returning. Customer service was friendly and knowledgeable and helpful. Thank you for the great service.
Susan BUsed it for years. Very satisfied. The safest storage unit I have ever had.
DALE J | Expérience généraleWill not reccomend. Was charged a full month for a week of use. I paid on time. Access was a mud put. Manager was professional.
Caroline W | Expérience généraleAgent was nice, but computer was down, so I had to check myself in on my phone.
Harold TBesides being in an unfavorable part of town, the process was very simple, easy and quick. I would definitely do it again.
Steven SBien
john c | Expérience généraleThe check in check out system was confusing and took forever I kept losing service and having to restart
Bonnr PFacility clean but buildings a little iffy, construction/mainenance-wise. Got the last available unit (in desired size), but that unit was the last for a reason! It should come at a discount!
David M | RéservationService was excellent and transaction was prompt.
Olubusola DWonderful
SAMUEL T | RéservationI'm a bit disappointed that UHaul either didn't or have or lacked an intuitive map experience for selecting a location. I thought I had rented my uhaul from a location much closer nearby but didn't realize it was 6 miles completely out of the way. Though I should have researched the location first, and the individual who helped me was friendly and got me on my way quickly, I would've preferred saving those 12 additional miles I could've easily seen from a friendly UX map.
Matthew WLoved working with Cindy. Will continue to only use her location for future needs!
Jeffrey SVery friendly and easy to work with!!
Holly WThe lady who runs this location was very sweet and helpful! She made the process easy and fast!
savanna tVery personable lady at the Uhaul pick up place...thnks
GUILLERMO PAlan was super friendly,helpful and efficient. The facility is very clean and well organized.
Privacy R | Premières impressionsDidn`t even make this reservation. Do not use this website to reserve!!
Privacy R | Premières impressionsVery nice and friendly owner. Storage facility cleaned out and ready to go for us on a short notice.
Privacy R | Premières impressionsThe people here are so nice. They even stayed late since I was coming from Austin to get me in the storage so I could unload my stuff.
Privacy R | Premières impressionsPersonnel amical.
TREY M | Premières impressionsExcellent Customer Service and Excellent prices for the unit sizes compared to other storage facilities in the same area.
Privacy R | Premières impressionsI was helped by one lady can`t remember her name but SUPER NICE. Great customer service goes a long way!! I appreciate the laid back friendly service.
JAMIE G | Premières impressionsUnfortunately, I selected the wrong location. However, the facility contacted me very promptly about my reservation.
Privacy R | Premières impressionsThe manager explained everything that was signed and answered all questions. I used a coupon to get my second month free.
J.D. S | Premières impressions